Account, Payment, & Plan

hey !there are some people abusing adobe's free trial as it still works even after the 7 days finishes it still works ! i got some friends abusing that and making a new account for themselves every month while i pay for my subscription at work with full price so i dont see that fair so i guess you should watch out and fix that bug and make the trial really just lasts a week or cancel it anyway !thanks and i hope i helped 

I signed up for a trial - and am now paying on a monthly rolling basis. When i log into my accout it says I have no plans. How do I cancel this monthly payment to adobe, when adobe does not recognise me as having a plan?! Please help! C

Hi Everyone! First time I've asked for help, hope I'm posting in the correct discussion! ...Thanks to my ASUS Motherboard promotion, I've started my trial with a free code for 3 months of full Adobe CC all app.All without setting a payment method, cause of course why do you need a payment method if you have 3 months free? Now 1 and a half months after the end of the trial, I want to change my plan to a smaller one (Only Photoshop for example) because now I need to start using it, I don't want to be charged for Adobe CC All App type of subscription, just to be refunded in a second moment with the APPLICABLE refund for it, when I chose the new plan. Here is the page where I've read that: https://helpx.adobe.com/manage-account/using/change-plan.htmlCan anyone help me understand if, at last, when I add the payment method, I'll get all the money in excess back*? And how much time it will take? There is a different way?*or there's some sort of fine/penalty becau

I was cancelling my adobe stock subscription when there was an offer about an extra month for free. I clicked accept, and the text appeared that if your current plan ends within 48h, you might be charged and the free month will follow. My plan ends tomorrow and I do not want to be charged for the next month. How to I revoke the accepted free trial?  

Plz help   [Moderator moved the thread to the correct forum]

I downgraded my account yesterday (can't afford the $59.99 plan any longer) to the Photoshop Photograpy plan. Today I had to download and print out some PDFs. Acrobat Pro opened and now I'm being presented with a window indicating there's a seven-day trial I must cancel in a few days to avoid being charged for it. I didn't sign up for an acrobat trial - I saw there's a version of acrobat included with my new plan.  So, I'm wondering if there was something else I was supposed to do after downgrading in order not to have the other programs, such as Illustrator, InDesign, etc.? I see they're still shown on my computer. Am I supposed to uninstall them? I assumed since no instructions were given after downloading that they would be removed by Adobe. And hopefully without making my old CS6 programs unusable. Thanks. 

I keep getting this prompt that tells me to change my password, but when I click on the Continue button absolutey nothing happens.Any solutions?

How can we, as a community, address the ever increasing price of these products, that with every update get more and more watered down?They control the software, they control the price. What do we have to do? All collectivly move to adifferent platfrm or something? Or is it just like, only artists who have  limitless income are allowed to create content? Asking, for a friend. Oh, and lets just say, why the hell is the MMB STILL not the grab tool in photoshop?! For 75$ extra dollars a year Adobe should have coded this into the application by now.

I have an adobe plan that I have been using for 1 year. I have my all projects inside. There was a problem with my card while making the payment today and I could not renew my plan. So I purchased 1 more plan to check whether the problem was with my card or the system. I currently have two separate plans and I can't use either of them. Because I need to re-download the applications to use the plan I just purchased, but I already have all apps on my computer. I don't know what to do. If I redownload all apps according to the plan I just purchased, will my previous files and apps saved on my computer be deleted? By the way, I use the same username and e-mail address for both plans, so I have no idea how to fix it without losing my projects. I would appreciate your help. Thank you.

This evening, I bought a subscription to Adobe Creative Cloud through a the website we use for education-professionals. I had one last year.  I always use different emailadresses if I get a new licence so I cannot get confused. I do this by adding +1 or +2 etc. behind my original email (example+1@gmail.com). So last year I had a +1, and now I ordered with a +2-account. Here's the problem: i cannot create a +2 account, because it says it belongs to another account. BUT, if I try to sign in with that same +2-account, it says no such account exists. If I login with my +1-account and try to change the email to a +2-account, it says it cant, because that adress allready exists. I cannot call, because my +1 account isn't paid, and I cannot make or login to a +2 account.Help me please.

I had a monthly subscription that I canceled immediately after paying on the 14th of  May 2024. I still haven't received my refund. Please assist 

Hello, I needed to take out a free trial to sign a one off urgent document while I was away from home, but forgot to cancel it. I am still within 14 days of taking out the initial contract, please could I have a refund? Thanks! 

Hello, I left an Adobe annual subscription activated, I want to cancel it and request a refund

  Dear Adobe Stock Support Team,I am writing to formally request the deactivation of my Adobe Stock subscription. Unfortunately, due to recent changes in my personal and professional circumstances, I find it necessary to reconsider my current financial commitments. While I have greatly appreciated the services provided by Adobe Stock and have benefited from the extensive library of high-quality assets, I must prioritize other expenses at this time. I sincerely apologize for any inconvenience this may cause and thank you for your understanding. I hope to resume my subscription in the future when my situation stabilizes.

It's been 13 days and i can't manage my plans. I can't cancel my subcription . It says "you will be able to manage your plan shortly" ı also cannot manage my payment methods.  Please cancel my subscription before trial ends. I dont want to pay for this plan

does abode accept vanilla pre paid visa cards just wondering for adobe photoshop elements 2024

I subscribed yesterday to Creative Cloud for all apps, it said the request was received and would be processed.I should have received feedback in 24 hours, it's been 24 hours and not only did I not receive anything but the process doesn't even show up in my account. I'm getting anxious because I approved the use of the card and just need to know that the money won't be taken from my account without me getting access to what I paid for.

Bonjour, Ma carte ayant expirée, Adobe m'a prévenu par email qu'il fallait que je change la carte bleue. Quand j'essaye en cliquant sur modifier les méthodes de paiement, je vois bien les icones pour inscrire le code de la carte bleue, date d'expiration etc... mais impossible de valider ces modifications il n'y a pas le bouton "enregistrer" J'ai essayé sur différents supports : mon téléphone ma tablette mon ordinateur (sur plusieurs navigateurs web) mais impossible, toujours le même problème...  Merci d'avance pour la réponse, Theo.

Good afternoon, I am trying to cancel the Pro Subscription of a deceased person, without paying the fine for cancelling.  Please advise how I need to do this?

I have an old copy of CS5.5 from when I was in college that I'm looking to set up on my main PC. Unfortunately, the serial number I have is registered to two computers that I no longer have access to.I can log out of my subscription based software, but I have no way to deregister the serial number of 5.5 from older computers.Any ideas?

Hola Adobe, Estoy escribiendo para expresar mi preocupación respecto a una transacción reciente con su servicio. Inicié una prueba gratuita de su producto, el plan de Premiere Pro, que según su aplicación indicaba que si se cancelaba antes de los 15 días no se realizaría ningún cargo. Sin embargo, he notado un cobro de 26,43€ en mi tarjeta de crédito, que fue facturado el 17 de mayo de 2024 (Número de factura: 2766615293, Número de orden: 234089318). A pesar de cancelar dentro del período de prueba especificado, no he recibido el reembolso prometido. A continuación, adjunto los detalles de la factura:Producto: Plan de Premiere ProCantidad: 1Precio Total: (26.43€)Les agradecería que revisaran este asunto y procesaran el reembolso correspondiente a la brevedad posible. Adjunto a este mensaje la factura original para su referencia. Quedo a la espera de su pronta respuesta. Atentamente, Nara Tytgat Arronategui

Dear Adobe Support Team, I hope this message finds you well. I am writing to bring to your attention an issue I have noticed with my billing for the Adobe Creative Cloud All Apps 100 GB plan. Upon reviewing my billing history, I discovered that I have been charged twice per month for the same service for several months. Here are the details of the invoices: Invoices under AE01504600039ETR: 12 May 2024: ₺478,80 12 Apr 2024: ₺478,80 12 Mar 2024: ₺127,20 12 Feb 2024: ₺127,20 12 Jan 2024: ₺127,20 12 Dec 2023: ₺127,20 21 Nov 2023: ₺87,54 12 Jun 2023: ₺125,08 12 May 2023: ₺125,08 12 Apr 2023: Amount not listed Invoices under AE01991400096ETR: 31 May 2024: ₺127,20 30 Apr 2024: ₺127,20 31 Mar 2024: ₺127,20 01 Mar 2024: ₺123,10 31 Dec 2023: ₺127,20 30 Nov 2023: ₺127,20 30 Sep 2023: ₺127,20 As you can see, there are duplicate charges within the same billing periods. Could you please investigate this matter and provide a resolution? I would appreciate a refund for any duplicate charges and an adj

Quiero cancelar mi plan de prueba gratuita SIN QUE ME COBREN EL MES QUE NO USÉ y no se me permite. Solicito cancelar sin descontarme el dinero de inmediato. Gracias. 

Utilicé la prueba de 7 días de Adobe y cancelé la suscripción. Pero el sistema realizó el cobro del plan mensual el 1ero de mayo; una mensualidad que no utilicé. Además de que me siguen enviando correos de que intentarán cobrarme por otros medios. Yo no quiero el servicio y necesito que me ayuden con el respectivo reembolso. Agradezco la ayuda

Hello, I went into my account to change the payment method for my annual plan for the Creative cloud services. I get this message. "You are billed for this plan through your vendors platform. To view your invoices and billing history, or to edit billing and payment, please go to your vendors platform." But I am unable to access the platform? All the payments I made are through directly adobe so I do not understand why I can't access to change the payment method.