Re: Shared user cannot access project files but do...

HARSHIKA_VERMA · ‎Oct 20, 2025

Hi DEIFDK, We would like to follow up on your issue. Are you able to resolve the issue by following the suggestions shared above? Please feel free to update the discussion if you need further assistance from us. We would be happy to assist you further. Thanks, Harshika

HARSHIKA_VERMA · ‎Oct 17, 2025

Thanks for checking. Could you please confirm that you're logging in with the correct Adobe ID? Make sure it's the same ID associated with your subscription. We will be happy to assist you further. Thanks, Harshika

HARSHIKA_VERMA · ‎Oct 14, 2025

Thank you for sharing the solution that worked for you. This might help the customers experiencing the issue solve their issue. We really appreciate your contribution. Please don't hesitate to contact us for any future assistance. We would be happy to help. Thanks, Harshika

HARSHIKA_VERMA · ‎Oct 14, 2025

Hi Monolab, Thanks for sharing the requested information. Would you mind updating Illustrator to the current version 29.8.2 and let us know if you're still experiencing the issue? We will be happy to assist you further. Thanks, Harshika

HARSHIKA_VERMA · ‎Oct 14, 2025

Hi @Pauline35027942v42l We would like to follow up on your issue. Are you able to resolve the issue by following our expert's suggestions? Please feel free to update the discussion if you need further assistance from us. We will be happy to assist you further. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Hi All, Thank you for reaching out, and sorry for the trouble you're experiencing with fonts. This is a known bug, and the team is working on it. Please add your vote and comment to this Uservoice. The team mentioned that the fix is rolled out in our latest Beta build 30.0.0.48. Please try the build and share your observations in the comments on the Uservoice. Thank you for your patience. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Hi Joan_Puig Massuet5877 Thank you for reaching out. It looks like you're sharing the version of the Photoshop app. Is that the application you're having trouble with, or is it InDesign? You may try reinstalling the application you're having trouble with. Let us know how it goes. We will try our best to help. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Hi there, Thank you for reaching out, and sorry to hear you're experiencing sync issues. Would you mind telling us the version of InDesign installed on your machine and also the details of your operating system? Do you have a Mac or Windows machine? We will try our best to help. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Hi nmycps Thank you for reaching out. In addition to what our expert has requested, could you please share the details of your operating system and the version of Illustrator installed on your machine? We will be happy to assist you further. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Hi All, Thank you for reaching out and reporting the issue. We are checking with the team about this issue and get back to you shortly with an update. For now, could you please upvote this UserVoice and add your comments? Thank you for your patience. Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Hi mustafa_2014, Thanks for reaching out and sharing your suggestion. As our expert rightly pointed out, could you please submit your idea on the UserVoice for this feature request and add your comments there? Doing this will help the product team prioritize this request, and you will be notified of any updates. Please also share the link with us here as well, so that other users can also upvote the request with similar suggestion. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Hi All, Thank you for reporting the issue, and we're truly sorry for the inconvenience caused. I’m seeing the same behavior on my end, and have reached out to the team to confirm whether this is a known bug. We’ll keep you updated here as soon as we have more information. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Sure. We will be waiting for your response. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Hi All, Thank you for your confirmation. Yes, this is a known issue discussed here, and the team is investigating it. Would you mind upvoting the UserVoice and adding your comment on it? The team has logged a bug for the issue and is investigating it. Please stay tuned to the UserVoice for future updates. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Hi abdelaziz_Moujahid4983, Thank you for reaching out, and we're sorry for the trouble. We haven't heard of this issue yet. Would you mind telling us the version of Illustrator installed on your machine and the details of your operating system? Can you save and create a new file through menu options? Are you experiencing the issue with shortcuts only? We will try our best to help. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Hi gustavo38166897e9lt, Thank you for sharing the information. Would you mind sharing a screen recording of the issue for further investigation? It would also be helpful if you could share the sample file with Abhishek for testing purposes. We will try our best to help. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Hi Krisatu, Thank you for reaching out, and sorry for the issue. Would you mind confirming if this happens only for live shapes without a stroke? If so, there is a workaround provided in the comments of this UserVoice: try Object > Shape > Expand Shape. Let us know if that helps, and feel free to leave a comment on the UserVoice if it resolves the issue. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Hi Mar�a Laura 2525, We would like to follow up on your issue. Are you able to resolve the issue by following our expert suggestions? Please feel free to update the discussion if you need further assistance from us. We would be happy to help. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Thanks for sharing the information. Is it possible for you to update InDesign to the current version, i.e 20.5? If yes, would you mind updating and let us know if the issue persist? We will be happy to assist you further. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Hi hlmsbj, We understand your frustration and sincerely apologize for the inconvenience. We've reviewed your case and confirmed that the team has reinstalled the Creative Cloud Desktop. A callback has also been arranged for you. Could you please reply to the email they sent for further investigation? Let us know how it goes. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Hi robin- Thank you for trying the suggestion shared. Would you mind telling us if you're on a MacOS or Windows machine? Recently, we have been hearing that the issue is also happening on Mac machines. Hence, just want to make sure about your operating system to further investigate the issue. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Hi Ryan22139454d6ur Thank you for reaching out, and I'm sorry for the trouble. The product team is still investigating the issue and looking for customer files to test it at their end. Would you mind sharing your packaged file with Abhishek Rao over a private message so that he can share it with the team? We will keep you posted on the status of the issue. We really appreciate your collaboration in helping the team investigate it further. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Thanks, AlanGilbertson, for testing the issue and confirming here. We are checking with the team and will update here as soon as we hear back from the product team or if they need more information. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Thank you for sharing the solution that worked for you. We really appreciate it. Please feel free to post on the community for any issues in the future. We will try our best to help. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

No worries. Anubhav has replied to you on another thread for your issue. Let us know if you need further assistance. We would be happy to help. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 26, 2025

Awesome. Glad to hear your issue is resolved. Please feel free to reach out to us in the future for any assistance. We would be happy to help. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 24, 2025

Awesome. Glad to hear the issue was resolved after updating the Wacom drivers, and thank you for keeping us informed. This update could be helpful for future customers experiencing similar issue. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 24, 2025

Hi MADPResearch, Thank you for reaching out, and sorry for the trouble. In addition to what our expert has asked, and as noted in the Uservoice shared above. "The team expects this to be fixed with the latest Beta build. Please try to install it and let us know if it solves the problem." Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 24, 2025

We are glad to know that Peter's tutorial helped, and thanks for sharing those kind words. Definitely, our expert's contribution to this community is commendable. Feel free to reach out to us in the future for any assistance. We would be happy to assist. Thanks, Harshika

HARSHIKA_VERMA · ‎Sep 24, 2025

Sure. No worries. Please try and let us know if that works. Thanks, Harshika

HARSHIKA_VERMA

HARSHIKA_VERMA

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