Account, Payment, & Plan

Howdy! I hope y'all doing great 😄 I recently encountered a billing issue with my Adobe subscription. Upon the expiration of my free trial today, I noticed that I hadn't been charged. After confirming that my card information was correct, I used the "Retry this payment method" option, and the transaction went through successfully. I received the invoice, and my bank account reflects the charge.However, my account still indicates a billing issue. When attempting to tap on "Manage payment method," a new tab opens, and a message appears: "Unable to manage. You must resolve an issue with your payment details before making any changes to your plan. If you take no action, your plan will automatically be canceled." How do I fix this?

Bonjour,Après un essai et abonnement je me retrouve avec l'impossibilité de résilier ce contrat, important d'y accéder malgré ce que dit Adobe comme procédures, il est impossible de le faire, j'ai reçu une réponse suite à un 1er message mais c'est toujours pareil à ce demandé pourquoi ? Il me prélève fr. 23.70.- par mois sur ma carte, l'échéance sera pour le 11 décembre 2023, je suis certain que c'est fait exprès. J'ai donc bloqué ma carte le temps qu'adobe fasse le nécessaire, les 2 mois selon le contrat seront payés dès que ce prélèvement sera annulée. Il est inutile d'envoyer des menaces. Faites immédiatement le nécessaireCi-joint copie d'écran comme vous l'avez demander T. Candiloro  

I can't cancel adobe stock because when I click manage plan this pop up:If i were to fix my payment details, I'm afraid that it will automaticaly bill me for another month.

I didn't realize I was still subscribed to Adobe, but I have not used it at all and found that I didn't need it. I got charged a few days ago and have just cancelled it. Can I please get a refund?  Thanks, Alison 

I went to cancel my plan, it came up with saying it will charge me for my cancel. Then i saw a button at the bottom saying "Just Cancel" i pressed it then it said again it will charge me on the 10th Feb 2018. But then i accidentally pressed "OK" then it said " OK, We have cancelled your plan".Is there anyway to undo it?

Fiz o pagamento do pacote da adobe dia 25 e quando vou usar os programas diz que minha assinatura vai expirar.  

Good morning, I have just set up a company and I would like to change it so that the invoice now comes to the invoice along with the tax identification number

Hi I get a error message vhen starting my Photoshop. Displaying a message that my subcription plan can not be verifyed. I checked my accont and it seems ok: Running Mac OS 10.14.6 and Adobe Photoshop-version: 22.2.0. I have tryed to resolv the problem by reinstalling PS and checked all tips on Adobe web. The problem presist. Any suggestions?   [Mod: Moved to the Creative Cloud Services forum]  

Hello team adobe , i need help. i want to change my email in the app. i have an abonnement for one year and i dont found the option where i can change my email. please help me thanks...  Kind regards.

Hace poco me inscribí en una academia de diseño en línea (que tiene plan anual), y tengo duda de si puedo cambiar mi plan de adobe a un plan de estudiante.

Hello,  Mistakenly I add a Gst ID when I was trying to purchase a subscription. I'm not a business, so for some reason that gst ID is stuck and I can't delete it. I try to contact the chat but it's impossible, waiting for so long with no response. Anyone can help me, because now it's showing me the price excluding gst. 

Ich habe mein Abbo vor ca. 4 Wochen gekündigt und nun versucht am Black Friday neu zu buchen, da mir der Preis gut gefiel. Leider war das nicht machbar, da mein derzeitiges Abbo noch bis zum 04.12. läuft. Ich habe daraufhin 2 Mails an Adobe geschickt, leider ohne Reaktion... Was kann man tun? Ist ein Switch erst nach Ablauf machbar? Dann gibt es ja das Angebot nicht mehr. Und was passiert mit meinen Presets in Lightroom nach der Kündigung? Diese sind dann nicht mehr vorinstalliert, oder? Danke für Die Hilfe!   (Moderator hat das Thema in das richtige Forum verschoben)

Few years back I made adobe account with vcc with ip address 103.131.213.207. I want to acancel all the account that I made on this ip. I don't know if I have any ongoing subscription or not. Can someone help in cancelling subscription. Cus I have many email and I don't remember any. Otherwise I will not responsible if u ask any questions on jusdgement day

Hola!Tenía una cuenta con un período de prueba gratuita con el plan de Indesign que tenía una tarjeta enlazada. Me robaron mi ordenador personal y mis tarjetas por lo que hasta este mes no he podido disponer de una nueva tarjeta de crédito y un ordenador para actualizar mi plan. Hoy decidí actualizar mi plan por uno de estudiante y me cobraron ya el pago que incluye todas las aplicaciones. Cuando entré en la cuenta me pidieron actualizar nuevamente mis datos bancarios ya que antes tenía los datos de mi tarjeta robado y se me cobró nuevamente el plan de Indesign. Ahora tengo una suscripción completa de estudiante con todas las aplicaciones y el plan de Indesign. No quiere esta última suscripción de Indesign ya que ahora tengo dos planes diferentes con las aplicaciones duplicadas. Me gustaría saber cómo puede cancelar para que me devuelvan este último cobro del plan de Indesign para solo permanecer con el de TODAS LAS APLICACIONES DEL PLAN DE ESTUDIANTE. Me gustaría encontrar una so

Bonjour, j'ai été prélevées de 77,99€  alors que je n'ai pas voulu l'abonnement, comment se faire rembourser ? Merci . 

Please refund my money 

El 16 de noviembre (hace 13 dias) pedí la prueba gratuita de un plan de illustrator para probar si podía usarlo en mi pc, al final resultó ser que no lo podía usar y bueno, me olvidé de cancelar el plan, pasaron los dias y hasta recien hoy me di cuenta que adobe intentaba debitarme dinero que supongo que será perteneciente al plan, bueno, hoy me debitaron el dinero del plan y ni bien me enteré de eso fui y lo cancelé, estuve leyendo sobre las politicas de reembolso y dicen que hasta pasados 14 dias te pueden reembolsar, y hoy pasaron recien 13 dias desde que solicité el plan, tuve mis 7 dias gratuitos y luego intentaban debitarme dinero; pero no tenía el monto suficiente el mi cuenta bancaria, por lo que el sistema de debito automatico ha estado todo este tiempo intentando cobrarme en vano, hasta hoy. asi que hago esta publicacion para ver si alguien me puede decir si me reembolsarán lo que me cobraron hoy o no; ya que intenté solicitar algun contacto con alguien que trabaje en soporte

To Adobe Customer Service,I purchased the PS application from Adobe with a one-month plan. One day before the end of my plan, a monthly plan was automatically started. I am objecting to this and want to cancel my plan.According to Adobe's subscription and cancellation terms, subscriptions are automatically renewed unless canceled by the user. However, I object to this situation because the automatic renewal was made only one day before the end of my plan.In addition, the automatic start of a monthly plan even though I purchased a one-month plan also happened without my permission. Therefore, I request that the fee arising from this situation be refunded to me.I would like you to initiate the necessary procedures to cancel my plan and request a refund of my money  

Boa noite!No aplicativo do Photoshop Express, recebi uma oferta de assinatura anual por R$ 104,90, com um período de teste gratuito de 7 dias. No entanto, ao clicar na oferta, a compra foi efetuada imediatamente, sem considerar os 7 dias grátis. Imediatamente cancelei a assinatura, mas, apesar disso, uma assinatura anual foi cobrada no meu cartão. Peço o cancelamento da cobrança indevida da assinatura.Aguardo uma resposta da empresa.Atenciosamente,Marcos Alexandre 

Ciao,come faccio a vedere quando scade il mio abbonamento e quando posso quindi annullare il piano abbonamento per non incorrere in penali assurde?

My credit card was charged for $22.46, from Adobe Systems. The problem is that I don't remember my account . It is definitely not this account I am using, as it has no paid suscription active as of right now. I don't think I was hacked, as usually they go for more than just $22.46. I did start a trial for Animate a few weeks ago, and I am starting to suspect that I might have entered my payment information and forgot to cancel. The problem: very likely I used a different email, and now I can't find which one is it. Any suggestions how can I recover an account that I don't recall the email I used?

On Oct29, I've purchased subscription plan for my account (which I've been using for 3 years until now).I paid full price for whole year (US$599,88) with my own credit card. I located in Vietnam and my credit card is from Vietnam. My billing address also from Vietnam. I did not use any VPN or fake IP method. On Nov20 I received an email from Adobe noted that my account is linked to fraudulent activity and they removed my subscription plan, without any further information. I contacted Adobe support right after that but they refused to explain why my account is dectected as fraudulent and ask me to wait for 3-4 days to further investigation. But after 4 days they just sent an email to notice that my case is still linked to fraudulent activity and close the case, no further information either. My account is valid, my credit card is valid. I purchased the plan by myself on https://creativecloud.adobe.com/ . How comes it can be detected as fraudulent activity. If th

Hi everyone, I erroneously forgot to cancel my Adobe account linked to my previous employment email address -  I cannot remember the password as it was 2 years ago. How can I reset my password / cancel this account?

So we have to call adobe and wait an hour on hold to our delete credit card information.  Your website allows people to add and update cards but left off a delete feature.  Something really slimy is going on here.  Adobe is this how you treat your customers?

This is driving me crazy, maybe I'll find more than that chatbot going circles from here... I have a persoanl ID offerd to me by my employer, a university, and it is linked to our company account. I can use several apps via Adobe Cloud. For a temporary project I needed also Stock photos and illustrations and in a hurry I bought with my company creditcard a monthly licence. I can see all the unused credits via my employee ID and can use them there too. Until now, I have bee able to also see all the invoices and billing history via this ID too but not anymore. As I am trying to get help with that chatbox, (saying on website there shoud be a real persons and there used to be one) I only get a virtual assistant what claims I cant get a real person on the other end because this bot cant find a subscription with my curret ID [edited by moderator] So please, can some one help me to locate the invoices related to my Stock and help me to end the monthly subscribtion?! Just cheked, the latest pa