Adobe Acrobat Sign

Need help.  Our organization has had difficulties multiple times with files routed in Adobe Acrobat Sign locked with no option to sign.  When viewing the document in Adobe Sign online, the signature block is there.  However when the document is downloaded for signature, the downloaded file is named "locked", and the signature options in Adobe are grayed out.  Any suggestions on what the problem could be, how to resolve this.

Wir haben die Funktion "Hochladen von Bild der Signatur" aktiviert. Aber beim Signieren wird diese Möglichkeit dem Signierenden nicht angezeigt. Muss ich noch irgendwo ein Häkchen setzen?

Is there any way to change the setting for Page Extraction from Not Allowed to Allowed for the [security] level of documents sent via Adobesign?

I have the business and enterprise-level service plan. The option "keep separate files" is already known to me. How to keep many files DIGITALLY SIGNED separated? Without such an option the Adobe Sign is useless.  

I have Adobe Pro but when I try to do esignatures the More Options and Specify Where to Sign buttons don't do anything when I click them.  They aren't grayed out.  A colleague of mine had the same issue and hers was fixed by having Admin Rights on her laptop.  I have Admin Rights and it is still not working.

I'm getting this message in Adobe Reader when trying to send a document for e-signatures.  "you are not authorised to send documents for signature. Please contact your account administrator".  I still have 1 free e-signature request available.This was working fine until I tried the free trial to see if additional funcitonality would be useful.  It wasn't so I cancelled my plan, now I can't use it at all and keep being prompted to upgrade. I've uninstalled and reinstalled Adobe and Creative Cloud but it makes no difference.  There is nothing wrong with my billing, I am fully paid up on the plan I have subscribed for. 

I have a customer who is very irrated by not being able to insert his post code - message keeps coming up "invalid".  It isn't - I have checked it myself.How can I help him get round this situation - he is extremely fed up and will go elsewhere if this situation is not resolved.His post code (UK) is ME16 8AX and yes, he has tried with and without space between the 6 and 8!Please HELP as soon as possible.

We give a user a Sign licence in the admin console.The user was then automatically migrated to the AdobeSign console.Since yesterday, the automatic synchronisation no longer works.Does anyone else have this problem?

Our Adobe Sign account was renewed in April but Adobe never provided the payment instructions for making the payment by credit card or even chased payment for it so we assumed it had been resolved via our main Adobe account which is paid by BACS.  The order supplied states payment can only be made by credit card but no payment details are visible either on the order or website and our finance team haven't been able to settle the account.  I've been trying for several days to get these details so we can obtain access to our account and have been passed to several support staff both by phone and chat facility with no success.  I've never dealt with a business that doesn't want to receive a payment for their product, absolutely ridiculous! Our so called account manager isn't responsive at all! Is anyone able to point me in the right direction to make a credit card payment and gain access to our account again?  

I'm trying to use Adobe sign to sign a form for a job offer. I've made an Adobe account and every time  I hit sign in it says sorry, we were not able to process your request and gives and error code. Please help ! 

I am trying to send a 17mb PDF for e signature, but the messge comes up with "Your docuemnt exceeds the maximum size of file supported for your subscription level.  Please try a different document or contact your account administrator".   I have Creative Cloud subscription and I thought I was the account administrator, but I can seem to see any options in any of the settings.Any help would be appreciated.Thanks

I've been unable to get a resource webhook to fire.The initial verification request was successful. When creating the web hook I set"scope": "RESOURCE"subscribed to AGREEMENT_ALLset the resourceId to an agreement id."resourceType" : "AGREEMENT""state" : "ACTIVE" I can view the webhook from the adobe sign admin web app under the "Webhooks" tab. The status is active. On signing or performing any other action against the agreement the web hook is never called and, as far as I can tell, no attempts are being made to call the web hook. If I manually create an ACCOUNT webhook, this works fine with agreement actions are triggering calls to the web hook. NB I've deleted the web hook I created manually. Any ideas as to what I missing would be greatly appreciated?    

Hey everyone. My team is working with a client that needs many agreements signed, and I want to use Adobe Sign. There are a couple of things we need from adobe sign, and we need them simultaneously: The ability to send a document to be signed by multiple signers in a particular orderThe ability to auto populate fields in a PDF with signee information (like agreement number and organization name... etc.)The ability to send out multiple forms to be signed at once Adobe Sign offers each of these features, but it looks like you can't use them all at once. You must choose which ones you want to use. I've been searching adobe support forums and I can't find an answer, and when I try to set it up myself, i still can't get a clear answer. I was wondering if someone knows how to accomplish all three of these features in one send.

I need five signatures, and a prior approval is needed for one signature. If I identify the sixth person as an approver, will it hold up routing to the other four signators?

Is it possible to decline as an approver, and enter a note, but still keep the agreement moving forward?And the signer can see why the approver declined. 

I have suddenly stopped receiving an email once a document has been fully signed by all recipients. I was getting them up until last week and I have not changed any settings.Is this a bug or is there a setting somewhere I need to check?

We have a Word template which utilizes text tags to assign all the required fields for Signer1 (the Customer, who is always the first Recipient) and Signer2 (my company, who is always the second Recipient). While Signer1 is a unique address from offer to offer, Signer2 is ALWAYS the same email address - an email node which several members of my team monitor, as there are many contracts coming in which require signing. Is there a method to use text tags within the Word template to preassign the value of Signer2 to the email node (such as groupbox@mycompany.com) so the people sending out contracts (there are hundreds who do this) do not have to use the More Options process just to enter the email address of Signer2? It would be a tremendous time saver and prevent errors in the Send for Signature process if we could simply enter the Signer1 email address in the Recipients field of the Send for Signature panel and click Send, instead of having to click More Options, enter both email a

I currently have Adobe Pro licenses and need to sign two files that are over 100 pages and 10MB in size.I have already seen the limits with the different licenses, but I need to know if there is any other option to sign these documents.We are talking about files of: 349 pages and 42MB, and another file of 206 pages and 7MB.Is there any solution to be able to sign those documents, even if it implies a change of license?Thank you very much.

Good Morning, So were having an issue with signing documents that we receive from external sites, when we receive docs from external sites and go to sign them, it then asks us to log in with a different account so we try and do that, then when we do this it tells us the account is deactivated. ( we do not have adobe sign where a DocuSign Shop). How do we sign these documents? I saw an article about sign-in errors (link below) but wasn't sure it affected receiving sites  about  https://helpx.adobe.com/download-install/kb/acrobat-users-sign-in-error.html. Please advise how we are supposed to sign receiving documents when it tells us our accounts are deactivated and we are not Adobesign users?

Is there any way to use advanced sharing in developer account ?

Hi, I need to export a list into Excel of all the people who have a pending agreement to sign. I would alos love to be able to search for a specific person to check if they have signed. These seem like basic functionality that should be obvious--please help. Thanks

We have a group called FA. The users originally added to it when we first got this service can select FA in the Send From drop down list in the Send tab. I just added a couple new users last week to the FA group, but they only see greyed out Default Group (Primary Group) in the Send From drop down list in the Send tab. Is there anything else I need to configure for those users so they can see both the FA group and Default Group (Primary Group) in the Send From drop down list? Product is Default Adobe Sign - Enterprise Configuration. All user IDs are Federated IDs.I included a picture of where I am talking about. I'm an admin and added myself to the FA group, but it doesn't appear for me either.

I have a Adobe CC all apps subscription with my primary email id, however my Adobe Sign email is stuck with an older email ID and is sending that email in all outgoing PDFs. I want to change that to my primary email id as well, but cant login to the echosign portal with either the new or the old email id. Any guidance would be appreciated.

Adobe request for e-signature not working. I'm able to add all the emails but can't move forward.  I am able to click on the "Specify where to sign" but nothing happens.  Any advice would be helpful. 

When a user is removed what happens to their acrobat sign files? A previous user has outstanding signature requests that we would like to delete.