Account, Payment, & Plan

After I was charged for a service without my permission, I attempted resolving the issue with TWO separate customer service agents who BOTH rudely and unprofessionally ended the conversation after refusing to assist me. This is ridiculous, unprofessional, and quite honestly borderline unlawful when you consider the nature of my issue to begin with. 

Hello, I have a problem. I bought a student plan when I was in high school about 3 years ago, but now I'm a college student. I think I got an extra year back then when I bought my license or something, but my plan will expire soon. I want to continue with my plan. I have a new student ID and I tried to refresh my plan, but I was denied. What can I do in this situation?

I have bought two codes for the photo plan that I want to reddem on my account, as I have done for many years. The redeem page says "code accepted", but fails to add the time to my existing account. I spent an hour in chat with support, who were no help whatsoever. They promised a fixx and a call back, instead I got an email saying " we would request you please try to redeem the code  using a different account the redemption code will work. As the issue is resolved we are closing this case as of now." Maybe they're trying to be funny, but I don't have a "different account" and of course also don't want to use the codes on a different account, what kind of crazy "solution" is this??? I also can't reopen the case, and when I'm back from work support is no longer available. Is anyone aware of escalation options for me?

CCEX,ALL,MLP,DRI01,MUN,001,N/A(MONTHLY) $9.99

My brother signed up for one year of photoshop using my account and I canceled it the day I found out he did this. I have stopped all payments to adobe and they are refusing to cancel my membership. The person on chat is telling me I have to pay what is owning in order for them to cancel my subscription even though I have never used the service (not even once!). They tried offering me two free months to keep my subscription. I have asked the the online customer service rep for a phone number and they avoided the question by saying they can't cancel my account because my account has been suspended. It feel like a bunch of lies after lies after lies. I am extremely unhappy with Adobe's customer service.

habia comprado el pack de 36 euros mensual y estos dos meses pasados no he podido pagarlo por que no yenia dinero me salia la opcion como que habia que actualizar la tarjeta pero lo que quiero es cancelar el plan y no volver a usarlo

Hello!Reposting here because I think I may have initially reposted in the incorrect forum. Sorry!!I work for the UK based Switch Midlands – #poweringpotential.I support children in schools who are at risk of permanent exclusion from education due to behavioural issues brought about by difficult or traumatic life events.I am wondering if I am eligible for the Creative Cloud Student and Teacher pricing?Thank you.Pete Kendrick

I've seen 40+ posts about people unknowingly signing up for an annual subscription under the guise that it's a monthly subscription. Absolutely disgusting and ridiculous that a company is allowed to operate like this. If there are hundreds of people falling victim to this these deceptive antics then it's obviously not a "clearly advertised" plan they're selling.  Absolutely 0 support in cancelling as well. If you try to cancel, they offer you a free add-on, as if they know they wronged you the first time.  Either you pay a $600 cancellation fee (pay off the entire year and get to cancel) or you continue to pay $50 a month. They split test their checkout pages so at times the plan is in bolded text that it's an annual plan you pay monthly (no total price at checkout, just the price of the monthly subscription that is tied into an annual contract) and other times the word "annual" cannot be found.  I'm making sure my AMEX blocks all future charges from Adobe.

Good morning... how can I recover my account data if I don't remember what e-mail address was used and I don't have a second e-mail address and phone number added? The only data I have for this account is the card number used for payment and the date when this payment will be charged again. My computer crashed and after a new installation of Windows, I cannot log in to my account to install the purchased Adobe programs because every e-mail I enter tells me that there is no such program assigned to any account.Best regards, Wojtek Konopka

I have had 5 charges taken from my bank account for a subscription that I couldn't cancel.  I have spent many hours on the phone to customer services and during the last call on Thursday 22 Sept the agent confirmed the refund had been submitted and that he had cancelled the subscription.  I log on yesterday as another paymentwas taken from my bank account and my account and plan are still live.  I managed to be able to cancel the plan.  Phew! But now cannot speak to an agent for my refund as I no longer have an active product.  I have emailed and tried several times on chat.  The agent each time doesn't respond.  Customer service experience has been terrible.  I looked  up my case history on my account today and everything is blank.  I will not stop until I get my money back for a product I never used as it wouldn't download and I couldn't cancel. 

I have cancelled free try PR on 10th Octeber 2023, I got cancelletion forcefmation on sam day but. Adobe had charged me INR.2394.22 for one month altho I cancelled plan.. Why this dduction happend I want justis.

Hello, I bought Adobe Acrobat Pro and it says the past payment has been paid, but when I refresh the page, it says there is a problem, please help.

Нечего не нарушал, раньше все работало и в один момент перестало

Hello! So the situation is - I had the photography plan on my old account Suddenly, I needed Indesign for school, so I cancelled that plan and wanted to get the All apps plan, but could not, because I needed to wait until the end of the Photography plan to do that. So I created a new account (the one which I am writing from) and bought the all apps plan. Only now I understood that I lost all my data from the first account and now I am in a need of it. So I wanted to ask - would it be possible to someohow transfrer the plan I have on this account to the other one? Or could there be a posssibility to not pay the calcellation fee - I didn't know about it and cannot really afford it.

When another company creates  a comprable program and has some semblace of  customer service I will cancel Adobe.  The bot based text service is horrrible.  I need some pretty simple help and could use a human to talk to.  Is the goal of this company just to make the maximum profit or to provide a good serivce?  Part of good service is compentent and responsive support.    

I cancelled my subscription well over a year ago and I am still being charged. Because I have cancelled my subsription I am not eligible for in-person assistance and my quiries have been lost in an endless loop with a virtual assistant.   Please help, every month this happens, I am billed as follows: 'You placed a €11,89 EUR order with Adobe Systems Software Ireland LTD <Removed by Moderator>   Please, help. Is there an email address I can use to get help? 

What the hell, they charged me over 300 USD when they didnt send me a single email. Please give me back all the money

Hey everyone I've had adobe for the past 2 years while I've been a student but this year I graduated and I was told I would get a grace year where I would keep my student discount but my prices have jumped to the full price I was just wondering if anyone could help me here thanks 🙂

I have looked all over and cannot find a way to contact Adobe, but I am being billed for two of the same costing product and I am trying to figure out why. How do I contact Adobe to get this sorted out? 

plz i want to cancel my adob account and montlye plan Cancellation of Creative Cloud subscriptions of yearly montly subscribtion 

현재 계정으로 구독한 모든 플랜 해지하고 싶은데, 어떻게 하는지 모르겠습니다.

무료로 인디자인 플랜을 이용하였고 기간이 만료되어 플랜을 해지하려했습니다. 하지만 해지 메뉴가 보이지 않고 변경메뉴만 보여서 일단 포토그래피 플랜으로 부득이하게 변경 후 취소를 하려고 했는데 제 계정으로 포토그래피 플랜 두개가 등록이 되었습니다. (이미 포토그래피플랜을 사용중인데 중복으로 등록 될거라고는 예상하지 못했습니다.) 다행히 며칠 후 플랜 관리에 들어가니 새롭게 추가된 포토그래피 플랜취소가 가능하여 취소를 했는데 인디자인플랜이 무사히 해지되었다, 혹은 포토그래피플랜이 해지되었다는 어떠한 연락도 받지 못했습니다.  현재 저의 계정 플랜을 보면 지금 사용중인 포토그래피플랜 외 인디자인플랜과 추가된 포토그래피플랜은 아예 보이지 않습니다.  정상적으로 해지 되었는지 확인 부탁드리며, 해지가 되지 않았다면 해지 및 빠른 환불 부탁드립니다. ​

Abobe support contact disconnected and found the time to email me asking me to get back. I did not get the support I needed. They make it very difficult to concel service. I am currently log into my account. But they constanly asking me to log back in, rediculous!!!  a window pop up indicating my account is now locked. Adobe, please refund my account. I do not used your service, never downloaded or attached any devices on here. My bank information is hijacked and I cannot fix this if I am locked out. This is sabotage. 

need help

Dear Community,  I wonder whether anyone has been in the same situation. I have three different Adobe accounts. I logged in and checked each of them, there are no subscriptions in any of them (and have not been any for several months). However, Adobe keeps on charging my credit card with €24 each months. I tried to contact Adobe, but the AI behind the chat option does not understand my issue. This is obviously a mistake on Adobe's side, but I am unable to contact them.Has anyone been in the same situation? Have you managed to contact them? Did you get a refund?