Account, Payment, & Plan

First of all, Hello, I purchased Adobe's 2023 student plan and there was no problem, but now when I try to pay and enter my card information correctly, it gives an error and I cannot make the payment. I tried the same method with 6-7 different cards and it still didn't work, but the cards are open to international shopping and online shopping. I tried this all day long but it doesn't work. I talked to customer service and they couldn't help either. Is there anyone who got the same error and solved it? can you help please? I am studying visual communication design at university and these programs are very necessary for me. 

My one year adobe cc is almost done in 2 weeks and I wanted to cancel it earlier. When input a reason, I ticked too expensive after which I proceed to my cancellation. Then I came to the section in which they offered a discounted one-year subscription.Gabriella, before you decide to cancel, consider these offers:I clicked on it and proceed to payment but then I got a message that they could not change my plan.Can someone help me with it. If not, I will have to cancel and open new account with my student email but I will lose all that I have on my original freelance account.

Nach (Neu) Installation erscheint die Aufforderung ein Gerät zu deaktivieren - Wenn du Anwendungen auf einem dritten Computer aktivieren möchtest, musst du sie zunächst auf einem der beiden aktuellen Computer deaktivieren (Abmeldung) bei "Keine aktivierten Geräte" im Account

I have recently brought a copy of Acrobat 2020 from officeworks online and have filled out the online student form. I have not recieved any other emails from Adobe with my serial number info. I have been waiting for a response for 5 days now with no idication that anything has happened.

Cancele el día 25 del mes pasado del presente año y aún sigo en espera de mi reembolso. Alguien que me pueda ayudar? Quisera hablar con alguien por telefono.

Hello Sir, Madam,    I would like to cancel my plan and i didnot aware that the plan is 1 year contract. I would like to ask if possible to waive early cancellation fee HK$915. Thank you and look forward to hearing from you soon.    best regards Crystal     

When I bought a student membership, I didn't know it was an annual commitment. Can you help me cancel?

Hi, I made the mistake of entering the wrong e-mailadres when buying the lightroom/photoshop package. Stupid mistake i know but i would like to cancel this subscription. Can anyone (someone at adobe?) help me how to do this? I've been trying to find a way to talk to a human at adobe but i only get chatbots and not the solution for my problem. Thanks for your help.

Hi,Im still getting the same error as mentioned earlier, does anyone know how to fix this?Thanks

I'm being charged after my free trial was cancelled on the first day. £23.99 IS PENDING to be taken out of my account and on the website it still says my subscription is active even though I have recieved an email CONFIRMING my cancellation. I need my money back. It wont cancel the subscription NOR will it let me remove my card details. 

Hello , i made a subscription with 2 accounts, first the one in laptop machine, it did not worked correctly because of low machine performance, then i made another account in desktop machine which i use until now. I cancelled the laptop machine account after 2 month invoices which i payed and never used. How can i get a refund and not charged the extra 135,41 €  (annual subscription, monthly charged) ?

Hi Help!!! I am hoping to sell my copy of Production Premium CS6 but my account does not show it as registered to me and the computer I used to run it on died a while ago. How can I deactivate the software, please?

The title says it all. I bought a adobe subscription through a 3rd party (Which I have already contacted but haven't gotten back from yet). I bought a 1 year subscription on the 17th of November 2023. It is now the 30th of June 2024 and for some reason it says that my subscription has been cancelled and I lose access to the adobe programs within 6 days unless I buy a new subscription.What the heck is this mess? I paid for the subscirption, I expect to get a full year's worth of access. I want this fixed.

I am not able to cancel my free trial subscription please help. Take error!

Por favor, cancelem minha assinatura. É impossível seguir as instruções que vocês disponibilizam. 

Context -> Was using a Photography plan 20GB. Thought I needed more storage for studies with animations on photoshop (lots of fully rendered images, dense file sizes) at my institution. Upgraded to 1TB, then was told by another person that the institution provided the software during the duration of study so I don't need my own Photoshop subscription. I am trying to cancel it right away. It has been roughly 40 minutes due to the website not allowing me to manage my plans, saying I will be able to shortly. It says that I am able to get a refund for cancelling a subscription within 14 days. I have definitely read it before subscribing, and I can still see this info on Adobe Subscription Terms. I ask why I am still charged for the whole month according to the following screenshot:It still has a full 31 days remaining and I would like a refund of it, please.

Hello, I have subscribed to Adobe. Hetta sent me a message about this. Your subscription is not active. But I was charged $30 today

This message always pop ups when I try to subsribe. I tried with two card that are correct."A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."

Hey guys.I am stuck. Can move forward cant move backwards. I can not find my plan, nor the invoices. I am still paying around $30 each month but when I try, let say, cancel plan, or to change something it doesn't appeare that I have anything. Not to mention that any of the Adobe programs are not working. It is impossible to reach out to customer support, only AI bot. I think that main problem was that I used my school account to collect discout and then it changed to personal account (same e-mail) when year 1 was over. Now it says that I need to contact my administrator but there is noone to contact. My school has nothing to do with Adobe, they can't help me. Seems rediculous but its really anoying, feels like I am blocked in a deadend street.Any suggestions? Thanks in advance

Seems like a privacy issue if we have no control over it?

Hallo liebe Community Ich habe ein zweites Adobe-Konto mit Abo, welches eher eine Karteileiche ist und ich es endlich kündigen möchte. Folgendes Problem:  Da ich eine neue Handynummer habe, ist der Zugriff auf die hinterlegte, nicht mehr möglich. Außerdem habe ich mein Kennwort vergessen. Ich habe lediglich noch Zugriff auf die zwei Hinterlegten E-Mail-Adressen. Somit kann ich leider nicht auf mein Konto zugreifen. Da der Aufbau des Hilfecenters katastrophal ist, würde ich hier euch um Hilfe bitte.  LG 

Hi, I have an account adobe and i saw there are three plan for lightroom with their own prices (12.19 € or more). Long time ago i downloaded lightroom app and I did the free trial but on there the payment is something like 49.48 € annually or 5,48 € monthly for premium - lightroom app has a lot of free tools. Can someone explain me the difference? They are not the same service? Why the difference in prices. I'm confused

I have account issue which can not download 3D asset. I reach the service and I've already been waiting for four days.   What is <profanity removed> going on here?

I called adobe to discuss pricing on my subscription, I told the rep i have an old computer, with old apps and I need them to work until i migrate to a new computer. The rep promised me over and over that absolutely nothing will change. I said.. I can not lose my programs.. this is my income, my job. He promised. Needless to say.. the next day.. my current subscription was cancelled and a new one started. This is turn made it impossible to use my photoshop and illustrator 2018. The icons bounced, never opened, instead an adobe window just pops up asking to renew my subscription. I had work due today that I could not get to clients. 2.5 hrs on phone with customer service, 4 different people... photoshop expert mansplained to me...  said my programs were corrupt.. no they were not. I was in tears.. I said please just reinstate my original subscription ... "that is gone we can not help you"... You have to update your computer. I told rep. originally that my computer can no longer be

Sin querer me suscribí por un mes pero no voy a ocupar la app, es posible el reembolso?