Account, Payment, & Plan

What if you just say it's a free trial until today, but don't tell me the exact time? Are you kidding me? If you write down that it's a free trial until today and not what time it's until today, of course, it's until 24 o'clock today. So I was going to cancel the plan around this evening, but suddenly the payment was made today. Obviously, it's Adobe's fault. It's robbing consumers of money. As soon as you see this, please cancel my plan, cancel the payment, and refund it. I'm so dumbfounded. I didn't even use any Adobe programs today. And if I cancel the plan myself, I don't think Adobe will give me another refund, so please cancel and refund the plan yourself. Please do it as soon as possible.

добрый день! Сегодня списались с карты 1159.20 рублей . Когда я оформляла подписку, то была введена в заблуждение, так как оплатила уже на год, а получается что теперь будут ежемесячно снимать. Хочу чтобы вернули мне полностью деньги и отменить подписку.

Why I cannot fill VAT ID in Billing and payment screen, details as  

Hello Community, I have been having difficulty making my payments for Adobe Photoshop. I'm in a different financial situation since I started with the Photoshop App. I've tried to cancel everytime but their policy charges you more to make up for the early cancellation cost. I have stopped using the App awhile ago since my finances got away from me. I'm trying to cancel to pay my more necessary bills and every dollar is precious. So paying the cancellation fee is huge burden as of now and to continue to pay for a subscription I don't use and desire to save to get out of this hole is so important.  Has anyone had any experience with Adobe canceling your subscription due to underforseen financial  restraints?

i would like a refund and to talk to a ACTUAL PERSON NOT AI. but i am not sure how to get one. i changed my plan from the creative cloud all apps 100 gb plan to the creative cloud photography plan with 1 tb (which is $20 without tax.) days before i would have been charge the $60 without tax for the 100 all apps plan. but instead of just changing the plan it charged me for the adobe 100 gb plan (which i don't want) AND the photography plan. trying to talk support about it through chat is useless. i can't afford to just be loosing money like that. ;~; i have no idea what to do or if i can get that money back which really sucks bc i don't have a lot of extra money to start with. i have sense called the all apps 100 gb bc i can't afford at all to be charge $60 again. 😕😕

I received a cancellation of my subscription back on June 30th.  I honored the email cancellation.  Yet,  I am still being charged monthly for a subscription which Adobe agent is saying I am under a new contract.  I am asking for a refund for July, August, September and now October.  This needs to stop.  This will be the second time trying to cancel my subscription.  Who can help me with this one?

Hello- I wanted to consult the community regarding an issue that im having. I am a student and I signed up to a student user with Adobe and applied all the needed documents. However recently I found out that throughout the last year I was charged a full price without the 50% discount. I didn't find any way to contact anybody in Adobe- I also can't just cancel my plan because I will be charged a cancelation fee so I'm stuck paying twice as much as I should, without an ability to get a refund or to stop the payments. Is there someone who can help?Thank you!  

Boa noite contratei um pacote mensal e foi cobrado o anual. Alguém poderia me ajudar?

Hi, I'm reaching out to seek assistance and share my ongoing issue regarding the addition of passkeys to my account. For over a month now, every time I attempt to add a passkey, I encounter the following error message:"An error occurred while adding a passkey. Please try again later." Despite numerous attempts to resolve this on my own and waiting for the issue to be resolved, the error persists. Here are some steps I have already taken in an attempt to fix the problem: Clearing Cache and Cookies: I cleared my browser cache and cookies, thinking it might be a browser-related issue.Using Different Browsers: I have tried adding the passkey using different browsers (Chrome, Firefox, Edge) but to no avail.Checking Internet Connection: My internet connection is stable and working fine for all other activities.Trying at Different Times: I have tried adding the passkey at various times of the day, suspecting a possible server-side issue, but the error remains.Contacting Su

Wie kann ich meine Rechnungsanschrift rückwirkend ändern?

delete my bank account and don't issue an invoice every month. I don't need a photoshop subscription at the moment, thanks. 

I have cancelled by subscription, paid a cancellation fee, now when will that fee be reimbursed as advertised???

After waiting 13 days from Oct. 12th, I have yet to receive the refund Adobe had promoted: 

السلام عليكم ورحمة الله وبركاته انا مشتركه ب اشتراك عن طريق الخطاء كيف اقدر الغيه؟

F iz o inicio da assinatura ontem e paguei ontem e cancelei hoje,queria saber quando receberei meu reembolso se esta falando que antes de 14 dias eu tenho direito.-

Despues de la prueba gratuita quise cancelar mi suscripción pero me saltó un error y no dejaba cancelar. Ahora se me está intentando cobrar la mensualidad y no deja cancelar la suscripción.También, los agentes de soporte no están ni siquiera en los horarios establecidos. Soy de Colombia y no hay manera de contactarse con un agente.

Olá, gostaria de pedir o reembolso de uma valor debitado da minha conta de uma assinatura da qual não vou utilizar, ele foi descontado automaticamente hoje pela manhã as 5hrs da manhã.Por favor me auxiliem, este valor era destinado a outras contas de casa e acredito que vocês possam acompanhar o meu uso dos pacotes e aplicativos, eu não utilizo o adobe ST para download de imagens mas contribuo para a biblioteca com imagens pois sou fotógrafo.Gostaria de aproveitar e pedir a conferência de pagamentos feitos pelo Adobe ST para mim. Pois estes não chegam a minha conta. Por favor me ajudem 🤦🏾‍♂

Does anyone know why my payment schedule shows one amount and my main account page shows another amount?  If the CDN amount was larger I'd understand but my CDN cost is shown lower on my main page compared to my payment history.  Why the difference?

Bonjour, je n'ai pas fait attention qu'on pouvait résilier sans frais uniquement pendant la priode d'essai, je souhaiterais demander la résiliation sans frais si possible, j'avais juste besoin de Adobe pour un pdf il y a 2 mois et je souhaite arrêter mon abonnement mais on me demande 129$ de frais si j'arrête mon abonnement maintenant... Comment faire svp ? Merci pour votre aide   [Moderator moved the thread to the correct forum]

Merhebalar Abonelim 11.10.2024 tarihinde otamatik yenilenmidi 837  çekildiğinden kartımdan iptal edip para almak istiyorum böyle mümkünmü 

How can I cancel my plan without being charged. I cannot afford it, I am an international student. Please help.

Welcome to Adobe MAX 2024 [October 14-16, 2024]   We’re thrilled to gather in Miami for Adobe MAX 2024! Get ready for an immersive, action-packed week with three incredible days featuring inspiring keynotes, renowned speakers, celebrity appearances, live musical performances, and over 200 sessions both live and online. There’s so much more in store—don’t miss it!   Check out all the amazing new features and bug fixes for different Creative Cloud apps here: Lightroom Illustrator Photoshop After Effects Premiere Pro   How to install the latest version?     Open the Creative Cloud desktop application and click the Updates tab on the top left. Find your Adobe application in the list and click Update.     I don't see the update in my Creative Cloud desktop application. What should I do? Click Help > Check for Updates from the Creative Cloud desktop application to refresh it.   If you are expe

Estoy en las mismas.  Que terrible este servicio. 

Sziasztok Szeretném az elofizetesemet 14 napon belül lemondani. Nem tudom hogy csináljam. Folyamatosan leakarja emelni a bankkartyamrol az egyhavi részletet. Elkivanok állni ennek a programnak a vásárlástól. Kérem a segitsegeteket 

Solicité la prueba gratuita por 7 días en el plan de estudiante, caso que después de ese tiempo fui cargado con 186.000 COP y no con los 39.182 COP que vale el plan de esudiante. Llevo ya más de una semana intentando ponerme en contacto con un asesor para poder resolver esta situación, pero es imposible, ninguna línea funciona y el chat virtual tampoco. Requiero que se haga un reembolso y también que el plan se ajuste al cobro que está estipulado para el plan estudiantil.