Account, Payment, & Plan

Good morning. I'm trying to access a Premier account on a laptop where my son has accessed his own account. However, I can never log into my account because Adobe redirects me to my child's account. I've already installed and uninstalled Premiere but nothing happens. I can not access my account.

Hey hey,my old subscription had expired and I now wanted to activate it with an officially purchased voucher. I entered the code, it was confirmed by a push message, but after that the new subscription wasn't displayed. No service on weekends, really bad service. Does anyone have a hint?Thanks, Basti

Hi,I activated a package with the free trial version, but unfortunately I canceled it too late, so the price of the first month was deducted. However, since the plan has been cancelled, I can't use it and my money is in it. What can I do?Thanks for any advice or help.

Salve a tutti!sapete se è possibile sospendere per un periodo il piano senza annullarlo?grazie a tutti in anticipo.

Dear [Adobe Customer Support],I hope this email finds you well. I recently discovered that my credit card has been charged for Adobe services for the past several months, despite not actively using or subscribing to any Adobe products during this period.I kindly request a refund for the charges incurred during this time, and I would appreciate it if you could promptly process the refund without any additional fees.Furthermore, I would like to cancel any existing subscriptions associated with my account without incurring any cancellation fees. Please provide confirmation once these actions have been successfully completed.I understand that resolving this matter may take some time, but I would appreciate your urgent attention to this issue.Thank you for your prompt assistance in addressing this concern. I look forward to a swift resolution.Sincerely,Jiwon Yoo 

How to check my card details assigned to my Adobe account?  

Olá! Estou com minha fatura em aberto dessde novembro. Não efetuei o pagamento poque sofri um acidente ( Quebrei a mão e o punho) e desde então estou gastando com medicamnetos e exames. E não estou trabalahndo devido a mão esta quebrada. Gostaria de saber como cancelar a cobrança até eu me recuperar e voltar aos trabalhos.   [El moderador ha movido el hilo al foro correcto]  

Adobe Creative cload got added to my plan when getting photoshop. I canceled it, but I need to refund since I know I won't use it. I got it less than an hour of this post. 

Olvide cancelar la prueba gratuita y se hizo el cobro. Para lo cual solicité el reembolso, me devolvieron el dinero incompleto a pesar de que no ha pasado ni siquiera una semana y está dentro de los 14 días que supuestamente estipulan. Quiero el reembolso completo por favor.  

I've got the $29.95 Adobe Cloud account. My friend and I (in differnet cities) want to use it both on our computers but not at the same time. We are using it for business purposes. Is this possible? 

Comprei um plano em 12 Dez 2022, por um ano.Agora, em 12 Dez 2023 foi cobrado mais um ano sem que eu tivesse subscrito.Já fiz o cancelamento da minha subscrição.No email que recebi da adobe acerca do cancelamento diz que o serviço será encerrado em 11-dezembro-2024.Eu pretendo a restituição do dinheiro agora.

I have heard of this happening to others. I set a reminder on my phone to cancel my trial and I have just found out I am still being charged. This is an absolute scam! Has anyone else been able to recover the funds they took? 

Please check my company have how many accounts?

Hello I am going through my subscriptions and I have discovered that I am paying $7.99 per month for LR on iPad as well as my subscription to the photography plan which includes LR for mobile. I am wondering if I need both or can I safely cancel the one for the iPad and use the mobile one on there?  I can't find anything on the community with regards to this - thanking you in advance. Stephanie

Can anyone tell me how to talk to a real person please?  I get nothing when I click 'contact us' and nowhere is there achat or telephone number.  I have been screwed by this company and can't stop my payments now.

Hi there,You appear to have charged me double for Dec 2023 and Jan 2024 and I would like to be refunded and the charges returned to the usual amount. There seems to be no other way to contact you directly to make this request which is very frustrating to say the least. Thank you. Matthew 

I am currently using the photography plan, now I want to switch to the Creative Cloud All Apps student plan (I have no problem with student verification) but it tells me there is a billing problem and I cannot change my account even though I made my last payment. When I want to change the plan, it directs me to the team plan, which is more expensive.

I started an online graphic designer course in September and it just ended so I'd like to cancel my subscription. However, Adobe wants to charge an insane amount of money... I'm seeing it now that my plan is yearly which is paid monthly. I want to just ask why do I even have Adobe Stock? I've never even wanted it, it seems like Adobe just randomly added it into my package because I can't remember having seen that when I checked out for the Creative Cloud Subscription... Is there anything I can do at this point?...

I started a trial period for Adobe Illustrator CC.During the trial period illustrator was working fine on my computer with the old version I still had (cc 2018).After that I haven't used Illustrator for about a week or 3, but decided to keep the subscription (black friday deal) because I'm planning on using it again more in the future.However, now trying to open up the program, it says my trial expired.I also can't cancel the subscription anymore because I passed the 14 days free cancellation period.So I am basically paying for a product I can't use. Anyone had this same problem?I tried contacting the chat but got cut off.. I'll try again during next week. 

Please,i need to cancel my monthly subscription to adobe ,i entered to site for adobe but i could not to cancel because in the sub title" products and plans" there is no icon for managing plan for monthly subscription or cancel plan icon

Número do caso: ADB-32519908-J1J5  Preciso pagar e o site não aceita a inclusão de novo  cartão de crédito e já cancelei Pay Pal

AD01162800912CKR결제 취소해주세요!! 

Hola, quiero cancelar mi suscripcion de plan fotografico, pero cuando quiero cancelar me quiere cobrar 995 pesos mexicanos, estaba leyendo y dice que cuando lo contratas tienes que pagar las suscripciones por un año, pero cuando lo contrate no decia nada de eso, el programa ya no lo necesito, y tampoco puedo seguirlo pagando

I have used a lot of adobe products over the years and need to back ALL my data up to a different adobe ID

Hello, I want the payment plan to be cancelled, because I cannot reach my registered email address, I would like this account to be closed, can you help me?