Account, Payment, & Plan

I didn't realize how bad a company like Adobe would be in terms of customer service. Nirnaya was the agents' name and she ended our conversation asking me to contact them again in 2 hours?? She was talking about tool issues? Which is nothing near what I was asking for help with. The AI was more helpful than Nirnaya. If she took a second to actually understand what I was asking maybe she would understand the problem I am having. Who hires these absolute jesters to provide customer service. And the fact they can end the conversation so you can no longer find a solution to the issue you're having is crazy. 

Hi,I talked with the support team on chat, I asked to change my plan from monthly payment to yearly payment, now it's yearly payment.I want to remove my other plans that I took befure buying the yealry plan,Can anyone help me please solve this problem, in chat they seems they don;t understand what I asked for

I'm trying to update my account to the premium, but it's inform me that my account is expired. Anyone can help me?

Hi,Registered on 26 December 2023 and i have got more 11 days. Why expired then?

My account says free member buy I have a subscription need it fixed ASAP.

An employee quit a year and a half ago. I now find out her Adobe XD plan is still active and we get billed every month. Her mail-account is not active anymore and can't login in her account. How do I stop her plan?

どうすれば解約できますか

I can understand Catalan is missing, even I don't support the lack of sensitivity on this topic. But... living in Schweiz or Österreich, why do I have to select German - Germany?Whoever is in charge of that: can you please enhance the languages selection menu?

Hi all. We bought a plan 3 months ago Photography Plan (20 GB). Which cost 15 CAD per month and they didn’t buy anything else. Over the course of 3 months, we discovered that we were paying Adobe 125 CAD. We looked at our plan and discovered that they had added two more plans to us without our permission, which we did not purchase and which we do not use. Adobe Stock - 10 sources per month - CAD$ 38. 99 /month and Creative Cloud - All Apps (100 GB) - CAD$ 71. 99/month. Moreover, this scam has a continuation, to cancel the Adobe Stock plan - 10 resources per month, we need to pay CAD 175.46, for the Creative Cloud plan - All Apps (100 GB) - we need to pay a difference of CAD 323.96. Who can advise what to do about such fraud on the part of Adobe?

I have been subscribing to Adobe software since October 2020. Since I was no longer a student from October 2023, the price increased to £24 per month, which I couldn't afford. Therefore, I decided to cancel my subscription today. After I clicked the cancel subscription button, Adobe offered me a discount of £13 per month. I found this acceptable, so I chose to continue my subscription. However, I noticed that the monthly price did not change. Consequently, I contacted online customer service. Three different representatives were involved in my conversation, but each of them left immediately upon hearing my request for a refund. Not a single one spoke to me. I have screenshots of the conversation here. It's utterly ridiculous. Such a reputable company treats their customers this way. 

Hello, does anyone know how I can cancel the free trial of Creative Cloud? Ives tried 8 times so far and it won't cancel.. They hit my card for cost. Somebody help me please.

Hi,I took one month adobe subscription, amount got deducted but still the subscription is not activated please check on this issue soon. I need to do urgent work 

Today I added a license code to extend my subscription (Photograhy plan) The code was accepted, however the date of my susbscription period did not extend.I refreshed, logged out/in.  No update.  I tried to enter the code again, it now says allready redeemed. I contacted support by chat, and they state that every adobe customer is having the same issue as adobe's billing system is down for 48 hrs due to maintainance. However Adobe's status page states "All Adobe services are available." Is the adobe agent being honest or are are adobe's billing systems actually down for 48 hrs ? - I can see no other threads - which I would expect if all billing was down.

My trial subscription was extended automatically. Now i have to pay for a whole year's subscription when i cancel and have never used indesign. How do i get my money back?

Hello I have received a pending payment on my bank account, please can you help me cancel this because I need it cancelled urgently. I shall tell you why, so basically I tried to make an account on my windows 11 pc through the Adobe cloud app and I did even setup the plan I was only going to use the free trail. Once I did I tried to login but I couldn't because I didn't verify my account and I wasn't receiving an email, I decided to use the Google sign in feature to create another account through the same email and it worked but once I did i logged it and turns out it made a different account with the same email address.  I have got a pending payment on my bank account it was recieved today and I would like it cancelled asap.

My account was illegally hacked by someone I know (I'm a domestic violence survivor).I need to access the adobe logs that show my account activity history as evidence.the Contact Us function gives me a virtual assistant who doesn't understand.Please help me.

Por que será que puedo usar bien mi suscripción premium en mi ipad e iphone, pero en mi laptop aunque abro la misma cuenta no me deja usar las funciones premium?

I have a regular subscription on January 11th, but I didn't get a regular subscription due to a lack of balance in the tard. Before payment, I want to cancel this subscription, what should I do?

I bought Adobe yesterday and the website tells me to buy Photoshop and Illustrator again.   I also reported this issue yesterday, but one of adobe staff tried to find the Adobe website account issue on my computer and removed CC, reset my Google ID, turned off Windows Firewall, and finally he said that my language I use was the problem.   Could you please assist in resolving this matter promptly?   

I have received an invoice via e-mail, purportedly from 'Adobe Systems Software Ireland Ltd', for ' PHLT,ALL,MLP,DRI12,MAU,001,N/A,1YR PRPD' Could anyone please clarify if this is spam? There is no covering letter or explanation, just the invoice as a pdf attachment, with this coding as the product description in place of English.I'm querying - Ireland? No explanation or covering letter? No clear product description? Sounds fishy and very unprofessional...... Spam?-Meg

Ist  in dem Creative Cloud Foto-Abo ab  11,89 €/Monat inkl. MwSt. eine Nutzung auf Desktop, Tablet und Handy gleichzeitig nutzbar?

 Been using apps to see the status of companies regarding their withdrawal from r*ssia. I saw a quite concerning update that pidors got free subscription because of the sanctions. Can anyone confirm? I've been looking for a reason to sail the high seas for a while now. 

Boa tarde,eu acabei de receber uma cobrança da assinatura sem a minha autorização, eu cancelei no mesmo dia que cobrou ... por favor preciso do reembolso eu estou desempregada e só peguei o período grátis para atualizar meu currículo ... por favor preciso do reembolso ....

Hello, I have been trying to pay for adobe creative cloud under educational license but it keeps showing an error message saying "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." I have tried with my debit card and my father's and everyone else's but it keeps showing the same error.

Please, Adobe, fix the constant sign in issues.  It's a sign in here, there and everywhere a sign in for every service, switching between apps and devices, etc.  Good God man!  I spend more time refreshing the sign ins than working.  Can we get a 30 or 60 day sign in?