Account, Payment, & Plan

Hi, I have purchased one month plan of acrobat reader pro and after that I disabled the plan & remove the card details but still at the end of month I am recieving the message that your international online transaction service has been declined. I can also see the card in my account details but not able to edit that. How should I remove that and stop receiving the service request from bank.

Good morning. I canceled my trial free plan on February 9th. But the money from my card was taken today. Please check everything again and give me my money back!

So I was just brought on to an organization that provides CC to every single person that works within it for a year. I also have CC personally but I'll be using the one from the organization going forward. Will I have to keep paying on this plan even though I won't be using it? and furthermore I'll still be liable to pay for 50% if I cancel right now? (yes I have the pay monthly, yearly plan). The fact that this org will provide it will help my family out majorly financially but that obviously wont be the case if I cant cancel or if you charge us 50% outright for cancelling. (before anyone judges me - I have CC to help build my personal business. Its been slow but its growing but we arent at a place where 50 bucks a month doesnt sting us here and there. ) 

Hi, I have a question. As I know, when you buy Windows 10, you get an Adobe set already ready to go. What about 11? Will I have to buy it?

So I wanted to cancel my Ilustrator subscription but I was offered a 2 month free plan and I accepted but when I look at my payment plan it still tells me that I have to pay next month. Does that mean that 2 month free plan didn t work?

Hello, How can I change the email to which I receive invoices for the plans I subscribe to?In my adobe account I just have the main email that I want to receive the invoices in pdf, and I don't know why it keeps sending to my other email. How and where can I change that? Thank you,Carolina

Hallo, ich habe mein Adobe-Probeabo rechtzeitig gekündigt, jedoch wird mir jeden Monat 23.99€ vom Konto abgezogen. Was muss ich machen, damit das gestoppt wird?

Dear Team, I would need help in changing the name of the Company in the latest invoice.For future invoices, I have already changed it in the system, but it doesn't work for the latest one. Thank you in advance. Kind Regards,Vivien

Buenos días,En enero cancelé mi cuenta y el día 10 recibí un correo de Adobe confirmándome la cancelación. El 8 de febrero he vuelto a recibir un cargo de 19,99€ en mi tarjeta de crédito.¿cuál es el procedimiento para que se me reembolse esa cantidad?. Atentamente Juan Pardo

Por favor ya envié un correo no da la opción de cancelar suscripción gratuita antes del tiempo ni después se puede cancelar ASI QUE POR FAVOR A MI NO ME COBREN NADA EN LO ABSOLUTO CANCELEN ESTO YA TOMO CAPTURA PORQUE NO QUIERO ME COBREN NADA  

Buenos dias,hace dos meses pague por un producto por un unico mes, me cobraron por un lado por un unico mes como yo habia pedido y por otro lado me cobraron una suscripcion anual. Acabo de descubrir esto ahora y ya me han cobrado dos meses, y claro, si cancelo la suscripcion tengo que pagar aun mas por la permanencia.Diganme por favor como puedo contactar con un empleado para realizar el reembolso.

Hi i never own nothing, I had maybe a period free test but I never use your apps please delete my account and my subscription or any information about me because it's a big mistake! I can't even contact your support??????.

Sin darme cuenta puse un correo electronico incorrecto al comprar el plan de adobe, yo ya tenia una cuenta con mi correo principal pero la cuenta la elimine. Ahora quiero cambiar el correo incorrectamente agregado y poner mi correo principal pero me da error al intentarlo, no se si sera por haber eliminado la cuenta con el correo principal o porque este correo ya ha sido usado. 

Non riesco a disdire un abbonamento, nonostante sia attivo non me lo fa vedere e non posso quindi bloccarlo 

Hi, I'm trying to cancel a 7-day Adobe Acrobat trial I accidentally opted for. I'm a university student, and we get free access to adobe creative suite. The account which I used to purchase the trial, is my university address. I'm unable to cancel it myself for some reason. Can someone from Adobe Billing help me cancel this 7-day trial so that I don't have to pay a 19.99 monthly fee? 

Buongiorno, Voglio disdire il mio abbonamento ad Adobe Creative Cloud, ma dal sito è impossibile e il servizio clienti non risponde dopo 3 contatti nelle scorse settimane. Come faccio? Domani verrà riattivato per un anno e non ho nessuna intenzione di continuare a pagare. 

I'm seeing this in my Revolut card account. During all last year I've been charged at the begining of every month. I don't understand why they're charging me today, 15 february and the next payment will be 3 march.  

I subscribed to Pro-Membership in the past and paid the membership fee.I have since canceled my membership, but my credit card has still been charged. My account settings do not show any plans or recent invoices, so I cannot cancel my membership. Due to Adobe's lack of regular customer service, I am not sure how to handle this situation. Is there anything I can do?

Hello!I hav had a sttudent plan for one year now and it changed to a normal plan. Ive been memmber for one year and now i want to cancel since i cant afford it. When ttrying tto cancel the plan i had tto pay a fee. I cant find informattion on when my plan is going to run out or how long im bound to the plan. What can i do?

Hello, does anybody knows how to get in contact with Adobe Support in order to get the supposed real help from real people mentioned in one of their pages?- From the hompage, help/support the contact us button does not work it's fantastically linked to adobe.com/#- If I click "support history" it's a nightmare, page is broken and nothing works even after code authentication- If I click on help center and go on the billing area and of course I do not find the answer, when I click on "contact us" I'm redirected to the general document page, the same one you get when you click on "start now" below the magic text "Real Help from Real People - Start Now"I've got an email saying the monthly pay didn't pass, but the email is:- a no reply address- there's not email address to contact support- there's not phone number even if they inform me about the CET time in which the support is availableIf I log in into my account I see the prompt telling me I have to update my method of payment, but,

Good day,when transferring adobe license from one account to another. Both transferee and recipient has to complete a "Transfer of License form". You are advise to open a support case with adobe to get this done. the questionis, do both transfee and recipient need to open a case?? Once the form is completed by both parties does the recipient provide that form to the transferee to upload to the case that they open on their account??

I've been trying to cancel my subscruption for 6 months now. Whenever I try, I get a warning that I'm gonna be charged a whopping 660 SEK for canceling out early. I signed February 2022, it's been a freaking year now and I still can't get out. Why is there no freaking support chat on this website? Why am I being charged for quitting early when I've been on the plan for a year?  

I bought the creative cloud and I didnt get any of the stuff they promised (abode animate, premiere pro, photoshop) I contacted support and they just ended my support chat! Give me my money back!

I know this ist he community forums, but support has not been useful, therefore Im sharing my case with you. Personally, I have very little respect for this company, but it is up to you to decide what you think about this. Day 1) I took a Adobe Acrobat Premium via Google Play Store.Day 😎 I decided to apply for a refund because the premium version did not do what I like to. According to European law I can get a refund on digital services up to 14 days so no problemDay 10) Google denied refundDay 15) I noticed my refund didn't go through, I asked google whats up? but their support could only say one thing: "we received a refund request, but it doesn't meet our policy" without able to tell me which part didn't meet the policy. The suggested me to ask for a refund directly at the developerDay 17) Contacted Adobe to request a refund explaining the story above. After a few failed attempts I got a nice employer who wanted to help meDay 19) Received response from Adobe that the pu

Hi!Had an annual 'prepaid plan' for Creative Cloud which was activated via a code (don't have a payment method on file).Subscription expired a day ago.I got a new code, went to my subscription details and clicked "Redeem new code".Pasted and code was succesfully redemed. However, nothing has change and plan still says that is has expired.I tried to redeem again and system returns that 'Code has been redeemed'.So now no code and no subscription 🙂 Any thoughts?Support is not available of course during weekend and chabot is useless.