Account, Payment, & Plan

For the past 5 days I am not receiving my OTP’s for 2FA I put in my exact number (Tunisian) if that helps, and I keep waiting but nothing comes, I also created a new account yesterday and tried receiving an OTP on a new number I just created but it’s the same issue.

Eu preciso desse restorno é dinheiro de conta ! 

Me inscrevi para o teste grátis e no mesmo dia canceleiHoje me cobraram 55 reais, sendo que já está cancelado

Je veux annuler car c’est trop cher. Pouvez-vous supprimer les frais de résiliation ou me proposer une option moins chère sans nouvel engagement annuel ? puije mettre en pause mon abonnement ?

I need you to cancel the charge of the annual subscription since I don't have money to pay for it and this charge is not letting me use my Apple Store account for new app downloads that I need, I received 7 days of free trial and the last day I canceled so that I would not be charged but in the same way they charged me, I can't pay and then give me a refund because I don't have money right now

Porque estou sendo cobrado de Adobe Braintree

I got charged for Adobe inc and I dont know what for my account has no subscription and I dont know how it got charged to my bank I got new card I need a refund and to cancel whatever it is 

Hello, I am trying to cancel my Adobe subscription and the website will not let me complete it. Every time I go to Plans, click "Cancel your plan" and follow the steps, I get a message saying "An error has occurred." The cancellation never goes through. I have been trying this for about three weeks now, on different days and using different devices, and I get the same error every time. My account email is: [Personal email removed by Adobe Moderator] Thank you.

I will make the cancellation within 14 days of payment.

I got charged on my credit card and I don’t have any active subscription how can I get refund and understand how to stop the payment?

Hi,try the free trial before but I forgot to cancel it, then I need to pay but I didn’t have money to. I can’t even cancel the plan. Once I have money it’s directly deduct from my bank. Once I pay, it can be cancelled, but need to pay cancellation fee. It’s all started with me accidentally forget to cancel free trial, why can’t I just cancel the plan? (If the issue is I need to pay because already start the plan, then just at least let me cancel and then pay that month bill only.

I upgraded my private license to a commercial license via the custumer support. Now I‘m being charged for both and the contact at Adobe does‘t respond.What‘s wrong?

I have an Adobe Acrobat Pro subscription. I expect to be charged $31.99 for that. I however, see another deduction for $14.29. Is it possible that Adobe treat me as two different people, and recognise that I am the same person that they are billing twice? The lower rate may be from when I was a student. Please assist?

I've had the Behance Pro Annual Subscription for 1 year and want to cancel but when i try to cancel on the Adobe website it keeps giving me an error message.. How do I cancel? 

I took the 7 day free subscription and cancelled on the following day. After 7 days, there was a deduction of R388 on my account even though I cancelled the subscription on time. What could be the problem and when will I get back my money?

Hola! Hace meses están haciéndome cobros duplicados a mi tarjeta por el plan, necesito que paren estos cobros y que realicen devolución del dinero cobrado.Gracias 

Venho por este meio manifestar o meu desagrado relativamente a uma cobrança indevida efetuada na minha conta.Recentemente ativei o período experimental de 7 dias do Adobe Acrobat Pro, com início em 01 de dezembro de 2025. Cancelei a minha subscrição no dia 05 de dezembro, dentro do prazo estabelecido para evitar a cobrança automática de qualquer valor. No entanto, fui surpreendido com uma cobrança no dia 09 de dezembro, o que considero incorreto, uma vez que cumpri todos os procedimentos para o cancelamento antecipado, tal como estabelecido pelo app.Solicito, portanto, o reembolso integral do valor debitado, uma vez que não usufruí de qualquer serviço pago além do período experimental e respeitei as condições definidas pela própria Adobe.Em anexo deixo o e-mail com a confirmação do cancelamento do plano antes do fim do prazo do período experimental e confirmação da Adobe para conversão automática para a versão gratuita do app.Aguardo um posicionamento da vossa parte com a maior brevida

Has anyone had this happen? I canceled my subscription online and saw the confirmation screen, but never got an email confirmation. Now I'm stuck paying over $150 for a service I thought was canceled. Any advice?

Señores, me han cobrado el costo mensual del plan anual, estoy investigando e indican que después de 14 días de inicio te cobran, pero a mí me llegó un correo electrónico, indicando que me reembolsan el total si hago la cancelación antes de los 30 días y así lo hice, pero igual se han cobrado.Seguí los pasos para la cancelación y ya no tengo cuenta personal con ellos, por lo que estoy usando la cuenta de mi empresa. Trato de comunicarme por los diferentes medios (que según ellos te atienen, pero nadie lo hace). Aquí solo es la comunidad o alguno de Abode monitorea estos mensajes?

Esqueci a senha da conta e perdi o acesso ao meu e-mail cadastrado para redefinir a senha. A conta requer verificação em duas etapas. Não consigo trocar o e-mail para redefinir a senha. Como posso resolver esse problema? Criei essa conta para tentar resolver!

Hello, I'm being charged 30$ a month for an account that is not mine. I have the card but I can't get in contact with a person without having an active plan myself apparently. I have already used the charge finder too and apparently there are no charges though they are showing up on my credit card

please someone help me contact someone. I am a student in college and need it for class projects but can’t afford that on a part time schedule with school debt to pay off.

I want to cancel my Adobe subscription. The account says I have to resolve a payment issue before I can make changes to my plan, but I don’t want to update my payment method. Please cancel my subscription manually.