Bug Reports

I have been in a cycle that is really frustrating me ever since I contacted chat support last night got thrown around in circles until I had to beg to speak to a supervisor only to be told I'll be called back and that experience has been going even worse so I need to try and see if I can get help here. I was able to use Adobe Stock website and obtain a license/asset yesterday morning, then when I tried to get another one not too long later I received an error it couldn't process it and to contact support.  So I was like, did it not get paid?  I checked, I was charged as of this morning successfully... so I have a current subscription, Ive been confirmed that by 5 support agents.   I have told them (as my job in my day to day is internal IT support as it is)  that I've cleared my cache and cookies several times, I've restarted, heck I've even tried 4 different devices now  including a phone, two desktops, and a laptop and have tried different browsers

I keep coming across ai generated art that isnt tagged on adobe stock. example : File# 578724840  from I LOVE PNG   This shows up as the first option when you search for doves with transparency and excluding ai but it is clearly ai generated. what should I do when I come across these? 

Hello,I was browsing stock images and somehow licensed an image without intending to.  FILE #: #456863423 - It is not a photo I would ever use and must have  accidentally clicked the "License" button while simply browsing on the computer. I think I need help from an Adobe representative to UN-license the unwanted image? I have used many photo library sites before and never had this issue...typically, there is a confirmation step.

Hey, so I have this issue now since a week where I am able to license Stock videos/photos, but when downloading them, it's unbelievably slow. I read through older forum posts regarding this issue, however no solution seems to work for me. I tried different browsers, reset them, cleared cache/plugins, reinstalled a browser, no VPN whatsoever, disabled Anti-Virus, etc. This problem seems to be adobe stock specific, every other download works just fine, is this an error from adobes side?

Is there any level of quality control for the AI images that are uploaded to the library? This is on the first page when I searched 'hands holding signs' in vectors.It's so comically wrong, lazy and clearly just generated on mass and dumped into the library. Since the AI has become more and more popular, the quality of the library is dropping alarmingly.

Since I set up my new Macbook Pro, "save to library" no longer works under stock.adobe.com.I am logged in and have credits. Previously, when I clicked on the heart icon (save to library), a small window appeared in the top right corner where I could then assign it to the appropriate library. Accordingly, I had it in the Adobe programmes in the CC Libraries exactly in the library in which I had assigned it on the website.Now there is no reaction to my click on "Save to library".Does anyone have any idea why this might be?Many thanks in advance.JoergTranslated with DeepL.com (free version)

Tried to access my library in Adobe Stock today and got the message Could not load libraries. This started happening after I updated my email address in my profile today. It was working fine today until that change. Please assist.

I licensed a stock image that won't open in Abobe Illustrator. I have a Team account. It says that it could only partially open it, and its blank. #402270155

When I log into my Adobe account, I can't find my Adobe Stock invoices. Sometimes the invoice history appears, sometimes not. Support can't help and I have already tried all workarounds; open Adobe Stock in Chrome incognito Window; automatically choose profile etc. Sometimes it works and sometimes it don't. Right now it doesn't work and I have to send the invoice to our economy department. Every month I spend at least an hour just on trying to find my invoices. I see in the forum posts that this is a known bug and a hugh source of frustration for many persons. Can someone please support me on this issue? I would really appreciate if someone could share a solid solution that always works.

User pascal https://stock.adobe.com/ca/contributor/211487494/pascalExamples:https://stock.adobe.com/ca/images/tropical-beach-bar/782789264https://stock.adobe.com/ca/images/t-rex-diosaur/651017736 User Tech https://stock.adobe.com/ca/contributor/211939715/techExamples:https://stock.adobe.com/ca/images/set-of-ecological-items-reusable-coffee-cup-glass-j/797589801https://stock.adobe.com/ca/images/door-keys-on-rings-with-keychains-tags-fobs-for-locki/792698502 User Memona https://stock.adobe.com/ca/contributor/211996325/memonaExamples:https://stock.adobe.com/ca/images/trusting-daughter-telling-secrets-in-mom-ear-standing/785005389https://stock.adobe.com/ca/images/plastic-cup-with-delicious-fruit-salad-on-white-background/797739923 User zoni https://stock.adobe.com/ca/contributor/211906799/zoniExamples:https://stock.adobe.com/ca/images/jazz-music-concert-poster-design-flyer-template-wi/798988625https://stock.adobe.com/ca/images/prohibition-icon-single-design-design-vector-2d-

There is a contributer named "clould" who is producing ai generated art and simply live tracing it and posting it  without labeling as 'ai generated'. most have glaring errors that art per the course in untouched ai images. 90% persent of thier gallery is like thisJazz band with woman singer at microphone and music illustration Stock Vector | Adobe Stockid 814489631

When searching for images of Native Americans, the search engine answers with people from India (Indians?). I think I understand what is happening, but the tagging system needs to be adjusted so that Native American doesn't equal "Indian."

Bonjour, depuis près d'1 mois je n'ai plus accès à ma bibliothèque. Commme cela se fait-il ?Merci d'avance pour votre aide

Another terrible AI image. I'd like to report this image.  The spiral bound on the notepad would not work at all - unusual one to approve:there is a whole series of them 761527764761528517761528267761528261761527769761526780761526433 

The above mentioned asset is supposed to be a multi colored dog image. The file itself contains a linked image file, thus there is only a background. Is it possible to get the correct file? Or a refund for the credit? 

Hello,I was browsing stock images and somehow licensed an image without intending to.  FILE #:  424990726 - It is not a photo I would ever use and must have  accidentally clicked the "License" button while simply browsing on the computer. I think I need help from an Adobe representative to UN-license the unwanted image? I have used many photo library sites before and never had this issue...typically, there is a confirmation step.Thank you in advance for assistance. The image is FILE #:  424990726

Hi, today I attempted to download a mockup, but the file looks different from the preview, could you please fix this?https://stock.adobe.com/es/templates/editable-pouch-bag-mock-up-template-for-business-promotion-presentation-or-advertisement-purpose/553220665 

I was looking for some images of downtown Kerrville to use and came across this one: https://stock.adobe.com/images/old-historic-western-house-with-balcony-and-historic-decoration-in-kerrville-texas-usa/681184783?prev_url=detail Really poor editing (you can tell they tried to edit out the van and didn't have a second photo for reference). Is there a content review team that can take another look at this?

This is the file I wantedThis is the file I got   For everyone's future reference, what is the best way to get something like this resolved?Contacting Chat Support doesn't seem to work - the chat ends without anyone responding.Posting publicly is the best/only way?

Glowing skincare serum being dispensed onto a pristine white plam Stock Illustration | Adobe Stock

I used a credit for a background. The image is a flattened image and the descriptive title is not removable. This makes it useless for a background. Is there a way to get my credit back?

  [moderator changed the subject for clarity.]

Searching for 'women character' models for a project, the asset I found at was: FILE #: 231487514 (Woman architect in suit and protective helmet. Character creation set.businesswomen. Full length, different views, emotions and gestures.) The 'Similar in videos' suggestions are all for explicit adult content. That's some pretty sexist optics Adobe, do better. Searched for on stock.adobe.com via Chrome for iOS

Today has anyone experienced downloading extremely slow?1 stock image file size is 4.8 mb took more than 5 mins... 

I downloaded the stock File#: 675457227 titled "Water electric splash 3d logo reveal fully editable template."  When I download the file using my web browser it gives me an .MP4 video. If I import using my asset library it imports a .MOV file. I have searched Google and the Adobe Community for information on how to import this file in such a way that it is editable. I only find information regarding MOGRT files which I have successfully imported/installed in the past. I attempted to import both the MOV and MP4 files using both Premier and After Effects but no luck.Is there something I am doing wrong?Is the file mislabeled/tagged?If the file is indeed mislabeled is it possible to have my credits refunded?Any help would be greatly appreciated.