Account, Payment, & Plan

Reembolso Ayuda con el tema de reembolso llevo ya esperando más de 15 días y no me llega el reembolso que puede estar pasando 

분명 저는 하나의 플랜만 구독 했는데 어째서 두번 결제가 되었는지 설명해주시고고환불 진행 부탁드립니다. 또한 제 플랜을 이미 결제했는데도 청구 관련 문제가 있다고 뜨는데 이는 왜그런지 설명부탁드립니다 

Hello. Please explain to me what's going on. Last month Adobe charged me three times for one subscription. I thought I would get a refund because a similar situation happened before, and Adobe refunded the money. Today, I checked again, and three charges were made again for one subscription. So, in total, over two months, instead of being charged twice for one subscription, it was charged six times. Additionally, I cannot cancel the subscription, and I haven't received a refund. Please refund the money and cancel the subscription because I cannot afford such situations. I'm barely making ends meet from month to month, and to add such situations on top of it is difficult. Please refund the money and promptly cancel my subscription.

I logged in earlier today and got the verification text. Used it and logged in fine but the same number keeps arriving over sms. Some hours its every 10 minutes, some 4 per hour and some every hour. I need you to stop it please.

How to change payment to ACH?  We want it to pay with our company bank accountAutomatic draft 

I redeemed a code for 12 months membership to Adobe® Creative Cloud logging in with my actual Adobe email (which I had an active plan) and....nothing happened. I still get billed on my original payment source. If I try the process again, it tells me the code has been redeemed. How could I fix this?

My account was closed for no reason. The email says it was fraudulent activity. Many of my friends also received such an email. This is clearly a mistake. The contact number provided in the mail cannot be reached. I can't get support in any way. Can you please help?

Unauthorized charges were made to my account from Adobe. I called multiple times and a customer service rep found the charges and told me I would see a refund within 45 days. I called back to request the transcript of the call and suddenly no one was able to find the fraudulent transaction and refused to assist me. At this point, it seems like the fraudulent party is Adobe. I've documented every call and filed a fraud investigation with my bank.  I will be reporting Adobe to the BBB. 

Bonjour, Après une période d'innactivité prolongée j'ai de nouveau besoin du pack Creative Cloud, mais seulement pendant 3 mois. Selon cette page : https://helpx.adobe.com/fr/manage-account/using/creative-cloud-subscription-terms.html#cancelIl n'est pas possible de résilier après 14 jours sans payer 50% de frais du prix restant à l'année.Mais l'emploi du conditionnel rend les choses floues : "des frais de résiliation de 50 % du solde restant de votre obligation contractuelle peuvent s’appliquer".Ces frais s'appliquent ou pas ? S'achant que j'habite en France. J'ai besoin de le savoir car je n'ai pas les moyens pour payer un abonnement 1 an, ni même 9 mois de frais de résiliation. Merci 🙂

0I need help. I am currently in school and I accedently deleted my photoshop certification! amy way I can recover it before the end of the next school year? (My Email will be wiped next year and i need to print it out.

Bom diaJá cancelei a minha assinatura à muito tempo e estão constantemente a debitar na minha conta valores do serviço. Solicitava o reembolso com urgência Obrigado

Hello, I have been a adobe member since 2017 and want to cancel my annual monthly plan. When is the best time to cancel to avoid paying the hefty fee. Absolutely ridiculous that it even comes with a cancellation fee, so would apprecaite any help to make this as little as possible given how much I have already spent over my time. 

Adobe essaie de me prélever de l'argent le 26 avril alors que mon abonnement a pris fin le 25 avril. Pourquoi ? 

Hi i need help , someone is using my bank card info to buy products from adobe. Where i need to write to solve this problem, i call police and my bank , they say that they cant help me because its a online purchase and they canot deakk with that. 

I can't access my premium Lightroom account even though after purchasing from the play Store 

Hola, pensé que esta cuenta ya estaba cancelada y veo que no. Me han cobrado de nuevo un importe que no quería por que ya tengo una cuenta con adobe y está me sigue sacando dinero. No es normal. Exijo la devolución del dinero y la cancelación de esta cuenta ya que tengo otra en la que estoy pagando mensualmente. Es muy injusto que hagáis esto. Si no me veré obligado a cancelar las dos cuentas y prescindir de vosotros por que no lo veo normal .

I want to delete an email address, so I'm looking for accounts associated with that address.I found out that I have two Adobe accountsOne is with a subscriptionand one with an old Elements serial number.Now I want to delete the account with the serial number.Can I then enter the serial number in my account with the subscription?

Hi Ed, I'm the Adobe Virtual Assistant. How can I help you? I pay €24.99 per month to Adobe since December 3, 2021, but I have no subscription or nothing on my computer, you can stop this and you can refund the amount. I want to make sure I understand clearly. Which of these categories best describes your issue? Check my billing history and plan details I found no current record of an active paid plan linked to ([Moderator deleted private information. Please do not post private information like e-mails and phone numbers]) within the last 60 days Do you have another email address that might be linked to an active account? Yes No I dont no Let's find another way to get you the help you need. How would you like to proceed? 10:26 AM Chat with an agent Ok. I'll connect you to an agent who can pick up where we've left off. We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today. You are now connected to Bhaiya, who is reviewing y

I bought premium subscription for mobile for Rs 950 annually.The money deducted twice from the account.Initial one for trial period and again rs 950 for annual subscription.Please solve 

Adobe is a scam. Here is why: My account was canceled on the 12th of April for fraudulent activity, reinstated on the 19th (with a month of free credit as reimbursement), and re-canceled on the 22nd because "I requested it" even though I had no such request.Adobe says that my account was canceled due to fraudulent activity. Even though I've contacted 3 support agents so far, they didn't give me any information. When I contacted them through X @AdobeCare, they told me to contact support. I thought it was also support. After trying diligently to scam me, Adobe "specialists" forced me to get a refund. Adobe scammed me because of a price increase and stole away my subscription. During this process, they attempted to cancel my sub twice without a reason, double charge me, and customer service was exceptionally hellish. Specialists don't know what they are doing, and each and every one of them tries their best to lose a customer by scamming them for a few bucks. _________

Bonjour, Je viens d'arrêter l'abonnement de ce compte (je n'utilise presque plus adobe), mais me suis rendu compte que je paye un deuxieme abonnement sur un ancien compte pro, auquel je n'ai plus accès, avec ma carte bleu personnel. L'entreprise en question n'existe plus... Je suppose qu'un remboursement n'est pas possible (et c'est bien dommage), mais est-il possible d'arreter cette abonnement sans le compte, via la CB ? 

Entrei em contato com o serviço de vocês pra resolver um problema de cobrança duplicada, o atendente simplesmente saiu e fechou a sala de atendimento sem que eu tivesse terminado de mandar todos os dados necessário para resolução do caso. Estou sem palavras pelo treinamento precário que a equipe de suporte recebeu. Uma plataforma tão boa eu não consegue atender as necessidades do usuário e é de difícil comunicação.  

Hallo, seit 2 Monaten bucht Adobe 2 x 12 € von meinem Konto ab und ich kann nichts dagegen tun. Was soll das? Ich kann das Abo auch nicht Kündigen. Ich will mein Geld zurück! Leitet das an Adobe weiter oder was auch immer hauptsache mein Abo wird beendet und ich bekomme mein Geld zurück. was soll denn das? 

Nunca he contratado nada desde un chat y prefiero asegurarme.

Hello everyone!I would like to know how to solve the following problem.In December I started a free trial of Adobe Premiere Pro. When the trial ended, I started a paid trial. I used the service for a couple of months and then decided to cancel the subscription due to a lack of use. I had to pay a certain amount after the premature cancellation of the subscription, but after payment and confirmation from Adobe, I am still receiving monthly invoices of 26.20 EUR, as I did before. What should I do in that case?