Account, Payment, & Plan

I've been a member of adobe products for over 10 years. My latest subscription change was Oct 2022. I've cancelled my subscription because it f costs and I just was not using the product enough.   Now ADOBE want to charge me £39.99 for cancellation!!!!!! What !!!!!!!! Money grabbing. If I don't get my refund, I will be doing an indemnity claim with my bank account for everything I've paid.  Sort it, refund me! You've lost a customer for life and I'll be happy to spread the news to other users if need be.    [Edited by moderator]

This is a question about the Adobe subscriptions and the discounts provided. As it states, the discount is "available to all educators, staff, and students who are currently employed by – or enrolled in – a university." After graduating university, I was employed as a Graphic Designer for the marketing department of the same university. Now if I select the Educators/staff option it takes me to an option that only mentions subscribing as an educator and providing "proof of courses taught." I'm confused about this because I would think that as the website mentions staff, I would think being employed by the University qualifies as so (not exclusively being an educator.) So would the discount only be provided to educators and not as a staff member? If it does allow the discount for other staff members, how do I go about it?

My letter to Adobe after hitting reply in their last email to me..."Can't log out. I rebooted still won’t log out. I used the wrong email to login after it logged me out after a few months of use Now I can’t log out Blue circle is greyed “Help” does not give me the sign out option i am permanently logged in with this wrong email now and can’t log out Every time i open a program it only gives me “Quit” “Buy now” or“Free Trial” buttons to pay money for something I already pay for, no logout option!! I have paid my money already & want to logout under that email & login under the email I purchased with which is this one i am emailing you from I just want to do the simple act of logging out, I am not going to delete all my other passwords in my cache for this You need a better service, i feel you’re a very dishonest company Please will you give the very simple instructions of how to log out of your overpriced app in 2

I'm uncertain how to get a message through to Adobe IT department, so I am trying here. Below you can see message@adobe.com using email services from Amazon - example a27-171.smtp-out.us-west-2.amazonses.comThe Adobe DMARC policy says to reject emails where the domains do not match the sending address domain.Using this Amazon domain seems to viloate Adobe's own policy, and results in the email being rejected with a 550 error.  [2023.10.03] 17:38:54 [54.240.27.171][63090815] Performing PTR host name lookup for 54.240.27.171[2023.10.03] 17:38:54 [54.240.27.171][63090815] PTR host name for 54.240.27.171 resolved as a27-171.smtp-out.us-west-2.amazonses.com[2023.10.03] 17:38:54 [54.240.27.171][63090815] rsp: 354 Start mail input; end with <CRLF>.<CRLF>[2023.10.03] 17:38:55 [54.240.27.171][63090815] rsp: 550 Message rejected due to senders DMARC policy[2023.10.03] 17:38:55 [54.240.27.171][63090815] A trace of the DMARC processing follows.[2023.10.03] 17:3

Bonjour,je veux annuler ma commande et impossible de vous contacter !!!Numéro de commande : ADB031219018BE

I can't cancel my (annual yearly) plan. I followed everything I have to do but I still can't. There is no cancel subscription button and can't contact the adobe. Please help me cancel my subscription. Thanks in advance.

Hi,   I cancelled my adobe subscription prior to expiration of the free trial because i did not understand how to use the features. Then i saw that i was debited on the day the free trial ended. When i logged in back, i observed that a plan had been chosen for me which i am not using.   Kindly assist resolve this.   account: [Personal information removed by moderator.]

What on earth is the problem with the Adobe's Billing System, I've been trying to edit my billing details for the past 3 months. Please tell me what the fukc this is:    [Mod: Moved to the Account, Payment and Plan forum]     None of this can be edited, whenever I click "edit" nothing happens, this is so embarrassing I do not expect this from a multi-billion dollar company, I've been wanting to edit to billing address but they've just been stealing money from the wrong account. Fix this shi.  

My account didn't be refundI'm a student and I used adobe produces within refundable period ,I canceled them and still didn't get any information about my refund from adobe .I tried to contact by email but cant , I cannot call directly beacause it's not a domestic calling . Please respond me for any advices about this problem

Contrate por la prueba de 7 días gratuitos y automáticamente hicieron el cobro de mi tarjeta sin respetar los días de prueba, Porfavor quiero el reembolso de mi dinero, ya cancelé la suscripción inmediatamente de que me di cuenta del descuento en mi tarjeta, si tienen que borrar la cuenta no importa solo devuelvan el dinero Porfavor. Adjunto pruebas de la transacción y de la cancelación a la suscripción    [Mod: Moved to the Account, Payment & Plan forum]  

Can I buy Adobe subscription with a debit card in India? My debit cards aren't working, and I want to know if only credit cards are accepted.

hi,I want to try Dreamweaver..  and I need to know, when you try a product, how long from the time you start the try to when they start charging you?I suppose they don't send you a warning a before they charge you so you have a chance to cancel the "try" before they start charging you..so: for how long is it SAFE to keep a "try" program?I found two examples, here and here, of things gone wrong.. thank you... 

Hello i have a problem with payment  I just did a trial period, I didn't ask for a subscription for one month but you sent me an invoice for one month and each time I will have a message in my card asking me for add money to my account

Bonjour,  Est ce qu'une attestation d'inscription à un établissement (ifapme) me donne l'accès à la formule étudiante de Creative cloud (240€/an) ? merci d'avance 

For some reason, my subscription has been cancelled even though I paid it some weeks ago. How is that possible?? Please help. I have to many important things here. // A very stressed out student

I have updated my payment info and the money has even been debited from my account, still it asks me to update it and my account has been suspended. Please help. 

I canceled the plan but they didn't refund the moneyI bought a plan but I didn't like it I canceled the plan but you didn't give me a refund

I signed up for photoshop with a free trial and got a 2 month free trial. I was not able to cancel before the end of the free trial because I was travelling, but I contacted customer service to cancel it 2 days after the purchase for the annual plan went through. I saw on the terms and conditions it said you can cancel and get a full refund if you cancel within 14 days of the purchase.    The agent tried to sell me another plan and tried to tell me I was not able to cancel. She kept saying the 14 days starts from the day the free trial starts. That makes no sense. Pursuant to the terms and conditions, which she sent me, the 14 days starts from the date of initial purchase, which is the day they first charge your credit card.    [Moderator moved the thread to the correct forum]   I was very frustrated and felt like this is very predatory to try to charge me $160 cancellation fee, despite that I was within the 14 day full refund period. 

Hey there,This is my first post on this community, so I hope I'm in the right place with my question. When I was cleaning my email archive recently, I came across a few emails from Adobe dating from around 2010 that rose some questions, because I'd like to minimize the amout of online accounts, IDs etc. I have. I found emails with passwords etc. from the community, my ID and membership. [1] To start with the latter: what about that membership?! I don't have a payed membership, so that can't be it.[2] Do I really need different passwords for all of these 'platforms' so to speak? Or can I throw out a few mails? But to return to my initial question: what mails should I keep and wich can I throw out? I'm looking forward to your clarification. Thanks in advance!Hieke

Hola, venia pagando para usar illustrator, y decidi cambiarme para tener todas las aplicaciones y ya lo pague y no me aparece nada !!!!!!!!!!!!!!!!!!!!!! solamente que tengo illustrator   [El moderador movió el hilo al foro correcto]

Здравствуйте, я не могу внести изменения в платежные данные, просто не работает кнопка. Как связаться с командой для решения данного вопроса? Спасибо

I missed a payment today due to the lack of money on a credit card. Now, once I have enough money on a card when trying to fix the payment by clicking on "Edit billing and payment", the page that follows afterward looks a bit not right, and all the buttons are not clickable, so I can't change the payment method and retry it, while all my Adobe apps are suspended. I would be grateful if someone could tell me how to fix this problem.

I'm trying to cancel my adobe but I have no way of doing so and I have no one I can contact. I keep having a potential fee being charged that's not going through but how do I go about cancelling my subscription?!?

I forgot to cancel my free Adobe acrobat trial and they're making me pay 109$ now to cancel my membership how do I get out of that?

I've just discovered that Adobe have been charging me for Creative Cloud for over a year. They initially sigend me up for 7 day free trial so I could retrieve an Adobe Spark file. I couldn't. I didnt realise I was signed up for the full package. Went to cancel (as I only just realised) and it's $350+ to cancel. This is robbery. No answer on their virutal chat and can't find an email address. Help!