Account, Payment, & Plan

Hi,I had an annual plan (paid monthly) for two months and canceled it wrongly. Is there any way to recover my subscription and continue the rest of year?

 Somebody please help me, Ive already make auto renewall purchase on adobe plan via my credit card for a year billing cycle until October 2024, and then i want to remove my credit card as payment method so in the next billing cycle it doesnt auto renewal and re-charge my credit card payment againBut right now i cant access any of my adobe apps altough ive already make my purchase and paymentCan anyone have the same issue ? Ive already chat with agent for a few times but it doesnt help at all, Please help, thank yout !

Adobe does not let me use my Mastercard ???

Subscription is not restoring... it's saying that my subscription is tied to another account and it's not. Please help

I have been receiving an invoice with a Client ID that is not from my active account. ¿Where I can found the email link to the Client ID?

I have been paying for Adobe for 5 years. And a couple of months ago I tried to cancel my subscription as I rarely use it. I was offered 3 months free while cancelling which I stupidly accepted. Today I tried to cancel again and it turns out Adobe has pulled me into a new year long contract without my consent. I tried to cancel but was being charged an early cancellation fee. I contacted support to explain my situation & after a bit of conversation, support left the chat abbruptly and gave me no solution. This hardly seems legal to pull me into a contract like this? Does anybody have a solution?

I have been trying to buy an individual plan for CC on my macbook, but as soon as I hit 'Buy Now', the purchase window pops up and crashes and shows the message I have attached below - Is there any way to fix this? 

Hi,  Not sure where to share this feedback but I've just ended my free Adobe Stock trial and I did find that process quite difficult with far too many steps (5 or 6 windows to go through), some confusing steps where you think you've confirmed but there is actually one more "confirmation" to go through. Was it because it was a trial and it's our way to pay ourselves out of it? 😛 I mean they say nothing comes for free right? Thank you,Michael.    

On my Adobe account page: I have an expired trial version that’s trying but failing to access my credit card.I also have a paid Photoshop membership, which for the last week is blocked & I have been unable to use even though I’m paying for it each month. How can I resolve this?

buenas tardes solicito ayuda en error de compra del dia 19-03-2024 se realizó una compra de adobe creative cloud pero por error coloque un correo electrónico erróneo y por ende quiero una devolución de dineroGracias. 

Is there a number to call to speak to a live person? Or an email, to cancel my subscription?

Hi, im student at university and i need to renovate this year to keep the discount. I cant find this option anywhere. Someone can help?

Hi all, I'm trying to cancel my subscription and it's saying they'll charge me £80+???????? for cancelling What is that all about?? Has anyone else had this? Thanks

Hi, I have just noticed that I have a subscription to Adobe Stock, but I've never used this. I don't even remember subscribing. It looks like I've paid $329.89. Is there any way to be reimbursed the full amount, as clearly I have never used the service?

I want to cancel my subscription, is there an email for support that I can do this with?They have been charging me for 3 months without using it, please

I would like to suggest to the Adobe team that most of all want to have this proposed plan added as purchasing option on the feature or maybe as soon as possible.For a moment just think for the designers and try to help well at least some of them, maybe the new generation like me 

He pagado por el plan de Creative Cloud Todas las Aplicaciones con un mail universitario. Seguí los pasos indicados para realizar el pago con ese mail, y luego -y creo que ese fue el error- LUEGO creé una cuenta con ese mismo mail. Al ingresar a la cuenta no figura mi pago; y el bot de asistencia me indica que tampoco figura un pago con ese mail. El problema quizá fue que pagué con un mail que todavía no había registrado. Es decir, pagué con un mail pero luego me registré con ese mail. Y aparentemente el pago no se sincronizó con la cuenta creada.No se cómo comunicarme para cancelarlo o que lo cancelen, para poder volver a realizar el pago y acceder al plan. 

My boss purchased Adobe for all of us, and the bill shows monthly on his company credit card. I used a trial that became permanent. I'd like to delete mine, but the plan only shows the team, not what's being billed to my own company credit card. How can I delete my trial/personal plan?

Delete account 

Hello, I am a student who has been on the student plan for a few years now (first in high school, then community college, now university where I am studying film production). I've had times before where I forget to change my academic institution on my account so I'd get charged full price, and with those instances, the price went back to normal. However, after my recent transfer to univeristy, I changed my school and got verification yet I am still being charged 54.99/mo. It's supposed to be 29.99/mo if I am somehow not mistaken. As a full-time student working only part time, this difference in cost is big for me, so I'd like to know how to resolve it ASAP.

there is every month amount of 39,31 eur sent from my bank account, but I dont have any products activated anymore. How can I cancel it? 

I have had a billing issue going on for over a week and calling Adobe support twice did nothing. You lied and said you would credit my card and nothing ever happened. Calling the support number is like being stabbed in the brain repeatedly with a pitch fork! The people don't speak English! They don't know WTF they are doing and most of all they lie to you. Is this what has become off Adobe? Adobe lies to it's customers now. What do I have to do to speak to an American? Someone owes me an explanation as to how you are justifying this poor service. I still haven't received what I was promised.Dan

hello, My Dad is trying to help me renew/update the student licence for Substance paint, as it expires at the end of this month. but its asking for a payment of £250 per annum, I thought the student version would be free?My Parents were willing to pay for the £16 per month version of the Creative cloud (all apps) package, but this doesnt include Substance Paint? Can you please advise on how I can contiinue to use this app which I know, love and use every day to feed my creative juices, please? Kind Regards Potato

Hello, I started my trial on March 7, and cancelled my plan after 2 days. But today I was charged on my credit card. I checked my account and I have no plans activated and I couldn't find a number to call for support. What should I do?!!

I got in to a adobe premier plan 3 month ago in a free trial, and I actually did stop my plan there but I found out that the fee was charged for 3 month with out noticing. It automatically paid it without my confirmation. Even if i want to cancel it, there are cancelation fee required even on the last day, and when the last day passes, again it automatically pays for another month. Is there a way to solve it?