Account, Payment, & Plan

Quiero hacer el reembolso de una membresía anual. 

tuve un periodo de prueba y quiero si puedo tener reembolso ya que adobe quito todo lo que tenia en mi cuenta a pesar de la cancelacion en donde puedo tener el reembolso ?

I believed I was signing up for a pay monthly, no committment subscription to Acrobat for a one off project I was doing. Now I have tried to cancel it and I am being told I will have to pay for a further 5 months - nearly £100! When I have looked for Customer Service details I am directed here or to Twitter!!! What should I do please?

Hi,   We have received several user complaints regarding the confusing codes in the PayPal invoices. Codes like PLES, ALL, MLP, APCC, MUE, and 001N/A appeared in the invoices, failing to clarify your subscription type.   Please be informed that the issue is now resolved. You will now receive the correct subscription details in the invoices.   Please let us know if you have any other questions about this.   Thanks Kanika Sehgal    

Hice la cancelación, dentro del plazo estipulado en los términos del contrato, de un pedido que realicé el día 7 de marzo de 2018 (pedido ADD002269358EDU). La fecha de cancelación es el día 11 de marzo, recibí confirmación de cancelación por correo electrónico, sin embargo, no han realizado el reembolso.Solicito su apoyo para esta situación. Gracias.

Hey Adobe. Can you help me fix a promo license please. So I took an Adobe training course that got me the free annual CC subscription last August 2023 but Adobe never emailed me any information and it never took effect on my personal adobe account. So I chased it in January this year and they sent me the details and the license got activated, however last week I went to open Premiere and it says I no longer have a license. I contacted the people at Adobe marketing who initially got me the license and they told me I should reach out to you guys here Let me know if you can help thanks, Guy  

My student account was canceled and replaced with a business account. In the e-mail I received from Adobe, I was told that my account would continue as a student. Can you help me?   Title edited by Mod 

I have a problem with my monthly payments for the Adobe package.For about 3 years I had a student plan and paid with this discount every month. At some point I noticed that Adobe started charging me the full monthly fee even though I still had a valid student ID. I reported this by renewing my student ID in the system, but the plan did not change - I still have to pay the full fee. Do you know how to change this?

Currently, the company has purchased and used the Adobe license for personal use.Is there any problem?It is a company of about 40 people, and only the required workers are purchased for personal/student (real students and working people), and each individual has one license.

Se me realizo un cobro de 400 euros hace unos dias y no deseaba renovar el plan. Ya me he dado de baja en la cuenta pero cuando intento hablar con el chat para solixitar el reembolso es totalmente imposible. Contactar con algun agente se me ha hecho totalmente inviable ya que ni telefono ni por el chat es posible. La cancelacion la hice antes de los 14 dias por lo que entiendo que tengo derecho a mi reembolso asi que si alguien me puede decir como realizarlo seria de agradecer.

Hi, I have the "photograpy" plan and the "substance 3d collection" plan. I would like to know if I switch to the "Creative Cloud All Apps" plan does this include all the apps of photography and substance 3d collection? If the answer is no. Is there an option to include it now or in the future? Thanks

Hello!I have this problem. I bought my lightroom mobile premium subscription for a period of time but then I didn't need it anymore and I forgot to cancel the subscription and was billed 49.99€. I don't know what to do right now. I really want to ask for your help on how to get a refund. Thank you so much! 

I'm a hobbyist and I appreciate that Lightroom is a great product and among the best ones I have ever used (even though the newest version is a few steps backwards in term of useability). However, it is a commonplace that subscription services are using flexible, monthly rolling contracts that I can cancel/renew any time without penalty (Netflix, Prime, etc). When will Adobe arrive to the 21st century and respect their users instead of prisoning them in annual contracts? 

Buenas, resulta que puse mi tarjeta para la prueba gratuita de adobe y lo probe unos cuantos días y nunca más lo utilice. Ahora me encuentro en mi tarjeta que me hicieron el cobro, (ahi recorde que habia olvidado cancelar la subscripcion). Ya no uso el servicio y estoy pagando por algo que no estoy usando y quisiera saber si seria posible un reembolso del dinero. Intente cancelar pero me tira error y nose que hacer ayuda porfavor.

I have been trying to cancel my subscripton. I accidentally forgot to cancel my free 14 day trial and now must pay.  I don't want to do this.  I don't have the option of cancel my membership....I'm supposed to go through my district's IT support, but it's summer and they aren't working.  I just need this account canceled. Any help would be appreciated. Thanks, 

During one conversation with an agent, I negotiated a discounted price for the Adobe suite. Unfortunately, the conversation was interrupted on Adobe's side for technical reasons. I wrote with another agent the next day and sent the entire conversation history. The agent did not offer the same terms. Is it normal?

Hi there, Trying to buy a subscription to adobe Firefly however, once I get to the billing information (for debit/credit card option) the field for the credit card numbers is greyed out and wont let me type. I thought maybe it glitched and wanted my personal info first and then hit subscribe but naturally told me I didn't fill in my credit card details.  I think it might be something off with your integration with the payment gateway or something. 

Hola queria exportar unos archivos a PDF y al hacerlo inicié la prueba GRATUITA y resulta que me habeis cobrado la prueba de 7 días.  Se ha cobrado en la tarjeta 9,99€ y quiero que me devolváis ese dinero ya que contraté la PRUEBA GRATUITA. GRACIAS

I request that an unused card information in my account be deleted immediately. I want to urgently delete a credit card information from my account, but Adobe does not allow this and there is no such option, this is completely illegal.How can I not delete my card information from a system? There was not even such a warning. I need urgent reply from Adobe my email : <removed-kglad>

갑자기 오눌 연간 구독료가 결제 되어서 당황스럽습니다.환불 부탁드립니다!!!!! 꼭이요!!! 

Esqueci de pagar a assinatura no dia de cobrança, porém já fiz o pagamento e até agora ainda consta como se eu não paguei.

Hola, quisiera saber si es posible un reembolso si me pase un par de horas en la cancelacion de adobe photoshop, lo solicite en el pago mensual 

Hey, I'm trying to manage my account because I've gotten an email saying I need to update payment methods, however everytime I click on manage account it takes me to a full white page. see screen shot, that is after clicking manage account.  

Hello,i've seen on the forum that you answered to someone having a similar problem.So i paid a subscription via my university's shop for one year of student adobe, in november i think.And yet now i cannot access any of my softwares. My subscription is apparently finished.Please help me i've so many works to do this week and the ai bot doesn't understand nothing, and i can't call the help desk, as it's only for subscribers... thank youQuentin

TO ADBOEI have been trying all morning to cancel all my subs as I have been charged for something I have never used or recall signing up for and when trying to connect to the suport chat it fails to connect to a human and i cannot cancel online Here is a dump of the chat bot To connect you with an agent who can best help you, please tell me what you need help with.cancelYou want to cancel your plan. Is that right?YesOk. Connecting you to an agent who can help.We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.Adobe teams have recognized some service challenges with the payment method window freezing and diligently working to retore full functionality. This applies to our agent’s desktop systems as well and they cannot process the information either. We have had limited success with customers deleting a card and readding the same care. Since an agent cannot process your payment, please contact us again in 2 ho