Account, Payment, & Plan

Dear all,I would like to share a great experience in losing money with an Adobe Pro subscription of 3 months free subscription. I took PDF Pro when it was a 3-month trial in June 2022 for PDF edit feature for filling a form. I forgot to cancel the subscription. Then it subscribed automatically to an annual plan and started charging ₹1,596.54 monthly. I didn't notice the charges.  I tried cancelling the plan, but it showed that I needed to pay 50% of the annual fee as an early cancellation. I discussed this with the Adobe customer care agent in chat, and then they understood the situation and received info from them, they cannot help to cancel the subscription without any charges. Rather they give the option to reduce the plan to ₹797.68/month for one year. After that, on any time when I check the subscription to cancel it will show early cancellation charges 50% and that month the subscription will end. So waited for the end of one year to cancel the subscripti

Я трбую чтобы вы удалили способ оплаты,  данные моей платежной карты заканчивающиеся на 4534 полностью  из своей системы и предоставили потверждение что данные этой карты больше нигде не будут использоваться. 

I would like to know if there is another user's CS6 serial number has been invoked because of using it in different region. And is it safe to purchase the subscription with the customer service on chatboard? I was a student in an Adobe authorized IT school to study CS6 design and creative suite for building website at 2012 in East Asia Pacific area. I got the Adobe's offical certificate from this school after studying this expensive course. As it is an authorized school partnering with Adobe, they offered a legal version of CS6 free of charge (of course the price has been added in the course fee) for every student.  We needed to submit our proof of study as a student for this school to East Asia Pacific Adobe and claim a serial number for this education CS6 version from Adobe. I have no reason to question this school will buy their copy from illegal way as they are partnering with Adobe to provide course for over 15 years now, even nowaday they are still providing courses for

How does one retrieve a lost or forgotten password and what do you do when your downloaded files requests a password.Any help would be highly appreciated.

我的 Google 帳戶密碼不見了

I first started using Adobe back in 2009 as a student user (still only a beginner). About four years ago I switched from a student account to a personal account. Not sure how long I have been paying close to $60 a month for Creative Cloud. The programs I use are Premier, Media Encoder, and Photoshop.  I would like to try Captivate but at the moment I use Techsmith products for my screen record.  Which is not cheap.Every once in a great while I'll try video enhancers, Lightroom, Aftereffects, and Audition. Which plan would work for me? Really would like to eliminate apps outside the Adobe world.Videos are made for YouTube DTNLivingLife Thanks for your time. 

I bought Adobe off Groupon . They are still selling different versions of the ad still Groupon Link  Its a scam. It starts off with you purchase it, and then they send you an email and a password for your new adobe creative cloud. I open it, and change the password and email like they tell me to... so Im using it for some days and then the trial is over, my billing didnt go through. Billing ? I thought I already paid. So I look at the billing and it has someone elses credit card info, so I write to groupon. Its an obvious scam. Groupon is a legit company and should not be selling scams. BUT my creative cloud is gone. I am a bartender working double shifts to pay for my music career, and was tired of using my roomates creative cloud cause I use AE, PS, Illustrator, I use it all making videos, photos, writing, layouts You name it. EVERY SINGLE DAY. So I was like ... you know what , Im never buying anything again unless its directly from the vendor. Lesson learned, I move on and

I signed up for Lightroom Mobile and only use Lightroom Web and Mobile. Somehow Creative Cloud and Adobe Stock got added to my account. Two things I do not use. Apparently I'm stuck even tho I didn't approve of this and have zero need. Please advise. 

Pessoal, alguém já teve o pagamento feito, porém a Adobe dizendo para atualizar a forma de pagamento? O que faço. Pois tenho o compravante que foi pago. o Cartão está ativo. E hoje sendo domingo não tem ninguém para me ajudar.

hello. i have paid Premiere pro for a month , but the program will not open and it requires payment one more time. What can I do now? 

as the title

I would like to cancel my subscription to the ADOBE SYSTEMS SOFTWARE 044-207-3650 IE service.  The last payment as well as the 11 payments each month during the last year were taken from credit card on the 26/04/2014. As I have not used this service since more than one year, I would like to request a refund of € 144 subscription fee. Thanks.

Adobe has been charging my bank acocunt for last 6-7 months with no subcriptions. I checked my adobe account, there is no active subscriptions. I spoke to bank and they asked me to contact Adobe. I have been going back and forth between Adobe and bank. I have seen many other discussions where Adobe is charging accounts without subscription. Is there a scan going on by Adobe!!! Who is going to refund me all the money that I have so far to Adobe?

Hello! I would like to make a refund of my money, as yesterday there was a payment for the Adobe Creative Cloud subscription, and today I have already canceled the subscription and did not use the applications.How can I manage to do it?  

I get an error when I try to download, view or email the invoice for my subscription plan. How do I solve the problem?

When processing payments, I need to redirect the jump page, should I modify the form submission address to the controller, or use js to control the jump, how exactly?

Hey, I have used PS and the various photo editing software for years.   My son is now getting to the age where he woud like to tinker in the App so that he can learn it and use some of the benefits for school. Why does Adobe not offer a "Family" subscription option to support kids downloading and learning the applications for school and for future use.  It would be great that while they are living at home that they should be able to get the software.

Hello I cancelled my subscription but iTunes billed me. How do I get a refund? Thanks

Hi all, I currently have an enterprise account through my university. I graduate soon, and I'll be making a personal account. How do I migrate all my assets across and will I still be able to use my Behance profile? Many Thanks,Faye

Hello, I want to cancel the transaction Adobe Stock . Adobe Stock automatically registered, because I wasn't paying attention . Thank you very much for your help

Hello ADOBE!My bank already deducted 498 php on my account and I still can't find a way to see the download/install button on my account. It should be similar to STEAM when I bought a game, I could download it immediately right?I tried talking with your virtual assistant chat but it didn't help me.This is my first time subscribing.21 hours has passed, please work on this.Thank you!

Bonjour, J'ai essayé d'installer adope première pro en passant par l'option essai gratuit formule étudiant. Sauf que comme mon ordi est trop vieux (2012), adope première pro ne peut y être installé. J'ai donc annulé l'essai le jour même. À ma grande surprise (très désagréable) j'ai été débité par Adobe de 19,50 aujourd'hui. J'aimerai svp être remboursé. cordialement, Abdelmadjid Kellou 

I called customer support this morning regarding an issue I faced when trying to cancel my free trial of Adobe Pro.  When I attempted to cancel the trial online, I was notified I would face a financial penalty for cancelation.  How can I been financially penalized for canceling a free trial?  Customer support told me that I would have to wait until the end of my free trial to cancel without penalty but that doesn't make any sense; I don't have a subscribtion.  I do not want to wait to cancel, I would like to cancel now.  How does this work?  Customer service was absolutely no help.  All they wanted to do was push instructional videos to encourage me to keep my account.

Me registre en un periodo de prueba de photoshop. He visto que nio me hace falta uy desearia cancelarlo. Pero en el enlace proporcionado por la ayuda me sale esta imagen. Le doy a reintentar y no me permite cancelarlo. El chat me remire a mismo enlace.  Cancelar la versión de prueba Photoshop en account.adobe.com/plans/A82B0ED845D90DE5749A/cancel-plan?sa_src=twp ¿Con quien podria comentarlos?

Anyone else who cannot access the offers on Adobe Perks, even though you are logged in to your Adobe account and have a Creative Could plan?https://www.adobe.com/uk/products/special-offers/adobe-perks.html