Account, Payment, & Plan

Por que será que puedo usar bien mi suscripción premium en mi ipad e iphone, pero en mi laptop aunque abro la misma cuenta no me deja usar las funciones premium?

I have a regular subscription on January 11th, but I didn't get a regular subscription due to a lack of balance in the tard. Before payment, I want to cancel this subscription, what should I do?

I bought Adobe yesterday and the website tells me to buy Photoshop and Illustrator again.   I also reported this issue yesterday, but one of adobe staff tried to find the Adobe website account issue on my computer and removed CC, reset my Google ID, turned off Windows Firewall, and finally he said that my language I use was the problem.   Could you please assist in resolving this matter promptly?   

I have received an invoice via e-mail, purportedly from 'Adobe Systems Software Ireland Ltd', for ' PHLT,ALL,MLP,DRI12,MAU,001,N/A,1YR PRPD' Could anyone please clarify if this is spam? There is no covering letter or explanation, just the invoice as a pdf attachment, with this coding as the product description in place of English.I'm querying - Ireland? No explanation or covering letter? No clear product description? Sounds fishy and very unprofessional...... Spam?-Meg

Ist  in dem Creative Cloud Foto-Abo ab  11,89 €/Monat inkl. MwSt. eine Nutzung auf Desktop, Tablet und Handy gleichzeitig nutzbar?

 Been using apps to see the status of companies regarding their withdrawal from r*ssia. I saw a quite concerning update that pidors got free subscription because of the sanctions. Can anyone confirm? I've been looking for a reason to sail the high seas for a while now. 

Boa tarde,eu acabei de receber uma cobrança da assinatura sem a minha autorização, eu cancelei no mesmo dia que cobrou ... por favor preciso do reembolso eu estou desempregada e só peguei o período grátis para atualizar meu currículo ... por favor preciso do reembolso ....

Hello, I have been trying to pay for adobe creative cloud under educational license but it keeps showing an error message saying "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." I have tried with my debit card and my father's and everyone else's but it keeps showing the same error.

Please, Adobe, fix the constant sign in issues.  It's a sign in here, there and everywhere a sign in for every service, switching between apps and devices, etc.  Good God man!  I spend more time refreshing the sign ins than working.  Can we get a 30 or 60 day sign in?

Necesito un poco de ayuda o consejos. Soy estudiante y he estado usando Adobe, pero este mes me cobraron 64 euros, mucho más de lo normal. Aún estoy en la universidad, así que no esperaba este aumento. Decidí cancelar mi suscripción porque el precio era demasiado alto y quería un reembolso, pero ahora me dicen que tengo que pagar 346,46 euros para cancelar. Esto me parece muy extraño y no sé por qué es tanto. También he intentado hablar con alguien de Adobe para entender mejor esto, pero no he podido contactar con su soporte técnico. ¿Alguien más ha tenido este problema o sabe cómo puedo solucionarlo sin tener que pagar tanto? Gracias por cualquier ayuda que puedan darme.

   I don't have this option

2 yıldır adobe acrobat proyu yıllık ödeme şeklinde kullanıyordum. Tekrar senelil kullanım doldu ve hesabımdan ödeme almaya çalıştı. Fakat ben planı Creative Cloud Tüm Uygulamalar 100GB planına yükseltmek istedim çünkü daha çok program var ve fiyatı cazip geldi. Acrobat pronun yeni yıl için adobenin bana fatura ettiği miktarı ödemedim ama Creative Cloud Tüm Uygulamalar 100 GB planını bir yıllık için ödedim. Şimdi adobe benden acrobat pro planı için tekrar ödeme almaya çalışıyor. Müşteri temsilcileriyle hem yazılı hem telefondan konuşmama rağmen durumu anlamıyorlar. İddia ettikleri şu; güya adobe bana acrobat pro için geri ödeme yapmış (banka hesap hareketlerimde böyle bir transfer söz konusu değil) olduğu parayı tekrar benden geri istiyor. Yani planı değiştirerek otomatikmak iptal edilmiş olan acrobat pro planının yıllık ödemesini benden almaya çalışıyor. Artık ne yapmam gerek bilmiyorum. Müşteri temsilcileri bir çözüm sunamıyor. Ne yapmalıyım?

I started a free trail then cancled it but it still charged me

hi. You provide invoices but not paid receipts - how do i get a receipt?  

hace unos 2 días acabo la prueba gratis de 7 días, pero al momento de querer cancelar nunca me cargo mi perfil para cancelar la prueba gratis y me la cobraron. (la pagina se queda en blanco) (quiero ver si se puede un reembolso por que no ocupo adobe)

Adobe has put in extreme block to acess them via phone yet happy to take your money. They give you self help which doesn't answer my questions regarding a change I plan to make. The BOT promised me a phone call back but it never happened. I have used Adobe for years but now they want out of my business, Anyone have phone #'s or found same/issues?  How did you resolve?  

Hello, as mentioned, I have registerred and paid for a subscription with the wrong email address.Did not verify it, nore I have put in a mobile phone number.Now I cannot access my account anymore. I am in a infinite loop of adobe sending me a verification code to the email address which is not mine.Thank youSimon

Hallo, ich habe eine Jahreslizenz für das Foto-Abo erworben und wollte die Lizenz nun aktivieren. Ich habe den Code über die Website creative.adobe.com/redeem eingegeben und wurde auf die normale Adobe-Account-Website weitergeleitet. Hier wurde ich aufgefordert meine Zahlungsinformationen einzugeben, was ich - da ich das Abo bereits bezahlt hatte - nicht getan habe. Nun wird mir mein Abo als inaktiv angezeigt und ich habe nur die Möglichkeit meine Zahlungsinformationen einzugeben bzw. einen Code für den Prepaid-Tarif einzugeben. Ein erneutes Eingeben des Aktivierungscodes ergibt, dass der Code logischerweise bereits eingelöst wurde. Dennoch hat es die Lizenz nicht aktiviert.  Was kann ich machen? Ich hatte bereits im November 2022 eine Prepaid-Jahreslizenz aktiviert, welche Ende letzten Jahres ausgelaufen war. Das Fotoabo war also nun rund 1,5 Monate inaktiv. Das sollte doch aber keinen Einfluss auf die Wiederaktivierung haben? Vielen Dank!Lina

Hola!Tengo un problema ya que tengo 2 licencias una de adobe Reader pro  la cual es brindada por mi empresa y la de Photoshop la cual yo pago aparte, pero no puedo tenerlas activas en la misma computadora al mismo tiempo por lo que tengo que salirme de una para usar otra. Existe alguna forma para tener las dos cuentas activas en la misma computadora?Gracias

____Image 1The above image is the first page one sees after clicking "Start free trial" for Adobe Acrobat Pro. The only thing to imply you're entering into a one year contract is the word "Yearly". Of course, to be fair, "Yearly, billed monthly", does strongly imply this is an annual contract, but it's not explicit. And we live in a world where no other subscriptions to major cloud/software services anywhere else on the Internet are annual. They are *all* cancel anytime, with no additional fees. Sometimes you still have to pay for the month you're in, or you pay a prorated amount, but nothing beyond that. Moving on . . . ____Image 2This is the second page. Keep in mind, clicking the "Agree and subsribe" button will be the THIRD time I've clicked on something since entering the Adobe website. The total cost of the annual contract, and my payment information don't even appear on the screen together at the same time. You have to click the down-arrow next to "Yearly, billed monthly" t

Hola, me gustaria cambiar mi forma de pago, ya que, cancelé mi plan por unos meses porque no lo estaba usando, ahora quiero volver a comprar mi plan, pero al momento de el pago, no puedo cambiar la forma, como podria hacerlo? 

I was using the App and wanted to try a premium feature. There was an offer for a free 7-day trial. I agreed to the free trial and then cancelled within the same day. For some reason I was charged for YEAR's worth of the premium subscription without my consent. I tried to contact the App Developers and Google Play, where the trial was selected, but did not get a response or was told a request for a refund wouldn't be granted. I never agreed to the charge in the first place, and haven't since even used the App.  I complained about the charge on the reviews, and received a response from the App Developers just the other day. It said Hi, Thanks for writing in! Could you please share your email address and order number (if you have it with you) on forums.adobe.com? Our experts will help you with the cancellation and refund process. Feel free to write us back if you need anything else! Thanks for being an awesome customer. 🙂 ^RcI'm not sure about posting my email address o

Ik heb geen paypal of creditkaart. kan het ook met ideal een abonnement betalen? [email removed as per forum guidelines]

I was using the App and wanted to try a premium feature. There was an offer for a free 7-day trial. I agreed to the free trial and then cancelled within the same day. For some reason I was charged for YEAR's worth of the premium subscription without my consent. I tried to contact the App Developers and Google Play, where the trial was selected, but did not get a response or was told a request for a refund wouldn't be granted. I never agreed to the charge in the first place, and haven't since even used the App.  I complained about the charge on the reviews, and received a response from the App Developers just the other day. It said Hi, Thanks for writing in! Could you please share your email address and order number (if you have it with you) on forums.adobe.com? Our experts will help you with the cancellation and refund process. Feel free to write us back if you need anything else! Thanks for being an awesome customer. 🙂 ^RcI'm not sure about posting my email address o

I have a suggestion: Is it possible to provide more than one method of payment for Adobe programs such as PayPal or instapay .. etc., as I cannot pay using the existing methods ?