Account, Payment, & Plan

I am working with a customer that is being double billed. Here  is August. Here is September.   Yes - hours of time with Customer Service has been painful. Yes - account purchase history only shows one purchase. Yes - there is only one Adobe ID/email for this account. Thanks in  advance for help to resolve this double billing issue.

I do not know what plan is suitable for me. I am a retired teacher. I think a very simple plan for me should be enough. Can you give me any suggestion?   Branched from an unrelated discussion and changed the message title... Moderator

foi debitado no meu cartão sendo que afala que é teste gratis 30 dias,

Hi, we have purchased 1Yrs plan of Adobe Illustrator last week(17/08/2023) by the mail id by today Ai showing buye or trail version, we can't use Ai now,we didn't get any invoice copy throught mail.   [Personal Information removed by moderator]

Hi. I have been passed here by Adobe live support. I wish to purchase the yearly subscription of Adobe Photoshop, but i require a proforma invoice before I make purchase. Is this possible? ThanksRichard Smart 

Hello I have an issue where the accounts management page say i have access to Pro and it installs and works but if i look on the Web or in creative cloud it says i do not have access As you can see from above the adobe icon has a blue lock icon saying not available in current plan     

I downloaded Adobe purely to try and get my transcript. What I did not know was that I somehow subscribed to Adobe without my knowledge and never received any sort of billing receipt or billing information. I did not realize that I was being billed until two months after it had happened. I called Adobe asking me to be taken off or stop being billed and it did stop. Until three months after I was stopped being billed I was billed AGAIN for Adobe when they told me they would stop billing me. So I tried calling again and the person I talked to was going to CHARGE me to be removed from the billing, it was like $100 too, and I didn't want to be charged again. I ended up getting frustrated and getting nowhere with the salespersons. I want to delete my account and never use Adobe again but that can't happen until they stop billing me. Is anyone having this same problem?? 

I have created 2 payments. First payment was not accepted and I had to make another payment and was completed. I need to know how to receive my first payment back , because when I check my bank I have seen that the first payment was transferred.

I am using the adobe pdf extractor feature through API's.I use this but through API:https://acrobatservices.adobe.com/dc-visualizer-app/index.html# How do i sign up for the paid version?

On my account, I have no paid plans, yet today, I was charged $58 dollars.  I cannot seem to figure out where I have my card information on file.  Please help.   

Uygulamadan planı seçtim kart bilgilerimi okul bilgislerimi girdim, kartımdan ücret çekildi ve sonra ödeme hatası aldım fakat deneme sürümü bitmiştir üyelik satın alın ekranı geliyor hala ne yapmam gerek ?

I am posting here to draw your attention to a concerning issue regarding the unauthorized reselling of Adobe enterprise, K12, and team licenses to individuals online. By my estimate, over 1000 copies of licenses from these sources have been sold to individual buyers since March/April this year.  Below are screen captures of proof FYI.  

Tengo contratado el programa illustrator de forma independiente, no bajo un plan.En ningun momento cancele el servicio y me doy con la molestia que el programa se cierra a cada rato impidiendome trabajar. Luego de que esto ocurriese muchas veces en una hora, revise el creative cloud y me doy con la sopresa que me habian quitado acceso al programa sin que yo hubiese cancelado el servicio. A mi me cobran de forma puntual mes a mes y pido que me solucione el tema para poder acceder y continuar con mi trabajo.Adjunto imagenes del problema.

Who do I contact about getting a refund because I had signed up for the subscription and agreed to make a payment but I didn't agree to pay $70 I was only intending to pay for like you know a month and it charged my card and I'm just now getting to where I can get. It all straightened out but I can't find where or who to contact

So I want to re-activate my subscription but the option is blurred out?

Why does adobe charge me for a future subscriptions May 2023 to May 2024 when I cancleed my subsctioption in May and it shows deactivated, and in addition proof is that I cant use ADOBE, and yet ADOBE still wishes to charge my credit card.   I have refuted the cahrges with my credit card company but they claim ADOBE still wants the money.  I have a snapshop of my account deactivation and the request to cancel back in MAY   How is this legal?   [Moderator deleted attached private information. Please do not post private information like e-mails and phone numbers]

I installed a free trial of an upgraded version of Adobe on May 11, 2021.  The free trial was supposed to give me several benefits, including the one I was mainly interested in, making a PDF a fillable document.  However, the features of the free trial did not work.  So, I cancelled within 30 minutes of signing up for the 7 day free trial.  I even got the e-mail confirmation.  I think nothing more of it until I noticed in July that my card was being charged $14.99 each month!  I contacted my bank and disputed the charges.  They were able to refund the July payment.  They charged again in August and so on.  Each month, I disputed.  Each month the money was refunded.  Finally, getting tired of having to deal with it every month, I went into Adobe to contact them directly and I see that they have me listed as having an active account!  After waiting for an agent for almost an hour on chat, I finally just went through the cancella

Hi Guys,I purchased a subscription from one of the authorized distributors of AdobeIt is certified with CCE All Apps for K-12I tried to contact support but it is not available todayMy question: Can I continue using my subscription ?am i okay with this ?

Ödeme sorunu! Ben Adobe ödemelerimi iptal ettim sanmıştım ama bugün hesabımdan tüm paranı çekildiğini gördüm ve o para şuan çok acil lütfen yardım edin! Paramı geri almalıyım! 😰 Kanıt burada:  

Al actualizar Photoshop tanto la versión original como la beta y Lightroom me sale el botón Probar en vez de Abrir y abre una pagina de prueba de 7 días, supongo que será un error de la App ya que estoy al corriente de pago, gracias 

Hello. How can I contact you?the amount of 11.89 euros was taken from my card by mistake.about 2 weeks ago, I logged in with the wrong account on Adobe and I don't know how to cancel it. I thought he hadn't logged in, but apparently he did. I want the amount back and I would like my account to be deleted and no more money to be debited. I don't have access to the account because it's the wrong one. I don't even know what it the cont. help me, please fix the situation.I want my money back and I don't want the plan.

How long does it take to receive payments from adobe?? Its already been 5 days

j'ai acheter converter pour la traduction de PDF ca ne marche pas je demande le remboursement

Hallo zusammen Ich habe vor Kurzem ein Photoshop Abo gekauft, kann aber seitdem nicht mehr meine Abos verwalten.Stattdessen wird mir seit 2 Tagen diese Meldung gezeigt:  Hattet ihr sowas auch schonmal und wie lange kann es noch dauern, bis ich auf die Abo-Verwaltung wieder Zugriff habe? Danke im Voraus 

I am using Premiere Pro and its media encoder ONLY, but I see an additional charge of $9.99 with the description:  PHLT,ALL,MLP,DRI01,MUN,001,N/A,1 YR NEW What does this mean?  Im a bit confused as to why I am paying for Premiere Pro/media endcoder, but it appears to be some of the other apps that I have never used/installed.