Account, Payment, & Plan

When you try to cancel you get charged £30 , how can a company rob so many folk where they just want to terminate. 

Hello, Adobe installed an app without my permission last year and I am very upset. Its called Adobe Stock, I NEVER wanted this app, I only installed Photoshop and After effects. I dont know if this is something to do with the change of a plan that relates to one of them.  If it is they never warned me about it. I want to write an offical complaint, but can only seem to chat online. Last time I tried to chat to someone, they didnt understand that I didnt want this app and couldn't afford it, so kept offering me new plans that would then mean charging me for cancelling the current plans and then charging me for the new one!? It is now costing me fortune and I am getting charged too much for this Adobe Stock. I never use it and want to cancel it, but that will also cost me alot! I want the app off my account without charge and want my money back!!!!  Any advice would be great 😞

I have Lightroom 6 installed on my laptop and my desktop. My desktop broke down. New desktop, Windows 10. I try to install LIghtroom but it says I have reached the number of installation available.I did try to deactivate my licence on my account / Activated Devices, but it says You have no activated devices.Contact the chat service, and the support (Mohammad) asked for my order and serial numbers. I provide them. He ended the chat.No solutionWhat is next?Thank you

Last Sept I had to get a tech on the phone with me to help me with something & before he hung up he said I can help you improve your plan , I see you're paying for Prem Pro separately so for the next 3 mths you won't owe anything & you will have ALL of the programs, he made it sound so good & a great deal,  roll around to Jan 2024 & I just happen to have to log into my Adobe account & saw they had hit my CC for 2 accounts, one for  19.99 & one for 29.99, that's 50.0 a month,  ARE YOU KIDDING ME !!!  Now I cannot find a phone # to talk to anyone ,  I need the one that is 29 , because it has Prem Pro in it, the other plan is the one I've had for many yrs but I don't need  2 PS,  2 LR,  2 BR etc.....................Does anyone have a suggestion  for me to fix this before they hit me again 2/21 for another 50.00 !!!  I seriously only use BR, LR, PS & PP.  LR is rarely since I pretty much use PS for all of my

Hallo zusammen, von meinem Konto wurde der monatliche Betrag abgebucht und nicht zurückerstattet, obwohl die Kündigung fristgerecht erfolgte. Die Kündigung lief, mit Ausnahme der unrechtmäßigen Abbuchung, ansonsten einwandfrei. Denn: 1. Der virtuelle Assistenz behauptet, es gäbe keine aktiven Abos, weshalb ich den Kundensupport nicht erreichen kann.2. Es gab am Tag der Kündigung eine Bestätigung per E-Mail "(...) Ihr Dienst endet am 22-Januar-2024 (PT). (...)".3. Ich habe keinen Zugriff auf die Produkte, für die die Zahlung erfolgte. Ich bitte euch um Hilfe.

Hi, everyone. I have some questions about cancel plans  I apply for monthly payment, annual plan. If you want to cancel this month (subscribe last month), can you cancel it? On the date of applying, but when I press to cancel, it charges the difference that must be paid, so I'm confused. Anyone knows, please help. Talk to the bot until I can't answer at all.

"There's a billing issue with your paymentWe are unable to approve your transaction at this time. There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please call Adobe Sales at +44 203 0277 764 to place your order." Can someone help with this?

My name is Karina, I'm from Ukraine. I heard that Adobe is providing a 90-day free period for the Adobe apps (I'm interested in the Adobe Premiere Pro app) for Ukrainians, that’s why I’m writing to you here. Did anyone hear about this? How can I reach Adobe Customer Support to discuss this opportunity? I'll be looking forward to your answer! Take care,Karina

I cancelled my mum's adobe subscription months ago and she still continues to get charged via pay pal. Ive been trying  to get in touch with anybody from adobe. But no number has been given to me because "i dont have a plan"... someone please help. 

I canceled my membership on the deadline. I received a cancellation confirmation email. After that, I was charged the membership fee. Please refund the payment.       

Hello adobe I want to ask i will leave the country iam currently in and my bank account I used to purchase my plan with it will be expired so how I can pay monthly for my plan 

Hello, Im unable to change my payment options. After opening the window of "Edit Billing and Payment" I cant click on any option and not even close the window, like the bottons arent working. I have to refresh the windows to get back to main account window. Ive tried in different computers, browsers and internet connections.  Any idead? Thanks.

Hola nesesito el reembolso y cancelación de una suscripción que no realice 

An account was created by me to use the CC subscription. I specified my details, used the trial period, wanted to change the subscription, but the system says that my account does not exist. Now I'm constantly being charged money, but I can't use it because I can't access my account! Solve the problem. Technical support does not exist in Adobe, only a robot with answers in the form of FAQ.

Dobrý den,  aktivovala jsem bezplatnou verzi Adobe Stock 10 datových jednotek a poté jsem zapomněla zrušit. Tato služba mi přešla na placenou verzi, kdy mi přišlo první vyúčtování. Tuto službu jsem nevyužila, využivat nebudu a potřebovala bych zrušit.  Pokud rozkliknu spravovat plán - napíše mi to:,,Před provedením změn v plánu je nutné vyřešit problémy s platebními údaji.Pokud nic neuděláte, váš plán bude pozastaven."  Nevíte prosím někdo, když nezadám svoji aktuální kartu a platba neproběhne a nechám tohle být, nebude z toho nějaký průšvih? Nemohu se s nikým kontaktovat. Nevíte popřípadě na koho se obrátit, zda mají nějakou zákaznickou linku? Nic jsem nenašla a na emaily mi odpověď nepřišla. Předem moc děkuji. KK

Hi Forum, I am looking to change subscription from Creative Cloud - All Apps to a cheaper single app. I am looking to do this before my full year is up, with this be classed as cancellation and there for I have to pay the cancellation fee? OR will this be treated as a change of plan, I was going through their change plan guidelines and there is no mention of having to pay any cancellation fees for terminating the previous subscription when changing a plan. So does anyone know if I would be charged for changing a plan (to a cheaper plan) before the annual term is contract is forfilled? Thanks : ) 

i'm a newcomwer - apologies.if i subscribe for a year to e.g. the Lightroom <> Photography package at £9. 98 pcm , can i still use the software i've installed if i decide not to renew the subscription ? thanks in advance  

I've been a member of adobe products for over 10 years. My latest subscription change was Oct 2022. I've cancelled my subscription because it f costs and I just was not using the product enough.   Now ADOBE want to charge me £39.99 for cancellation!!!!!! What !!!!!!!! Money grabbing. If I don't get my refund, I will be doing an indemnity claim with my bank account for everything I've paid.  Sort it, refund me! You've lost a customer for life and I'll be happy to spread the news to other users if need be.    [Edited by moderator]

This is a question about the Adobe subscriptions and the discounts provided. As it states, the discount is "available to all educators, staff, and students who are currently employed by – or enrolled in – a university." After graduating university, I was employed as a Graphic Designer for the marketing department of the same university. Now if I select the Educators/staff option it takes me to an option that only mentions subscribing as an educator and providing "proof of courses taught." I'm confused about this because I would think that as the website mentions staff, I would think being employed by the University qualifies as so (not exclusively being an educator.) So would the discount only be provided to educators and not as a staff member? If it does allow the discount for other staff members, how do I go about it?

My letter to Adobe after hitting reply in their last email to me..."Can't log out. I rebooted still won’t log out. I used the wrong email to login after it logged me out after a few months of use Now I can’t log out Blue circle is greyed “Help” does not give me the sign out option i am permanently logged in with this wrong email now and can’t log out Every time i open a program it only gives me “Quit” “Buy now” or“Free Trial” buttons to pay money for something I already pay for, no logout option!! I have paid my money already & want to logout under that email & login under the email I purchased with which is this one i am emailing you from I just want to do the simple act of logging out, I am not going to delete all my other passwords in my cache for this You need a better service, i feel you’re a very dishonest company Please will you give the very simple instructions of how to log out of your overpriced app in 2

I'm uncertain how to get a message through to Adobe IT department, so I am trying here. Below you can see message@adobe.com using email services from Amazon - example a27-171.smtp-out.us-west-2.amazonses.comThe Adobe DMARC policy says to reject emails where the domains do not match the sending address domain.Using this Amazon domain seems to viloate Adobe's own policy, and results in the email being rejected with a 550 error.  [2023.10.03] 17:38:54 [54.240.27.171][63090815] Performing PTR host name lookup for 54.240.27.171[2023.10.03] 17:38:54 [54.240.27.171][63090815] PTR host name for 54.240.27.171 resolved as a27-171.smtp-out.us-west-2.amazonses.com[2023.10.03] 17:38:54 [54.240.27.171][63090815] rsp: 354 Start mail input; end with <CRLF>.<CRLF>[2023.10.03] 17:38:55 [54.240.27.171][63090815] rsp: 550 Message rejected due to senders DMARC policy[2023.10.03] 17:38:55 [54.240.27.171][63090815] A trace of the DMARC processing follows.[2023.10.03] 17:3

Bonjour,je veux annuler ma commande et impossible de vous contacter !!!Numéro de commande : ADB031219018BE

I can't cancel my (annual yearly) plan. I followed everything I have to do but I still can't. There is no cancel subscription button and can't contact the adobe. Please help me cancel my subscription. Thanks in advance.

Hi,   I cancelled my adobe subscription prior to expiration of the free trial because i did not understand how to use the features. Then i saw that i was debited on the day the free trial ended. When i logged in back, i observed that a plan had been chosen for me which i am not using.   Kindly assist resolve this.   account: [Personal information removed by moderator.]

What on earth is the problem with the Adobe's Billing System, I've been trying to edit my billing details for the past 3 months. Please tell me what the fukc this is:    [Mod: Moved to the Account, Payment and Plan forum]     None of this can be edited, whenever I click "edit" nothing happens, this is so embarrassing I do not expect this from a multi-billion dollar company, I've been wanting to edit to billing address but they've just been stealing money from the wrong account. Fix this shi.