Account, Payment, & Plan

Recently I changed my account at Adobe Creative Cloud, and yesterday I paid for the new Adobe plan, however when logging in with my email on the Cretive Cloud app it turns out that I didn't make the payment.Yesterday when I logged by the FireFox It said that I could use the apps.Anyone knows how to correct this problem?

플랜 신청한 게 있어요.  취소하고 싶은데 어떻게 해야하나요?

We were on a CHAT and he felt ( Nawaz )  he needed to call me back....Our Chat ended Central Time:    Delivered 3:42 PMI have a couple more questions.Time:    4:10 p.m.   C.T.Janet

This plan was done by mistake, I want my money back, I will take another plan. And call me 

Hey y'all! I independently pay for the Creative Cloud on my account, my school does not cover the cost. Today, I tried to log into my Illustrator and it was telling me to purchase it. I was confused because I have not cancelled any plans and have been consistently paying the student subscription rate for the Creative Cloud. It is my understanding that the rate goes up after a year, and I have been subscribed for about a year. When trying to see where an error might have occurred, I looked at the account invoices and saw that the last payment was on June 21, 2024 for about 20 dollars. However, when I later logged on to check the invoices, it said that there is no billing history for that account. Obviously this is not the case and I am pretty lost on what the issue could be so I would really appreciate some help with this! Also, when I try to buy the student plan on the website, it tells me that it "isn't avalible in my region". Please let me know if there is another way to contact supp

Em có dùng thử adobe acrobat pro trong vòng 7 ngày nhưng sau đó quên hủy và nó tự gia hạn trừ của em 500k. Giờ em đã hủy gói và ko biết có được hoàn tiền không, em cần mọi người giúp đỡ ạ. Em có đọc được là hủy trước 14 ngày thì được hoàn lại hết và em mới đc 1 ngày thì không biết có được không và bao giờ hoàn về ạ 

No encontre forma de cancelar mi suscripcion con adobe. El misero plan de prueba. Ahora me cobraron mucho despues del tiempo de facturacion, y me quieren cobrar para la cancelacion del plan, Me parece injusto, que puedo hacer al respecto? Perdi el dinero por algo que no usare, y ahora estoy amarrado a todo el año?

I purchased Adobe PRO on August 9, 2024 and today, August 23, I want to cancel. However, I am being charged more than R$200 to cancel a service that, according to the website, I can cancel for free and with a refund within 14 days. Therefore, I ask that you cancel the service without charging the R$209 and also refund me the R$95 I paid on August 9, 2024. Thank you. I tried customer service on August 23rd but I waited for over an hour for chat and was unable to speak to an agent. Purchase AB04518501948CBR

I have created this account as my old emial address does not work anymore and when I try to log in it wants me to veryfi my old account with a code sent to the not working email. Which I of course can't.Is there any other way to get the email address in old account updated.

مرحبا  اريد الغاء الاشتراك في ادوبي ماهي الطريقه ؟  ---------------------------------------------------------------------------------- Mod: English translation:    Hello  I want to unsubscribe from Adobe, what is the method?    [Mod: Moved to the Account, Pament and Plan forum]  

You know what's funny? When a website is so terrible and deceptive that clicking a button thinking it would provide more details on a subscription option (because Adobe software is so expensive that I have to change my plan or worse cancel - which would not be plausible for an architecture student such as myself) actually apparently signs another year-long contract immediately, no verification needed - and just days before my current subscription ends.   For a company that is built for the minds of creative and detail-oriented individuals, the Adobe webpage is far from efficient, it is borderline scammy. I literally just wanted to try to cancel and am suddenly enticed by a "wait, dont go!" offer that is so minimally outlined, so vaguely offered that anyone worth a penny would rightfully think "let me see what the fine print is", only to find myself bound by another contract and guess what - still no fine print, no date range, no clear outline of what exactly I am to pay adobe over

Many years ago, I purchased a boxed Photoshop CS1 and obtained a permanent license. Now, due to Adobe shutting down the activation server, I am unable to activate the product I purchased! I have contacted customer service 6 times but the problem has not been resolved! By browsing the forum, I found that many customers from cs1 to cs4 have encountered the same problem! Why do people tolerate Adobe's behavior? I have already paid for a permanent license and should not be unable to activate it due to Adobe shutting down the activation server. Adobe has an obligation to safeguard the rights of users. Instead of trying every means to make users with permanent authorization pay for subscriptions! Subscription is not applicable to all users.The screenshot below is Adobe's Q&A on activation issues when they started using activation technology in their products. Has Adobe already forgotten these things? Fulfill your promise and stop betraying your users. Look at the forum, you are pushing y

Hi, everyone! Please help. I was making my order on the Adobe website. First my bank denied the operation as there were not enough money on the balance of the card. As I settled the problem I made the order once again sucessfully. The money were credited from my account immediately. Half an hour later the same amount was credited once again. I wrote to the support but they see the only transaction. But my bank account and online banking system tell me another story. I was credited twice. The support advised me to wait 24h to get my money back, but who will initiate the return then: not the company - they see the only transaction, not the bank - they do it immediately if there is some denial. So the money were credited and received. I am also ready to give proofs for that.

Buenos días, alguien me puede indicar cómo solicito un reembolso?? Cancelé mi plan y me debían reembolsar el dinero pero no me ha llegado.

Greetings everyone! I'm creating this message on an alternate Adobe ID account that I just had to make because I lost access to my email address associated with my usual Adobe ID, which is the topic of this post. I hope this is posted in the right place, Photoshop is one of the app impacted by this. I created my Adobe account back in 2010 when I was an undergrad at which point I bought Adobe CS5 Web Premium. When I created my account, I used my school email, which at the time I was told we would have access to indefinitely, but it seems here recent times they decided to do away with that to which I wasn't aware. Ever since creating my Adobe account in 2010 I've been able to put in my school email address and a password to log into the Adobe website to access my account, most recently I logged in in the last few months ago not problem. However, this morning when I tried logging into my Adobe account using the same school email address instead of letting me type in the pas

Bonjour,je souhaite supprimer une carte bleue parmi celles qui sont renseignées (droit à l'accès et à la modification de mes données personnelles) dans mon compte creative cloud. Comment dois-je procéder svp ?Merci. 

I installed Adobe Premier Pro (month subscription) free trial of seven days on march 19th and canceled the subscription on march 25th, the seventh day. Despite this I later found a payment of €36.59 for Adobe. Why?

Bonjour, J'ai voulu faire un essai de la suite adobe et j'ai opté pour la version d'évaluation de 7 jours le mercredi 17 janvier 2024. J'ai dû renseigner mes coordonnées bancaires pour pouvoir faire cet essai.Je souhaite résilier avant la fin de période d'essai de 7 jours (soit avant le 24 janvier) mais je n'y arrive pas : je n'ai reçu aucun mail de confirmation le 17 janvier d'ailleurs, alors que j'ai bien accès aux logiciels depuis.J'ai essayé d'aller dans Formules/commandes mais rien n'apparaît, je vous joins une capture écranPouvez-vous m'aider svp ?

hello, my account was being deactive in the charge of copy right issue, in the end of june. and now I received email that my account is blocked as I am involving in the creation of multiple accounts. also they said no funds will be released.Problem is that was my hard ean money I worked alot on that account. i am in stress what should i do. they just closed the case....!!!

I used to be a photographer. I still have a couple months on my photography suite subscription. I'm in grad school for library science. My college gave me an Adobe student profile. Can I merge myaccounts? Or if I cancel the profile I pay for will it transfer all my photos to my student account? Or will I have to have 2 accounts? I still take photos. I teach teens photography. But I am now a librarian. And I don't want to lose my photography website through adobe. 

Hey guys, I recently saw that I got a billing charge for an Adobe subscription (San Jose) that I am not aware of having. I checked my account and it says I don't have any active plans. Anyone know who I should contact?

I've been getting charged monthly for 23$ and I know I canceled this plan I was just charged this morning and would like a refund as soon as possible and the plan officially canceled I can't afford for this program too keep billing me.

helloI have a problem with my subscription , If I want to activate the subscription, it asks me to subscribe again, and upon approval, it tells me that there is a previous subscription and shows me a message that an error occurred, and now I cannot benefit from my subscription. Thank you.

Hello, I am an Adobe user from Turkey. Months ago, I subscribed using an account that I have now forgotten. I cannot find the account I used for the subscription, and the payments continue every month. Can you help me?

So I have an installer for Acrobat 2020, and my license Key. This was purchased as a mass buy, basically to allow 100s of installs.  Never had any issues installing and licenseing. (used it on a few PCs after this incedent with no issue)    Now I went to install this on a system that someone had already been using Creative Cloud on, and a Acrobat trial license, under there own person email.  When I went to licenese Acrobat 2020 i was given an error saying that my license was -1, and I need to deactivate a license before I could use it. (Like a said, I installed the same .exe and license on a another PC later and it all worked with no issue, so I know the installer and Lciense key are good) Digging a bit I ran the CCleaner for Adobe and still got the same issue. Does any one have a method to for sure remove all Adobe installs and saved licenese info from a PC so that It does not try to pull the users personal license instead of the Key I give it during