Account, Payment, & Plan

Hi!In total i'm subscribed to 3 plans (by accident) - Photoshop-illustrator- Creative cloud To my understanding Creative cloud includes both the app licenses for Ps and Ai, which in short means i've got each of the app licenses "twice" which is totally unnecessary.When I Wanted to cancel the Ps plan I looked at the “change plan” option and checked the box to change my “Ps plan” to the “creative cloud” subscription instead (which includes Ps). But it seems it just added the creative cloud subscription and kept the old PS subscription as well. So It just added and did not change the plan.I never said i wanted to keep the old plan and add the new subscription on top of it..Not gonna lie I feel cheated,  what can I do? Is there anything I can do to at least get some of the subscription fees back? or at least be able to cancel the subscription without any more fees?Would really appreciate some answers and guidance, thanks on forehand.H

why my last invoice go up (37.5) JD's, while the previous monthly invoice was 21.2 JD's.

Bonjour, je souhaite être prélevé tout les 5 du mois, savez vous comment dois-je m'y prendre ?

I have been charged since November and wish to cancel my subscription today after I got another debit for month of March, if I cancel now will I be charged for cancelling my subscription or will I get refund for the new charges for the month of March since it's less than 24hrs.

Hello,How do you change the billing email address?P

I dont know why it starts charging me $408 today, which I only paid for $228 in the previous section

Please Unsubscribe me to Adobe Systems Software 044-207-3650.I would like to unsubscribe from today. Kind regardsKåre Stadheim

Olá há um ano atrás instalei o photoshop em um pc e agora tenho 2 planos e gostaria de anula um, podem ajudar me por favor?   [Mod: Moved to the Account, Payment & Plan forum]  

Dzień dobry,   w informacjach rozliczeniowych wskazałam mój NIP, ale na fakturze go nie ma, widnieje tylko nazwa firmy. Czy można otrzymać fakturę za usługi (aplikacje Creative Cloud, 100 GB) z widocznym numerem NIP?   Pozdrawiam, Alicja   [Moderator przeniósł wątek na właściwe forum]

I pay evrey month to Adobe ,I dont have a free acount

I just recently stumbled upon Adobe's black Friday discount on its creative cloud all a. I received a confirmation shortly after purchase. Following, I installed the Creative Cloud desktop app, yet all the apps that were stated to have become available to me are all still hidden behind a paywall, prompting me to upgrade my plan or try out any select app, bar Adobe Express. In the bundle description, a list of apps included in the purchase significantly outweighed what I have received, with that being around three apps. I have tried restarting my apps, my desktop browsers and my PC yet I still have access to nothing on either desktop or on my web browser. Was the discount a loophole, or am I making an error in starting them up myself? I would love to continue testing Adobe products and improving my skills but I am asking for a little bit of help, all info is much appreciated ❤️ .

Me intenté descargar el Adobe hace unos meses, la versión de prueba, y no me funcionó la descargá, así que desistí y nunca he utilizado este producto. El día 8 de enero bajo mi sorpresa me dí cuenta que ya me habían cobrado tres meses (18,14€) y entré en la página para cancelarlo inmediatamente, y ahora me encuentro con un cargo adicional de más de 80€. No he utilizado el servicio ni una sola vez, ni siquiera en el periodo de prueba. Además resulta imposible saber cómo reclamar a la compañía.

Hello,I noticed that I was randomly charged $10.65. I didn't pay for a subscription. I checked the website and signed it and there were no visible payment plans. I had to get the adobe reader app, which was free for my school transcript. I don't think I put in my credit card information. I went to go check the app and it wouldn't even let me onto the app. It stopped me at my schools login. I did my login and the app would just stay on the loading screen. So now I have a random payment and a faulty app. I would like to know what I'm being charged for and how I can cancel whatever it is. 

J'ai souscrit une formule mensuelle via ADOBE pour utiliser PHOTOSHOP. J'ai ensuite souscrit à une autre formule via AMAZON après 15 jours d'utilisation. Je souhaite résilier la première formule et conserver celle d'Amazon, sans payer les frais de résiliation de la première formule. Comment faire ? 

  Working with this subscription since April 2, 2023. Subscription should be valid until April 2, 2024. Last updates made 5 days ago. Creative Cloud Desktop now suddenly says that the programs PS, PS-Beta, LR and LC can no longer be used (subscription expired, buy new) despite valid subscription. Save all images on the PC.Re-entered the subscription key, but it was already known. So subscription known, programs cannot be used.What could be the reason?   [Moderator moved the thread to the correct forum]

The central bank in Egypt has blocked most of the deposit cards to pay in foreign currency,  but there are still 2 types of deposit cards that are working in Egypt to pay in foreign currency and pay overseas. The first one is named Easy Pay card, With this card you can pay monthly until 200$ or whatever equal to this amount. I already paid my subscription to Adobe last Sunday and The payment was accepted. The second way is to pay through a dollar account deposit card and pay as much as the dollars you have in your account. But this week Adobe announced that it will only accept credit cards. and it's not easy for freelancers to make credit cards here in Egypt, I even don't know if any bank will make it for freelancers who don't have other jobs.So please consider your decision again cause it puts a big group of customers in Egypt in a hard position, with no other option than to go for cracked softer or to use another alternative softer. And it doesn't make sense to not acc

I made an order on www.cjs-cdkeys. com the website for a series of Adobe Photoshop Elements 2023 PC/Mac (Digital Download) and they sent me a redemption code that is NOT good either! After 10 days replies me to ticket and asked me to find out the date of activation. How can i find out what date was ? ty

Hi community, I logged in to Lightroom after 3-4 months and it asked me to upgrade or try free plan. However my Photography plan (20gb) was auto renewed through PayPal on 3rd Sep 2023. It debited £119 from my account but it does not reflect in my Adobe creative cloud account. Also I cannot see my previous renewals in Account sections. I have invoice id and transaction id in PayPal, can someone please suggest how I can resolve this issue ? Kind Regards,Siddhesh

Hi there, I am trying to track down a payment on my manager's credit card; we are not sure who authorised this. We do not want to get charged or charged again. See attached. Is there an email I can send this to?

Mi è stato proposto l'abbonamento al servizio "Archiviazione file Creative Cloud 1 TB" e quando ho deciso di cancellarlo, mi è stato segnalato che avrei perso tutto il resto dell'abbonamento Premium. Mi date una spiegazione? Grazie

Hi! As stated in the title, Adobe started a yearly plan without notifying me about it and now if I want to cancel the plan there is a early termination fee. I need help to terminate the subscription that I did not sign up to.  

I want to know if any of these accounts have any activated subscription working. I forgot password of these emails. Its gard to reset. If any of these mails have any activated subscription. Kindly cancel it.     <emails removed-kglad>

Iniciei um teste gratuito de 7 dias, cancelei e me certifiquei que não iria ter nenhum plano sendo cobrado no meu cartão na aba planos e pagamentos, porém de alguma forma mágica tem uma cobrança de R$95,00 reais no meu cartão, e ainda por cima na aba pedido e faturas não mostra nenhum tipo de cobrança e em planos mostra que eu não tenho nenhum plano assinado, gostaria de saber por qual motivo isso aconteceu.

I CANT CHANGE MY ADOBE PLAN, I WANT TO CHANGE IT TO:Creative Cloud Photography plan with 1TB   BECAUSE ITS 239.88/YR INSTEAD OF 269.88/YR IT SAYS THIS WHEN I TRY PLEASE HELP!!!!! 

I recently bought my annual prepaid plan, as I do during black friday. When I applied the code for the annual plan, I all the sudden had 2 accounts - turns out they had different storage amounts, that was the difference. In the past, when I'd done this 'trick', the plan just gets extended. When I contacted customer service, the agent told me repeadedly that my annual prepaid was a monthly plan and that I needed to pay monthly for it. I initally had asked for a cancellation of my monthly plan and a credit - it has 2 weeks left. No matter how I tried to explain, this person kept correcting me - I, yes, have an annual plan that does not expire until Nov. 2024, but I still have to pay 19.99 a month for it. I just cancelled the monthly plan with no resolution, but am baffeled as to the level of customer service here? What do they not understand about this?? I may be unclear here, as I'm paraphrasing (I 'downloaded' the chat convo, but where did it go???), so ask any questions that you need.