Hi elise_4394,   Thank you for reaching out. For guidance on accessing older versions of Creative Cloud applications, check out this helpful discussion: https://adobe.ly/4p9QjxA   Hope it helps.   Thanks, Harshika ... View more

Hi Matthew37615844kruj,   Thank you for reaching out, and sorry for the trouble. I see a lot of customers experiencing the same issue: https://adobe.ly/48RzgeL, and they were able to resolve the issue by following the steps mentioned in that post.   Please try the workaround and let us know if that helps you resolve the issue.   Thanks, Harshika ... View more

Hi avid_realist5D09,   Thank you for reaching out, and sorry for the trouble. As our expert rightly said, please use this link to perform a fresh installation of the Creative Cloud Desktop app.    Let us know if that helps.    Thanks, Harshika ... View more

Hi Hype24ChaoXYZ,   Thank you for reaching out. Would you mind telling us more about your saving workflow? Do you want to do Save As? If yes, you can try the Export As option. Let us know if that is what you're looking for.   Thanks, Harshika ... View more

Hi dtpetermaas,   Sorry for the delayed response. Would you mind confirming if you're still experiencing the issue with the current version of Illustrator, i.e., 30.1? If yes, is it possible for you to share a screen recording of the workflow showing the issue? It would be helpful if you could share a sample file with us. We will try our best to investigate it further with the team.   Thanks, Harshika ... View more

Thank you for understanding, Charlene. We will keep you all posted on the bug update.    Thanks, Harshika ... View more

No worries. Would you mind telling us if the issue is resolved with the latest update?    Thanks, Harshika ... View more

Hi fierokiller,   Thank you for reaching out and sharing your suggestions. We'll ensure that the feedback is passed on to the product team for improvements.   Thanks, Harshika ... View more

Hi timothee_1497,   Thank you for getting in touch, and sorry for the trouble. The team released a new update yesterday, version 21.1. Could you please try updating to the latest version and let us know if that resolves the issue?   We would be glad to assist you further.   Thanks, Harshika ... View more

It looks like your case has been resolved by the support team. Were you able to recover your file with the team's help?   Let us know if you need further assistance.   Thanks, Harshika ... View more

Thank you for sharing the requested info. Would you mind updating InDesign to the current version, ie, 21.1, and let us know if that helps solve the issue?   Looking forward to your response.   Thanks, Harshika ... View more

Sure. We will be awaiting your response to investigate the issue further.   Thanks, Harshika ... View more

HI Buzzzworthy Studio,   We understand how frustrating it could be for you. Would you mind telling us the version of Illustrator installed on your machine and the details of your operating system? Please share the name of the fonts.   We will try our best to help you.   Thanks, Harshika ... View more

Thanks for sharing the additional info. Would you mind confirming whether you're using OneDrive or a similar software to sync files from your desktop? If yes, try temporarily disabling the sync software and share your observation.   Let us know if that helps.   Thanks, Harshika ... View more

Hi clairep26068336   Thank you for reaching out, and sorry to hear you're having trouble copying and pasting in Illustrator. Would you mind elaborating on the issue for better understanding? Please share the details of your operating system and the version of Illustrator installed on your machine.   Are you getting any error message while copying and pasting?    Let us know, and we will try our best to help.   Thanks, Harshika ... View more

Hi Charlene S,   As this is a known bug, the team is working towards a fix. Did you try the workaround suggested by one of our experts in this post, i.e, Change the gradient to anything EXCEPT classic - turn on DITHER or change to Perceptual and see if that helps?   Thanks, Harshika     ... View more

Hi Skoon,    Sorry for the delayed response. We understand how frustrating it could be. As per UserVoice, the issue seems to be fixed with the 29.8.2 version. However, as you mentioned, you're still experiencing the issue on the latest version. To investigate it again with the team, would you mind telling us if you're experiencing the issue with a specific file or a specific font?   Is it possible for you to share the sample file with Anubhav Majumder for further investigation?   We will be happy to take it further.   Thanks, Harshika ... View more

Hi Gary, Thank you for providing the information. Certainly. We look forward to your reply to explore this issue further with the team.    Thanks, Harshika ... View more

Hi frederic_5537,   Thank you for reaching out, and sorry to hear you're getting missing fonts pop in Illustrator. Would you mind checking if those missing fonts are showing up in your Creative Cloud Desktop app as mentioned in this article? If that doesn't help, please try the steps suggested in this article and let us know if that helps.   We will be happy to assist you further.   Thanks, Harshika ... View more

Hi amyb91559532,   We understand what you're saying. Would you mind submitting a feature request for this suggestion in UserVoice and sharing the link with us for tracking purposes?  Meanwhile, I am opening the conversation for our experts to share any workarounds that can help you achieve this.    Thanks, Harshika ... View more

Thank you for sharing the video and providing the additional information requested. It appears that you're experiencing a similar issue mentioned in this thread. Could you please confirm if it is similar? If yes, please try the suggestions shared in the thread to turn off all pop-outs menus on InDesign and Illustrator by docking the pop-out panels to the right side docking panel.    Let us know if that helps.   Thanks, Harshika ... View more

Hi Benjamin32302616xgne,   Thank you for reaching out, and sorry for the trouble. Would you mind telling us the version of InDesign installed on your machine and the details of your operating system? Did you try the suggestion shared in the correct answer to this post?   We will try our best to help.   Thanks, Harshika ... View more

Hi Shivaram5F90   Thank you for reaching out, and sorry for the trouble. Would you mind telling us the version of InDesign installed on your machine and the details of your operating system? Would you mind checking this article and trying the suggestions? Let us know if that helps.   We would be happy to assist you further.   Thanks, Harshika ... View more

Hi Richard_Blackfriars   Thank you for reaching out, and sorry for the trouble you're experiencing with fonts. Would you mind telling us the version of InDesign installed on your machine? Could you please attach a screenshot or screen recording showing the font malfunctioning for better understanding? Does that happen with all files or with a specific file?  Are these Adobe fonts or third-party fonts? Please share the names of the fonts.    Meanwhile, you may try signing out of the Creative Cloud Desktop app, restarting your machine, signing back in, and then launching InDesign to try again. You may also try clearing the font cache as mentioned in this article.   We will try our best to help.   Thanks, Harshika ... View more

Hi Prashanth_Pothuganti   Thank you for reaching out, and sorry to hear you're having trouble saving the file. In addition to what our expert has asked, could you please confirm where the file is saved? Is it a cloud document, a local file, an External drive, or a Network location? Is it happening with all files or with a specific file?   Please share the details of your operating system and the version of InDesign installed on your machine.   We will be happy to assist you further.   Thanks, Harshika     ... View more

Hi Vahdettin_5834,   Thank you for reaching out, and sorry for the trouble. This is a known issue, and the team is actively working on it. We are tracking the issue here. Please stay tuned to this UserVoice page for future updates.   Thanks, Harshika ... View more

Hi BrBarry_SDB   Thank you for reaching out and sorry for the trouble. Would you mind performing a clean reinstallation of the GPU drivers using this link: https://adobe.ly/3MMLQn2? Moreover, please provide the details of msinfo32 file. By following the command below: Run the command window - Type "msinfo32" in the Start menu and left-click OK - While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export) - Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report. Additionally, please provide the IDSniffer file available at %USERPROFILE%\AppData\Local\Adobe\InDesign\Version 20.0\en_US\Caches\GPULog\IDSniffer.   Please upload the file to a shared location, such as Dropbox or via a DM to Abhishek Rao   We will be happy to help you further.   Thanks, Harshika   ... View more

Hi jayasri_8989   Thank you for reaching out and sharing the requested info by our experts. Would you mind sharing a short video of your workflow for better understanding? Is the issue occurring with other Adobe apps, such as Illustrator?  Meanwhile, we are checking with the product team to investigate the issue further.    Thanks, Harshika ... View more

Hi Alfi Suraya38014473ov1m,   Thank you for reaching out, and sorry to hear you're encountering an error while opening the InDesign file. In addition to what our expert has asked, could you please also try the suggestion shared in this post? If that doesn't help, please share the affected file with the team at idfile@adobe.com. The team will investigate the issue with the file and keep you posted.   Thanks, Harshika ... View more