Account, Payment, & Plan

HELLO I DELETED THE APP AND REINSTALLED IT I COULDNT LOG IN TO MY MEMBERSHIP I BOUGTH THE APP BY MISTAKE AND I PAID FEE CAN YOU HELP

Hi!! I made a payment yesterday, 04 November 2024, using my debit card. Does it take ruffles around the same time for it to reflect?

HiI just wanted to check out the adobe free trial version and i forgot to cancel my trial so it ended up asking for money because i was using my empty card and it has been 2 months asking me for money and i just relized that so i went to cancel my plan so it doesn't take anymore money but i can't, it says you i gotta pay first to be able to cancel it. I tried to contact customer services for almost 2  days but everytime they say "We would request you to please contact us back after 3- 4 hours. We apologize for the inconvenience." and leave the chat. It is gonna take another fee 2 days later so i would appreciate if anyone helped me.

Hi, I was reading through community posts but could not find anything about how to get a refund from Adobe Cloud. Could you please help me with what steps I should take in order to have my money refunded back to me? Your help would be much appreciated.Thank you in advance and I look forward to your feedback. 

Adobe pro testperiod automatic renewal. I got a test period "for free", but forgot to cancel the plan. Suddenly I'm on a YEARLY plan, which I don't remember was written in the first offer (but probably was with very small letters 😞 I feel cheated, having to pay 50% for the rest of the year - not getting anything in return.

Hello, I use adobe premiere rush edit video monthly package 33,99try. But today from my bank account at 15:19 taken 956,40try from adobe. I contacted iPhone support and they said how this can be possible because adobe didn’t even sent apple payment recipt. And told me to contact you immediately. If we can’t solve together they will open case for fraud. I am attaching my bank document and want my money back. I believe adobe is one of the most trustworthy company I couldn’t believe what happened

Please help me, I have a paid for subscription.

My email address is linked to 2 Adobe accounts (idk how this is possible but it's the case). One of them has a license but the other don't, it's a problem. I tried to chat with the Adobe bot but at this point I just want to talk with an humain, how can I contact the Adobe support service ? Thanks

My liscence has been suspended due to Adobe not recieving a payment, but they advised me to update my payment information so my liscence can be reactivated once the paynment goes through. But I can't even enter my Visa card information without an error sign claiming that "Visa is not supported in your region" that doesn't allow me to go through with their suggestion.I find this silly since I use this card in my region (Sweden) on a daily basis. On my account page I can still find my photoshop plan, so it's not cancelled or anything. Am I missing something?

hice la prueba de 30 dias y pasada la fecha cancelé la prueba pero aun no recibo el reembolso, lo hice dentro del plazo de 14 dias

I’m trying to cancel my subscription but it keeps saying “you’ll be able to mange this plan shortly”Like I just want to cancel my subscription.

adobe creative cloud üyeliğimi geçen ay başlattım. fakat benim banka hesabımdan aynı gün içerisinde 2 kere para çekildi bu ücreti nasıl geri alabilirim?

I have renewed my Creative Cloud plan which includes all the apps on 3 June 2024. On 27th October, I recieved a mail from Adobe stating thet my subscription was cancelled whereas I have requested no such cancellation. I would like to talk to a customer service representative to further gain clarity on the situation since I have already paid the annual fee amount and I wish to reactivate the plan without having to pay any additional amount. I have attached a screenshot of the mail I have recieved. 

Hello , I don't understand why 3 time was payment in one day 11,99$ , 4,79 $ , 11,03 $ for Adobe  ! But normally I must pay just 11,03 in one month ! For what was another???

Hey, Today my Monthly Student plan changed to normal plan and I get charged a price I cannot pay. I cancelled my subscription but I cant see anywhere how can I get a refund, can you help me?

Hello! I am considering switching to the student plan to have access to all the Adobe apps. I already have a subscription with Adobe to access Audition. So my question is this: if I switch to the student plan/subscription, will the student subscription automatically replace my Audition subscription (since the student plan includes Audition)? I don't want to be paying for an Audition subscription and a student subscription that includes Audition. In other words, don't want to pay double for a single item. Makes no sense. Can someone please help?

I need to change the Card for the payment but when I change the number of card in "paypal" (change method payment) the change is not saved. How can I change it for sure?

It wont show me an option to change method of payment.

i am beign charged $21.98 every month, but I do not have access to adobe. I do not see anywhere to contact the company.  ADOBE *ADOBE 4085366000 CA 345 PARK AOENUE.  

So i recently lost my credit card and i got a new one, i had to change all my bills. When I went to my account, and no option appears to be present so i can change it. Yes, i checked 3 time show to change my credit card but that option isnt there. Also apparently i have the "free trial" version, when in reality i have the student plan, and i can confirm it is not "free". My billing info shows every month Im being charged for the service. And i have gotten the warning notification saying i need to pay or else ill get blocked from using the programs...i called costumer support 20 times, chat 100 times...no one answers......5 hr wait...please anyone...help!

HELP ME!Adobe withdrew my money after the Photoshop license trial version ended and I never used Photoshop, so I called customer service for a refund. They said my order was cancelled, but I couldn't understand whether my money would be refunded. Will my money be refunded to me? 

CANCELAR SUBSCRIPCIÓN ES IMPOSIBLE! SIGUEN CARGANDO CUOTAS MENSUALMENTE Buenas tardes,Me di de baja de la subscripción de adobe y me continuáis cargando una cuota mensual.Lo peor del caso es que aunque me lo siguen cargando en cuenta (inadmisible), NO puedo utilizar ningun programa y NO me envian ninguna FACTURA.Me parece un abuso de poder inaceptable y un robo descarado. Solicito la devolución inmediata de los cargos que se han hecho improcedentemente.Por favor, pónganse en contacto conmigo por email urgentemente. Como ya tenéis mi email no os lo pongo aqui.Gracias.Nuria Antolí 

Hi, ich habe in der Probezeit gekündigt und man hat mir trotzdem die monatliche Pauschale abgebucht -,-

Hello! I signed up for your 7-day free trial and then canceled it before the seven days ended. Why and how have I been charged for a service that I canceled? Thank you.

This case is not solved nad this reply was deleted. Is this good support?Hi John, I'm the Adobe Virtual Assistant. How can I help you?Where is my support case? ADB-36796499-R8G3I want to be sure I understand clearly. Can you describe the issue more specifically?I want to talk to an agentTo continue with agent assistance, please sign in with an active plan. I found no record of an active plan linked to (johng@zyxel.com.tw).Do you have another email that might be linked to an active account?No, this is my only emailLet's find another way to get you the help you need. How would you like to proceed?2:50 PMContinue in chatTo connect you with an agent who can best help you, please tell me what you need help with.Where is my support case? ADB-36796499-R8G3Ok. Connecting you to an agent who can help.We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.You are now connected to Gourav, who is reviewing your account. If you need to