Account, Payment, & Plan

Necesito un poco de ayuda o consejos. Soy estudiante y he estado usando Adobe, pero este mes me cobraron 64 euros, mucho más de lo normal. Aún estoy en la universidad, así que no esperaba este aumento. Decidí cancelar mi suscripción porque el precio era demasiado alto y quería un reembolso, pero ahora me dicen que tengo que pagar 346,46 euros para cancelar. Esto me parece muy extraño y no sé por qué es tanto. También he intentado hablar con alguien de Adobe para entender mejor esto, pero no he podido contactar con su soporte técnico. ¿Alguien más ha tenido este problema o sabe cómo puedo solucionarlo sin tener que pagar tanto? Gracias por cualquier ayuda que puedan darme.

   I don't have this option

2 yıldır adobe acrobat proyu yıllık ödeme şeklinde kullanıyordum. Tekrar senelil kullanım doldu ve hesabımdan ödeme almaya çalıştı. Fakat ben planı Creative Cloud Tüm Uygulamalar 100GB planına yükseltmek istedim çünkü daha çok program var ve fiyatı cazip geldi. Acrobat pronun yeni yıl için adobenin bana fatura ettiği miktarı ödemedim ama Creative Cloud Tüm Uygulamalar 100 GB planını bir yıllık için ödedim. Şimdi adobe benden acrobat pro planı için tekrar ödeme almaya çalışıyor. Müşteri temsilcileriyle hem yazılı hem telefondan konuşmama rağmen durumu anlamıyorlar. İddia ettikleri şu; güya adobe bana acrobat pro için geri ödeme yapmış (banka hesap hareketlerimde böyle bir transfer söz konusu değil) olduğu parayı tekrar benden geri istiyor. Yani planı değiştirerek otomatikmak iptal edilmiş olan acrobat pro planının yıllık ödemesini benden almaya çalışıyor. Artık ne yapmam gerek bilmiyorum. Müşteri temsilcileri bir çözüm sunamıyor. Ne yapmalıyım?

I started a free trail then cancled it but it still charged me

hi. You provide invoices but not paid receipts - how do i get a receipt?  

hace unos 2 días acabo la prueba gratis de 7 días, pero al momento de querer cancelar nunca me cargo mi perfil para cancelar la prueba gratis y me la cobraron. (la pagina se queda en blanco) (quiero ver si se puede un reembolso por que no ocupo adobe)

Adobe has put in extreme block to acess them via phone yet happy to take your money. They give you self help which doesn't answer my questions regarding a change I plan to make. The BOT promised me a phone call back but it never happened. I have used Adobe for years but now they want out of my business, Anyone have phone #'s or found same/issues?  How did you resolve?  

Hello, as mentioned, I have registerred and paid for a subscription with the wrong email address.Did not verify it, nore I have put in a mobile phone number.Now I cannot access my account anymore. I am in a infinite loop of adobe sending me a verification code to the email address which is not mine.Thank youSimon

Hallo, ich habe eine Jahreslizenz für das Foto-Abo erworben und wollte die Lizenz nun aktivieren. Ich habe den Code über die Website creative.adobe.com/redeem eingegeben und wurde auf die normale Adobe-Account-Website weitergeleitet. Hier wurde ich aufgefordert meine Zahlungsinformationen einzugeben, was ich - da ich das Abo bereits bezahlt hatte - nicht getan habe. Nun wird mir mein Abo als inaktiv angezeigt und ich habe nur die Möglichkeit meine Zahlungsinformationen einzugeben bzw. einen Code für den Prepaid-Tarif einzugeben. Ein erneutes Eingeben des Aktivierungscodes ergibt, dass der Code logischerweise bereits eingelöst wurde. Dennoch hat es die Lizenz nicht aktiviert.  Was kann ich machen? Ich hatte bereits im November 2022 eine Prepaid-Jahreslizenz aktiviert, welche Ende letzten Jahres ausgelaufen war. Das Fotoabo war also nun rund 1,5 Monate inaktiv. Das sollte doch aber keinen Einfluss auf die Wiederaktivierung haben? Vielen Dank!Lina

Hola!Tengo un problema ya que tengo 2 licencias una de adobe Reader pro  la cual es brindada por mi empresa y la de Photoshop la cual yo pago aparte, pero no puedo tenerlas activas en la misma computadora al mismo tiempo por lo que tengo que salirme de una para usar otra. Existe alguna forma para tener las dos cuentas activas en la misma computadora?Gracias

____Image 1The above image is the first page one sees after clicking "Start free trial" for Adobe Acrobat Pro. The only thing to imply you're entering into a one year contract is the word "Yearly". Of course, to be fair, "Yearly, billed monthly", does strongly imply this is an annual contract, but it's not explicit. And we live in a world where no other subscriptions to major cloud/software services anywhere else on the Internet are annual. They are *all* cancel anytime, with no additional fees. Sometimes you still have to pay for the month you're in, or you pay a prorated amount, but nothing beyond that. Moving on . . . ____Image 2This is the second page. Keep in mind, clicking the "Agree and subsribe" button will be the THIRD time I've clicked on something since entering the Adobe website. The total cost of the annual contract, and my payment information don't even appear on the screen together at the same time. You have to click the down-arrow next to "Yearly, billed monthly" t

Hola, me gustaria cambiar mi forma de pago, ya que, cancelé mi plan por unos meses porque no lo estaba usando, ahora quiero volver a comprar mi plan, pero al momento de el pago, no puedo cambiar la forma, como podria hacerlo? 

I was using the App and wanted to try a premium feature. There was an offer for a free 7-day trial. I agreed to the free trial and then cancelled within the same day. For some reason I was charged for YEAR's worth of the premium subscription without my consent. I tried to contact the App Developers and Google Play, where the trial was selected, but did not get a response or was told a request for a refund wouldn't be granted. I never agreed to the charge in the first place, and haven't since even used the App.  I complained about the charge on the reviews, and received a response from the App Developers just the other day. It said Hi, Thanks for writing in! Could you please share your email address and order number (if you have it with you) on forums.adobe.com? Our experts will help you with the cancellation and refund process. Feel free to write us back if you need anything else! Thanks for being an awesome customer. 🙂 ^RcI'm not sure about posting my email address o

Ik heb geen paypal of creditkaart. kan het ook met ideal een abonnement betalen? [email removed as per forum guidelines]

I was using the App and wanted to try a premium feature. There was an offer for a free 7-day trial. I agreed to the free trial and then cancelled within the same day. For some reason I was charged for YEAR's worth of the premium subscription without my consent. I tried to contact the App Developers and Google Play, where the trial was selected, but did not get a response or was told a request for a refund wouldn't be granted. I never agreed to the charge in the first place, and haven't since even used the App.  I complained about the charge on the reviews, and received a response from the App Developers just the other day. It said Hi, Thanks for writing in! Could you please share your email address and order number (if you have it with you) on forums.adobe.com? Our experts will help you with the cancellation and refund process. Feel free to write us back if you need anything else! Thanks for being an awesome customer. 🙂 ^RcI'm not sure about posting my email address o

I have a suggestion: Is it possible to provide more than one method of payment for Adobe programs such as PayPal or instapay .. etc., as I cannot pay using the existing methods ?  

Good morning. I'm trying to access a Premier account on a laptop where my son has accessed his own account. However, I can never log into my account because Adobe redirects me to my child's account. I've already installed and uninstalled Premiere but nothing happens. I can not access my account.

Hey hey,my old subscription had expired and I now wanted to activate it with an officially purchased voucher. I entered the code, it was confirmed by a push message, but after that the new subscription wasn't displayed. No service on weekends, really bad service. Does anyone have a hint?Thanks, Basti

Hi,I activated a package with the free trial version, but unfortunately I canceled it too late, so the price of the first month was deducted. However, since the plan has been cancelled, I can't use it and my money is in it. What can I do?Thanks for any advice or help.

Salve a tutti!sapete se è possibile sospendere per un periodo il piano senza annullarlo?grazie a tutti in anticipo.

Dear [Adobe Customer Support],I hope this email finds you well. I recently discovered that my credit card has been charged for Adobe services for the past several months, despite not actively using or subscribing to any Adobe products during this period.I kindly request a refund for the charges incurred during this time, and I would appreciate it if you could promptly process the refund without any additional fees.Furthermore, I would like to cancel any existing subscriptions associated with my account without incurring any cancellation fees. Please provide confirmation once these actions have been successfully completed.I understand that resolving this matter may take some time, but I would appreciate your urgent attention to this issue.Thank you for your prompt assistance in addressing this concern. I look forward to a swift resolution.Sincerely,Jiwon Yoo 

How to check my card details assigned to my Adobe account?  

Olá! Estou com minha fatura em aberto dessde novembro. Não efetuei o pagamento poque sofri um acidente ( Quebrei a mão e o punho) e desde então estou gastando com medicamnetos e exames. E não estou trabalahndo devido a mão esta quebrada. Gostaria de saber como cancelar a cobrança até eu me recuperar e voltar aos trabalhos.   [El moderador ha movido el hilo al foro correcto]  

Adobe Creative cload got added to my plan when getting photoshop. I canceled it, but I need to refund since I know I won't use it. I got it less than an hour of this post. 

Olvide cancelar la prueba gratuita y se hizo el cobro. Para lo cual solicité el reembolso, me devolvieron el dinero incompleto a pesar de que no ha pasado ni siquiera una semana y está dentro de los 14 días que supuestamente estipulan. Quiero el reembolso completo por favor.