Bug Reports

the ability to upload images has dissapeared. I've tried both Chrome and Edge. 

Urgent help is required! Every time I try to access my files in Adobe Express it comes up with the following error. You’re offline Please check your network connection. We’ll reconnect you once you’re back online. I am not offline! How do I fix this? I have cleared my cache, logged out & logged back in but no success. 

Hey everyone I'm pretty new to Adobe Express and not the most heavy user of the program as well, but I use it a lot for editing of my videos. I usually upload videos from my iPhone to the video editor, but since I'm switching phones I uploaded everything to OneDrive instead. The problem is: when I upload my videos and photos to OneDrive and want to import them from my desktop to Adobe Express, they all appear washed out and I cannot seem to fix that. I have looked up solutions on the internet but cannot seem to find one. Is this an Adobe Express bug? Or is it a problem with the iPhone to OneDrive upload?  Getting kind of nerveous since those videos and pics are a big part of my hobby. Thank you to all to those have the magic answer!

Hi, I've a full plan with all Adobe softwares.I'm not yet able to use Indesign, because... Unbelievable!!, - they need a special "license" to use it, in terms of knowledge... It's awful... Not at all intuitive - old as concept ... not usable on Ipad Pro !!!I needed to prepare a book for printing...I had to use Adobe Express, but some features needed the use of Acrobat (f.i to put pages numbers)...In Acrobat Express- there's no possibility of copying pages- the option to continuative text is present but doesn't work if the text has to continue in the next page...!!!- Having to use also Acrobat for pages numbers, when I try to export the Acrobat numbered version in Adobe Express, where it may be necessary to correct or add something to the text or layout, the conversion of file results in a nightmare!!!In Adobe Express there's a font I've used for my book - Kaushan script regular... In Adobe Acrobat there i not!!!And who knows how many others lack I could point out here and I don't simpl

Whenever I try to go to Share > View-only Link, I receive this error message in red (below). I've tried refreshing my browser, clearing my cache, logging out/back in, restarting my computer, ect. Nothing works and I'm unable to generate a share link. I work with a large organization so the review link process is crucial to my workflow. Any tips? 

It's my first time using Adobe Express, and I'm having the same issue many are having regarding updating assets. I have no idea what this means. Can you help me, please?I bought the premium version too and so I don't think it's a storage issue. My project is a 10 minute video with audio.

I'm getting an error message when I try to schedule images/carousels for the Instagram feed. It recommends changing the post to 1080 x 1080 instead of 1350, but that seems strange?  

I attempted to download a file in PDF format. The download reached 90% and then stops 

Hello, I purchased the Affordable High-Quality Voiceovers. I received a webpage that gave a link that stated, click here for more characters.   When I did so, it took me back to the original web page of purchase. I know you must be inundated with requests and technical issues. I do greatly appreciate your time and assistance. Thank you, Michael McGrath p.s. I am sending along screenshots of the web pages and I am hopeful that will be helpful

I am trying to import an Illustrator file into Adobe ExpressWhen I do, the colours become significantly desaturedSometimes the fonts do not import correctly either What are some tips for ensuring accurate import of .ai into Adobe Express?  References attached. The desaturated one is the Express file.

When I use our custom font in Express, the overshoots (difference between flat and round parts at the top and bottom of letters) appear at an unexpected size, and look exaggerated. Overshoots are suppressed at smaller sizes, this is controlled in the OTF fonts by the BlueScale value. In our font this value is set to 0.08333 so overshoots should appear at 68 pixels font size, following the formula given in the Type 1 font specification. Yet when I use the font in Express, the overshoots appear already at 64 Pixels font size (second line in the screenshot), and they are 2 pixels high, as you can see in the screenshot, which looks irritating.  When I set the BlueScale to the standard value, the same phenomenon appears at a smaller size, and the letters look even more distorted: Why is the display not according to the spec? I don't get this behaviour in other apps like InDesign or Photoshop, and also not with Adobe fonts like Source Sans. Especially that the oversh

Dear Adobe, I would like to make a back-up of all the previously made videos. Adobe Express notified me that I needed to create a folder [Spark video MP4s], but I fail to see how these files can be downloaded. The following options show: open, change name, delete, place or copy. The open function doesn't work and placing the file somewhere else or copying the file doesn't resolve my problem. Please let me know how I can download all the previous videos made in Spark.

Any time i try to download any file type of my work, it says error downloading, contact support. Tried different browsers, computers, cleared caches. Nothing works. I can't download anything 

I'm unable to create new or retrieve Brands already created.  I've tested in Chrome, Edge, and the Express App.  I had a similar issue in the past and it was resolved inadvertantly by adjusting my 3rd party settings in Chrome. I've tested trying to access my Brands from new projects, exisiting projects, 2 browsers, and the macOS App.  Nothing. 

creating a Brand doesn't work, the entery jyst  spends around never processes 

Not sure where I'm supposed to submit a review of this software but it's horrendous and I'll be cancelling my subscription.Your software randomly edits text incorrectly all over the page anytime I go to edit a PDF. I'd be better off pritnting everything off by hand and doing multiple copies. I've had to to revise a court document over 13 times now because your software continues to change text within the form that I have not touched or editted in any way.You should pay us to waste our time with your product. Embarrassing. 

I logged into Adobe Express one day, and all the content and artwork I'd created was gone. It doesn't appear. I'd even added a new "brand," and supposedly (because I'd worked with it before) it was deleted. I've never had this kind of problem with any other program. Help, I'm desperate.

1. 27.4.12. Desktop Web hosted (https://new.express.adobe.com/) and Chrome web browser3. Using the AI generation tools4. A long load time and failure to generate any results. And a red circle with a white triangle and red exclaimation mark in the middle, positioned on the top left of the image.See Screenshot below.

I have been using Adobe Express app on my iPad to make gifs for months but today I noticed a massive decrease in the quality of the final product since the latest app update. They weren't sharp at the best of times but now are just horrific even when choosing large. I went back to use older clips to compare and there is a huge difference. Is there any fix in the pipeline for this? Attached example of what originally would come out vs how it converted today, same clip same everything just so much lower quality.

Hi, I'm a premium member and utilized a preset template in Adobe Design. When I went to download the document I received the following error:  " We are unable to license some content. Please replace or delete the asset".   

This is a really big bug! I can mute the audio layer in a multitrack video project, but changing the volume to 9% seems to still play at 100%! Please fix. It's drowning out my video. (Note, audio volume control seems to work fine for the audio in videos in the main timeline).   

I had to do a school project given by my teacher on Adobe express when I opend the classroom link it was responding but then the page showed the system requirements are not complete I clicked on the link provided to know the possible issues and tried to solve them but it didn't help at all. I want to know the exact issue and the way tro solve it.

Tengo conexion a internet. Estaba usando el programa hoy, y de repente apareció esto. Sucesde tanto en aplicación de escritorio como en web. Ya reinicié todo, pero cada que intento abrir mi archivo, aparece lo mismo. ¿Que hago? es urgente, ayuda.  

I have an internet connection. I was using the program today, and suddenly "connection interrupted" appeared. It happens on both desktop and web applications. I've already restarted everything, but every time I try to open my file, the same thing pops up. What do I do? it is urgent, help.

Wanting to download a few PNGs from a timeline video. When I set the indicator on frame I want then go up to the Download button, the timeline jumps do a different place.