Account, Payment, & Plan

Hello, I subscribed a year ago an Adobe Creative Cloud subscription which was reconducted recently and I immediatly cancelled it when I saw the order. Moreover that I payed back then LL 356,400 (equivalent to $3.98) and now the invoice is established at $419.88... So, as of now, #1 I don't want to use Adobe Creative Cloud anymore and I don't have access to the services anyway because I cancelled it #2 I have been charged of $419.88 # 3 I can't access any support because "I don't have an active subscription".  Does someone have any clue of how I can get refunded asap please (I am a student so I can't afford that much billing). Any help is welcome 🙂

Hello everyone! I have an encountered an issue I wish to resolve. So pretty much, I had recently purchased a student Adobe Creative Cloud subscription. When I went to redeem it, I wished to redeem it under my College account, not my highschool account. I thought that after I redeemed the code it would ask me what account I wanted it to be linked to, but I was wrong. Instead it linked to my highschool Adobe account which my browser had already been logged into (for reference I just graduated a month or so ago.) The email was deleted like 5-7 days ago I can't log into the school email. I had then logged out of my school email in an attempt to try to fix the situation, but now I can't log back in unless I use the creative cloud app.  The only way I've been able to acess it is through the Adobe Creative Cloud app which I am still logged in under. Is there anyway I can transfer the subscription from my highschool account to my college account? Hopefully there is a solution, thanks!&nbs

Hello Hopefully someone on Adobe will see this. I bought my plan via an Amazon Prime Day deal, £71 for a year. I went to my current plan to cancel it and saw I'd be charged £29 to do that. I thought I was on a month by month deal, obviuously auto renews without making this clear, so I decided to keep my voucher code until it ended. I went to the Adobe chabot to make contact with a real person, as it says you will, and it starts by be automated seeming. I was there to ask a question of what day I could cancel but it kept giving me 4 options of topics. All I wanted to know was what date I could cancel so it would not start my current plan up and it clearly states talk to a real person. I couldn't get an answer, I even asked for a call me, and they said they'd ring in under one minute. No call came, and I planned to investigate the next day. Wake up the next morning and get an email saying my sub had been cancelled even though at no stage did I ask for it to

account REMOVED. I activated the key 3.5 hours ago, but the subscription was not added.   [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information]

Keep getting this error even though I paid for my monthly subscription. I checked my card and the payment was successful. But can not use softwares because of the billing issue popup.

I hope this message finds you well.I am writing to request a refund for a subscription renewal that I did not intend to make. On June 20th, I signed up for an Adobe Photoshop plan, mistakenly believing that it was a one-month subscription. However, I failed to cancel the plan, and on July 20th, I was automatically charged for another month.Unfortunately, I do not have plans to use the service moving forward and would like to request a refund for the recent charge made on July 20th.I appreciate your understanding and assistance in resolving this matter.Thank you for your attention to this issue.

hello! I am a graphic design student and purchased all adobe programs for one year on amazon prime day. the browser sent me a notification that the payment worked out, but when I checked my mail it said, the transaction wouldn't go through, i couldn’t fix it and now the prime day is over. Amazon Customer Service told me to contact Adobe. Has anyone ever had the same problem? I need help to re-enactmy payment please. Thank you!

I cancelled my subscription 2 days ago. I pressed the button to confirm, and I was even asked to state a reason for cancellation. I was logged out of my account automatically, and when I signed back in by all means my plan appeared to be cancelled. Today i receive an E-Mail invoice, stating that I have failed to paid the monthly fee. I log on to CC, and realize that somehow nothing has been cancelled at all, my account is still up and running, and I have an open bill to pay.  I feel like I'm being scammed. I didn't dream this up, I really did cancel my subscription. Yet there is no trace of any cancellation, ever. I now can't access my account settings anymore until I pay. it's not possible to reach support, and the chat bot is useless, so I'm posting this here. I am certainly not going to pay, but I hope this can be solved in some manner. 

Cancelar subscripcion

Vor einer Woche habe ich mein Jahresabo für meine Creative Cloud gebucht (monatliche Zahlung). Ich möchte mein Abo nun kündigen, muss jedoch eine Kündigungsgebühr von 163,58€ zahlen. Wie kann dies sein, wenn meine Buchung noch keine 14 Tage her ist?

so the story is subsrcribed to adobe express for 498 PHP and within a month they charged me and it notified in my iphone so i took action because there is 14 day and i quote "If you cancel within 14 days of your initial order, you'll be fully refunded." so i filed a report and my money didn't go back,(let bygones be bygones) and now this day i was charged again for the same amount and found out my account was not cancelled so i did what i had to do and cancel my subscription for one last time again. what i only want is to please give my money back this time because i need what i can have right now since i am a college student which money is very valuable to me.  Thank you 

i want to change the service, i have had for months troubles with  Lr program, freeze up every 5 minutes, i have tray different soutlion and doesnt work, i want to jump to photo shop por lap top only, using my current plan 

I canceled my student membership back in april and have recieved a refund for it. however i yesterday I got charged 21.99 from adobe even though i have a free acount. I have messaged the virtual assistant but it won't let me talk to an agent because i don't have an 'active account' I also checked my bills and invoices and the last invoice is the refund? I have another account too and checked the bills and invoices there is nothing. Can someone please help?

Hello,If I buy the Adobe Creative Cloud All Apps Pre-Paid Abo for 1 year, what happens, if I don't extend the subscription after the year? Don't I receive further updates then, or can't I use the software at all? I'm using the CS6 version at the moment. Will this be restricted then? Thanks,Hans-Hermann

Hey Adobe, maybe (passively agressively) don't charge the resubscription fee until the user confirms thats what they want. You tried to charge me 4 times because my bank thought you were suspicious, and the next day you charged for my resubscritpion before I was ready.You already have so many problems with the fact that you charge an EXORBITANT amount of money to cancel. You could hit two birds with one stone by suspending an account after the year is up, until the user confirms resubscription. You could add it as a seperate option even. But most people will realize when they need to resubscribe because adobe cloud automatically pops up and tells you so and the apps won't open without sending you to that pop-up.I wasn't quite ready to resubscribe and was going to wait until my next paycheck. Some poor employee would have to be at the end of my phone call if I had to call to cancel, only to resubscribe a week later when I had the money. You're lucky I had back-up. You would us

I just got myself a subscription. I paid with my business credit card. In Estonia, they ask for the full billing address in all the purchase invoices that I have. I see that in Adobe's billing there is no option for Estonia to write the billing address, I can only add postal code, contry and the company's name. But if I switch to US there I can write my full address (but it will say US then so that's not what I need).Why is that so and how to fix it? More importantly how do I contact Adobe support so they can send me a correct invoice? Thanks! 

Hello. I don't use the services, but the payment was debited. How do I get a refund?

When I went to cancel, it said: "When you cancel Creative Cloud Files Storage 1 TB, you lose access to your favorite creative apps." My question is how does that relate to also continuing a subscription to Creative Cloud All Apps 100GB? Can I still access my apps? It is NOT clear!!J. Schafer  

send me a phone number to call please no chat  Thanks need customer service

I'm new, so I'm not sure if this belongs here. but For Christmas, 2023, I got an Adobe Photoshop Elements software download card, the student and teacher edition. When I finally found out how to input the serial number, it needed a 24-digit code to redeem it, but mine is 19, and I'm not entirely sure what to do. I'm not sure if I'm searching wrong, but I can't find an answer to the problem. Help would be nice, since otherwise, it would just be a waste of money, and Photoshop is one of the few software that accepts CR2 files without having to convert them into PNGs or JPEGs.

I got an email that my service will end on 13-July-2024 (PT), with the email containing: 'Cancellation confirmation' stating that my account will revert to basic, free level of membership even though I clearly did not cancel. I just paid for my subscription on July 5, 2024, but I cannot access any of my Apps. The bot doesn't help and cannot solve my problem.

Desde antes de que venciera el plazo de 14 días he tratado sin éxito de cancelar el plan. Hoy por fin lo logré y me cobraron $67. Que lo indican es cierto, el problema es que el sistema no permite csncelar. Por favor confirmen ustedes mismos lo difícil que es cancelar la suscripción o contactar a un funcionario, donde da la opción de comunicarse por el chat atiende una inteligencia artificial y no un ser humano. 

Bonjour, j'ai déménagé de Belgique vers la France - je n'arrive pas à changer mon moyen de paiement... Commen faire, je ne trouve aucun moyen de contacter Adobe. Hello, I have moved from Belgium to France - I can't change my payment method ... I can't find any way to contact Adobe.

Hi help me cancel my subscription, I can't understand why I have had two different subscriptions. I want to cancel both but I couldn't do it from here.  

Hi all,not sure if there is a contact for accounting questions.But here it is:Is it normal for Adobe to charge $ 1.- one month before subscription renewal?I know they do this as a test but some googled posts reported suspicious activity...?Thanks in advance.