Account, Payment, & Plan

Hi Adobe Support team,I’m writing to ask for help with my Creative Cloud Pro subscription. My invoice was issued on October 16, 2025, right after my free trial ended. At that time, my credit card had an issue, so the payment didn’t go through.When I tried to cancel, I was offered a 60-day free extension, which I accepted. However, after reviewing the terms, I realized I might still be charged a large cancellation fee (around US$373.95) if I cancel early.Since today is November 2, I’d like to clarify:What’s the best way to cancel now while paying the lowest possible fee?If I keep the free 60-day offer until January 1, 2026, and cancel before that date, will I still be charged the early cancellation fee, or can I cancel without penalty?Is there any way to switch this to a monthly plan or trial without triggering the annual fee?I haven’t used the service since the trial period ended and would really appreciate clear guidance on how to handle this situation in the most cost-effective way.T

My account was put into permanent suspension due to payment non compliance. The problem is I have paid for the subscription only about 6 months ago. I got into contact with an agent and this is where I am now: conversation ended without sollution. This is how the conversation went:Hello V. B, I'd be happy to help you today, let me first pull up your account information and access your details. [Auto generated] You saidhelloYou saidI recieved the message that my subscription has been canceled. I would like to know why. I believe I have payd for a year last spring. Agent saidThank you for sharing the information. I understand the issue you’re experiencing. I’ve helped many customers with similar requests. I'll guide you through the next steps and am here to support you along the way. You saidthank you Agent saidAs I can check under this account there was a plan of Photography plan (20GB) which has moved to a state of permanent suspension due to payment non c

I just received an email from Adobe stating the new price from the student plan I was enrolled in. However I graduated 3 years ago and was not using an education discount and paying the full price of $59.99 with illustrator, fresco, and Lightroom being on mobile and the AI features (don't use) they've added since my graduation status was over. I look at the plans and see they changed it to a "pro" version but there's a standard version at $54.99 with taking away both illustrator and Lightroom apps. It's not worth making a $10 increase over moving certain apps around to justify a "pro" version. If they added the substance apps to it which I think would be awesome, that would justify the increase and create better value

When I click on "Show all apps", there are only 4 apps visible. I've used two different browsers and there is no way for me to scroll through all of the apps that are included in this plan, it does not scroll at all. Can someone please list them all or help me scroll through all of them.

I have paid 2783/ month 20+ adobe app plans and use is one device only...May i know actually for this plan 1 deivce or shall i used for one more device also

I signed up for a 1 year Photoshop subscription. At the time Generative Fill was always freely available and that's why I subscribed. With the latest update, Gen Fill is now a premium feature and I need to pay more to use it. When I signed up: did it explicitly mention that  Generative Fill will become an additional cost in the future?...NO! I believe that changing 'what you now get for your money' without notification and offering me an out is a consumer right. Of course you can't talk to a human and that in itself is a consumer's right, not some dumb AI that says, "I'm learning" and you just go into a death spiral. I can't wait to leave this toxic ADOBE!   [Mod: Moved to the Account, Payment & Plan forum]  

I can get to my Adobe account by signing in with my MSN account but it disappears an a Google email  which I don't not shoe is up  I can't access my cloud account through this account and I'm totally frustrated

I am trying to cancel my free trial , could I get assistance 

Havonta fizetett photoshop program gépjavítás közben eltűnt

Followed adobe-com max 2025 events discounts:INDIVIDUALSSave over 30% on Creative Cloud Pro annual plans.Get 20+ creative apps and save big when you purchase an annual plan instead of a monthly plan." Its coming up 778$ USD calif -- isn't that the normal prepaid annual pricing what am I missing?

adobe is a rippoff i paid 69$ for a premium plan only to be told I purschased the wrong one if i wanted to use on phone and computer, I am only allowed to use on phoine and on computer if i sign in it puts me in a free trial and then charges me monthly automatically

Hello I have been charged 62.99 pound free trial I forgot to cancel but i didn't use the service at all I have raise despute from my bank Lloyds but it didn’t meet the criteria since i forgot to cancel subscription before the payment gone through  I have just spoken with apple they are not able to help since i raised dispute twice and it cancelled aswell I indeed need help to get this money back please help me with this matter.. I was using Adobe for my study purposes since i am student and living in London in living crisis  Please help me for this matter 

I have been promised a 12 month refund as you can see below, 3 of the months came through. 9 of them didn't as I had updated my card details recently, therefore, the system sent the 3 months to my new card and 9 months to my old (expired) card. This has also been confirmed by my bank. It has been over a month and they still refuse to give me back the 9months I have been owed. I also tried contacting them through the chat section and agents have been leaving the conversation rather than helping me. Any one got any advice?

Hi, I forgot to cancel after the trial — it’s been about 1 or 2 months now. I just noticed that I can’t cancel without paying around €130, which feels really unfair. I haven’t used the app at all since the trial ended — I only opened it once. Could you please help me avoid being charged for something I didn’t use?

Hi everyone,I'm experiencing an ongoing issue that’s becoming increasingly frustrating. I have two Adobe profiles linked to the same email address – one from my former school and one personal (with an active subscription).During my studies, I created various projects, including in Adobe Express. Now, whenever I open any Adobe web app, I get an error like:"You do not have access to Adobe Express" – despite my active personal subscription.To fix this, I have to log out, then log in again and manually select my personal profile – every single time. That alone is annoying, but here’s the real issue:When I'm logged into my personal profile, I can’t access the files I created under the school profile.When I go to https://www.adobe.com/files/cloud-documents or use the Creative Cloud desktop app, I can see the files listed, but there’s no option to download them, and I can’t open them – I just get the same access error again.These are my files and my creative work – I need to be able to open,

Dear Adobe Team, I want to share my feedback on the recent pricing increase and the value of the product. While Photoshop and Illustrator have seen significant updates, many Creative Cloud apps haven’t evolved in the same way. For example, Adobe Portfolio still lacks modern web features such as WebP support, animations, and flexible layout options. Fresco is only available on Mac, leaving Android users out entirely, and 3D & AR tools require an extra payment. As someone who uses about ten of the apps in the plan, it’s hard to justify paying $113 AUD/month. The continual price increases don’t match the overall improvements across the suite.Perhaps it's time to truly listen to your users and develop plans that genuinely make these apps accessible and affordable for freelancers? Depending on their needs. Oh, wait, you don't care about our needs. I'm going to really start looking at Affinity Designer because enough is enough. Sincerely, an angry designer!

Hi, I purchased a retired retail license from the website <piracy website link removed-kglad>. I tried to install Acrobat by downloading the file from their site, but Defender blocked it and said it found a trojan (Win32/UnusualASEP). I have a serial number. Should I be worried? How can I tell if everything is legitimate?

Hey everyone,I have some issues with my expired PS Subscription. My PS expired maybe a few weeks ago. I was about to reenable my Subscription but it wont let me do that. It says:"You already own Photoshop." "You own: Photoshop -> You're buying: Photoshop"Then it doesnt give me any other options besides buying Photoshop for a Team / switching to Teams Plan. Does anyone know how to fix this Issue? 

Just a while ago I decided to buy a monthly subscription plan for Photoshop. After finally paying the 26 euro fee, I downloaded the Adobe creative cloud app, from which I was supposed to download Photoshop, however it's asking me to pay again. When I pressed the button for payment it says that I already own the product. The clanker for support isn't helping at all and talking to a real agent doesn't currently work. Has anyone experienced this as well or is it just me?

Dear Adobe Support, I am absolutely shocked and furious to see that Adobe has charged me 431.86€ on October 11th at 6:43 PM, despite the fact that I cancelled my subscription on October 10th, well within the 7-day free trial period. I also received a confirmation page stating that my cancellation was processed correctly. It is now over a week since this unjustified charge was made, and I am appalled by the lack of professionalism in this matter. Not only have I not used any Adobe applications since October 11th, but your company doesn’t even provide a direct contact or email to address such issues. This is completely unacceptable. I demand an immediate refund of the full amount of 431.86€. If this issue is not resolved quickly, I will be forced to take legal action, including filing a formal complaint for unauthorized billing and reporting this to the relevant authorities for such practices. Please respond to this matter immediately. If I do not hear back from you shortly, I will pursu

Every time I try to, I keep getting this:What's going on here?

hhow can I refund, they're replying in auto generated text and I can't talk to real agent  

Bonjour j'ai testé adobe pendant une semaine et on m'a facturé au matin alors que c'est censé être demain je crois la fin de l'essai gratuit (peut-être c'était hier) mais je voulais annuler car je l'ai utilisé qu'une seule fois je pensais en avoir un plus gros besoin mais c'est pas le cas donc je veux demander un remboursement.

They keep locking the threads of people complaining so here is another one. Adobe emailed me saying the price will increase from $14.29 AUD per month to $23.99 per month, a 67% increase. So looking for another option. I don't even use Lightroom, just Photoshop occasionally. 

Hello, I have signed up for the Adobe pro trial in August and then cancelled before my card will get charged. see email below. I got charged anyway in August, September and October. not sure why they charged meDear Gaia,This email confirms that you canceled your AI Assistant for Acrobat subscription. You will continue to have access to your subscription tools and online services until the end of your billing cycle on 14-August-2025 (PT). After this date, your account will revert to a basic, free level of membership.If you change your mind or have done this in error, you can easily reactivate your subscription.