Account, Payment, & Plan

Tengo contratado el CREATIVE SUITE COMPLETO, pero este mes lo tengo como si lo hubiese contratado doble, en mi tarjeta me hicieron el cobro 2 veces, como puedo solucionar esto?, y como paso que lo contratara doble?.saludos.

Hi,Looking for advise what would be the best recommended and cheaper solution to add 2 products below to my existing plan:1. Adobe Illustrator2. Adobe AcrobatThank you! Tricia.

I bought my Adobe Cloud subscription through my university (SURF spot). Recently My original account was separated into a 'business account - called SURFspot Operational Console' (with an activated Adobe license) and a personal account, with all my information, files, and websites, but no payment details. They still operate under the same email address/ password etc, and after logging in I get the choice to select one of them. Is there a way to merge them back together or to transfer my payment for the business account, to my personal account? Thanks a lot for your help :)!

Hallo, ich habe ein bestätigtes Probe-Abo, das jetzt abläuft. Registrierung ist erfolgt, aber bei Adobe nicht angekommen. AE01864800839CDE  Das Abo muss ich kündigen.   [Mod: Moved to the Creative Cloud Services forum]

Please someone help me! I downloaded a trial version of creative cloud and I stopped it on the 7th day of the trial, then Adobe still tried to charge me two months in a roll. Today I am getting again a notification from Revolut - that I have to pay for another month. WHY??? I don't have an active subscription with them - I checked multiple times. I don't know what to do. 

I’m a teacher and I’ve used Adobe CC via school account. Now my employment is ending, and I want to buy personal Photography version. What is the procedure I must do so that I can continue to work with my photos.   

why wont my lightroom let me develop, saying i havent paid but my invoices show i have 

Bonjour, je souhaite résilier mon abonnement premiere pro et quelle mauvaise surprise de voir que Adobe veut nous faire payer cela. Dans mon cas, si je me désabonne je dois payer presque 120€. C'est scandaleux et simplement choquant. Cela fait longtemps que je suis client chez eux et je pensais pouvoir partir quand je le voulais sans avoir à payer une telle somme exorbitante.Et je n'arrive pas à les contacter directement, c'est énervant! Votre aide serait la bienvenue, merci beaucoup à vous

My Photography Plan subscription expired yesterday. Today I redeemed a voucher today, bought through Amazon and followed the link to redeem the voucher on the Adobe site. That was sucessful. However when I look at my plan I can see tha Photoshop and Lightroom are locked out and my account says I only have access to an Acrobat Services: PDF Services API. When I try to contact support I get a popup sayin that only an Administrator can talk to Adobe."A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help."I don't understand this as I'm on my own PC at home and not a member of any organisation. 

I had to use this trial period for 7 days because the post office gave me no choice if I wanted my usps mail. So I signed up and was kept from deleting the service.  On the end of the trial period they are now charging me for a service I cannot afford.  I am very poor. below poverty level and will be in serious trouble if I have to continue this service.  I am contacting my bank with this as well.

Hello community! Can someone help me by informing me how I can know the length of time I have in my subscription? I extended the time because they indicated that it was free, but now at the end of the month they are going to charge me €24.19 and if I cancel the subscription they penalize me with €96.75... and the truth is that I don't use Adobe, but neither I am willing to pay that penalty. Thanks in advance.   [Moderator moved the thread to the correct forum]

ENGLISHI did not purchase scheduling in an Adobe photoshop subscription. Despite this, an annual plan was created spontaneously. When I want to cancel, they want 660.80 TL. It won't let me delete my card from the account either. I entered this program only for review purposes. I never used it. I am waiting for urgent solution. I want a refund of the payments made and an unconditional cancellation of the membership! TRAdobe photoshop üyeliğinde planlama satın almadım. Buna rağmen kendiliğinden senelik plan oluşturuldu. İptal etmek istediğimde ise 660,80 TL istiyorlar. Kartımı hesaptan silmeme de izin vermiyor. Ben bu programa yalnızca incelemek amaçlı girmiştim. Asla kullanmadım. Acil çözüm bekliyorum. Yapılan ödemelerin iadesini ve üyeliğin koşulsuzca iptal edilmesini istiyorum!

Good afternoon. I signed up for Adobe a few months ago to access the apps (specifically photoshop and adobe xd). I only used this license for 1-2 weeks. Shortly after this I joined a company that provided me with a license and I no longer needed the first license I purchased. However, I forgot to cancel the first license and only remembered about it now when the money was subtracted from my bank account. I immediately cancelled that first license and saw that I also have a cancellation fee that I now need to pay. Please help because this is a lot of money and I really don't want to pay for services I did not use. If there is any way you can assist that would be amazing.

Hi there,  I own the photography plan, and want to purcahse the teacher plan to get access to more adobe apps (I teach at a college). When I went to purchase the teacher plan, I got a message saying I can't complete the purchase because I already own the photography plan.  So, I cancelled the photography plan, but I am still unable to buy the teacher plan. My photography plan subscription officially runs out on the 10th of this month. Do I have to wait until then to be able to buy the teacher plan? Is there any way to expedite the process? Thanks!

Why do I need to pay? I did not buy anything

Hey, why did you cancel my plan when I have already paid? what I am trying to do is use PS for one month, then I apply and delete my payment method so you can't charge me in the next month. There is not even a single button that I can undo this  Now, I have already paid and cannot use any of your products

I cancelled my account over a year ago and just found out they have been billing me every month since.  Now it won't let me verify the account is canceled because it wants a bunch of money to do so. [Edited by moderator]

If the next payment is due on 19 August, can I cancel my subscription after this payment?   [Mod: Moved to the Creative Cloud Services forum]  

It says none of my accounts are under a subscription but money keeps getting withdrawn from my bank account. I have no idea how to cancel it.

I signed up for the 7 day free trial in photoshop today and canceled my subscription today aswell,why don't I get a refund?

HiI have subscribed to adobe plans and cannot seem to access desktop version of my LR cc on my mobile, which I thought you could use different devices? When I am on the LR app on mobile I have signed in but not showing my plan/subscriptions? It is asking for me to buy a plan. I pay £9.00 a month.please can you help or advise? thank you

Hi, I would like to cancel my subscriptions. I don't use this account now as I already resigned in my recent job. (They wanted me to work on site even if there's a thunderstorm)They used my personal bank account for the subscriptions. I don't use it now but I got deducted from my personal bank.Any resolution about this? It's frustrating. 

estaría bueno que los desarrolladores de adobe, se den cuenta cuando un usuario usa hace años el mismo equipo, la misma direccion IP, todo igual. Se me desconecta cada tanto un disco rigido y adobe me vuelve loco pidiendo validaciones!!!!!!!!!!!! SEÑORES, SI ES TODO IGUAL!!!!! EL EQUIPO, LA IP, TODO IGUAL!!!!!!Dejensé de pavadas!!!!

I am being charged a $19.99 monthly fee from Adobe Systems, but I am not aware of a current paid account associated with any of my email addresses. How can I identify what I am being charged for so I can cancel the subscription? 

It's been almost 2 weeks since I canceled my Adobe subscription and I still haven't received a refund. When can I get a refund?