Bug Reports

I am having an issue when trying to select premium graphics templates inside of premier pro version 26.0 When going to the graphics templates window and choosing adobe stock then dragging a premium template into the sequence I am given the error below. The free templates work normally. The motion graphics template media folder also gets updated when a new free template is added however this is not the case with premium templates. I am able to download the templates from the adobe stock website and manually upload them but it will not work inside of premier when dragging and dropping from the window.

I am having an issue when trying to select premium graphics templates inside of premier pro version 26.0 When going to the graphics templates window and choosing adobe stock then dragging a premium template into the sequence I am given the error below. The free templates work normally. The motion graphics template media folder also gets updated when a new free template is added however this is not the case with premium templates.  

Beschrieben als “editable stroke outline Icons set" Das entspricht leider nicht der Wahrheit. Ich möchte meinen Credit hierfür zurück. Danke!

Llevo dos semanas con el "Error 503 first byte timeout" cuando quiero usar adobe stock, las demás apps funcionan bien. Puedo entrar a la página de adobe stock pero cuando quiero buscar o hacer algo se demora en cargar y después me aparece este error:Error 503 first byte timeoutfirst byte timeoutError 54113Details: cache-scl2220041-SCL 1776713980 2275960998Varnish cache serverAyuda!!!

Hello, I get Error 503 accessing Stock . I can sign in but can't get to my previously purchased items or libraries.  (Bad Gateway for libraries)  

This issue relates to a legacy Fotolia contributor account that was migrated to Adobe Stock. I completed the required account sync process at the time of migration.Despite this, the account has never functioned correctly. I still receive earnings notification emails for image sales, which confirms the account remains active in Adobe’s system. However, I have no access to the contributor dashboard, cannot view earnings/credits, and cannot upload or manage content.I have contacted support multiple times over several years. Cases have either been closed without resolution or ended without further action, and I have been unable to get the account properly reviewed or restored.I am requesting that this be treated as a migration/account linkage issue and escalated to the appropriate internal team to verify the Adobe ID connection and restore access or reconcile the account status.

Hello, I have been experiencing a big bug  in my Lightroom catalog. I have this message every time I open my catalog : “Lightroom has encountered an issue updating AI edits. Futur AI edits may not be saved and could be lost.” I followed the recommended steps when I clicked the “learn more” button but nothing has changed. I have many issues linked to this error such as no successful backups made since a week, every edits made with AI such as removal, denoise, and masking have disappeared. When the AI update button is lit up on a photo to update a mask or denoise for example, it does not work. As soon as the update is over, the button is yellow again. On some masks applied previously, I have the exclamation point in the warning triangle, I cannot update them as well. Furthermore, everything linked to the AI generative removal is lost too and cannot be updated. Also, when I close Lightroom and I want to do a backup, an error message pop up saying that “Lightroom Classic has encountered a

Hi, this occurred after a year again, my entire team has been having this issue downloading assets from Adobe Stock. We are unable to download assets from Adobe stock; we have had this error before last year as well, and we got fixed after posting here. The available stock quota is "Unlimited Images". Please help us out here again. Thank you. 

"I am trying to register as an Adobe Stock contributor from Belarus. During phone verification for number +375299932271, I get the error: 'try again later.' Please help me complete the registration manually."

There might be a new exploit happening using adobe stock as initiator.An asset was bougth years ago on Adobe Stock, and to current day it is on Adobe stock and for the account it says "re-download for free"But said asset is not in licence history.Support confirms that "re-download for free" is only available when previously image was licensedSupport claimes that said asset does not show up as licensed under in their admin systemsA company searching for unlicensed assets COPYTRACK conntacts us asking to provide a proof of licence for the same exact asset - and only the one.From how confident they are it seems like they knew that there might be problems with asset licence history, becaue only that image is being asked fot proof of licence.To me it looks like they might know how to make image asset to not show up in license history - they do the expoit (maybe changing available licence types multiple times untill break it) the bug that makes license history vanish.The following standard p

Hi, I have 75 Plan Credits on my Adobe account for school; I was able to license images and 3d assets a month ago. I am trying to license for the first time since then and all stock images now have "(On-demand - CAD $12.99)" on the standard license. When I click license literally nothing happens, doesn't let me use my credits or even pay for the image for 12.99. I don't know what to do or if my credits expired or something.

Desde el 6 de Abril tengo problemas al momento de querer abrir archivos subí en la nube en illustrator, ahora no puedo subir archivos tampoco, cerré sesión muchas veces, los demás programas los abren perfectamente, pero tengo ese problema con illustrator, gracias y espero poder resolver esto :(

Photo edit karne Liye  

Since, after searching many previous posts here, there is apparently no way to report individual assets for their quality, issues, or misleading descriptions, other than entering into a long, complicated chat window or reporting it here publicly, I will report it here. The user "Kartick" has numerous vector line icon assets that claim in both the thumbnail image and the description to have an "editable stroke." The two that I have licensed do not have an editable stroke and I would assume that is true for the rest of their assets. The assets that I downloaded and confirmed do not have an editable stroke are: #1321977567 and #1318359047. Thankfully I have an education license through my employer, so wasting an asset download isn't a big deal for me, but if I had paid for this individually, I would be very upset. Just trying to prevent someone else from having this happen to them. Thank you.

https://stock.adobe.com/images/set-of-palm-trees-coconut-tree-palm-trees-silhouette/1324286057?prev_url=detailThis assset advertises a vector file but it's just a bitmap embedded in a AI file. Where can I report this directly to support to obtain the correct format?

Can you please inprove your Exclude People filter? I am looking for images of beaches without people in the shot. I checked the "Exclude People" box and still SO many of the images are of people, some not even at the beach. Why have a filter that doesn't do what it is supposed to? 

Most of the images in this contributer's account are labeled as being AI generated. But the images in this series (linked to below) are not, even though they most likely are AI generated as well. https://stock.adobe.com/search?filters%&serie_id=572848402

Searching Stock for “ipad” produces mostly images of iPhones or generic tablets, even if I enclose the search term in quotes. More specific searches are actually worse, e. g. searching for “ipad apps” (to get a picture showing an iPad with app icons on the screen.).The results are so bad, they amount to a bug. Are you allowing your contributors to use incorrect keywords to hijack your search results? If so … don’t. See: Stock search engine | Community Consistently Irrelevant Search Results on Adobe Stock | Community Why is Stock Adobe search so bad?? | Community Improve Stock Search, Please God!!!! | CommunityThere are other reports.Fix it.

I downloaded what supposed to be a vector or svg file, file #1942260536, when it is actually just a jpeg. Please refund the credit. Looking at numerous complain and refund request, with same issue, which is an image that has been labeled as vector, Adobe stock should some sort of quality control of the vector that has been submitted. Is there penalties for artists who submitted and tag it wrong? If not, there should be. This is wasted time on.

I need a credit refunded as the vector file for 1906705225 is just a placed raster image in an ai file.

File #1906944793 claims it is a vector file but it is not a true vector! It is an image inside of a vector .. I wasted a credit on that!

Both these images from the same contributor can’t be opened in Illustrator:AdobeStock_1920941715.svgAdobeStock_1920941802.svgErrorOpens rasterised  

Buenos días! Estoy teniendo problemas con el programa ya que al editar fotografías, el mismo, en determinado momento reinicia la pc. Luego quiero volver a entrar y el programa se cierra. Lo uso solamente para editar fotos 

I'm trying to share an Adobe Stock Library with a client and keep getting an error message:Additionally, when I try to copy the link and share that, I get an "access denied, you don't have permission to access." Finally, I'm also unable to download any preview images. When clicking on download preview, I'm taking to a paywall. I swear I used to be able to download watermarked previews. 

My adostock library is not loading. It loads a few images and then it freezes. I cannot remove, license or view the images that are showing. I tried in safari, chrome and firefox. I tried restarting the computer, i deleted history and cookies and nothing is happening. The laptop is fully updated and the account is paid for.  I can browse for images and license them from the search page but i can't do anything in my library. Any ideas?