Account, Payment, & Plan

Signed up for a a trial, canceled, still got charged.They want $150 cancelation charge online.Been calling over and over to cancel.Instead, they are trying to peddle discounts. "3 months for free then you pay again".When I say "no, I want to cancel", I get put back on hold.It's been days. I'm sitting on hold for hours and, finally:They agreed to cancel the service I never signed up for. $100 down the drain. What is happening with Adobe?

Hello, I get this message from time to time, the reason is that my bank card has expired. I didn't notice when I signed up that it was going to end soon, but I already signed up for an annual plan a couple of months ago.And now in the message it tells me that if I don't update the card the service will be cut off! How is that ! I paid an advance amount to get the service and what if the card is updated from the bank and I don't want to update it on the websiteNote: I tried to update my card information, but I always get problems, so I decided to continue and take advantage of the remaining months that are more than 9 months, and I will not care about adding a new card or solving this problem until the end of the subscription. Or I may change my mind and not renew my subscription again 🙂The question here is, will the service really stop? It is also mentioned in the email sent to me

As shown in the video, the adobe log in page is in an infinite refresh loop where it wont let me log in with my account wherever I try to. Ive cleared all browing data/cookies, tried a different browser, but nothings worked so far.

Even though I paid my bill, this problem continues. I want to cancel my invoice.

I canceled last moth but am still getting charged.. how do i stop this and get my money back?

Hi,Right now my trail almost end and i want to buy adobe but in my crountry it don't it.what should i do?

HELLO SIR , WHEN I AM PURCHASING THE CREATIVE CLOUD. MY CARD DETAILS ARE PERFECT.MY CARD IS ALSO VISA APPROVED BUT IT SHOWS THAT YOUR PAYMENT IS NOT COMPLETE. CONTACT TO BANK . SO WHAT SHOULD I WILL DO NOW ? I HAVE TRIED IT 10-15 TIMES.   [Moderator moved the thread to the correct forum]

Hola, por falta de uso quiero cancelar mi suscripción al producto "Plan Premier Pro" y durante el proceso me indican que he de abonar un importe de 133,05€ por "cancelación anticipada"... No voy a abonar nada porque en ningún momento de la suscripción vi semejante condición ya que de haberla visto no la hubiese suscrito al ser una necesidad temporal de uso. No voy a procesar esa cancelación con ese aviso porque estaría confirmando el mismo por lo que les pido que la cancelación sea efectiva desde el momento de ésta nota, que por cierto, no he tenido forma de encontrar un chat, email, o cualquier otra forma de comunicarlo en su página. De cualquier forma si pretenden reclamar algún importe por cancelación les comunico que pondré el asunto en los pertinentes organismos de consumo y por supuesto no cuenten conmigo ni con mi entorno para ninguna otra aplicación de su firma. Me ha molestado sobremanera ver semejante abuso y me gustaría saber en qué punto de la suscripción se menci

[external website] are offering subscription for 125 dollars a year , is this legit ?

My company has been using adobe for over 5 years now and every year we need to renew I have to go through the same tedious process!!! first of all the account manager never and I mean never replies to my emails, and when I call nobody and I mean nobody can tell me or help me get my invoice. I am told that I need to approve the quote, I approve it and I still don't get a link to pay! For the amount of money this service costs you would think they would have quality customer service. I am seriously disappointed with the lack of customer service ADOBE offers its clients. 

Hey, I noticed today, that I paid the full price on the adobe creative cloud subscription since last October. I've been a student throughout the whole time and would like to know if it is possible to refund parts of the payments done for the full price in that period.I think it's quite heavy to change the price after only one e-mail (which I unfortunately missed), especially when my initial verification said I'm a student till July 2024.Thanks for your time.

Hi everyone. I'll keep this short.My computer died and I had to get some new parts, and wipe my main hard drive. I am trying to reinstall my Adobe photoshop but no matter where I go it is asking me to make a payment, whereas I have been paying a montly fee since February.Any suggestions on what I Can do as I cannot locate my original photoshope exe file etc.   Cheers.

Hey, i need please a help with a cencellation plan and get a refund Because every time I try something, it reports problems with the payment card and I can't change the payer, which I need to do, and the agent in the chat is not helpful, so I'm completely lost and don't know what to do. Money left my account on 17.5.24 for a subscription that I probably didn't buy, I was just trying the free version and then I canceled it, so I absolutely don't understand how something could be charged. I had my account in the negative for two days because of this.

I have no active plans on my account and constantly get chraged monthly for a service I dont use. I need and want this cancelled asap!

분명 구독을 취소한것같은데 돈이 빠져나갔네요 환불받고싶습니다. 무료체험 이용한뒤에 사용하지 않았습니다. I think I canceled my subscription, but the money went out. I want a refund 

Dear Adobe, Could you provide us the information of our chat/support iquiry to your chat system by the Creative Cloud console?I'd like to refer previous chat in 2020, 2021, 2022. However, I cannot find the information in my inbox of Gmail. It's already gone from the inbox. Best regards,

How do i cancel my Photoshop subscription? I can't see an easy way.

Gostaria de saber como poderia solicitar o reembolso da minha assinatura. Não utilizo mais o programa e esqueci de cancelar a avaliação gratuita, apenas hoje que vi que foi cobrado no meu cartão, eu percebi que não havia cancelado e gostaria de saber como posso pedir o reembolso

This question is about how different creative cloud users can interact on a project.I work exclusively for a small publisher, but this publisher also works with indipendent contract layout artists. We are looking at using Creative Cloud to solve issues with copying design files between people, which sometimes leads to the wrong versions being used.The hope is that by using creative cloud, we can have a single file that is cloud accessible that editors, designers, and producers can work on in collaboration.  The challenge are those outside freelancers. They generally have their own software licenses and may only work on a project for a week or a month, so it doesn't make sence for us to have permanent seats for them in our license. So if a freelancer has their own personal cloud plan, can they use their licensed version of Indesign etc... to access the projects we maintain in our company Creative Cloud account?  Or do we have to pay for a seat for them, then cancel it, or

Hello Please help me with this , AdobeSaggart Du ATP deducted 997 pesos in my bank account dated April 12, 2024 as I already cancelled all my subcription,, How I can I file refund on this? You responce is highly appreciated. Please help me. Thank you 

Hello, I didn't know where to write my problem. I bought a 7-day trial Adobe membership, but I was think I wont be billed after the trial period ends but the invoice has been issued. I havent used the application even once and won't use it. This payment is too much for me... I would happily pay for it if I used it, but it is of no use to me. What can I do?

Desde hace unos dias se abria el cuadro de dialogo al abrir Photoshop, como para contratar un plan de servicios, cuando tengo el mismo en pago automatico desde hace años, por toda la suite completa.Ahora en la cuenta se ve el mensaje "Error de pago", y las apliaciones no abren ya que figuran como "Trial ended" y "Subscription ended" solicitando renovar.En el Adobe Store, se ve el historial de pagos correcto, asi como en la tarjeta de credito.Esto me impide realizar cualquier trabajo con la aplicacion.Necesito revisen la cuenta para reactivar mi plan y las aplicaciones.Ya intente salir de la cuenta y volver a ingresar sin exito.Gracias 

Went to cancel plan on the annual date, went and agreed to 2 months of InDesign for 'free'.Immediately decided they probably were trying to hook me up for the next entire year with that, and now cannot cancel without a 110 pound cancellation fee! I haven't used Indesign since agreeing, and currently am still paid for in the last month, but am unable to cancel something I have not used yet?! Pls help, am afraid to cancel and get a refund because I cannot afford the chunky cancellation fee if it doesn't work

Hello. I hope you are well. Many weeks ago, I decided to check out Adobe stocks because I needed a reliable place to get clip arts. Since it has a free trial, I decided to sign up for it. On doing that, I discovered that the clip arts can only be edited in Adobe illustrator, an app I do not have access to. So, I decided to end my trial since I cannot use what I get from Adobe Stocks. It has been at least 3 weeks since then and almost everyday, I get notifications that Adobe is attempting to charge my card. The option to delete the card is not there and I cannot access the 'manage plan' page because an error message pops up saying that I need to update my payment method, and implies that I pay $32 before I can manage my plans. I also cannot delete my account to end the constant billing attempts because "I need to cancel my plan first". I have not used any of the stock credits since the time I excitedly signed up for the trial. Now it seems like am stuc

I purchased an annual student plan last year, but my student plan has since been cancelled and changed to the regular subscription and payment. My current university provides Adobe Suite for free, and would prefer to cancel my subscription so I can switch accounts altogether. I'm a bit frustrated the annual subscription renewed itself, and now I can't cancel it without incurring a massive cancellation fee. My new annual plan is less than 24hrs old, and I feel I should be able to get a full refund and cancellation for the renewed plan. If no refund, just no cancellation fee. Support has been hopeless, each time I try and get on with a real person, the conversation is immediately ended for technical difficulties.