Account, Payment, & Plan

Bonjour,Je me suis abonné l'essai de votre plan d'adobe mais je voudrais annuler cette abonnement.Mais, j'arrive pas de changer de plan à cause du erreur de paiment. Je vous souhaite de gérer ce problème dès que possible.Cordialement,Heechan JEON

My student discount is ending and I have the following message in my account...  your Creative Cloud All Apps 100GB will expire on Mar 15, 2024, and you’ll be migrated to a 1-year plan for graduates at a special price.Does anyone know what that price is and if it's just automatically applied?

Hi, I had a free Adobe trial which ended on 29 Feb. I tried to cancel my subscription but when I log into my account, it says there are no plans associated to my account. How can I cancel my subscription when I don't have any plans showing? A payment of £8.23 has been taken from my card at the start of this month. Thanks!

Does anyone know where I can find the cancellation date of my plan? Everytime I go on to try to cancel it advises there is an early cancellation fee, and trying to find a real person at adbode to speak with to find out the details seems almost impossible. 

Boa tarde,    Venho por este meio expor a infeliz situação em que me encontro devido à falta de clareza no contrato em que assinei.    Em dezembro assinei o serviço de "Creative Cloud". Deram a entender que apenas me seriam cobrados €16,25 mensalmente. No entanto, aparentemente estava outro serviço associado, o "Adobe Stock - 10 ativos por mês", serviço este que não havia sido mencionado (ou se sim, de forma pouco clara), em que me seriam cobrados uns adicionais €29,99 mensalmente. Nunca tive intenção de utilizar este segundo, pelo que podem confirmar que nunca dei uso ao mesmo e, por essa razão, nunca foi a minha vontade real utilizá-lo. Apenas utilizei o serviço que pretendia assinar, a já mencionada "Creative Cloud". No momento da assinatura, não estava ciente de que vinha incluído um aparente "free trial" do Adobe Stock.   No dia 31 de dezembro de 2023 foram-me retirados apenas €16,25, algo que não estranhei pois era o valor suposto apen

I have a problem.I paid for Photoshop last month.I'm going to cancel it, and they want me to pay the penalty.I didn't know this information, last month.I am a student, so I have no money.Is there any way I can cancel it without penalty?Please, help me.

To whom it concerns, I had Adobe Audition and Prem Pro, but my mother had taken very ill so I couldn't access my computer and cancel before the free subscription ended. I did later pay the oustanding fees, but I really feel I shouldn't have had to pay this outrageous cancellation fees of around 200£. Considering I did not use the softwares and had a family emergency, I kindly ask you refund the cancellation fees. 

A mí me ha pasado lo mismo. He puesto un e-mail, pero no contestan. Tampoco hay teléfono de contacto en ningún sitio.

I forgot to cancel my subscription by mistake, and they charged me 926 UAH. I don't want to use the program, can I get my money back?

Hi everyone, I wonder why acobat still charged me for two months while I've already cancelled my subscription? Can I take my money back anyway? Thanks

Hello, I want to ask you a question,I wanted to try your free trial version and I don't know if I managed to end it in time, because today I received an email about a billing problem. I canceled all free plans, do I still have to pay anything? I don't know how to contact support.Please help meThank you, Max

My student ID has been approved by sheer after being declined a few weeks ago. This week I have had an email from Adobe saying that my student plan will become a regular plan on Thursday. Sheer said they cannot process another request and shouldn't need to as it's been done already. They've provided me with the approval ID number who can I contact at Adobe as their chat not doesn't understand the question?

I recently got an unknown charge on my card from Adobe (to be specific it was called abode system software 044 207 3650) for 69,24 euros. It wasn't even possible to get that charge especially the approximate time it happened. Never got a confirmation message or any notification about it, just randomly got into my bank account and saw that charge. I did some research and saw other people have had this issue before. I'm fairly certain that my card was never linked with an Adobe account since we do not use it. How to resolve this?

How I can cancel my subscription

You are aware of the 308% price increase offered to Turkey. Will the annual purchasing but monthly payment plan continue the same? Or will I be billed based on the new price update?

Hi there, I have moved from the Netherlands to Germany and would like to change my billing details, such as the new address, new credit card number and tax number in order to be able to deduct my Adobe account for tax purposes in Germany. But unfortunately the country of residence cannot be changed and the new German tax number is not accepted either. Does somebody has any idea? Cheers!!

 I received the following error message: "Sorry, your login attempt does not match the output IP of the profile assigned to this computer. Please contact your IT administrator."This issue has prevented me from accessing the software and proceeding with my work, and I am uncertain of the steps needed to resolve this discrepancy. It appears there may be a mismatch between my current IP address and the one expected by the software's security measures.Could you please provide guidance on how to address this problem? Whether it requires updating my computer's profile information, adjusting the software's settings, or some other action, I am eager to follow your expert advice to rectify this issue promptly.Thank you for your time and assistance. I look forward to your guidance on resolving this matter.  

Hallo zusammen,ich habe ein Problem mit dem Kündigen meines Creative Cloud Education Abos (bzw. wie angezeigt ein Adobe Abo für Unternehmen??). Mir wird monatlich ein Betrag von 19,34€ abgebucht, jedoch wird bei "Abos und Zahlungsoptionen" weder bei "Abos", noch "Bestellungen und Rechnungen" oder "Aktivierte Geräte" etwas angezeigt. Daher kann ich mein Abo nicht verwalten oder "change your plans" wählen, um mein Abo wie beschrieben zu kündigen. Ähnliche Communitiy Beiträge oder Internet-Vorschläge haben mir bisher leider auch nicht geholfen.Ein direkter Service Kontakt ist nicht auffindbar. Bei https://adminconsole.adobe.com/ tritt ein Fehler auf und der Adobe Help Center hilft nicht. Das ist einfach frustrierend bei so einer großen Plattform. Ich bin sehr dankbar für jede Hilfe! 🙂   

Will the annual preliminary monthly payment contract that I am currently paying increase in the coming day or will I continue to pay at the same price?

Recently i had a new mail about my location and new payment fee, so basicly i am from Turkey but i am living in Northern Cyprus which it connected to Turkey(sort of) i bought my educational payment plan from here i went to Turkey once for holiday but when i came back suddenly i started to pay 16,59 euro instead of 120 tl which it's equal to more than 500 tl. Is it possible to fix this problem or is it gonna always stay same i wonder.

Attachmend bxhhxvxhdbdb

I recently subscribed to Adobe Creative Cloud Plan, taking advantage of the student discount for the first year. However, due to a temporary need, I am considering canceling my subscription and resubscribe in few months. Before proceeding, I would like to understand the implications of canceling and possibly resubscribing in the future. Specifically, I have the following questions: If I cancel my current subscription now, will I lose the student discount when I resubscribe at a later date?What are the terms and conditions regarding the student discount? Is it applicable for a specific duration, or can it be renewed if I resubscribe later? I look forward to your prompt response.Thank you for your time and attention to this matter.

I cancelled my monthly subscription on 1/3/2024. And Adobe collect money via auto-pay method on 3/3/2024. I didn't the subscription. Plz help me to get refund.  Thank you 

Adobe uses rhetoric to mess with people who want to cancel their plans.  I had to cancel a service I never uses then I had to pay extra because it was annual.  Never used the service ever and pay over $150.  That should be illegal!  

Hello, I wanted to switch my Adobe Creative Cloud student package from monthly pricing to annual pricing. I talked to the customer representative, he canceled my monthly plan and asked me to purchase an annual plan. When I tried to purchase an annual plan, I encountered a purchasing problem. 6 different credit cards, 3 different devices, 4 different price quotes, 3 different customer representatives, none of them worked. I've been dealing with this for a day, but I still can't make a purchase for the student plan. I wanted to switch to the monthly plan again, but it was not purchased either. There is no problem with my credit cards either. I even tried to open another adobe account but it didn't work. I need to switch to the annual plan as soon as possible and continue using the applications. what should I do? Is there a problem with the Adobe purchasing system? The error I get is: The operation may fail for various reasons. Double-check your payment information and make sure you enter