Account, Payment, & Plan

Hi there I recently finished high school, and have been using a school/work account with my institution. I recently got my new university email, so I have been trying to change my school email to my university email so I will still be eligible for the student plan. However, it simply doesn't let me - the buttons to change my details don't appear, and there is no section where I can verify/rewew my education status. I have tried signing out of my school account, and signing in with my new university email, but it doesn't create a new student account but rather signs me back into to my current school account. I have also tried to create a new personal account using my uni email, but under the accounts tab there is no section to verify my education status, either. I'm finding this issue very frustrating to navigate, so any help would be greatly appreciated. My account type is listed as Adobe for Enterprise.

Buen día. Necesito conectar con adobe. Yo me suscribi al periodo de prueba en noviembre y lo cancele un día antes del plazo. Aún así me están cobrando casi cop 100.000 cada mes desde noviembre y no se cómo conunicwrme. Por la página para mí es difícil y muy confuso. Ayuda por favor. O acaso debo cancelar mi tarjeta de crédito para que paren los cobros?  Quedó atenta gracias 

Hallo! Ich habe letztens mein Einzelanwender Foto-Abo zu dem Studenten Creative Cloud Abo geändert. Ich sollte dort Namen und Bildungseinrichtung sowie Abschlusssemester angeben, aber wurde nicht nach einem Nachweis-Dokument gefragt. Das Abo wurde jedoch richtig ausgeführt und aktualisiert. Jetzt stellt sich mir die Frage, ob ich vielleicht doch noch etwas aktualisieren oder nachreichen muss und wo ich dies tun würde.  Vielen Dank im Voraus

for context I downloaded adobe creative cloud with a personal email, and then i went in and bought the 37$ student plan that is supposed to let you access apps like photoshop and premier pro. When i go into the creative cloud app, i can see my login but it still asks me to pay more and buy apps that should be free on my plan. when i go to the website and go to plans>invoivces and order then it says that I have an order of 37$. My bank account shows that I was charged 37$ too. This was all wierd but then I went into the admin consle and apparently im an admin?? and a user? maybe it thought I was the school?? in the admin consle it shows that I have bought the plan but it still dosen't let me download anything, it just tries to get me to pay more. When I go to products in the admin consle it shows that I have the creative cloud all apps package, but then under quanity it says i have 0 out of 1 lisence. It shows the name of my uni at the top of the admin consle, so I kno

Hi,   We've observed users expressing concerns about recieving verification codes from different numbers while sigining in or resetting their Adobe passwords. The received codes are valid. We utilize a service for sending SMS, and this service, in turn, relies on its own providers. The delivery of SMS messages varies by country, with some using a dedicated short number, while others may appear as regular phone numbers registered in that specific country.   I trust this addresses your inquiry.   Thanks Kanika

I was canceled to my plan but I couldn't able get back my money 

Hi. I bought sub for ~100$ last year today my sub was renewed and it was sth like ~150$. So i cancel this sub cuz it too much for me right now and i wanna know if the sub was renewed 16.01.2024 and i cancel that in this same day do i get my refound? I dont need anymore Adobe apps so its totally usless for me. 

My subscription show is not not active and I am not able to use feautures.

How do I cancel this account? It belongs to my deceased Mother.

I didn't realize how bad a company like Adobe would be in terms of customer service. Nirnaya was the agents' name and she ended our conversation asking me to contact them again in 2 hours?? She was talking about tool issues? Which is nothing near what I was asking for help with. The AI was more helpful than Nirnaya. If she took a second to actually understand what I was asking maybe she would understand the problem I am having. Who hires these absolute jesters to provide customer service. And the fact they can end the conversation so you can no longer find a solution to the issue you're having is crazy. 

Hi,I talked with the support team on chat, I asked to change my plan from monthly payment to yearly payment, now it's yearly payment.I want to remove my other plans that I took befure buying the yealry plan,Can anyone help me please solve this problem, in chat they seems they don;t understand what I asked for

I'm trying to update my account to the premium, but it's inform me that my account is expired. Anyone can help me?

Hi,Registered on 26 December 2023 and i have got more 11 days. Why expired then?

My account says free member buy I have a subscription need it fixed ASAP.

An employee quit a year and a half ago. I now find out her Adobe XD plan is still active and we get billed every month. Her mail-account is not active anymore and can't login in her account. How do I stop her plan?

どうすれば解約できますか

I can understand Catalan is missing, even I don't support the lack of sensitivity on this topic. But... living in Schweiz or Österreich, why do I have to select German - Germany?Whoever is in charge of that: can you please enhance the languages selection menu?

Hi all. We bought a plan 3 months ago Photography Plan (20 GB). Which cost 15 CAD per month and they didn’t buy anything else. Over the course of 3 months, we discovered that we were paying Adobe 125 CAD. We looked at our plan and discovered that they had added two more plans to us without our permission, which we did not purchase and which we do not use. Adobe Stock - 10 sources per month - CAD$ 38. 99 /month and Creative Cloud - All Apps (100 GB) - CAD$ 71. 99/month. Moreover, this scam has a continuation, to cancel the Adobe Stock plan - 10 resources per month, we need to pay CAD 175.46, for the Creative Cloud plan - All Apps (100 GB) - we need to pay a difference of CAD 323.96. Who can advise what to do about such fraud on the part of Adobe?

I have been subscribing to Adobe software since October 2020. Since I was no longer a student from October 2023, the price increased to £24 per month, which I couldn't afford. Therefore, I decided to cancel my subscription today. After I clicked the cancel subscription button, Adobe offered me a discount of £13 per month. I found this acceptable, so I chose to continue my subscription. However, I noticed that the monthly price did not change. Consequently, I contacted online customer service. Three different representatives were involved in my conversation, but each of them left immediately upon hearing my request for a refund. Not a single one spoke to me. I have screenshots of the conversation here. It's utterly ridiculous. Such a reputable company treats their customers this way. 

Hello, does anyone know how I can cancel the free trial of Creative Cloud? Ives tried 8 times so far and it won't cancel.. They hit my card for cost. Somebody help me please.

Hi,I took one month adobe subscription, amount got deducted but still the subscription is not activated please check on this issue soon. I need to do urgent work 

Today I added a license code to extend my subscription (Photograhy plan) The code was accepted, however the date of my susbscription period did not extend.I refreshed, logged out/in.  No update.  I tried to enter the code again, it now says allready redeemed. I contacted support by chat, and they state that every adobe customer is having the same issue as adobe's billing system is down for 48 hrs due to maintainance. However Adobe's status page states "All Adobe services are available." Is the adobe agent being honest or are are adobe's billing systems actually down for 48 hrs ? - I can see no other threads - which I would expect if all billing was down.

My trial subscription was extended automatically. Now i have to pay for a whole year's subscription when i cancel and have never used indesign. How do i get my money back?

Hello I have received a pending payment on my bank account, please can you help me cancel this because I need it cancelled urgently. I shall tell you why, so basically I tried to make an account on my windows 11 pc through the Adobe cloud app and I did even setup the plan I was only going to use the free trail. Once I did I tried to login but I couldn't because I didn't verify my account and I wasn't receiving an email, I decided to use the Google sign in feature to create another account through the same email and it worked but once I did i logged it and turns out it made a different account with the same email address.  I have got a pending payment on my bank account it was recieved today and I would like it cancelled asap.

My account was illegally hacked by someone I know (I'm a domestic violence survivor).I need to access the adobe logs that show my account activity history as evidence.the Contact Us function gives me a virtual assistant who doesn't understand.Please help me.