Adobe Acrobat Sign

I have a user who is showing as ACTIVE and VALID, yet she can not log in.  She receives the message "Invalid email or password, or account may be locked."  I have tried resetting her password. She receives the email, changes her password, but is then still unable to log in.  Adobe Sign support suggested that we try to load a different browser, but this did not solve the problem. I would appreciate feedback if anyone has experienced the same issue.  Thanks!

Is there a way to add favorites so you don't have to re-type or copy paste email addresses to the recipient field?  I feel this should be an easy thing to do but i cannot see where you can add favorites.  Please help!Thanks!

We are trying to test out Adobe Sign for our company, but we are having some issues. We created the basic document in Indesign and then did some fine tuning in Acrobat. When the document is pulled through into Adobe Sign we have been experiencing the following issues:Hyperlinks don't workThe tab order was lostSome of the fields had Javascript that made in tab next when completed (for phone numbers) and thats also not working.Are these issues fixable? Is it available for the Business or Enterprise packages?ThanksMarli

We have used Adobe Echosign / Sign for about 18 months or so now with very few problems, but I currently have a client who claims he is unable to sign our Contract. It's a standard Contract which we use every week so I know the problem is not with our Contract template. The client is using Windows 7 Pro and Firefox but he has also just tried with Chrome and had no success.He states :1) The pop window for the initials comes up.2) The problem is that once the initial is drawn ( Draw), the 'Apply' button does not function.... therefore the initial does not get captured in the appropriate small box..Can anybody offer any suggestions on what might be the cause of this problem?

I receive two problems.  First, if I try to password protect my document, I get an error that I can't send because it is an unsupported file.  Then, if I remove the password (which I really do NOT want to do), I get an error that it cannot create thumbnails and won't send.  Help!

I'm using Adobe sign, it has been working great. Now when I get a file ready add some tabs for signing then press send it just sits there saying submitting and never does. If I log out and sign in again open the file I want to send redo the signatory tabs it may then send. Any ideas for what's going on and how to fix it?. I have lots to do and this is getting very wearing.Many thanks

Is it possible for Adobe Sign to search previously used email addresses when creating a new document for signing?For example Click SendUnder Recipient: Starting entering email address and it finds it.   Or Can you link to Gmail, outlook... to the recipient fields?

I started a free trial of Adobe Pro DC so I could test out the signature functionality; I was able to add the signature field and sign it myself, but it won't let me send it without paying for the upgrade. How do I test it out first to make sure it works?

Hi there,I am currently on a trial of Adobe acrobat DC and will probably purchase a subscription to enable me to use the signing feature so that I can send a document to a client for them to sign and send back.I will be sending the documents through salesforce which will track which documents have come back and which haven't per client however I am not sure whether I should be purchasing the subscription directly with adobe after my trial finishes or whether I should purchase it through the salesforce app exchange?Also if I purchase the acrobat DC does this automatically include the esign feature or do I need to purchase the separate adobe Sign product instead?Any comments welcome!Thanks v much in anticipation....RegardsMark

I have a Lead process that uses Adobe EchoSign to save a signed business agreement to the Salesforce Lead record.  Following business agreement completion, the application is reviewed and approved.  The Lead is then converted to an Account.  The executed .pdf copy of the business agreement was being copied to the resulting Account record up until early November 2015.  Discussing and testing with Salesforce support, only files saved to the Lead Notes and Attachments related list are now copied. The agreement is attached to the Agreement related list.I am looking for anyone else who has run into this and if/how it has been resolved.

There is a way to sign documents acquiring biometric data such as pressure, rhythm, speed etc.. using compliant devices or tablet?

Good Afternoon,When i first signed up for Esign, i was able to create and edit our Message template in the send tab. We only use the 1 message template when sending proof's for approval. I can not seem to find the message tab in the settings, which allows me to edit the wording of the template.Can i have some help pushing me in the right direction?Thank you.Renee

We are trialling Adobe Sign as a secure solution for job applicants to register their details. As such we require that their personal information is password protected. We are able to send out password protected links by invitation and confirmation email, but need the ability to force the signer to change their password on first logon, as the password we initially send them is in plain text. Does anyone know if this is possible, and also for the signer to reset their password by choice subsequently?ThanksSteve

Hello, I am trying to create a document that outlines multiple options with checkboxes wherein at least one box must be checked, although more may be checked. i.e. if there are two checkboxes, one may be checked, two may be checked, but zero may not be checked. At least one must be selected. Is it possible to create this with text tags? Cheers, Rebecca

Hi the password that I used to set up the document is not working correctly. I have checked and it is the correct password that I used when I set up the document for signature. Please help!

I created a dropdown list using Aliasing.Select Gender: {{$Gender}}{{#Gender=Gender_es_:signer1:dropdown(options='Male,Female')}}Sent email to 2 people.Signer1 sees the dropdown list prefectly. I haven't signed this doc yet.In the dropdown I see, the following options: "Select...., Male, Female" ---- Select option is added by default.Opened Signer2 email, the document has Gender as Male (though signer 1 didn't select anything yet)After some research, I found AdobeSign just showing first value in the dropdown instead of showing blank. How should I fix this?

How do I create a reusable layer? As below does not work.Use a Form Field Template Reason being I don't want to have to drag and drop fields everytime I send a document as my quotes have the fields on the pdf in same spot everytime.Sales told me I could do this, when I signed up to individual monthly just earlier today, as thought it wasnt possible in a free account. So I signed up. But still cant do it.RegardsRichard

I created a dropdown list using Aliasing.Select Gender: {{$Gender}}{{#Gender=Gender_es_:signer1:dropdown(options='Male,Female')}}Sent email to 2 people.Signer1 sees the dropdown list prefectly. I haven't signed this doc yet.In the dropdown I see, the following options: "Select...., Male, Female" ---- Select option is added by default.Opened Signer2 email, the document has Gender as Male (though signer 1 didn't select anything yet)After some research, I found AdobeSign just showing first value in the dropdown instead of showing blank. How should I fix this?

Hello!I have recently switched over from Docusign and I'm having some frustrations with the Adobe Sign templates. I'm trying to create a template which will usually have 3 people sign: borrower, coborrower, loan officer. However, occasionally there is no coborrower's signature needed. Since Adobe Sign doesn't directly define the participant placeholder up front (instead, it just goes down the list of email addresses), is there any way to delete all of the fields associated with participant 2 on files where I don't need it?Thanks for the help!Deona

I've looked this up but the answers given don't seem to reflect what I see on my screen. In Manage documents I see the option to Decline, but not Delete. If I choose Decline it looks like it will send an email to whoever I might have sent it to originally which I do not want. This was a case where I made a change to the agreement and sent a revised version so I want to trash the old version

We use an engagement letter that contains approx 2 pages of standard text containing approx 5 terms that need to be defined for each letter.   I have placed these terms at the end of the letter.  At least  one of the fields may grow pa one line and I would like to keep spacing the same with the field after it whether one or two lines.  i will mostly use desktop but I occasionally will use cell phone.  I will mostly send for signature with Adobe but occasionally need to print out for wet signatures.  please help me with process. for example do I start in MS Word with template, make changes and then print to off or do I start with pdf and edit it.

Only option offered is "edit" which returns me to an empty template. Really frustrating.  What do I do or not do?Thanks

I currently have an Adobe subscription that includes the full Adobe Document Cloud software (i.e., Adobe Acrobat Pro, Adobe Fill & Sign, etc.). However, while I can sign into the Adobe Sign dashboard on a computer, I cannot log in to the Adobe Sign mobile app (and stay logged in) on my Samsung Note5. It's worth mentioning that I can sign into (and keep signed into) the Adobe Fill & Sign mobile app without any issues.What would be the reason for not being about to sign into the Adobe Sign app?

Hi, I'm trying to find a good solution for getting my boss who's on the road a lot to seal our architectural dwgs.  The files are large and often have many pages.  (my current project is 21 pages and is 15M)... I've used eSign before through email and it's great, but I just wonder if there is a solution for large files?Thanks for your thoughts...Cari

Hi wondering if it's possible to create an additional profile (unique username and password) for Adobe Sign? We have multiple departments in our organization, and want each department to have a unique profile from which to send/receive forms, to keep them separate between departments. Please advise if this is possible -- obviously hoping to do this without having to pay for an additional subscription.Thanks,Scott.