Bug Reports

This issue relates to a legacy Fotolia contributor account that was migrated to Adobe Stock. I completed the required account sync process at the time of migration.Despite this, the account has never functioned correctly. I still receive earnings notification emails for image sales, which confirms the account remains active in Adobe’s system. However, I have no access to the contributor dashboard, cannot view earnings/credits, and cannot upload or manage content.I have contacted support multiple times over several years. Cases have either been closed without resolution or ended without further action, and I have been unable to get the account properly reviewed or restored.I am requesting that this be treated as a migration/account linkage issue and escalated to the appropriate internal team to verify the Adobe ID connection and restore access or reconcile the account status.

Hello, I have been experiencing a big bug  in my Lightroom catalog. I have this message every time I open my catalog : “Lightroom has encountered an issue updating AI edits. Futur AI edits may not be saved and could be lost.” I followed the recommended steps when I clicked the “learn more” button but nothing has changed. I have many issues linked to this error such as no successful backups made since a week, every edits made with AI such as removal, denoise, and masking have disappeared. When the AI update button is lit up on a photo to update a mask or denoise for example, it does not work. As soon as the update is over, the button is yellow again. On some masks applied previously, I have the exclamation point in the warning triangle, I cannot update them as well. Furthermore, everything linked to the AI generative removal is lost too and cannot be updated. Also, when I close Lightroom and I want to do a backup, an error message pop up saying that “Lightroom Classic has encountered a

Hi, this occurred after a year again, my entire team has been having this issue downloading assets from Adobe Stock. We are unable to download assets from Adobe stock; we have had this error before last year as well, and we got fixed after posting here. The available stock quota is "Unlimited Images". Please help us out here again. Thank you. 

"I am trying to register as an Adobe Stock contributor from Belarus. During phone verification for number +375299932271, I get the error: 'try again later.' Please help me complete the registration manually."

Hi, I have 75 Plan Credits on my Adobe account for school; I was able to license images and 3d assets a month ago. I am trying to license for the first time since then and all stock images now have "(On-demand - CAD $12.99)" on the standard license. When I click license literally nothing happens, doesn't let me use my credits or even pay for the image for 12.99. I don't know what to do or if my credits expired or something.

Desde el 6 de Abril tengo problemas al momento de querer abrir archivos subí en la nube en illustrator, ahora no puedo subir archivos tampoco, cerré sesión muchas veces, los demás programas los abren perfectamente, pero tengo ese problema con illustrator, gracias y espero poder resolver esto :(

Photo edit karne Liye  

https://stock.adobe.com/images/set-of-palm-trees-coconut-tree-palm-trees-silhouette/1324286057?prev_url=detailThis assset advertises a vector file but it's just a bitmap embedded in a AI file. Where can I report this directly to support to obtain the correct format?

Can you please inprove your Exclude People filter? I am looking for images of beaches without people in the shot. I checked the "Exclude People" box and still SO many of the images are of people, some not even at the beach. Why have a filter that doesn't do what it is supposed to? 

Most of the images in this contributer's account are labeled as being AI generated. But the images in this series (linked to below) are not, even though they most likely are AI generated as well. https://stock.adobe.com/search?filters%&serie_id=572848402

Searching Stock for “ipad” produces mostly images of iPhones or generic tablets, even if I enclose the search term in quotes. More specific searches are actually worse, e. g. searching for “ipad apps” (to get a picture showing an iPad with app icons on the screen.).The results are so bad, they amount to a bug. Are you allowing your contributors to use incorrect keywords to hijack your search results? If so … don’t. See: Stock search engine | Community Consistently Irrelevant Search Results on Adobe Stock | Community Why is Stock Adobe search so bad?? | Community Improve Stock Search, Please God!!!! | CommunityThere are other reports.Fix it.

I downloaded what supposed to be a vector or svg file, file #1942260536, when it is actually just a jpeg. Please refund the credit. Looking at numerous complain and refund request, with same issue, which is an image that has been labeled as vector, Adobe stock should some sort of quality control of the vector that has been submitted. Is there penalties for artists who submitted and tag it wrong? If not, there should be. This is wasted time on.

I need a credit refunded as the vector file for 1906705225 is just a placed raster image in an ai file.

File #1906944793 claims it is a vector file but it is not a true vector! It is an image inside of a vector .. I wasted a credit on that!

Both these images from the same contributor can’t be opened in Illustrator:AdobeStock_1920941715.svgAdobeStock_1920941802.svgErrorOpens rasterised  

Buenos días! Estoy teniendo problemas con el programa ya que al editar fotografías, el mismo, en determinado momento reinicia la pc. Luego quiero volver a entrar y el programa se cierra. Lo uso solamente para editar fotos 

I'm trying to share an Adobe Stock Library with a client and keep getting an error message:Additionally, when I try to copy the link and share that, I get an "access denied, you don't have permission to access." Finally, I'm also unable to download any preview images. When clicking on download preview, I'm taking to a paywall. I swear I used to be able to download watermarked previews. 

My adostock library is not loading. It loads a few images and then it freezes. I cannot remove, license or view the images that are showing. I tried in safari, chrome and firefox. I tried restarting the computer, i deleted history and cookies and nothing is happening. The laptop is fully updated and the account is paid for.  I can browse for images and license them from the search page but i can't do anything in my library. Any ideas?

Adobe PDF printer is my default printer. My Adobe PDF Settings are: Default settings: High Quality PrintAdobe PDF Security: NoneAdobe PDF Output Folder: Prompt for Adobe PDF filenameAdobe PDF Page Size: A4Replace Existing PDF: Always☑ View Adobe PDF results☑ Add document information◻ Rely on system fonts only; do not use document fonts☑ Delete log files for successful jobs My Adobe PDF Converter Advanced Document Settings are:...default settings…TrueType Font: Download as Softfont Every day the printing preferences revert back to the “factory” settings (as per the attached images). I have to change back to my printing preferences each and every day. According to the Adobe forums, hundreds of other users experience the exact same issue. This has been going on for years and Adobe need to fix it as a priority.

I’ve been having this problem for since the last update. When I open Photoshop I get this messege.  And when I click OK, and open photoshop, all the files on the welcome page are gone. and My Actions are deleted and replaced with Default ones. This happened so many times, i lost count. I have been using these actions for a long time and never had an issue.  

I have been unable to download assets from stock for the last 12 days, prior to this error I was able to download assets etc. I have no idea where can I post this issue. I have tried Logging out and resetting cache but didn’t work. I need to download some assets for my work, can someone look into this and post a solution? Thanks. 

I am writing to report a persistent issue with downloading images. Whenever I attempt to download, I receive the following error message: “We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.”Our account currently has an unlimited image stock quota. My team lead previously reached out to support and was advised to sign out and sign back in; however, this did not resolve the problem.Could you please investigate this further and provide a permanent solution? 

 ＊Moderators have removed images containing personal information.

Bonjour, je n'ai ni abonnement, ni crédit disponible mais jusqu'à présent, je pouvais enregistrer des images dans une de mes bibliothèques et/ou télécharger un aperçu. Aujourd'hui, quand je clique sur les boutons correspondants, une fenetre pop-up s'ouvre pour que je m'abonne. Les conditions de la plateforme ont-elle complètement changés ou est-ce un bug? Car cela est vraiment dommageable pour la création de maquette à présenter au client. Merci !

I have made some photos with my photos and now when I upload those photos to Adobe it is asking for permission. Now I mean if I upload those to Adobe then there will be an account problem.