Bug Reports

Hi, When I search image at Adobestock with exclude Generative AI image filter then no any image found please fix Thanks

Hi,I purchased this video clip for a project:https://stock.adobe.com/uk/Library/urn:aaid:sc:EU:618adf36-b817-4f96-a002-d72ba353551c?asset_id=415309882When I downloaded it the file is corrupted and wont play for the full length. Should be 17 seconds but freezes after only a second. I have tried downloading it multiple times but no different. I had downloaded the preview the video previously which played fine, then the purchased download was corrupted. Please could I request a refund and the video to be fixed or removed asap.Thank you.

Here is  stock contributer that traces AI art and uploads it vector but dosen't lable it as generative ai so it pops up when you have no generative ai selected. most of their gallery is not labled AI Their images keep popping up in my search resultsdespite having “no generative AI” enabled. It’s getting annoying 

Can`t download anything from Adobe Stock, even though i have a monthly payment plan - there was no problems with payment, my 350 resources a month plan is visible in my  "managa account" tab, and when I click on my profile pic on stock, there is strange information ""Available resource allocation No plan".Does anyone know whats the problem? Everything was working fine on friday.

The majority of the images in this contributor's account are indicated as AI-generated. However, these images do not labelled as "AI generated". Is this not against the Adobe's guidelines?Here are the links to the accounts:account 1 account 2 

Please review the following image:https://stock.adobe.com/images/family-camping-in-the-nature/711919167 Distorted limbs and facial features.

Sorry if this seems like a silly question but, can someone please explain Stock Images to me ?  I have a business licenses and get 10 stock images a month. I have never really taken advantage of it. Now I want to use some images for multiple projects. Are the 10 images cumulative or additive?  Do I only get 10 images out of the entire Adobe catalog that I can use a month or do I get 10+10+10+10....  and if I do, would I be able to access all the past months that I had never took advantage of ?   Any help and illumination would greatly be appreciated.Thanks

I subscribed to the free trial to download 10 stock images, including this one: https://stock.adobe.com/834484050. After subscribing, the link shows "Page Not Found." However, the link works and prompts for a subscription when accessed from a non-subscribed account.This feels misleading. Can you explain why this happens and help me access the images promised in the free trial?

The contributor artthic, whose content is all AI-generated, has a number of videos in its portfolio that are clearly generated by an AI such as Runway but are not so labeled. Examples are: 867055580, 867062290, 867078073, 867097279, 867113726, 867105847.This is the same person who has AI-generated faux vector illustrations that are also not marked as AI.

I have a 10 credit monthly account - I was last billed on the 10th of july - since then I have downloaded 2 stock images.. why do i have no credits left?  Does anyone have an Adobe Australia support contact Thanks

For reasons unknown, Adobe froze our Adobe Stock account. The popup window says our billing info needs to be updated, but everything is correct and the automatic payments are current. When I reached out, they said it was a problem on their end and they would "expedite" the issue. It would be fixed within 72 hours. It has now been 7 days. When I reach out to them, they again tell me that it has been "expedited" and I should just wait for their email. In those 7 days, it actually got worse in that all our unused assets completely disappeared. We had some 83 and were planning on using many of them in late summer and early fall. What in the world is going on? Has anyone else run into this? I am completely flummoxed as to why this is such a challenging fix.

We have an Adobe Stock subscription and despite a valid credit card and paid bills, we can't buy images at the usual rate without a pop-up prompting us to pay for a new subscription... Makes no sense and now we can't get stock because we aren't going to pay an additional fee for something we already have.

Adobe Stock won't load the library and won't save stocks to the library. It was fine yesterday, but today, when I clicked "Save to library", nothing happened. And when I tried to access the library, I got an error message: "We couldn’t load your libraries. Try again by viewing all libraries."

Successfully logged in, paid my bill, but when I try to purchase I get a page to sign up. Can't find any problems with the CC. 

What's the best way to report this? https://stock.adobe.com/images/abstract-divider-vintage-decorative-line-art-set-vector/813192371

Hey I was able to run adobe stock just fine for the first few months afte purchasing, now every time I search for anything "We're unable to process your request. Please try again later.", this message pops up. Anyone know how to fix this?

Hi, Got a membership running for Adobe Stock but I keep getting the message that this isn't available in my account, which is strange ... and when I think this is wrong I need to speak to my It-manager but I'm a private person and this my own private account.

File #:  664415003   This file states "Fully Editable EPS Files, Words and Fonts can be changed" I used a credit and downloaded this file, but it does not contain any live text, so the text cannot be edited. I would like the proper file to be sent to me, or a refund. THanks   [moderator deleted original stock content]

LOL: I tried to get a refund and Adobe connected me with an AI chat. No live person available.

I've just come across someone licensing an image from James Webb Space Telescope which is available for free through NASA's website. File: 518592754https://stock.adobe.com/images/james-webb-space-telescope-reveals-emerging-stellar-nurseries-and-individual-stars-in-the-carina-nebula/518592754?prev_url=detail It's a shame that Adobe Stock has become an unmoderated cluster of awful quality content with no accessible way to report images. I've noticed a significant increase in images filtering themselves as NOT Generative AI and "Photograph" so that they still show up when trying to filter them out. Not to mention cases like the one I've posted here of users blatantly stealing publicly-available content. I'm sure this is one of many re-posted images that aren't owned or created by the user with zero effort put towards quality assurance by Adobe.

Hi there, I recently downloaded 3 vector files 734395496, 734393452 and 734389525. I downloaded them as an illustrator file but when opening this it's only an image and not an editable vector. I need to be creditted for these 3 assets.

I purchased this image as JPEG and vector and the quality is really bad.I thought it might have just been the preview that was bad but when I downloaded the high res, it was equally bad.AdobeStock_650215559

@Contributor1 ,   Please check the fingers of this generative AI woman in the asset 794375536.   The same contributor has also other problematic assets, like the coplete series of gears. Example: 794374769: I would check the whole account, as the contributor seems to submit without checking it's assets and the moderators seem to accept what gets uploaded.

AdobeStock_289092279 image on Screen is different artwork with downloadScreenshots . . .