Account, Payment, & Plan

Hello, I would like to renew my SURFspot student license for Creative Cloud for another year, but I will graduate within a few months and my student e-mail address will no longer work. Is it possible to still get the 1-year license and use it after my student status expires? Will I be able to change the e-mail to my personal one in the Adobe account? Thanks

I am trying to log in to my school account and I have homework due in an hour. I was told to call customer support, they told me to call another number. It keeps saying buy subscription but i already bought it

Première question: J'ai acheté photoshop elements 2023 pour le télécharger. Deux commandes identiques m'ont été facturées avec des numéro différents et des numéros de série également différents.Les deux commandes ont été facturées. Comment faire pour qu'une commande soit remboursée, je n'ai téléchargé l'application qu'à partir d'un seul numéro de série.Seconde question: Lorsque je suis connectée à mon compte Adobe, il est indiqué dans adobe account qu'il n'y a aucun appareil activé, alors que je me sers du logiciel. Pourquoi? Je ne sais pas si la licence a été activée, pourtant la connexion entre le logiciel et Adobe est indiquée sur l'écranMerci pour votre aide 

Bonsoir,je paye chaque mois 17,99 pour adobe systems, qu'est-ce que c'est? Merci.J'aimerais annulé, mais je ne sais même pas qoui 😞

Today, I opened Photoshop and was surprised to see it had logged me out. It's never done that before. When I logged back in, I'm greeted with a "What profile should we use?" window. I've always just had the one profile (individual). But now Adobe has given me an additional profile connected to a business I've never worked with.The additional profile only has access to the free apps. Checked my connected sessions and there's only me currently logged in. I have no idea where this profile came from. There's no account notifications that someone might have used my email to create a new profile.Is this a bug? Something I should be worried about? How can I delete this errant profile?

hey! I bought the Adobe all applications ($60) few months ago. Since i didn't need it anymore i changed my plan 3 months ago and should pay around $10. I could cancel the all applications but it was expensive, so i changed it. Now i've been drawn for both of the plans for 2 months, so i've lost around $120. Why??? 

I Have charged for subscription that I don't have it in my Apple subscription and I didn't pay for subscription but in my bank account they charged me for what?? 

I just paid for monthly subscription today and it says its 2 days left. Why am i being charged for December 2021 and i never even used the apps for the whole month? How do i pause the subscription when i don't need it? Why give me access to an application i haven't even paid for when you can just deactivate it?  Did i select the wrong monthly subscription? You can't send an invoice when i didn't request for the product.

Hallo, ich bin seit kurzem bis dato sehr zufriedener user eines Einzel ( App ) Abos. Nur würde ich gerne einmal mit etwas Halbwissen nach haken, inwiefern eine Kündigung z.b 15 Tage vor dem eigentlichen Ablauf von Deutschen Gesetzen, in anbetracht dass das Abo nach einer Kündigung sofort erlischt obwohl man eigentlich ja noch mind. 15 Tage Zeit hätte abweicht? Man kannn sich als Dienstleister schon vorstellen dass man sein Abo das nur z.b 1 Monat für ein bestimmtes Projekt laufen soll nicht immer genau zum. letzten Tag kündigen kann, also ich kann mir da Unmengen von Gründen vorstellen. Ich weiß es eben nicht genau aber ich denke dass es doch Gesetze gibt die sowas regeln, Adobe ist der erste Anbieter bei dem ich sowas vorfinde. Ich möchte hiermit einmal um eine Stellungnahme bitten oder ggf. eine Änderung. Ich möchte mich bei so einer tollen Software doch auch toll fühlen :´D Das möchte heißen ich möchte mich nicht gezwungen fühlen genau auf den letzten Tag zu achten um ein Abo zu kün

Well I downloaded a free trial to check if a pdf was corrupted or if it was just the app I was using (it was actually corrupted). I cancelled the trial and I didn't receive any emails or updates about it. Fast forward 7 months I notice a weird transaction on my credit card from Adobe, turns out it wasn't cancelled (the cancellation process is a bit lenghtly actually) and I'd paid almost 200CAD for an app I only opened once. They did weive the almost 100CAD cancellation fee though so that was nice. So if you're signing up for a free trial. Don't expect them to let you know it ended.

My trial period with photoshop will expire in 3 days from now and I am trying to cancel it but I got an error "There was an error with this action. Try again later. f3511318-37f3-4855-b001-85482b084bc2", it happens after asking me to re-login and redirected me to the cancel process page I think. I disabled popup and redirects option in chrome but issue still persist. I've tried several times.  Please cancel it before my free trial ends, it will auto charge my paypal. Thanks

My money Got token, my money should be returned to me soon as possible, 

As someone who has at least 10 years of work experience in the field of graphics and graphic design, as someone who has experience working with almost most of Adobe's software, as someone who after many years was finally able to start his own advertising company, what a sin. I did ? that I live in a country where not only I have to suffer a lot for free communication with the internet world, but I even have to see all this unkindness from your company and continue on my way. What is my sin that I was born here and allowed access to the best I don't have the world's graphic software that belongs to your company? As a support, please tell me how can I access your software and access your new artificial intelligence while I live in Iran? What is my fault that I have to endure all this suffering for a small task? While I am not guilty of anything, I am even ready to buy your software, but I don't have access to this? My business is dying due to all these strict rules... It is dying.

Bien le bonjour,  j'aimerai que une de mes formules ne se renouvelle pas automatiquement (il reste trois jour) , en effet je souhaite ne pas continuer , mais on me demande des frais, alors je veux attendre les 3 jours restant d'abonnement, mais après fini, comment puis je faire et qui contacter pour dire que après le 9 septembre je ne souhaite pas renouveller premier pro ? merci d'avance,

I just realized but I subscribed to the wrong Lightroom. How can I switch to Lightroom Classic, which is the same price?

Bonjour,Je suis abonnée à la formule tout Adobe à plein tarif (soit 62,47€) et j'aimerais passé à la version étudiante car je retourne dans les études. Comment faire ? Dois-je résilier mon abonnement et choisir celui étudiant ? Merci d'avance pour votre aide.

I am asking this to the community, since Adobe does not provide any useful support: I was resigning from the ordered Product. The confirmation email stated the service will end 24. Juni 2023. However, I am still receiving reciepts (for Juli and August). I just saw that my order is still active in the creative cloud. Is there any way to get (real) support regarding this issue. 

Recently changed residency from canada to Hungary. I am unable to edit my new phone number in order to proceed with two ways identification required by Adobe. Please help!

and I was getting billed twice for the same service. Frustrating!!!!!!!!!!! I need to speak to a person not a computer!!!!!!!!!!!!   (moderator changed the subject for clarity.)

Because of errors on the part of Adobe, I paid (not voluntarily) $600 for a one year subscription to Acrobat.  They say they cannot refund the overpayment because they are not allowed.  Can anyone from Adobe assist?  This is not a technical issue. 

 Like what the title said, I canceled my Creative Cloud All Apps100GB plan in June and suddenly today it charged me $20.99 for an app I don't even have on my computer anymore. Checking my account, it says that I suddenly have an annual plan to pay monthly. Looking at the Invoice and billing history, I have not been charged any money since June 10th, then it charged me $1.33 on September 8th (I didn't notice it because I thought it was an Apple iCloud Storage charge), and then it charged me $20.99 today September 10th. I believe I canceled the plan around late June after I finished school. I canceled Adobe for 3 months now and I'm curious why it suddenly charged me. I can't cancel it because I'll have to pay a $39.98 early cancellation fee. I am incredibly frustrated and there is no email, phone, or ticket for customer support, I need to get a refund and cancel that plan now before I lose more money randomly. 

I know there are other thread in here talking about this trial period moving into a annual subscription but I'd like to know how they are getting away with this. And they are penalizing me canceling early to a sub I NEVER wanted inthe first place. Does anyone have experience with getting their monies back? I am totally done with subscriptions and with Adobe!! There are other fish in the sea of creation content software and now is the time to try them all.  

Dear Adobe Team,I am Ljubiša Cvorović, a student at the Faculty of Technical Sciences in Čačak, and I have a passion for design. With limited financial resources, the Adobe Creative Cloud package is essential for my design work, but affording it has been a challenge.I kindly request your support in the form of a donation or a student discount to help me continue my journey in the world of design. Your assistance would mean a great deal to me.Thank you in advance for considering my request.Best regards,Ljubiša Cvorović

Helló! Hogyan törölhetem a banki adatokat a fizetési beállításokban? Egyszer fizettem egy baráti kártyával, és szeretném törölni a listáról. [A moderátor az egyértelműség kedvéért témát váltott. Volt: kérdés]  

Why is there a billing issue on my Adobe account, even though I have just completed the payment?