Account, Payment, & Plan

Hello everyone     I've tried searching up how to upgrade it and it all said to press the 'upgrade' button. Yet here I am and when I click on photography I only have a cancel button. Buying the new plan would also give me a message saying that the purchase isn't supported.     Eventually after searching for a while I decided to cancel my photography plan to see if I can buy the plan with all of the apps in it but I keep getting a message saying the purchase still isn't supported.      Does anyone know why this keeps happening and how I can fix it? I'm in Belgium if that helps. Thanks in advance.

Hi, I had a student plan and I wasn't notified before renewal. My plan renewed as a full membership today, so I'm now paying a price I can't afford. I read online today that I'd have to pay 50% of the remaining year to cancel, which would be around £300 (I don't have this, just graduated and on the job hunt). Since I was automatically put on a 'new' plan, would the 14-day grace period apply for cancelling, where with a new plan you have time to cancel without paying a huge cancellation fee? Does this count as a new plan even though it changed automatically? Is there a way for me to contact a member of support in the UK directly to get definitive answers for this? I can't find an email address or phone number so I'm not sure if I'm out of luck or not. Thanks

Hi everyone,  Just like to say thanks in advance for any help on the following issue which is currently giving me a lot of grief.... I am using an individual license for business purposes for Acrobat, Photoshop and InDesign. Up until 6 months or so ago my company name was stated on all of my invoices however, when logging in today to download more recent invoices, my company name has now disappeared completely from my invoices. I have re-added my company name on my account settings but the issue still lingers... I really need my company name to appear on my invoices because this will present a number of problems concerning my accounts. Can someone please help!?

請問為何我早前已取消服務，這個月還收到讀費的EMAIL?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

Hello, In July, 2022 I cancelled my subsciption for adobe creative and I even received an email confirmation. However, today I saw they kept on charging me every month. How do I fix this? Is there chat or email support?  

Dear community,I am at a loss here. I tried Adobe Stocks, then cancelled after a couple of days - so largely on time. I got charged 2 consecutive months for about 100€. The worst is that my account shows "no payment plan", so I cannot cancel, and I cannot find any email or phone number. Not even a contact form. The only mean of communication provided was a link to this forum...I will try contesting with my bank, contact VISA insurance and will take necessary legal action if needed but this seems extreme and only due to lack of contact options. I am certain this could be resolved by an actual human, considering this seems to be IT bug?Thank you for any assistance regarding this issue !

Hi Team. I have just purchased Creative Cloud full access (incliding Illustrator) and will pay on monthly basis - and when I installed Illustrator, it is saying 7 days trial regime. Does it mean that the access will be automoatically prolongated after 7 days given I purchased Creative Cloud access? Thanks! 

What Adobe is doing should be criminal.  I made a wrong click when using Adobe, and suddenly I'm on a 7-day free trial. It's impossible to cancel the trial.  They have my credit card info from my purchase of basic Adobe.  This is the 2nd time.Unfortunate ly there is no alternative for reading PDF files.Dave

Hello, my name is Kate and I’m from Rivne city, Ukraine. Electricity supply is not constant in recent times because of russian aggression there so I want to ask can I pause for a two months my membership?Can you help me?

Man bekommt hier aber auch keine Hilfe. Nicht mal ein Live-Chat ist da oder ein Kontakt-Formular. Meine Zahlung als NEUKUNDE konnte nicht abgezogen werden, obwohl bei PayPal alles richtig eingestellt ist. Genug Geld ist auch auf dem Bankkonto, aber jetzt bekomme ich die Nachricht die Zahlung sei fehlgeschlagen... PayPal sagt es ist alles richtig, soll mich an Adobe Support wenden...aber wie wenn kann KEINEN erreicht... Ich habe nun sterben Zahlung nochmal neu eingestellt mit PayPal und PayPal soll es dann von meinem Bankkonto abbuchen  . If es wieder nicht funktioniert und es liegt nun mal nicht an PayPal oder mir, dann lösche ich das Abo... Für so eine große Firma hatte ich mir bessere Hilfe erhofft. Und nicht nur über so einForum...ich meine das sind Geldangelegenheiten. Das will man sicher nicht in der Öffentlichkeit schreiben. Und ja die ganzen FAQs und andere Anleitungen helfen nicht bei meinem Problem weiter...Für so eine große Firma hatte ich mir bessere Hilfe erhofft. Und

I have already payed the subscription for Adobe Illustrator, but I can't install it on IPad. After clicking on link I was sent to the AppStore, but it's not available in my region even though I currently located in Georgia. Region of payment is also Georgia. I need to help with installing app on tablet with AppStore or with any other way

I have a very similar experience, tying me into the contract was quick and efficient, downloading and getting the app to work was frustrating to say the least. A day after it was finally installed, it had slowed down my computer substantially. I believe that any app that affects or slows down the microsoft products is not worth having. uninstalled 24 hours after the suite was installed.Trying to cancel my subscription has been impossible, the  site keeps wanting me to change my password before allowing me to cancel, when I change the password it puts me back into the same loop. looked to find a customer service emailwithout success. I feel cheated and find this type of poor service unacceptable.

Hi Adobe youve been charging me for months full price rather than applying a discount, there are no receipts on my account and I can't get though to a real person. Fix it please 

So i been having this issue for the past year or so. Almost every day when i start my computer and try to open photoshop or lightroom i get hit with the login window, it asks me to login, to do two step verification and when i finally entered my password it pops up this message:"We can’t verify your subscription status." I been subscribed to photoshop and lightroom for many years so it does not make sense at all why it keeps logging me out. And how it can't verify my subscription status. I am trying to get to work and losing a lot of time. it's like a daily struggle to get going.I noticed something wierd on https://account.adobe.com/activated-devicesIt has multiple instances of the same computer on it, with the exact same name and OS. Its like its detecting my computer that i never changed since i bought it as new computers over and over. I think this issue i am having with the license might be related to that.Any similar experiences? Its getting really anoying and time consu

I'm at my wits end since I need assitance on my account When i want to upgrade to a new plan that is cheaper than the one I currently have when it comes to confirm payments since I'm a student it is required to enter the establishment name but when I click on I cannot enter anything wether it is a list not appearing or something blocking anything that can be typed I tried that on another browser same problem. I tried clearing whatever you can clear, various other options that depends on my end. This is my last attempt to seek support since there is literally not a single option to contact assistance on this site otherwise I'm canceling my subscription this is too frustrating (says everywhere that you can contact support but nothing works at least not on my end and everything directs you to forums for non-related problems). Thank you to whoever will take the time to consider this matter. Regards

I was just being helped by your agent B, who disconnected on me as I was trying to get my problem solved. I need to cancel my Adobe Stock subscription without the $164.97 surcharge because 1. It was a free trial for the first 6 months, 2. I'm not even supposed to be charged that because the surcharge is for ALL Creative Cloud apps and I ONLY have adobe stock, and 3. Your agent just disconnected on me, not sure if it was just connection issues but I'm pretty sure B just left because I started to ask a lot of questions and then the chat just disconnected. I have screenshots of every message from that chat. I have proof.   Now the Adobe Virtual Assistant is taking forever to reconnect me. I don't know if you all are just avoiding me now or what.   Here is the entire chat:  

Hi, I have purchased one month plan of acrobat reader pro and after that I disabled the plan & remove the card details but still at the end of month I am recieving the message that your international online transaction service has been declined. I can also see the card in my account details but not able to edit that. How should I remove that and stop receiving the service request from bank.

Good morning. I canceled my trial free plan on February 9th. But the money from my card was taken today. Please check everything again and give me my money back!

So I was just brought on to an organization that provides CC to every single person that works within it for a year. I also have CC personally but I'll be using the one from the organization going forward. Will I have to keep paying on this plan even though I won't be using it? and furthermore I'll still be liable to pay for 50% if I cancel right now? (yes I have the pay monthly, yearly plan). The fact that this org will provide it will help my family out majorly financially but that obviously wont be the case if I cant cancel or if you charge us 50% outright for cancelling. (before anyone judges me - I have CC to help build my personal business. Its been slow but its growing but we arent at a place where 50 bucks a month doesnt sting us here and there. ) 

Hi, I have a question. As I know, when you buy Windows 10, you get an Adobe set already ready to go. What about 11? Will I have to buy it?

So I wanted to cancel my Ilustrator subscription but I was offered a 2 month free plan and I accepted but when I look at my payment plan it still tells me that I have to pay next month. Does that mean that 2 month free plan didn t work?

Hello, How can I change the email to which I receive invoices for the plans I subscribe to?In my adobe account I just have the main email that I want to receive the invoices in pdf, and I don't know why it keeps sending to my other email. How and where can I change that? Thank you,Carolina

Hallo, ich habe mein Adobe-Probeabo rechtzeitig gekündigt, jedoch wird mir jeden Monat 23.99€ vom Konto abgezogen. Was muss ich machen, damit das gestoppt wird?

Dear Team, I would need help in changing the name of the Company in the latest invoice.For future invoices, I have already changed it in the system, but it doesn't work for the latest one. Thank you in advance. Kind Regards,Vivien

Buenos días,En enero cancelé mi cuenta y el día 10 recibí un correo de Adobe confirmándome la cancelación. El 8 de febrero he vuelto a recibir un cargo de 19,99€ en mi tarjeta de crédito.¿cuál es el procedimiento para que se me reembolse esa cantidad?. Atentamente Juan Pardo