Account, Payment, & Plan

Hello all!Trying to figure out how to cancel a 7-day trial subscription before next week Tuesday. I accidentally typed in a shortened version of my work email when setting up the account/entering card info so the email that the credit card information is attched to essentially doesn't exist. Any help would be appreciated as I would hate to charge my boss 100 dollars as the intern 😞 Thanks! For reference, I have a legitimate email with the company attached to an additional account, however, this email has no manageable plans attached to it, however, Im hesitant to add the seven day trial to this email without cancelling the incorrect email. 

I paid 57dh for subscription but I still have no generatin AI 

Hi. I paid for an Adobe Illustrator subscription on iPad yesterday. The payment went through, and the subscription was paid. The app worked fine until lunchtime today. Then I was kicked out of the app, and when I tried to log in again, the message "Adobe has suspended all new sales of goods and services in your country" appeared. Does anyone know how to fix this?P.S. I've tried signing out and logging in again,and I'm sure I've paid as I have the invoices

no puedo cancelar la suscripcion de 7 días de prueba, llevo 7 días intentandolo y me da error.

I created an account with you yesterday after I saw an advert on twitter about your free one year long access to premium features but I was only able to access those features once that was that same yesterday after I created an account. Is that the way you designed it to work or is there a probable bug of some sort? As at right now each time I click on "start for free" I get the error message that I am ineligible for the offer though i had already created an account following the offer and already used it once. Is this normal I mean is this behaviour well within the design of the promo? to work only once then have basic features afterwards? It might interest you to know that every of the premium features is locked

Alguien ha robado mi cuenta , cambiado el mail y efectuado un cobro de un plan sin autorización, me pueden ayudar?

I am having an issue with installing Adobe Elements (Photoshop).  The issue, according to Adobe, is that I need to get a second email address!  Let me explain. I do video editing so if one computer goes down, I have my backup.  I have Adobe Creative Cloud subscription with all the apps on both computers which is permitted under Adobe.  I also have Adobe Photoshop Elements for very small and easy quick fixes.  I also have Elements my laptop.  This year I decided to update my Elements program so I bought the 2025 version (Photoshop & Premier).  I installed the Program on my backup computer and of course logged into my Adobe account wich identifies me by my email address.  I got the message that said I exceeded the number of computer I have installed this program on and I need to delete one of them.  I was surprised because I do not have another 2025 (I paid for the full program, not just an update).  When I called Adobe they said they

Hello, I am getting error while cancellation the plan "Unable to Load Data" Please support me to cancel the subscription

Dzień dobry  Korzystam od 10 lat z  LR. Podczas awarii komputera wylogowałem się z mojego konta i chcąć zalogować się ponownie użyłem innego maila i wykupiłem drugą subskrypcję na innym mailu. Teraz nie moge zrezygnować  z jednej z nich ponieważ bedę musiał zapłacić kare 85 euro. Miesięcznie  muszę płacić za dwie subskrypcje:-( Możecie jakoś pomóc ?   [moving from bugs to discussions according to the comunity rules - Mod.]

i don;t see any options to update my payment details an old cc is saved but I don't seem to see an option to update

Is the Adobe store on Amazon actually run by Adobe?https://www.amazon.co.uk/stores/Adobe/page/0DA3C9A3-3E87-4B2E-80DB-5F268FE7BEFE It looks like it is, the prices and info are the same as on the Adobe website.. I bought a subscription via Amazon and it has appeared on my Adobe account so I presume all is OK.  

Dear Adobe Team, I have been waiting for a response through a chatbot for 14 hours and because of your great service I still have not been able to cancel my free trial - finding someone in a 14 hour window is too much to ask for, I guess. Can someone please get in touch with me ASAP because I do not want to lose more time on SIMPLY CANCELING a subscription.  To give you more context, whenever I want to cancel it says UNABLE TO LOAD DATA (I have tried every single "advice" posted on this forum and nothing works). 

Yo cancele la suscripcion a Adobe Pro y en cuenta aparece como cancelada, pero hoy me hicieron un cobro en mi tarjeta de credito.  Como puedo solicitar el reembolso ya que no aparece ningun medio al cual se puede uno comunicar directamente.  Un correo o telefono.  

After a while waiting for the agent to reply I finally got my refund from an auto charge. But the problem is I can see the cancel mail notification but not about the refund confirm. Should I talk to support again because of this? and I am sure that I checked mail many time even with spam 

alguem pode me ajudar a como resolver isso!!    

Hey all, I've recently tried to reach out through Adobe's help bot, and yes, Ive bypassed the bot by typing 'agent'. Ive sat here for about an hour now and have had no response or even a connection to a real person. All three of my attempts have ended up with my chat being forceably closed by I can only assume is the bot, and it resets any progress in my waiting line que. Anyone know anything about this? Thanks

Dear Adobe support, dear community, I just canceled my old Adobe account (20 GB photo), which is still valid until the end of January. Then I purchased an annual subscription for the photo subscription (2 TB) on Amazon (unbeatable price here in Germany at 100 € for PS + LR + 2 TB for a year) and redeemed the code. I actually wanted my new subscription to become active afterwards, but now both are active at the same time... Would it be possible to start the 2 TB subscription only after the 20 GB subscription has expired? Otherwise, I'll lose two months.  Help would be very appreciated! 🙂 Best,Alexander

Hello,I would like to request the immediate cancellation of my subscription. I initially signed up only to test the service and had no intention of keeping the subscription active. However, I’ve noticed that I’ve been charged, and two invoices have already been issued.Please cancel my subscription and refund the charges that were applied incorrectly.Thank you for your attention, and I look forward to your response.

I didn't expect this from Adobe

Hi there,A few days ago I took a black friday deal creative cloud subscription. I've paid it with IDEAL. After that there is no subscription found in my account. After chatting with an employee and had a call back phonecall this morning with an employee they just closed my case as solved with the mention unknown charge. I can not get in touch by AI or chat at this moment. Tried 3 times, waited almost an hour and got kicked out the chat somehow... can't reply on the emails anymore because the case is closed.The payment is done, i just want my subscription as paid for with the deal.Is there anyone Who can help me out how to solve this? Thanks for your help!

My Creative Cloud Photography plan subscription is valid until July 2026,but I already purchased an extra year of subscription during Black Friday on Amazon.What should I do? Should I stop the plan from automatically renewing and do it manually?Can I do this before my plan expires in July 2026? 

Moin zusammen, ich habe mir heute ein Prepaid Lightroom Jahresabo geklauft und zu meinem Account hinzugefügt. Das ehemalige Foto Abo soll somit ausdienen, da ich Photohsop nciht benötige. Als ich das Abo kündigen wollte, hieß es, dass Adobe Portfolio gelöscht wird, obwohl es ja im Lightroom Abo auch enthalten ist. Wie kann ich denn meine Website, die seit jahren über Portfolio läuft, auf mein neue Prepaid Abo übertragen?Kann ja wohl nciht sein, dass durch den Abowechsel alles weg ist. Das wäre eine Katastrophe.

반갑습니다. 한달치 Creative Cloud 사용권을 엔비디아를 통해서 선물 받았는데 더이상 사용하지 않아 구독을 취소하려고 플랜관리를 확인하려 했더니 결제 방법을 등록하지 않아서 확인할 수 없다고 하더군요. 그래서 사용하지 않는 계좌로 임시 등록을 해두고 취소하려고 했더니 수수료를 11만원 이상이나 내라고 하더군요. 장난합니까? 내돈 주고 결제 한것도 아니고 엔비디아에서 선물로 준걸 이제 사용하지 않으니까 취소하려고 한건데 11만원을 내라고? 말했다시피 계좌등록을 사용하지 않는 계좌로 해뒀기 때문에 계좌에 잔액은 0원입니다. 어짜피 결제가 안될텐데, 수수료 없이 취소 해주시면 안되는건가요?

Hello,  I have signed up to the free trial about a month ago, then forgot to cancel and have paid for one montly payment. I am wondering if there is any chance i could cancel the annual plan without continue payment. Thank you. (I have only just discovered about the 14 days free cancellation policy.., is there any chance I could request for a free refund?). 

안녕하세요. creative cloud 구독하였다가 바로 취소를 하였습니다.이용도 하지 않고 취소하였는데 환불을 받지 못하고 있어요.14일 이내에는 환불이 가능하다고 하는데, 저는 단 하루도 이용도들어가지도 않고 바로 10분 안에 환불을 했거든요. 혹시 환불을 바로 받을 수 있을까요?제가 너무 급한 사정이 있어서,,, 빠른 처리 부탁드려요. 진심으로요