Account, Payment, & Plan

Hi, I appear to be paying for a subscription but how do i find out what it is for?

Bom dia!Pagamos mensalmente a licença em nome da empresa NAPA CODINA LDA / IVA: 514 913 290E para evitar retenção de impostos, precisamos do vosso Certificado de residência fiscal e que preencham o documento em anexo.Isto é uma exigência da lei portuguesa, se não cumprirmos teremos que pagar 25% a mais na fatura.Agradeço antecipadamente pela atenção.

Not working paid but doesn't work not working doesn't work even though I paid it doesn't work 

Ich habe es beim Adobe Support versucht, aber leider versteht der Mitarbeiter meine Frage nicht. Ich bin Mitar beiter an einer deutschen Hochschule und daher bezugsberechtigt für die Lizenz für Bildungseinrichtungen für ca. 20€ pro Monat. Zusätzlich hab ein nebenberuflich ein kleines Gewerbe. Darf ich dies Lizenz für Bildungseinrichtungen auch für mein nebenberufliches Gewerbe nutzen?Ich glaube in der CS6 war dies möglich.Wo kann man die Zwecke/Nutzungsbedingungen für die Lizenzen für Mitarbeiter an Bildungseinrichtungen nachlesen?

I subscribed to the trial plan but cancelled it as I no longer required the service. Despite this, I noticed an attempt by your company to deduct the monthly package fee of $19.90.I kindly request your prompt assistance in resolving this issue.   [Moderator moved the thread to the correct forum]

I canceled my subscription previously but want to restart it again before my current annual subscription ends and with the same subcription price indicated on my dashboard as I have already gotten approval from my boss for that price. How do I do so as I cannot renew or restart with a still valid subscription.

Hello, I can't find the refer a friend page? Has the referral been deleted? 404 error on the insert in the middle of this page: https://www.adobe.com/fr/That's surprising for a company like Adobe!

Title. I don't want to pay for the month that i shouldn't have been charged for if the website worked as it says it does.

Pago un abbonamento non mio. Come fare per scoprire a chi è intestato?

I'm having a problem with cancelling the $9.99 plan. Before, I had cancelled this plan, but then I received an email asking for payment for a package valued at US $44.96/mo. I had not used this plan before. Can anyone help me, please? I sincerely appreciate it!

I need to download January, February, and March invoices and I can't see any of the past invoices in my account, they all have disappeared

Im needing answers to properly secure my account. Is there a way to better protect my account with a physical security key, if not will this be implemented soon? 

Hi, i want to cancel my Premiere Pro and i got offer for the next two months for free my question is after the 2 months can i cancel or I will need to pay for the next year

hello,im a student and i renewed my subscription to adobe creative cloud. i ordered it via surfspot and chose for the student grafisch lycea package. ive done this for 5 years now and each time there was an issue but it eventually got resolved. This time ive paid again for my subscription, the money has been written off and ive followed the instructions given to me by email. But this time i cant acces my apps, ive logged in on my account and it still says i have no acces to the apps and that i need to pay or start a trial.  ive tried logging in and out multiple times, restarting my computer. nothing works and i cant find my specific problem online. When i go to my adobe account and look at subscriptions it says i dont have any paid subscriptions right now. if anyone knows how i can resolve this, please respond to this post.

I'm having a problem with cancelling the $9.99 plan. Before, I had cancelled this plan, but then I received an email asking for payment for a package valued at US $44.96/mo. I had not used this plan before. Can anyone help me, please? I sincerely appreciate it!

I can't believe Adobe own terrible service support team. There are twice staffs who dropped the conversation while the problem was not solved yet. Because one of them (the senior staff) blamed for the disconnection (but I don't believe). I asked her whether she did see my message before she dropped. She did not dare to answer my question, it takes more than 15 minutes for me to receive an answer of Yes.  It means terrible service, I had to actively to connect again, via some escalation rather than receive an active catchup from the agent. And now is the problem: They charged billing successfully without informing me, like stealing money. I can't understand why the transparency is terrbile like that, and also the customer service team.

Paying for the full suite of applications, but my account says 'free account' and I cannot access any apps. This has been like this since the 20th March. I've contacted them several times and was just ghosted on my final contact. GG Adobe. Love paying for access to NOTHING.

Hi. I would like to stop the charges to my credit card. I cancelled and still getting the charges. How can I cancel this?

I used a student plan two years ago, and then it automatically changed to individual pan and i used it for one year. I live in Turkey and I am a university student, and prices in Turkey increased. So, i canceled my individual plan two weeks ago and today, i just looked to plans then i saw that i could buy student plan again and i bought it. So my question is, may it be a problem for me in the future that i use the student plan for second time? Thank you!

Again, I am sending two invoices that I downloaded to my computer on the day of payment. FV February and March, I bought the same product, 65319854, Creative Cloud Photography plan with 1TB. I paid the subscription. At that time, both invoices appeared in the billing history (otherwise, I would not have been able to download them!). And suddenly one disappeared and the account was suspended. I paid the FV for February from another card, the account updated the number I entered on the day of payment. On the same day I bought a plug-in and I have it, money was taken from the account. So I have a mass of evidence that I paid the subscription and someone deleted the Invoice and suspended my account. Help is not responding, what can I do and where to report?   [Moderator moved the thread to the correct forum]

 I got the Adobe Creative Cloud for a project for a school thinking it was going to be only $19.99 as a college student. I was planning on canceling it after my project since I don't really use any of the paid products and can't really afford the price monthly.    when I went to cancel I was hit with the absurd cancellation charges. I attempted to cancel the use of a product and the charge was $79.96 USD, this is the cost of some of my books for classes for a semester just to cancel products! The worst part I cant even cancel the product cause the cancellation fee is too high    [Edited by moderator]

For several months it has been charging me when I don't get the plan to cancel, or the account is deleted, it doesn't appear in email subscriptions, I don't know how to solve it.

Hi, I have a school account for adobe and had access to many adobe aps for free, one day I stopped having access to photoshop, so I thought the school had cancelled the plan or something. Since I really needed to use Photoshop I used the free trial option, and put my card in, expecting I could cancel it before I am charged. I have not been able to do this however, as there is no "manage plans" options in my plans page. I also got an email confirming I will be charged by the 24th.  Any help is appreciated, thanks! There is no "Abo verwalten" option which should be manage plans. 

Bom dia. Eu, Diva Gonçalves, adquirí o Adobe Premieri Pro, porém, desejo saber se há possibilidade de trocar o plano do mesmo por um dos planos do Família Premier elements. 

Hello there! I'm writing to y'all 'cause I've been billed three times this month. I'd like to know who I can contact to figure this out. "You are billed for this plan through Adobe Store. To view your invoices and billing history, or to edit billing and payment, please go to Adobe Store." But it won't let me open Adobe Store. I'd appreciate any help!