Account, Payment, & Plan

Hello! So yeah i really need to get in direct contact with a Adobe support or anything like that. Not the AI Bot that can't understand. And yes i understand hows the bot works and i no i can't go that way. It's really important for me.  Im Certified in 4 programs and have been in Adobe Champions and have been loyal with Adobe and i think they can atleast read one of my mails (if i can find any mails to contact) Do you guys know any way to do that?  Would be great if it was swedish Adobe? but anything will work. Thank you so much 🙂 

I have used the student adobe package for over a year now and was just billed for renewal, but it was over $100 more than my last billing. Did my student discount expire? Does it only last for a year? I need help!   [Moderator moved the thread to the correct forum]

Hello,I would like to know why I have been charged 37,90 for ΑDΟΒΕ SΤΟCΚ and 24,79 for ΑDΟΒΕ ΡR CRΕΑΤΙVΕ CL when I just asked for adobe premiere. Now I am paying 37,9 for the entire suite (changed my plan), but I don´t know why they charged me all this things during the last months when I nver asked for it.Is possible to ask for a refund?Thanks!

Hi everyone,I was using a monthly subscription to the Adobe Illustrator app, but I had to work on another computer where I couldn't use my subscription and created another account where I used the trial version. I did not enter payment information for the new account, but the money was still withdrawn. Maybe someone know .Why is this happening?

Adobe withdrew money from an account I don't know, I don't know how to get a refund because I don't know the account that was taken, how can I get a refund?

I am a graphic designer that is planning on retiring soon. I have been using Adobe products since the very first version of Photoshop and Illustrator came out. I would like to supplement my income with freelance design in retirement, but will be on a fixed income and can't possibly afford the current prices. I was in my early thirties when digital graphic design really took hold. The older designers who had difficulty adapting either switched careers or retired. As a result, the vast majority of designers from this era were young.  These designers are now beginning to retire and in the coming years, there will be a great number of us who will be in my position. Does Adobe have any plans on offering a senior rate? 

Hello, I have an annual plan for  Adobe Acrobat Pro subscription paid by Visa credit card. I have paid always in Argentina pesos but this month the amount appears in dollars. Is there any explanation for this currency change? I contacted Visa in Argentina but I have no answer.  Invoice # AB02374500423CAR. I also send an email to store@adobe.com in oct 19 without answer up to now. My email address <email address removed>   Rgds, Miriam 

creative cloud as studentb Signed up for a  trial Was immediately billed the subscription fee.

I need a subscription to creative cloud student and edition and am facing some issue while making payment (reasons double check and make sure your payment information is entered correctly if this issue persists you may need to use a different payment method or contact your bank)...this is a problem my gmail id login adobe (removed-kglad)    please request you to solve this problem as soon as possible

I'm trying to contact customer care on chat (or really just any possible way), but I'm just sent in an endless loop through different pages, where I inevitably end up on https://helpx.adobe.com/contact.html, where there is no contact info or option for chat.Can anyone tell me where Adobe is hiding their contact info? PS: I'm close to having a stroke here, since I know this could be made easily available, and I guess they don't want me to reach customer care.

Ich möchte gerne meinen Tarif für Lehrer für 16,25 EUR weiter laufen lassen. MfG J. Mück

Hey!I bought a subscription to Photoshop recently on a new account that I didn't realize had a typo in it- I somehow missed the m in .com -__- Now I can't access that account because the password isn't working and I'm just feeling like a big dumbass. I made a new account with the right email but I need to cancel my subscription on the wrong account- how do I even do that? Thank youuu

i cancel my plan do i will get my momey back ? with 12 day

I need help.Credit Card was hacked, and someone bought a product without my Consent.I already contacted my bank to cancel card.The Charge is from September 2023 for $69.99. I believe this person created their own account. Thanks,Ernesto 

Ich habe mein   Abo seit August schon gekündigt.Es wird jeden Monat trotzdem abgebucht.Ich habe es meiner Bank gemeldet aber ich kann doch nicht jeden Monat zur Bank.Das ist echter Vertrauensmissbrauchhat jemand die gleichen Erfahrungen .

Hola, esta semana realice una compra trial de 30 dias de la adobe suite la cual me desconto automaticamnte  26.000 mil pesos y se supone que es trial, hoy me acaban de cobrar un trial de 16.990 mil pesos, se supone que modifque todo para que quedara en uno pero tengo 2 cobros  que no corresponden! Saludos

I was going to cancel my free trial, but I updated it by mistake, I want a refund, please help me.

At the very beginning, I knew a system of paying every month. But I didn't know I couldn't cancel. I will not use this program anymore. I won't be paying anymore. I don't want a refund. Please cancel my subscription, thank you.

I was given a free subscription for (I think) 3 months - it was about CC and 100 GB storage. This was totally useless and unneeded because I already have/had a subscription of the same (I am admin of our school's account and moreover have one of our three teacher/student subscriptions which I renew each year with a code). Now, the run-out freebie subsc. is causing problems because there was no payment method attached to it (obviously) and now it's on red alert - "payment problems!"! I cannot enter the subscription to 'cancel' it as it's ended - and I never booked it in the first place. This is really annoying as the 'missing payment info' causes an alert in the system which leads to me not being able to use/enter my profile to the full. Steffi

I was already charged for the whole year. I was supposed to be on 1 month trial. I want a refund since I learned that the tools I wanted to use aren't on iPad version.

I have had the same package from adobe for several years, I used it all through University, Undergrad and Masters. I now have a separate account for work which I now use most often so instead of paying over £50 a month I tried to cancel my account only to be told there was a £286 cancellation fee- I cant afford to keep the account so I certainly cant afford to pay the cancellation fee.To resolve this I then tried to reduce my costs by 'managing my account' and reducing my 'ALL' package to Illustrator only for my daughter to use now she has started college but it wont allow me to change my package.Then we tried verifying her student credentials instead and it wont allow that either, despite providing her tuition, student email and enrolment details.I feel like my only option is just to cancel the payments my end now as it is prohibitively expensive and adobe seems unwilling to change my package, verify my daughters educational status or allow me to cancel without fees!!! Ive h

I'm a test version, though obviously the money got out under the name of 'KCP'. It is embarrassing to say that it is a trial version to use as a paid version. I don't know why.

My photoshop plan has just renewed, and my old credit card associated with the plan is no longer active.I'd like to be able to retain my old plan/pricing, but whenever I try to update my plan the website provides an unresponsive modal that indefinitely spins. I've tried 4 browsers across 2 computers, and on mobile, and tried waiting up to 10 minutes. The results are the same in every instance. I had hoped perhaps that the creative cloud desktop application might serve as an alternative, but it redirects to the website as well. I'm hoping that this is a temporary web issue, or there is some workaround. 

Dear Sir/Madam,Today you made a purchase and withdrew funds from my card, you can return the money to me

I recently recieved an email saying: The price of Creative Cloud All Apps 100GB is increasing, changing from £43.32/month to £56.98/month (inclusive of applicable taxes/VAT/GST) on your next renewal date.  However i'm currently paying £51.98/month not £43.32/month as stated above. When i tried to ask the virtual assistant for help they gave me this information about my account (before promptly cutting me off): Here are the details linked to your account:Creative Cloud Indiv (active)Creative Cloud All Apps 100GB (active) What is 'Creative Cloud Indiv' and does the additional £8.66 relate to this? I only signed up to one service as far as i know.