Bug Reports

As a former Fotolia user, I switched to Adobe Stock in 2019, receiving a confirmation email. Today, when I log in to Adobe Stock, I can't see any of my Fotolia purchases, nor can I interact with them. I contacted the virtual assistant on the Adobe Stock website, who advised me to email contributor-support@adobe.com. Support advised me to visit https://helpx.adobe.com/support/stock.html for customer support, but I didn't find any helpful information there.Do you have any helpful information for me? I received an email from Copytrack. I need to get the licenses.

Meine Credits werden mir nicht angezeigt.  Dieses Fenster wird mir angezeigt.

In Adobe Stock, periodically I can't change the image type (All; Photos; Illustrations; Vectors) that is already selected. I click on a different type and nothing happens. This has happened on both Safari and Chrome. I've refreshed the webpage without success. I am using a 2021 Macbook Pro running Sequoia 15.4.

Licensed asset AdobeStock_1527193171. The full-resolution download shows heavy pixelation and upscaling artifacts throughout, particularly visible in the sky and rock textures. The image appears to have been generated or sourced at a much lower resolution than advertised and artificially enlarged. This was not detectable in the preview. Requesting a replacement credit.

Attempting to download stock says my account has been suspended. I've updated payment and see the invoice. Repeated attempts don't solve, relogging doesn't solve.

I’m seeing a reproducible bug on Adobe Stock UK when filtering search results to Vectors. Pagination becomes inconsistent. Search results go from 29,591 to none after a few pages, deselecting and reselecting Vector filter returns me to the first page.Steps:1. Search : flower petals falling2. Filter to Vectors, Exclude Generative AI, which should show “29,591 results for flower petals falling in all”3. Navigate to page 2 (works fine)4. Go to the next page until it shows: “We couldn't find any all results for flower petals falling. Here are some suggestions”5. If I click on Vectors again to deselect/reselect, the filters change so Asset type is set to Images and Subcategory is set to All6. Selecting Vectors under Subcategory returns me back to page 1 with 29,591 results.URL of working page 2:https://stock.adobe.com/uk/search?filters%5Bcontent_type%3Aphoto%5D=0&filters%5Bcontent_type%3Aillustration%5D=0&filters%5Bcontent_type%3Azip_vector%5D=1&filters%5Bcontent_type%3Avideo%5D

Hello i searched all internet for this and only found some indian scammers video for downloading fake help files i deinstalled photoshop and stuff but downloading filters doesnt work, very sad i have newes mac software downloaded :(

I can't access Adobe Stock on any browser; the page appears for one second and then disappears. I've disabled my antivirus, but it hasn't helped. Please provide a solution. Sincerely,

Depuis la mise à jour macOS Tahoe 26.2 et version Pro d'acrobat /// La modale d'enregistrement est vide (noir en apparence sombre et blanche en apparence clair). Il est donc impossible de faire des modifications et d'enregistrer les fichiers. Acrobat ne sert donc plus qu’en lecture !version Acrobat : 2025.001.20997Architecture: x86_64 Processor: Intel Build: 25.1.20997.0 AGM: 7.1.19 CoolType: 10.0.7 JP2K: 4.0.2.54782

왜 문제가 발생했습니다. 하면서 영상이 안 만들어지는데 크레딧만 차감되나요!!

In der Gemini 3 Version wird mein Prompt häufig entweder gar nicht umgesetzt, sodass sich das Bild bei der Bearbeitung überhaupt nicht ändert oder es taucht eine Fehler-Meldung auf und mir werden die 40 Credits abgezogen obwohl ich nur den Fehler-Hinweis sehe. 40 Credits für absolut gar nichts, das ist nicht in Ordung!

First of all, I created a post about this last month which was suspiciously deleted with no resolution: https://community.adobe.com/t5/acrobat-reader-discussions/free-adobe-reader-asks-me-to-login-and-then-crashes-when-i-don-t/m-p/15626257 The problem started happening again today. MacOs. Adobe Reader Free Version 2025.001.21111.I try to open any PDF and the app opens a window asking me to login to Adobe. I click the X to close the window and the entire program crashes. The only workaround is to uninstall the program and reinstall it from scratch. Then it works for a few days or weeks, but the problem eventually comes back. Might be tied to auto-updating, but I’m not sure. This time I took a screen recording so you guys can see it for yourself. See attached file.The problem needs to be fixed, it’s been present since around June 2025 and I believe is affecting all MacOS users just trying to use the Free version of Adobe Reader.  

NOTE: Item is described as an editable EPS vector file. Downloaded and  was delivered only a .jpeg file.  Who do I contact for correct file, or refund? 

I've been an avid supporter of Adobe for at least 15 years! But lately I keep downloading images that look fine in the thumbnail, but once downloaded are not worth it. Granted one of them I should have realized there was only 3 legs on every camel, lol. But I have always expected Adobe to be pros at eliminating these images before they make it out there to buy.  Is there a way to start reporting images for quality and ai issues? #1852789127 the tree is completely pixelated when seen full size#659463109 has only 3 legs per camel and the faces are terrible ai generation

Hello so I've been trying to dl preview photos by clicking that preview button and I get this message:Online Licenses Not Available in Your Region You may search and save preview files, but cannot license them via our online store.Please see your nearest Adobe reseller to purchase an Adobe Stock plan for Creative Cloud Teams.I used to be able to do this 2–3 months ago and meantime I've reinstalled windows. I've tried every option ChatGPT offered with deleting cookies disabling extensions etc. Right click and save as it is working.It seems like its site side bug.I'm from Serbia. 

I am an Adobe Stock contributor.My Creative Cloud bonus code was visible in my contributor dashboard on Jan 13, 2026, and disappeared on Jan 14 without being redeemed.Support closed one case incorrectly and my contributor case (00469219) has not received a response for over 24 hours.Requesting moderator assistance to escalate this for account-level investigation.

So all of a sudden, I'm not able to browse any image. Search doesn't work and neither does directly clicking on any image on the home screen. It throws the same error which says "Page not Found" (Attached).  Now this is only if I'm logged in. If I'm not logged in an browse as a guest this error does not show up.  So, I connected on Chat with Support but none of the below worked.1. Clearing Cache / Cookies on Browser and Logging in again to Adobe Stock. 2. Trying on another browser (un-used i.e. where Adobe Stock as not been logged in)3. Trying on another computer (un-used i.e. where Adobe Stock has not been logged in) None of them worked. But all of a sudden it did work and I was able to download an image. But a minute later same issue persists. Cannot access library as well. After this entire conversation the support staff said that it could be a "back-end" issue and I requested them to escalate.  My fundamental concern is that I have some credi

Is this your first visit to our community-driven Help Center? Well then welcome to our small world of awesomeness!

I'm logged in and trying to download a preview, but the the message, "Good News, looks like you already have a plan." Yesterday, 12/11 it seemed to have fixed itself, but today, 12/12 it's doing it again. Please advise!Today, 12/13 it still persists.Today, 12/15 it still persists.Today, 1/17: I've discovered that it ONLY works when you are on the specific image page. Otherwise, it still gives the error.

I downloaded two separate Reeded Glass effects from Adobe Stock and neither of them work. This is from https://stock.adobe.com/templates/reeded-glass-refraction-image-effect-mockup/1394985931 And this is the image it created. Not at all like reeded glass. Second one I tried, https://stock.adobe.com/templates/reeded-glass-texture-image-effect-mockup/984722752 just looks like a glass overlay. There's no instructions, but the files both look straight-forward. Help or refund?

Hello, I subscribed to a free trial and forgot to cancel it, when the time that I want to cancel it there is no cancellation option in my account. Yesterday I was billed for the monthly subscription. Can I request a refund for this?

I suddenly can't download anything - I just keep getting the message " Welcome back. Good News, looks like you already have a plan." when I click the button to download. If I click the x or the OK on that message it just takes me back to the search screen and does it again if I try and download. Can we fix this please? I have had this account for years, and am paid up to date. I have an annual plan paid monthly for Adobe Stock and have a Creative Cloud account also. Please fix asap, busy work time for me - Alix Wood

Hello,I have a subscription to Adobe Stock photos, but when I go to download an image I only get the options "try the free version to purchase this image" or "buy extended license to purchase this image". Why do I get these options when I already have a supscription, and should be able to download images? Hope someone can help me 🙂

Hi, I'm so frustrated at the moment, I'm not able to save anything to my folders.  All I get is "Good News, looks like you already have a plan." and thats it.  I have less than 100 images in the folder so what is going on?   Any assistance would be helpful Thanks

I'm requesting a refund for a plan that shouldn't have been included in my payment. I only want a refund for that specific plan. I don't even use (Adobe Stock). Why am I being charged? And I didn't sign up for it, I only use (After Effect) About half a year . I want my money back that Adobe Stock kept without my consent.I just checked my payment today. So cancel it all. I want refund From (Adobe Stock) Plan. Please Help!