Account, Payment, & Plan

When I try to login to adobe cc desktop app, Adobe does not show select profile option/organization profile option after entering gmail and password. Adobe transferred me directly to my personal account.what should i do  

Salve, voglio cancellare labbonamento che mi è durato un anno , ma mi chiedono ancora penale, sendo che gia avevo provato prima di scadere il piano, ma hanno detto che dovevo aspettare il termino di una anno , non ho mai usato... ho aspettato ma ancora vogliono la penale, cosa devo fare? se è gia passato una anno?

Lightroom app will not open, it is aksing for me to subscribe to 7 day trial and I already have a month to month subscription

I keep geting emails about expiring payment method, which is okay. My question is: if I pay NOW  A YEAR ahead of my plan , and my card expires next month, will it affect the CURRENT year? I guess no, but just to make sure.Thanks 

Hi, I have an account problem. I lost access to the account / I forgot which one I was using. I bought a package on it and they charge me money every month and I am not even able to use it. I have a card assigned to my account. How can I cancel my subscription or find out on which account my card is assigned?

Hello, I tired to delete my free trail but I can't find the manage plan button. I've followed the instructions on adobe in cancelling my plan but no look. I've tired to the chat convo on adobe, but no luck as I can't use it due to admin permissions.   

Hola hice el pago de mi creative cloud sin iniciar sesión y al hacerse el pago me pedía crear contraseña pero Al darle click no accesaba , actualice página y me saco para volver a pagar que procede? 

Hello Dear adobe reader my automatic payment is active and app store pay for a application yearly subscription i want to cancel it can you help me its so important to me .if i can cancel it can you say me how i can ??? or can you give me a support email ??thanks  Naser anvari

I am getting notifications that my "payment method failed". I only have one subscription (to Creative Cloud), and I can see that my card was successfully charged today. Despite this, Adobe seems to think that the payment method isn't working. Is there something I'm doing wrong/anything I can do to fix this? [Moderator moved the thread to the correct forum]

Anyone else experiencing fraudlent adobe charges?  I dont even have a recollection of signing up for a "free trial" now they want to bill me 30 $ a month for the next 12 months?  I have a feeling im not alone in this. Im sure this will be locked and taken down - but send me a message  if this has affected you, as I seek a larger scale remedy on this issue. 

I am signed in and am being sent round and round in circles on Adobe's help system.. it says in order to combine two IDs, contact us.. I am trying and failing miserably!!! I click on contact us (where is proudly says "speak to real people") and it just takes me back to the same page where I am offered the three Download and Install/Cancel your Trial and Plan/ Change plan choices, each which is full of scripted replies and nothing that is fixing my issue. Anyone know how I can actually contact a human at Adobe? Not even getting their website support navigation to function properly doesn't bode well for a software company!

Every time I try to cancel, I am met with a "There was a problem processing your request. Please try again later. If the issue persists, please contact Customer support. Customer support is a bot, who refuse to communicate you. Only other options is this forum. It will even give me a We are sorry to see you go. And Close. Every time it turns out that the plan is continues. Any one know how to get out of this trap ?

Hello, I work for an MSP and we have a customer who purchased personal Adobe licenses in the past.Now they want to transfer them to a single corporate managed account.We have this admin portal at other customers. My question is: Can we transfer the existing licenses to this admin portal or not? 

Olá, queria confirmar se quando cancelamos um plano anual, pagamento mensal, é cobrado uma taxa depois de 10 meses pagando. Cancelei e não apareceu nenhuma taxa, mas há alguns meses atrás quando tentei fazer o mesmo tinha essa tal taxa que diminuia quando eu pagava em cada mês. Somos insentos da taxa após algum tempo?

I was trying to cancel my subscription and getting touch with the support. this support person just left from the conversation without noticing and without helping me and I cannot even start a new conversation. here is snapshot of our conversation.  I nevr had that kind of bad experience in my life ever. Thi is why iam canceling my subscription.

플랜을 구매했는데.. 자꾸 중복 결제가 됩니다.카드 결제 문자가 두번 오고 그때마다 돈도 두 번 빠져나가는데어도비에 들어가서 확인해보니 중복가입된 플랜도 없고 결제 확인 메일도 한 번만 옵니다.문자가 잘못 보내진건가 싶기도 했지만분명 돈이 두 번 빠져나갑니다..다른 계정도 없고요.

Hi I've just returned to using Adobe. I have tried to down load PS to my iPad and it's telling me I need to pay £9.98 a month on top of my subscription is this correct. I can't seem to find customer service email. And this is one of the main factors of me leaving in the first place. please tell me I'm wrong or I can't understand a company this big have no customer support. 

I have a one time pay Acrobat DC and it was working fine till yesterday it is asking me to chose the monthky subcription for every edit functions.

Last afternoon, I received a notification from Adobe Support that I would receive a call today from 08 am-10 am.I immediately rescheduled my day and canceled one assignment hoping that my issue with Adobe Bridge would finally be solved.Now it's 10:21, and I didn't receive any call; I have been fooled. I am not getting an email saying, "sorry for messing up your day," and they are unlikely to reimburse me.ADOBE: can you say anything about this? How can this happen? Thanks.   [Personal information removed by moderator.]  

I already had lightroom on my mac, I'm currently doing an editing course at college and wanted to buy premiere pro to practice but when I get to the payment page it won't allow me to purchase becuase I have lightroom. I've since cancelled my lightroom subscription but the problem hasn't gone away can someone help me please with solutions?

Please cancel the order I placed 1 hour ago as it does not work on mobile devices and I only have mobile devices so it's not fit for purposethank youstephen Scarfe

Hi, I'm currently unable to purchase the black friday CC plan. Every time I try, the site blocks me saying that I have an existing conflicting subscription. I had a Photoshop plan, but I cancelled it earlier today, so I'm not sure why I still can't buy CC. Any way of resolving this?

Old card expired in March - updated, no payments missed , but now!!! Billing error - suddenly old card details are back despite this month being paid. What is going on and is it so hard to have help and support for a topic like this that has a little more funtionality that a chocolate handbrake.Help please!

Voglio annullare il piano,  ma ogni volta mi dice di modificare il metodo di pagamento. Quando lo faccio poi non mi fa annullare.Dovete procedere immediatamente all'annullamento del mio pianoforte.Attendo risposta.GrazieIleana Lentini 

Hi all, apologies if this has been answered before, I wasn't able to find a solution. Every time I sign into Adobe I get a "You've previously signed into Google" message, and I have no choice but to sign in with Google before accessing my Adobe account. I'd love to see if there's a way to remove this link and revert back to the traditional Adobe login and password route.Things I've tried:* Deleting browser caches, history, and even removing access from Adobe straight from my Google security settings (in "apps with access to your account.")* Removing the "opm.db" file from Application Support, as I saw that helped some people with similar issues.* Contacting Adobe chat, they said they unlinked the accounts but the Google message still shows up.Any advice would be appreciated, thanks in advance for your time!