Account, Payment, & Plan

Buenas tardes.Hace unos días, subscribí al plano de Adobe Creative Cloud para prepararme a la práctica de la universidad y quería probarlo gratis durante una semana, pero luego mi ordenador murió porque no aguantó este programa. No podía hacer nada ni anular la subscribción y ahora estoy en punto de perder casi 130 euros (porque para anularla ahora tengo que pagar 108,14 euros más), teniendo en cuenta que utilicé el programa una vez y no lo necesito más para nada.¿Me podéis devolver dinero? ¿O, por lo menos. anularme la subscripción sin ningún pagamiento? Gracias y un saludo

I do hope this is a bug. But I've had the membership with Adobe for years and I tried cancelling it earlier last month because I'm graduating and without a job. During my cancellation process, Adobe OFFERED a 2 months free break for my autopayment before charging again to avoid cancelling my membership altogether. I thought it was very nice of an offer and I clicked that option instead of cancelling.  Then paypal announces Adobe autopayment went through this month anyways. When I appealed to paypal that it must be a mistake because I just got 2 free months, whoever processed my ticket on the Adobe end flat-out cancelled my membership and informed me afterwards via email, not even waiving the May payment.  You could have just let me cancelled instead of offering me a fake plan to get one more month payment out of me. Just saying 😕😕 

How can I change my payment method for my Adobe account on the Adobe Community website?

Hola, hace meses que me estan cobrando doble, etan ambos planes asociados al mismo mail?!quiero mantener un plan el de 1TB pero al cancelar el otro me cobran por termino anticipado !! alguien presenta un problema asi?, quien pueda dar una solucion?ya que no e encontrado un soporte donde un humano me pueda dar una solucion. Gracias 

Bonjour, j ai un problème lié à mon compte. Je veux utiliser la dernière version de photoshop mais ils me disent ue je dois avoir plus de 18ans pour l'utiliser alors que j ai 25ans. si quelqu'un peut m'aider à résoudre ce problème s'il vous plait .

Generative AI features are currently available in a selection of our (beta) apps and experiences for people 18 years or older. The ability to use Generative AI continues to develop. It will continue to be made available in beta and release features for Adobe applications and services in the future.   Why can't I access the Generative AI feature in my app or services if I'm over 18?   If you are over 18 and the Generative Features are disabled, then the Date of Birth assigned to the account may be incorrect. To update the Date of Birth, you can do the following:   Sign out and sign back into both the Creative Cloud Desktop app and the Photoshop (beta) app Log into Behance with your Adobe ID and enter your Date of Birth. If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.   Once the account is updated, relaunch the Adobe application or services to enable any Generative

I canceled my plan and i want to delete my credit card information from this app and recover my money 

I've been a customer for 4 years. Every year they raise my monthly costs with €20 dollars extra. I go to the chat and explain i want to cancel and they offer me the 'special price' again. Chat helpdesk is unavailable for weeks. So now i have to cancel the subscription. Does anyone know what hours the chat is available? I tried nighttime daytime everything. I need Adobe, but price is getting to high

Hi There!I can't start working with AI in adobe beta, an error pops up - "currently unavailable to users under 18" when i try to choose generic subject.  But I have the correct date of birth in my account, and it is not 18 years old)Halp!

Hello, I am using Photoshop BETA. But I want to make productions with Artificial Intelligence. It warns that you are under the age of 18. I couldn't find where to edit my age in my account. Can you help me?

Vorrei annullare il mio piano, ma la pagina di elaborazione da errore al 1° step del procedimento e non va oltre. Ho riprovato più volte ma non ho ottenuto alcun cambiamento. grazie!

Hey guys,I wanted to try photoshop beta. But I cannot use all functions. It says I'm to young (under 18) and I cannot find the point where I can correct my age.Can you please help me?Kind regardsWiebke

my date of birth is wong and I need to change it 

Compré dos productos desde apple, cada uno te da 100gb de espacio en la nube, pero solo se me est reflejando 100gb cuando hace dos semanas me decía que tenia 200gb que se me hace correcto por tener mi cuenta con dos productos, me puede n ayudar por favor 

Hello, why I have been charged 2 times in a month?May 29 and two days later, that is, today, May 31 again?how can I solve it?

i get an 18 age limit warning when I want to use the generative fill in photoshop beta, so I'm 39 years old, how can I fix this

I am a user of modest means. I would like to acquire full use of all features of the Scanner app. But the only manner I see for doing this is to pay for the entire Acrobat bundle. That's rather pricey for me. Is there a less expensive way for me to acquire, simply, full use of the power of the Scanner app? Does Adobe stuff come a la carte?

Print do aviso, meu plano anual ainda está ativo, assinei em fevereiro.  Pode ser apenas um erro de notificação? Estão me avisando em todos os aplicativos  

it says unable to verify my subscription and ask me to check my internet connection.but the fact is everything works well except adobe xd. I cant fix this 😞

Hi, I would like to use the Photoshop beta for the IA, but I cannot prompt because it says I'm not 18 y.o. I demonstrate with my certificate student that I was born in 1993 how is it possible that I still have this issue? I uninstalled and reinstalled the app later in the verification but nothing

Hallo! bei meinem Abo wurden fälschlicher Weise die letzten zwei Monate der falsche Betrag verrechnet. Ich habe jetzt meine Studienbescheinigung nachgereicht und eine Email erhalten, die von mir verlangt den Kundenservice darüber zu informieren, falls es falsch abgebucht wurde, damit das korrigiert werden kann. Ich erreiche niemanden in der Hotline und werde hier immer nur auf Fragen und Community verwiesen.... WIE KANN ICH JETZT VORGEHEN ?   

"If I canceled a subscription, did they make me pay 112 euros

I already cancelled my adobe subscription for I think Adobe premiere pro but I've just recently discovered through my bank statement that Adobe still takes my money monthly. And when I go to my accounts on Adobe, it shows that I am not subscribed to anything at all, which makes all this confusing and absolutely terrifying. 

me llego un descuento de casi 300 soles y cuando llame a mi banco me dijeron que era de adobe, revise mi cuenta y al parecer alguien uso mis datos para comprar la suscripcion completta, cabe resaltar que hace un tiempo tuve un virus y restableci mi computtadora pensando que se habia solucioonado pero ahora creo que es esto lo que lo causo ya que revise otras cuentas como netflix, hbo, prime entre otras que intentaron hacerlo pero como este era prueba gratutuia ppprimero solo en adobe pudieron, necesito mi dinero, como puedo solucionar esto, ya reporte la compra a mi banco y estan investigando, el support de  adobe puede ver el ip de donde se usoo mi cuenta?

Hello! Can i purchase a product in Russian Federation?