Account, Payment, & Plan

I got an email that my service will end on 13-July-2024 (PT), with the email containing: 'Cancellation confirmation' stating that my account will revert to basic, free level of membership even though I clearly did not cancel. I just paid for my subscription on July 5, 2024, but I cannot access any of my Apps. The bot doesn't help and cannot solve my problem.

Desde antes de que venciera el plazo de 14 días he tratado sin éxito de cancelar el plan. Hoy por fin lo logré y me cobraron $67. Que lo indican es cierto, el problema es que el sistema no permite csncelar. Por favor confirmen ustedes mismos lo difícil que es cancelar la suscripción o contactar a un funcionario, donde da la opción de comunicarse por el chat atiende una inteligencia artificial y no un ser humano. 

Bonjour, j'ai déménagé de Belgique vers la France - je n'arrive pas à changer mon moyen de paiement... Commen faire, je ne trouve aucun moyen de contacter Adobe. Hello, I have moved from Belgium to France - I can't change my payment method ... I can't find any way to contact Adobe.

Hi help me cancel my subscription, I can't understand why I have had two different subscriptions. I want to cancel both but I couldn't do it from here.  

Hi all,not sure if there is a contact for accounting questions.But here it is:Is it normal for Adobe to charge $ 1.- one month before subscription renewal?I know they do this as a test but some googled posts reported suspicious activity...?Thanks in advance.  

I have just got a email saying that I need to pay for another year of my subscription as I didn't relize it was still alive as I thought I cancelled it. I have now cancelled it right away meaning I have done it before 14 days is up. How do I go about getting my refund. Do I need to request it or does it just happen once I have cancelled it. Someone please help. This is a lot of money I don't want to waste.

I have been more than one hour searching and looking to contact an agent and to my surprise of a company that provides a service that we pay, only provides forums and nothing when we need specific help.Also adds an empty link when we click a contact button, at least in Spain. Someone can provide the steps to contact an agent please

Quiero un reembolso, después de que la compra no fue autorizada hice la prueba de los 7 días y depositaste altomatics sin mi permiso 

I have a credit card that is in no way attached to my creative cloud subscription that is being hit monthly with a creative cloud subscription. My guess is that it was a subscription from long ago to some dead email address. But I'd like to kill it off. It would be crazy if there was someone at adobe to just ask. 

Me registre para la prueva  gratis de adove pero al final ni la use y me olvide de canselar y ahora me quiere cobrar por cancelar pero no tengo dinero por favor si un trabajor de adove ve esto me puede eliminar mi cuenta muchas gracias  

Estoy intentando adquirir el "Plan Fotográfico" PSD y Lr y al resgistrar me tarjeta no me acepta, eh intentado con tres tarjetas, por favor que otro metodo hay para poder adquirir el PLAN??? Una y otra vez me sale esta notificación: Una transacción puede fallar por diversas razones. Vuelve a verificar y asegúrate de haber introducido tu información de pago correctamente. Si este problema persiste, es posible que debas utilizar un método de pago diferente o ponerte en contacto con tu banco.

 Quieeo hablaar con un ser humano de atencion al cliente

Hello Adobe community- I have a question I couldn't find the answer here to: So, I have my CC Apps installed at the computer at home, and one by my workplace- naturally, the same account. I would like to know if I change the preferences at HOME, will it affect the one installed elsewhere at my workplace? I'm asking this because I would like to change the apps at home to be in English, while the apps at work to be in German.  Thank you!   

Hello, I have a 1 year plan with Premiere. Does anybody knows why do I have to pay to cancel my plan after more than a year? Why is the client support closed? Meanwhile Adobe is charging me every month. Sounds like unfair to me. Thank you.

I created and PAID for a student account with my student email . Now I am being told that I do not have access to the exact assetts that I paid for . Saying I'm not the owner when I am , becaise I paid. I'm sure it is because I clicked school or something but my school has no ownership over my account becasue they arent paying for it. I'm asumn gI should have clicked persona instead. I need help changing it 

Adobe has an offer for students and teachers where they can get the Creative Cloud apps for $19.99/month for a year and then $29.99/month after that. I had a couple of questions that I was wondering if anyone could answer for me:1.Does anyone know how long this offer is running for?2.I'm currently working at a school and attending graduate school. If I used my work email but finish working there in June, could I switch my subscription email to my student email or another teacher-related email?

I forgot to cancel my plan on the due date (7/4/24) which is today. Although I canceled it the same day but still I have been charged for the whole next month. Is there anyway to get reimbursement? I started a 7 day free trial but not planning to continue. 

My account is with an email address I don't have access to anymore.When I try to login the system wants to verify my account "Verify your identity"as I can't use the email verification option I need to use the SMS option. The bug is that I never got the verification code to my mobile phonePlease help

hi all,I have been using the 20GB photography plan for some time, today I wanted to try AdobePro PLAN, so I chose the trial version - I checked how it works and decided that it was not yet the right time for such a service. When I tried to cancel the plan, information appeared about which elements would be deleted, including information that my Adobe Portfolio website would be deactivated. will this actually happen? in my basic photography plan - which I want to keep - I have access to AdobePortfolio. Can any of you tell me what will happen? I don't want to lose my website 🙂 Thanks in advance

Ich benötige momentan das Adobe Illustrator Programm nicht. Kann ich das für eine gewisse Zeit deaktivieren oder muss ich das deinstallieren?

I have a question about cancelling a month to month subscription. I only tried to use photoshop and was only able to cancel my membership on the 7th day. I see that a payment just went through for a whole month. Is there any way that I can get a refund? I originally understood that after 7 days I will have to pay for a monthly membership.

Is it possible to have a Free trial of Pr and Ae at the same time? Or can you only have one trial at a time.

A few days ago, before my plan ended on July 5th, I decided to switch to the Creative Cloud plan. Since I had a 1-year commitment and use more than one Adobe product for work, I thought it made sense to get all the apps to make work easier. I pay the same amount anyways. So, I changed plans in the morning.However, I noticed that in the afternoon, another 38 euros were taken from my card. I might have missed some details, but I don't remember reading anywhere that if I change plans, I have to pay double. Is it possible that this is July's payment plus the new plan fee? (Now my previous plan ended on jul.5 but I also changed, before I was charged on july 5. given that on the 4th or before that I didn't have an opportunity to change my plan, so I only could do it on the last day.) So maybe I was at fault, but still I wasn't charged again the second time for hours and hours, after I already changed plans.

Hello, I would like to ask for help, I had a free trial subscription for one month and I did not have time to log in to cancel and I cannot cancel anymore. What can I do? (There is no money on my card and it just says "payment failed". Please help.

If I cancel my prepaid (billed annually) plan that expires later this year, will I lose access to CC immediately, or will I continue to be able to use it until the next annual billing date? I find I don't use the programs as regularly anymore, so it's not financially worth it. I only really use Illustrator and Photoshop, so the rest is a waste. When I need to use them again, I don't know - maybe I'll subscribe for a couple months and then cancel again. Not sure. I really do miss the pre-subscription model days...