Account, Payment, & Plan

I have two plans on one computer. One plan has expired, but my other plan hasn't expired yet. Can I remove an expired plan without paying? It's very sad to have to pay for 2 plans while having trouble paying for this program financially (using one).

Bon là ça fait pratiquement 10h que j'essaye d'avoir de l'aide.Le 3 décembre j'ai pris un essai gratuit sur AE et je me suis désabonner 1h après l'avoir utiliser, j'avais annuler, mais depuis ce temps-là ça fait deux fois que je vois sur mes factures bancaires que j'ai payer plein prix, quand que j'ai pourtant annuler, je ne suis pas épais, je sais que j'ai bel et bien annuler. Je suis aller vérifier mes dernières factures, j'ai annuler ma formule où ça me dit que je viens de payer 160$ pour annuler? Ça ne fait aucun sens. Est-ce qu'il y a un moyen que je puisse avoir un remboursement ou de l'aide, car j'essaye de trouver de l'aide et votre site semble impossible d'en donner.

Hey guys im trying to confirm if im getting my refund for a subscription that i cancelled immediately. Kindly assist

Bonjour, en cherchant les factures pour la comptabilité, je m'aperçois qu'un second compte cloud m'est facturé alors que je n'ai rien demandé.Je souhaite demander l'annulation et le remboursement, mais en ligne des frais de résiliation me sont demandés !Suis-je le seul dans ce cas?Merci de votre aide.

Hello thereI am very new here and trying to understand how it works.I have paid for Acrobat Pro,but in my account billing says nothing about but i see transaction on statement at my bank account.How to connect support directly via mailThank you for help

AMUONT DEBITED IN 07 DAYS FREE TRIAL AND I CANCELLED THE SAME DAY. GOOGLE PLAY TELLING CONTACT ADOBE DEVELOPER.ADOBE TELLING CONTACT. MY REFUND NOT ISSUED 

Hello, I Hope you're doing great. I have some small issue; approximately 2 weeks ago I used your free AE platform for 7 days and cancelled on the last night before the 7th. However there has been a debite of 23, 79€ on my account. Please check my information and get back to me.Thanks for reading and helping! Best Regards Rakhim Bakhayev

I'm having problem witch canceling my adobe creative cloud subscription from my Adobe account. On December 15th, I set up an Adobe account and started the trial, canceled my subscriptions before the trial period ended, after which Adobe took the money from my account and activated the plan. When I realized this happened, I canceled the plan again, now after the new year I calculated that I had automatically activated the annual plan that I didn't choose and my account was charged again. Now I wanted to cancel my subscriptions again, but they show that there is a fine of 320 e.Please help me take steps so Adobe can help me get money and successfully cancel my subscription and deactivate my account. 

Hey, I signed up for a year plan of Illustrator in September of 2022. The app worked well on my iPad then. Now, it won't open, and I've learned it's no longer compatible with my hardware. I'm stuck in a plan for a software I can't use, and Adobe wants to charge me $100 to cancel. This hardly seems fair seeing as how I entered a contract with the understanding that I'd be able to use the software. I can't find a contact chat button, email or phone number for the life of me. Any guidance would be greatly appreciated.

Yesterday, Adobe took money from me for a subscription to Illustrator. I canceled my subscription last month and never used it again and deleted illustrator from my computer. There may have been a mistake, I just canceled the plan again. Is it possible to get money back? 

On the 14th of Jan, I was billed $527.87 for the yearly creative cloud subscription, 8 days later on the 22nd I cancelled the subscription under the impression I would be fully refunded as it was within 14 days. It is currently the 30th and I haven't been refunded yet, any help is greatly appreciated.   [Mod: Moved to the appropriate forum]

When (not if) you decide to cancel your Creative Cloud storage you are guided through a path with multiple warnings, and even a 1 month free offer. In particular..."You no longer have access to your applications, nor most of the services included in your paid plan." Completely incorrect. You still have access to all of the applications you pay for and use. Just less storage to work with. That message is displayed twice at different points to make the customer think twice. It's just a really shady way to handle the cancellation. I would gladly pay $9.99 for 1TB of Creative Cloud storage...  IF it worked. If it didn't create conflicts across machines. If I can store a 4K video larger than 20GB for editing. If it reliably sync'ed without me having to constantly check to make sure it's running in the background. 

Hi can anyone help. My daughter got this plan nearly a year ago, didn't know how to use it and I am desperately trying to cancel the plan and it's just not working. I have tried online chat and no one answers. Anyone know a UK lmdline I could call to actually speak to a human being and get the plan cancelled? 

Hello,so on January 21 I applied for a membership,i was using free trial for 2 days, on January 23 I requested cancellation of subscription which is attached,Today 29 January adobe still charged me 49.99$ even tho i wanted cancellation on 23 january,i need a refund, i tried to contact support team,that guy canceled today but  will i get a refund?i need help asap

I used my High School Student email to buy a 12 month subscription to Adobe around mid 2022. But I graduated at the end of the 2022. I tried to use the software and it says that my subscription has expired. Which isn't right because I have over 6 months left. Either how do I get my money back for the months that I have paid for but for which no services will be provided?orI'm studing full time at TAFE which I was planning to use this subscription on? Can I move the subscription to this new email address (Please note even though TAFE started this week they haven't set up the email addresses) or can I move it to one of my brothers addresses who are still studying as High School Students. I tried finding a way to talk to a real person but that Chatbot says I need to talk to an adminstrator from my organisation which I belive would be Education Queensland and would not give me a phone number to contact someone on. I have never spoken to anyone in Education Queensland and have no

I suspect this is a silly question. I am not a heavy Adobe app user, but do use it. What if I don't renew? Can I continue to use the prior year's apps? If not, is there a subscription that includes just a handful of apps? I only use Acrobat, Photoshop, InDesign and Illustrator. I is an expensive subscription for my limited use. Thank you,Kathy

Hello all - I am a student who has been using Adobe for a couple years. I recently (January 14th) upgraded my Adobe to the "Creative Cloud All Apps 100GB" from the standard Photoshop one, what I didn't know is that with this upgrade I was locked into an annual plan. I went to cancel as I am not doing so well financially and it threatened me with a "cancellation fee" of $164.99, which kind of defeats the purpose of me cancelling.. because well I'm broke. Why is it that I pay monthly but I'm forced into an annual plan? It doesn't even tell me when the "year" ends so I know when to cancel it. I called the Adobe phone number & it said something about operations then hung up, didn't catch it. Hoping someone can provide even a slight bit of hope for my situation - I'm really bummed out Adobe would do this to me.

Hi! I'm a citizen of Azerbaijan and currently I am here. But my computer is in Russia. I would love to download a few Adobe Apps on my computer but not sure if it's possible to do in Russia. What can you advise? Can I download and purchase the apps while I'm here in Azerbaijan, and then after returning to Russia continue using them not just on my phone but also on my computer?

Tive uma cobrança duplicada no cartão. Duas mensalidades no mesmo mês e não estou conseguindo encontrar um canal para tentar o estorno de uma das cobranças, alguém poderia me dar uma luz?   [Post moved from the Adobe Express Community to Account, Payment, & Plan by Moderator]

Hello,I have a problem regarding the student discount. I'm currently studying and forgot to verify my education status in time and was charged the full price. My education status is now successfully verified - is there any possibility to get the difference refunded? I somewhere read that that's possible within a certain time. (716,26€ were charged on the 4th of January 2023)Thank you in advance! 

I need to chat to someone at Adobe about my CC plan, but the chat option has misteriously disappeared from the website. Actually, there's absolutely no contact option available for me here (in Romania): there's no chat, no email, nothing except a phone number that is dead. Is Adobe one of those scammer companies these days that sell you something and become unreachable as soon as they got the money? It certainly does seem so, seeing how their products are malfunctioning all the time; they are more like pretending to be real products, working just well enough to allow them to scam someone, or at least that's what the lack of contact options and other support than forums (which is not support at all) makes me think.So, back to the question: how do I get to chat to someone from Adobe?

I have a Creative Cloud Plan and are happy about it.I get my invoices per email which is also fine.But the invoice for October I cannot find in my email...So I logged into my Adobe Account and look under "Orders and Invoices" but it shows only two old single app subscribtions that are not active anymore.When I look under "Plan" it show my Creative Cloud subscribtion but there are no invoices to be found...How come?How do I get acces to my historic invoices for my Creative Cloud Plan?

Good day, for several months I come with the problem that adobe continues to take me out of the card a monthly payment which I do not use, at some point I made the subscription and cancel it following each of the steps proposed in the help center, when I review the active plans I do not have any but the charge is still reflected in the card, Already check each of the parameters that put in these help centers and I can not find a solution.They are charging me for a plan that I already canceled 3 months ago, someone knows where I can go, other than adobe options since I have searched for all those options and I can not find where to communicate directly.

Facturation et paiementVisa se terminant par ****XXXX3,26 € /moisProchain paiement le 31 janv. 2023 Abonnement annuel, mensualisé; est-ce que je ne vais réellement que payer ça pour utiliser tous les programmes adobe ?ça me parait pas cher

[Moderator moved from Using the Community to Account, Payment & Plan.]   Hi I cannot find the support chat. The links here under does not bring me there... Anybody who can help? This is where the links bring me and there is no such speech boubble icon... So what can I do? I have e problem that there is no answer to in the FAQ...