Account, Payment, & Plan

I have had a transaction for £21 and I have no idea as I'm not even subscribed.  The chat feature is a joke as no one seems to be available!!  So I guess Im left having to contact my credit card company

I have paid for the one month subscription but the account is showing no active subscription. There was clearly a technical glitch related issue. Kindly rekindle.

I am being charged although I have no plans, subscriptions or ever tried a trail product from Adobe.I found seven $15.89 charges to my Discover Card since June 15, 2023.   I logged into my old Adobe account, but there is nothing conserning any transactions.The Adobe site and account site give absolutly on help. All the help assumes I have billing subscriptions, but cannot understand that I have no had any business relationship with Adobe. This is not a "tried but changed my mind" situation. I believe my account has been scammed or otherwise compromised.

Refund charges for purchases I haven't made.ADOBE IL CREATIVECLD 044-207-3650 IE -238.42ADOBE ACROPRO SUBS044-207-3650 IEADOBE ACROPRO SUBS -181.10

I was charged $20.99 last night for the renewal of my Adobe Photoshop membership that I'd like to cancel and be refunded for, but when I enter the app I don't even have subcription benefits and it wants me to update my billing method to charge another $20.99 and i don't see the option to cancel it. 

My subscription to the photography package was canceled, 9 days after joining. Although I had subscribed for a year, with monthly payment. I received a letter in the mail that my account was allegedly involved in some fraudulent actions. Although, of course, there were no such actions. What kind of fraudulent actions can there be with an Adobe account? Technical support says only that nothing can be done, go to the bank and dispute your payment there. They don't explain what the fraudulent actions are "because of the privacy policy". Well, how to understand it at all?

I recently had a charge on my work credit card and I never recieved an email invoice that my card was charged.  I spent over an hour trying to find a reciept and no luck.  Why does Adobe make things so difficult.  I need to find my reciept and quite honetly I want to cancel my subscription because I am tired of dealing with this every time my renewal comes around.

Yo trabajo con el plan anual del paquete completo en adobe, pago 68.35 todos los meses y este mes el 21 me cobraron lo normal, sin embargo nuevamente hoy volvieron a cobrarme… hay posibilidad de reembolso o el próximo mes ya no me cobrarán?? 

I cancled mu plan. How so I re-activate my subscription?

I signed up for a free trial but was automatically charged. How do I go about this? The subscription has been cancelled prior to the grace period ending. 

Hi,I started my monthly illustrator subscription in March 2023 and I cancelled it in June 2023, after that I didn't get charged for two months, because I cancelled it, and then in September I am suddenly being charged again. I started a chat with someone from Adobe and instead of helping me they tried to talk me into a deal which will 'save me money'. And through chatting with this unhelpful person I found out I now have a year subscription which means I have to pay 35 euro's if I want to cancel this subscribtion that I never even activated in the first place. It all feels incredibly shady! I really want Adobe to stop charging me and to reimburse these last few payments.

hi... why have i ben charged even when i have cancelled the subcription with in the 7day trial period???i even received the email confirmation for calselling the subscription.

Good morning everyone, A while back a previous colleague mentioned that we can extend our Adobe Creative Cloud Licences. That conversation got lost in threads on the process. Any tips? My license expires middle of Nove 2023.

I need to talk to a live person about my billing problems and Canceling the plan which I mistakenly signed up.  Thank you.

Hi Egypt’s central bank has recently made changes to block all domestic debit cards from transacting cross-border and to block all credit cards issued in foreign currency. Because of this, Adobe customers in Egypt must immediately sign into their accounts and update their payment method to an Egyptian-issued credit card in Egyptian Pound to avoid cancellation of their subscriptions.   The amount due for your subscriptions will remain the same.If your payment information is not updated in your account immediately, we will not be able to process the recurring payment for your subscription, and you’ll lose access to the Adobe apps and services included in your subscription.   You amy refer this article for help.If you have any questions about this or other concerns about your account, please contact Adobe Support for assistance.   Thanks Kanika Sehgal

Hi there, I tried the Adobe DC Trial plan cancelled it before the date was due and got charged anyway with over €200! I want my money back - asap! Help section didn't help and I didn't find anything for a supportchat or an email adress. I just got linked forth and back inside the help-FAQ. I'm quite pissed right now. 

Caros, Nao estou conseguindo cancelar as minhas assinaturas do meu plano de fotografia. O site não permite o cancelamento. Desejo que meu plano seja cancelado imediatamente, caso contrário entrarei com meios judiciais.

Hello! So yeah i really need to get in direct contact with a Adobe support or anything like that. Not the AI Bot that can't understand. And yes i understand hows the bot works and i no i can't go that way. It's really important for me.  Im Certified in 4 programs and have been in Adobe Champions and have been loyal with Adobe and i think they can atleast read one of my mails (if i can find any mails to contact) Do you guys know any way to do that?  Would be great if it was swedish Adobe? but anything will work. Thank you so much 🙂 

I have used the student adobe package for over a year now and was just billed for renewal, but it was over $100 more than my last billing. Did my student discount expire? Does it only last for a year? I need help!   [Moderator moved the thread to the correct forum]

Hello,I would like to know why I have been charged 37,90 for ΑDΟΒΕ SΤΟCΚ and 24,79 for ΑDΟΒΕ ΡR CRΕΑΤΙVΕ CL when I just asked for adobe premiere. Now I am paying 37,9 for the entire suite (changed my plan), but I don´t know why they charged me all this things during the last months when I nver asked for it.Is possible to ask for a refund?Thanks!

Hi everyone,I was using a monthly subscription to the Adobe Illustrator app, but I had to work on another computer where I couldn't use my subscription and created another account where I used the trial version. I did not enter payment information for the new account, but the money was still withdrawn. Maybe someone know .Why is this happening?

Adobe withdrew money from an account I don't know, I don't know how to get a refund because I don't know the account that was taken, how can I get a refund?

I am a graphic designer that is planning on retiring soon. I have been using Adobe products since the very first version of Photoshop and Illustrator came out. I would like to supplement my income with freelance design in retirement, but will be on a fixed income and can't possibly afford the current prices. I was in my early thirties when digital graphic design really took hold. The older designers who had difficulty adapting either switched careers or retired. As a result, the vast majority of designers from this era were young.  These designers are now beginning to retire and in the coming years, there will be a great number of us who will be in my position. Does Adobe have any plans on offering a senior rate? 

Hello, I have an annual plan for  Adobe Acrobat Pro subscription paid by Visa credit card. I have paid always in Argentina pesos but this month the amount appears in dollars. Is there any explanation for this currency change? I contacted Visa in Argentina but I have no answer.  Invoice # AB02374500423CAR. I also send an email to store@adobe.com in oct 19 without answer up to now. My email address <email address removed>   Rgds, Miriam 

creative cloud as studentb Signed up for a  trial Was immediately billed the subscription fee.