Account, Payment, & Plan

When i open my installed photoshop there is a pop up window which sais they cannot verify my subscription because the adobe programs are not available. Error code: 12013. I have this problem on a Macbook Pro. And all of the adobe programs which i had download showing the same issue. And also none of my search engines or browsers can open adobe.com. Have you ever seen a problem like this?thanks for the answers!

Hallo zusammen, ich nutze seit ca. 10 Jahren das Adobe Foto-Abo mit 20GB und bin eigentlich ganz zufrieden.Vergangenes Jahr habe ich beim Kauf eines neuen Rechners einen Monat Probe-Abo erhalten für das volle CC-Abo mit 100GB Speicher - und eingelöst. Ich habe aufmerksam gesucht, ob es eine automatische Verlängerung gibt - das war nicht der Fall oder es war zumindest nicht erkennbar.Gestern hatte ich eine Nachricht erhalten, dass keine gültige Kreditkarte hinterlegt war und das Abo zusätzlich zu meinem Foto-Abo aufgeführt war. Also wollte ich es löschen.Zur Kündigung war die Hinterlegung einer gültigen Kreditkarte erforderlich, da die Option sonst gar nicht aufgetaucht ist. Unmittelbar nach Hinterlegung wurden dieser Karte ca. 26€ belastet. Das Abo selbst lässt sich nur durch Zahlung eines Betrages von ca. 260€ aufgrund Vorfälligkeit kündigen. Da ich aber nur ein Probeabo abgeschlossen habe und hieraus fehlerhaft ein Abo gemacht wurde, sehe ich nicht ein, hier irgendwelche Zahlung

Сняли деьги с карты что за??? нечего не покупал отмените покупку и верните деньги!!!!

Hi,I have been chraged monthly subscription for a year, without being notified, plus if I cancel i still need to pay the remaining months and it is quite expensive and that is a rip off! please help to find a way to cancel without penaties

Hi,My uni has an Enterprise license for students, and as an student I am unable to view the expiration date of the license. I saw that only the admin of the account (the uni) seems to have access to this information. I tried to reach them to ask about that but they seem evasive to answer my question (no idea why). I tried also to contact Adobe chat but they said that I should look such info with the admin account.Is there a way in finding out when my Adobe apps' license is set to expire? Some colleagues in my laboratory have experienced license expirations (the uni contract with Adobe will finish soon, but I still the have the license). I want to avoid encountering the same issue as some of my uni colleagues who have faced interruptions while working on image editing for later publication when Illustrator unexpectedly stops working, for example. In addition, I do not know if my license will be extended for maybe one more year, so I do need to transition to another software.Thank you in

Hello, I'm an author and I converted my code, but this month I was still charged. How come?GreetingsOscar Vecchiato

Hi i already have adobe and I pay R69,00  please cancel this adobe systems software cancel subscription 044-207-3650 IE I don't know what subscription this is but it's not mine , please remove and refund my money , you take R422 on 8/03/2024 ,   Too much money, I'm broke for Gods sake

I cancelled my yearly pre-paid plan in advance on the 16th of February, and it was supposed to end on the 4th of March.Last night (the 6th) I got this email from Adobe:               I have checked my online account and there is no evidence of a still active plan of any kind.I tried calling the help line but due to being in Australia the call does not connect and the AI chatbot lied and said I'd recieve a call within a minute and I never did.I just want to know whether this is a normal bug with cancellations or whether I should be worried about a ghost renewal charge coming through at some point for a plan I cancelled almost a month ago. Please help.

Adobe is sending 5 digit codes instead of 6 digit code required for 2FA.Can anyone help me understand why this occrurs and how to fix please? With thanks.

Hola, tengo uba consulta sobre privacidad. Me gustaria saber por que las fotos deperfil de la cuenta de google y adobe  son distintas, es la misma cuenta de correo ? 

How can you cancel a adobe creative plan from another account that you dont have access but i still have receipt.is it possible for the Debit Card to Decline the automatic payment or we need to ask customer support for that but as for my account i dont have current plan.

I paid the last invoice for Photoshop in the amount of €29.99 on February 27, 2024. why did I receive another invoice in the amount of €36.89 on March 1, 2024? I will add that I do not have any more packages, only this one. 

A couple minutes agao, while attempting to cancel my Adobe Stock subscription, I cancelled my Adobe Photo plan by mistake. I am currently chatting with Adobe customer service and they have informed me that there is no way to reverse this and that I will have to purchase my annual plan again. Is this info accurate? Seems like there should be a way to reinstate an account that was just cancelled a few minutes ago.   

Cancelei a assinatura no teste e continua cobrando o pacote

Adobe received a payment from me without my permission and I still have 7 days before end of free trial. Why did Adobe received it? I want refund and cancel my subscription. When I try to cancel and get a refund on Apple, Apple couldn't help me because there is no bill on purchase history. Also there is no bill email too. My only prove is from my bank account. I want refund. 

Hello everyone,Since today, I no longer have access to the applications included in the offer to which I subscribed for the period with Validity: June 22, 2023, to June 21, 2024.It is March 6, 2024.What is happening? Has this also happened to you?---------Bonjour à tous,Depuis ce jour,  je n'ai plus accès aux applications faisant partie de l'offre à laquelle j'ai souscrit sur une periode avec Validité: 22-JUN-2023 to 21-JUN-2024.Nous sommes le 06 Mars 2024.Que se passe t il ? Ca vous est arrivé aussi ? 

Bonjour,J'ai changé d'abonnement et n'ai maintenant que 100 Go de stockage.J'avais près d'1 To de photos sur Lightroom. J'ai supprimé l'intégralité de ces photos. Je n'ai maintenant plus aucun fichiers sur aucune des applications Adobe mais Creative Cloud m'indique que mon stockage est toujours saturé. Il est indiqué que j'ai 443 Go de données ?Cela fait deux jours que j'ai supprimé les données. Est-ce qu'il faut attendre un moment avec que la suppression soit effective ?Merci d'avance !Ambroise

Hello everyone! Hello Team! Need your help in cancelling my free trial.Context: I created an account last week but unfortunately I was not able to check the email address that I used. Since there's no verification or confirmation needed when creating an account, I thought that there's no problem. Today, I got automatically signed out and to be able to access it again, it says that there was a code sent to my email. This is when I discovered that the email address I used was actually incorrect. I don't have any access to that email (a character was missing). The problem now is that my free trial on that account ends on March 9. However, I cannot cancel it myself since I don't have access to that account. My card is connected to that account.Please help me in resolving this. Thanks!

Bonjour,Je me suis abonné l'essai de votre plan d'adobe mais je voudrais annuler cette abonnement.Mais, j'arrive pas de changer de plan à cause du erreur de paiment. Je vous souhaite de gérer ce problème dès que possible.Cordialement,Heechan JEON

My student discount is ending and I have the following message in my account...  your Creative Cloud All Apps 100GB will expire on Mar 15, 2024, and you’ll be migrated to a 1-year plan for graduates at a special price.Does anyone know what that price is and if it's just automatically applied?

Hi, I had a free Adobe trial which ended on 29 Feb. I tried to cancel my subscription but when I log into my account, it says there are no plans associated to my account. How can I cancel my subscription when I don't have any plans showing? A payment of £8.23 has been taken from my card at the start of this month. Thanks!

Does anyone know where I can find the cancellation date of my plan? Everytime I go on to try to cancel it advises there is an early cancellation fee, and trying to find a real person at adbode to speak with to find out the details seems almost impossible. 

Boa tarde,    Venho por este meio expor a infeliz situação em que me encontro devido à falta de clareza no contrato em que assinei.    Em dezembro assinei o serviço de "Creative Cloud". Deram a entender que apenas me seriam cobrados €16,25 mensalmente. No entanto, aparentemente estava outro serviço associado, o "Adobe Stock - 10 ativos por mês", serviço este que não havia sido mencionado (ou se sim, de forma pouco clara), em que me seriam cobrados uns adicionais €29,99 mensalmente. Nunca tive intenção de utilizar este segundo, pelo que podem confirmar que nunca dei uso ao mesmo e, por essa razão, nunca foi a minha vontade real utilizá-lo. Apenas utilizei o serviço que pretendia assinar, a já mencionada "Creative Cloud". No momento da assinatura, não estava ciente de que vinha incluído um aparente "free trial" do Adobe Stock.   No dia 31 de dezembro de 2023 foram-me retirados apenas €16,25, algo que não estranhei pois era o valor suposto apen

I have a problem.I paid for Photoshop last month.I'm going to cancel it, and they want me to pay the penalty.I didn't know this information, last month.I am a student, so I have no money.Is there any way I can cancel it without penalty?Please, help me.

To whom it concerns, I had Adobe Audition and Prem Pro, but my mother had taken very ill so I couldn't access my computer and cancel before the free subscription ended. I did later pay the oustanding fees, but I really feel I shouldn't have had to pay this outrageous cancellation fees of around 200£. Considering I did not use the softwares and had a family emergency, I kindly ask you refund the cancellation fees.