Adobe Acrobat Sign

Since the Adobe Sign update, I haven't been able to make a checkbox required to proceed. How do you do this now?

We have been trying to get through to customer support for over 2 hours with no response other than, we are experiencing high demand. We need assistance urgently. There are no email addresses or Australian numbers we can locate to make additional means of contact.

Somehow AdobeSign has associated an incorrect name with the email address of someone that needs to sign the document. How do I change the name associated with an email address? I never assigned the name and I don't know where it came from. The incorrect name is also being added to the document in blue by AdobeSign when the correct person signs the document-- that's the biggest problem. At the very least I need to keep AdobeSign from adding the incorrect name to the document.

At my company, when I send out a document to be signed, often it contains sensitive information. We have one login for the entire admin team and as such, all who have said login are able to view all the documents. Is there an efficient feature to lock certain documents under one business account? For example, specified folders with individual passcodes or any other efficient option available that limit the members of the admin team, who all have access to the login information, to view all documents.

Hi,  I originally had all emails from adobe sign going to one email and now I want those notifications to go to another email.  How do i do this?

My company used to have a subscription for Adobe Echosign and had it linked with Okta for SSO. We no longer have a subscription and we had all our user accounts turned into individual accounts. When customers send my users docuemnts to sign through Echosign, they are having issues logging in. They get the error: "Sorry, you can't access Adobe Sign (EchoSign) because you are not assigned this app in Okta.If you're wondering why this is happening, please contact your administrator."  When i try to go to the admin console, there is no way for me to remove this Okta integration. When I called Adobe Support, they once informed me that the users under my subscription were turned into Inactivate free account. Im not sure if its the integration thats stoppings the users to be able to log in and sign a document, if its because the users are inactive free accounts, or maybe even both. 

It looks like your AdobeSignJsSdk ( https://github.com/adobe-sign/AdobeSignJsSdk ) has been abandoned since the v6 update 6 months ago. There's no documentation on how to use this SDK - on how to get an accessToken and login, the minimum example to upload a Transient document and so on... Moreover the npm command: npm install adobe-sign-sdk still install the v5 API! Is this really an official package of the Adobe Team? Regards,Felix 

Hello, many of our customers seem reluctant to open an email because they come from the address echosign@echosign.com Is there a way that the customer receives his document to sign from echosign@mybusiness.com?

I am an insurance investigator and I have an investigation involving an agent who used Adobe sign for some insurance applications. The Final Audit Report indicates that the agent 'signed' the forms for the applicant with her own email address, the applications were apparently emailed to her personal account from her business. Which leads to my questions; Are there any scenarios other than the one I mentioned in which the agent email address would show as being the signer? Also, the actual signature date does not match what the Final Audit report regarding when it was e-signed, what causes this issue?  Thanks! 

How to access the signature form field in pdf form through node js... i cant pass the signature to the pdf form as a  image..how to do that? can anyone tel me ..

I changed my email for login with Adobe and now the adobe sign functionality is broken within Acrobat DC and in the web browser based Document Cloud.

I completed a document 3 times already with fill and sign. When I select "Done" it keeps saying "INVALID_ACCESS_CODE". I cannot save the document either, and it took me two hours each time to complete the document.

Is there a way to automatically assign a template to documents for signing?We have a very standard PDF that is given to us by a 3rd party for deliveries.We are doing the deliveries but need to collect staff details when we complete these deliveries.So we just need one template to be applied for all documents.Is there a way we can automate this process so that when we need a new PDF setup for delivery we can email/send/use cloud storage to save the file, it will then pull out the file, assign the template and email it to us?

I am trying to find out about the Reports function. I am currently doing a trial and have 8 days left of that to run. I have set up a test document (using Mega sign). What I want to know is more about the Reports side. I don't currently see the Reports tab (only Home, Send, Manage and Account). So firstly, I want to know, is the Report tool not available on the trail set up? I am trailing the Small Business set up... if I purchase that, will I have access to Reports.And what options are there with Reports.  What I'd like is to be able to export specific field data from the template on everyone I've sent the document to and whether they have signed or not, so that I can flow this back into my internal central database.

The Adobe Sign Manage toggle is now gone again. I've tried this in Chrome, Safari, and Firefox. Is there a way to regain this view? This has been gone for almost a month now. Thank you.

Is it possible to have a customer sign contracts in the home on the ipad or iphone?

I sent a document out for multiple signatures.  One of the people "signed" the document but when I opened the document his signature field is blank.  How do I fix this?  I need an actual visible signature on the document along with the other people who have already signed the document.

After completing a pdf form, and sending it out via email, the sent document shows text all over the page and not how it was originally completed. Text that was originally on one line is now on two lines or in a different place all together.

Are there any limits in quantities for Adobe Sign when purchasing the Adobe DC Pro software?Ex) If I want to send documents to 1000 people throughout a year for filling out and signing is there a "limit" on the amount of people I can send to or can I send as many as I want and not be charged extra? The documents would only have 1 signer each time.

I am experiencing an issue where signatures that are created and placed in adobe are not visible on the dropbox version of the document, despite dropbox showing there is a new version of the document. However if you click "download a copy" the signatures are visible.This happens every couple of months and is becoming a major problem for our business. Is there a solution to this issue?

Hallo, ich habe immer wieder das Problem, dass die Unterschriften der Kunden zu klein sind. Gibt es dafür eine Einstellung damit diese größer im Dokument dargestellt wird oder was gibt es für Möglichkeiten?

Hello Team,What is the ideal solution for this, if the recipient address is same of the owner of AdobeSign, the agreement is not able to be sent. This happens for all Adobe Sign account. Can you please clarify, if it is feature, issue or a limitation. There are cases where the owner also needs to sign the agreement. If any settings needs to be enabled, just let us know.Waiting for your response at the earliest!! Thanks in advance.Raja

I have a form that has 4 required fields (1 of which is a signature field). Two of the required fields (textfields) are placed before the Signature field on the form, and the last required field (a radio button group) is placed after the Signature field.  Upon signing, Adobe only indicates 3 required fields in upper ight corener of screen and thus excludes the radio button group even though it's set to required and shows a red asterisk in template.  Not sure why this is happening.  

Is there a way to delete a document that is in the "Waiting for Me to Prefill" status?  I know that I could send it and then cancel it, but these documents were created by mistake and I don't want the recipient to see them.

My current process for getting a document signed is to upload a file in Adobe Sign and assign different signature fields throughout the document before signing. I'm using adobe sign for a few years and never had issues until now. In the past week or so, when a document has been sent out, the fields that I have inserted have been removed and there is just one global signature at the bottom of the document.  Also there is always a message saying :There are recipients who need to sign this document that do not have a signature field assigned to them. You can go back and add signature fields or we will add a signature block for those recipients. Do you want to review or send the document?  Thanks in advance for your help,