Bug Reports

Last week between September 24/25 we noticed a change in the Adobe Express Project viewing: We could no longer see Brands or Librairies linked to the project. Inicially we only looked for the folder that it has been shown as before, but found that the side tab "Project Info" now in includes linked Brands and Libraries - however non of the pre-existing connections are shown, so we don't have any linked material for our users accessing with a link. We use the Projects to share templates internally in our orginisation, but since it is with 80+ people we only share the link and not add people with mail. Until now we have had Brand folders with logos and graphic elements that the users can change with the quick replace function, but with the new setup the folders are no longer visible for the people accessing and opening templates. September 25 and 26 we have expiremented with linking up Brands and Libraries to make it visible for the shared users, but with no luck, our inter

账号已经购买了高级会员，画面图层能动以及更改大小，但是无法下载图片。

Hello,   I just wanted to acknowledge that I love this app.   However, on my Android device, I've noticed that it takes way too long for the app to load when launched and to load all personal assets.   Also, if I am working on a project, and let's say for instance, that I  switch to another app, or even minimize the Adobe app and bring it back up, it launches the whole app again, and personalize the whole experience again.   Is anyone else experiencing this? 

A couple days before, I was able to translate all my PDFs using Adobe Express Translate tool, but now it refuses to translate anything. It gives me a vague error that says some kind of problem occurred or something. I would like to finish translating the rulebook below. I was able to translate two pages, but the rest is not being translated for some reason. https://new.express.adobe.com/id/urn:aaid:sc:AP:d83b3522-f653-4815-99c1-5495085b9d6e?invite=true&accept=true%3Fpreload%3Dsharesheet&promoid=Z2G1FQKR&mv=other

Hi,I've reported the issue in Google Play Store and you asked me to share it here.My Adobe express app crashes on my Google Pixel Pro 10 XL (Android 16) when I try to open my files.As per your advice I reinstalled the app (it's v.29.5.0).When I open the app and tap on any of my previous files (collages) the app crashes. See attached the video you requested.

Bonjour, Je suis dans l'impossibilité de télécharger les vidéos en MP4. J'ai pris connaissance des conseils proposés aux autres utilisateurs qui rencontrent le même problème mais cela ne fonctionne pas. Le message suivant s'affiche... Pouvez-vous m'aider ?  

Hi!Right after a simple "copy and paste elements" from a page to the other of my A.Express project I've encountered the following unespected problem :"Abbiamo riscontrato un problema imprevisto. Prova ad aggiornare la pagina o torna alla home.UUID: a6f49b33-a601-4642-a4ac-0303d9cfd9dd"(italian)I tried several times to refresh and open again (both with laptop and tablet, web and app version) but cannot work on the file anymore. Problem persists if I create a copy of the whole file or download it in pdf format.Is it possible to fix it?Thanks!Barbara

Hello Adobe Express Community, I am facing a technical issue while exporting my letterhead design in Hindi. The content includes: पाबौ (पवनपुर) ग्राम विकास समितिग्राम पाबौ (पवनपुर), पोस्ट ऑफिस सिरालाखाल, ब्लॉक कोट, पट्टी कंडवालस्यून, जनपद पौड़ी गढ़वाल, उत्तराखंड – 249301 When I export the design as a PDF file, the Hindi font does not display correctly—the characters appear distorted or replaced. However, when I export the same design as a JPG or PNG file, the Hindi text appears exactly as designed. Steps to Reproduce:Create a letterhead in Hindi in Adobe Express.Export the file as PDF – font issue appears.Export as JPG/PNG – font displays correctly. Expected Result:Hindi text should display correctly in the exported PDF, just as it does in JPG/PNG. Actual Result:Hindi font is not rendered properly in PDF export.(cant attach the screenshots as it is also giving me error (Sorry, unable to complete the action you requested.) Request:Please advise on how

When attempting to download my video, I receive the message - "We're working on your file.  You'll be able to share it soon."  I encountered this on Friday (01/23) and waiting 2 days, and am still encountering the message.  I reviewed similar forum posts and attempted to (1) open in different browsers (e.g., Chrome, Edge, Firefox), (2) open in an in cognito tab, (3) create a copy of my video and attempt to download, (4) clear my browser cache, (5) close and re-open my browser, and (6) ttemp to open in the app.  Please help - I need to have this video downloaded by tomorrow.

Using Adobe Express (beta) Android App and suddenly most of my file folders are missing.  Only about six are accessible, whereas I was able to access all just days ago.

Hello, using Adobe Express. I have a lot of company logos and variations that I'm adding to my "brand", however the files absolutly will not sort by name order. On my computer I've named the files numerically to keep them in the order I want (ex: 1 Main Logo; 2 Other Logo, 3 Another Logo). I've cleared cache and cookies. I've used my Creative Cloud file manager and they do appear correctly in there. I've even tried creating logo subgroups in Creative Cloud file manager and they will look right there, but once I add them to my Brand, they lose all sense of organization. Makes no sense at all. 

Bonjour,J'ai récemment ajouté mes collègues à mon espace et je leur ai partagé le lien. Lorsqu'ils cliquent dessus, ça m'envoie une demande d'ajout que je dois approuver. Ensuite ils ont accès (pas nécessairement immédiatement). Est-ce que ce serait possible qu'ils aient accès dès le moment où je partage le lien sans avoir à accepter une seconde fois? Le processus gagnerait à être simplifié.

On a fresh image, Erase/Restore live preview works normally. The moment I use Erase/Restore once, or Remove Background once, live preview permanently breaks for that element, even if I Undo. Deleting the element and re-importing a fresh copy restores live preview. This is a persistent post-mask render-state bug.

I have received a badge/certificate that has an incorrect name.I have already corrected my account name and profile name. However on the certificate it is still the same even if i've downloaded a new one, Is there any way that I can fix it?

  Bonjour, depuis le 20 janvier, l appli ne fonctionne plus, elle s ouvre, mais quand on choisis un format, un écran blanc s affiché et..plus rien!Les mises à jour ont été faites et j utilise la version pro.   Merci de votre retour.   Jean François Vicente   

Hello,For the past two days, I have been unable to use my Adobe Express account. I receive the following message when I try to open an existing project or create a new one. "An error has occured. Sorry, but we encountered an expected error. try to refresh the page or go back to homepage. UUID ...."  Could you please help me?Thank you in advance,Grégory

Hi, would you please fix it and i can't open a file, many times , tq

*I'm Japanese, so my English may be unclear. Sorry.*If possible, please reply by email.here is version:app ver:29.5.0(not beta)os:android 13(Model: SOG04) Hello, I discovered a bug in adobe express.It's a bug related to "changing the color of text and shapes." I'll explain what kind of bug it is. First, I've confirmed that this bug occurs unconditionally.Next, I'll explain when this happens. This is "when I tap on the shape, text, or color change area."Finally, the bug occurs when the white area at the bottom pops up for just a moment, and then you are returned to the original operation selection (this refers to the area where you select text or shapes). Or, it doesn't appear at all, and you can't use the menu below. This bug seems like a big deal to some designers.If you have any questions, please email me.

O app está com problemas na opção de modificar cores do preenchimento de formas. A barra inferior com opções simplesmente não aparece. Já desinstalei e reinstalei o app, o bug continua. 

Hi, I have an exact same problem as this guy.Issue Accessing Adobe Express File (UUID: 0dd79c44... - Adobe Product Community - 15226414 there is thes error messages keep popping up and i cannot access to any of the projects or create new projects on adobe express.error code UUID: caef2c9b-2c45-4e0c-af04-39787d4082b7 (but error code is keep changing) how can i solve this problem?I'm attaching the console log and screenshot of the actual error message. thanks! 

Hola, ya intenté todas las posibilidades para abrir el adobe y no me funciona. Me sigue apareciendo el cartel y no puedo entrar. Necesito una solución.

Hi,  For all the decks I'm creating they won't render properly in Chrome or the Express app, they only seem to appear correctly in the Edge browser (below a screen shot from the Express app, get a similar thing in the Chrome browser.)    

Cloning a new file from a Project Template isn't working: the new file I create shows a blank placeholder of the content I configured. Please fix ASAP.

The last few days my pages do not load and since they are part of my business this is a huge problem. i just get to the Adobe page "404 Page cannot be found"Please advise!

After completing 100% nothing happens no download