Bug Reports

Whatever work i have been doing in the free express account, i have lost it today? everytime i try to access the data from the history account, i get a message asking me to request access to the asset? however, there is no change in the account that i have been using. i have tried reqeusting access as well, but the screen does not move ahead. please help

Hello,I am using a corporate account through my workplace, and I previously could view all the premium assets and design features. However, now only the free items are displaying. Before, the premium assets were displayed with a little crown in the corner. Now when I open a folder (for example: Elements>Design Assets>Brushes>Color and Light) it says 23 results, but I can only see 8. I have attached a screenshot of what I am viewing. This is really frustrating, as I really do use a lot of the design elements. 

I am having severe performance issues in creating and editing webpages.  After typing about 10 words it starts to hang, it takes about 5 minutes to load a previously created page when you want to edit it.  This appeared to start last Thursday and has been progesively getting worse.  This morning I timed the point from when I finished a sentance to when the "share" button appeared again at 4 minutes.  This is having sever impacts.  Other people in my organisation are having the same issues.  We have cleared cahes and cookies etc - and it has not improved anything.  What is going on?  The performance issues needs to be fixed urgently

Over the last two weeks the mobile version of Adobe Express doesn't properly function. When trying to open any of the files under "my Stuff" it goes on a never ending loop that displays some grafics (image attached) but the file doesnt load. I have tried relaunching the app, I removed the app and installed it back again but it makes no difference. It used to work flawlessly before the new version was launched some months ago, now it is worst than a clunker. Adobe you can do better! 

I can't upload any photo due to size limit alert! And I can't find anything inFAQ mentioned about the size limit 

Adobe Express is a good online web software. But needs bit of improvement in video editing area. Video editing features are not easily available. When we select scenes it should give an option to manually change the scene timings. 1 sec, 2 sec etc. Extract audio from the video is not available as well. Effects option is quite hard to find. Please make video editing functionality more convenient. Thank you

All adobe express pages are not loading images. When is this solved? https://express.adobe.com/page/...

I have two problems. I have text in an arch. I then had it spin. It finishes at the wrong spot so the text is sideways. I could not get it to stop at top dead center by adjusting the time line. So I thought of rotating the arch to back up the start point. When I try to click on the rotation arrow I can't because it is behind white rectangle for delete & more.

Since today I cannot open any projects. I have tried changing systems like 3 different computers or the mobile app. Also on different internet networks and clearing the cache. This has to be a problem with my account I think. But why? It worked perfectly even today. This is a picture of the loading screen that I am stuck on forever... 

The page hangs every time we try to access the libraries page (https://new.express.adobe.com/your-stuff/libraries) or to access libraries from within a project.

Why would certain assets disappear from Adobe Express? Even more to the point, why would I be allowed to work with a design for several hours, manipulating, duplicating and recoloring eighteen different instances of that asseet, only to be given an error message when I tried to download the artwork. Was just beginning to love Express. The clip art basically disappeared. Got thie error message: 1 asset failed to upload. Please delete the asset marked with the failed icon A and re-upload it or try a different asset. None of my assets had an error message. The layers all exist—they're just empty now. MacBook Air 2020, 14.6.1 (23G93). Working on Safari 17.6.  

Péssima atualização Adobe Express. Está travando o aplicativo. Não recuperou meus arquivos na transição. Não tem mais os gifs que eu utilizava muito. O IA também não compensa o tanto que o app perdeu, gerou imagens feias e com defeitos. Eu utilizava para trabalhos pois era muito prático mas agora terei que utilizar outro aplicativo. Gostaria de poder reverter a atualização. 

My files always take forever to load, and get errors when trying to add image - with a red exclamation point in the corner. both of these issues are super annoying and make the program nearly impossible to use. on web and desktop, mac 

Greetings, Everyone,I created an Express page, and posted a file name in the box (but didn't notice that I hadn't deleted the original title e.g. "Untitled date and time".  So, after sending the link out, and spotting the error, I went back in, deleted the standard Adobe text, RESAVED the page (as I made other changes, too), but I still get ...https://new.express.adobe.com/webpage/y6q5lguec07rT   Any ideas, please?Thanks,David

4 images in a slideshow. I schedule post. I select Facebook, Insta, Linkedin, X and TikTok. Facebook shows error, Linkedin shows error, X shows error and tiktok shows error. There should not be an error on most of these as it is only 4 pictures. When I un-check TikTok, the errors on the other socials disappear and I can post it.

Can't download image from Adobe Express on iPhone.  PDF works but not png or jpg.   Tried updating the app, no luck. Any ideas?

I have subscription of Adobe express AI design app but still there is not showing any option related to generative AI on the app which I have downloaded, even I have the same version that my friends are using too and the generative AI feature is appearing on their 's phone but not on mine... Why so??

Hi, for a few days, the links of my online presentations work for a few hours and then go into 404 error, it's really annoying and very unfavorable for my business.  Does anyone have the same problem? I contacted the adobe express team, they didn't solve my problem... Thank you!

En Adobe Express, es muy molesto que, al abrir y cerrar las pestañas (las herramientas que están a la izquierda: Plantillas, Multimedia, Texto, Elementos, etc...), las hojas se muevan también. Las hojas donde uno está trabajando deberían estar SIEMPRE estáticas, sin moverse, sin importar que se estén abriendo y cerrando cosas. Si se soluciona esto y dejan fijas las hojas de trabajo, se mejorará un montón el flujo de trabajo y la comodidad. Espero se solucione pronto, saludos y muchas gracias.

Preview and full screen is not available on my adobe express presentations. It's just a white screen when I press the button

Each time I click away from an image or element within a design I'm working on, the left menu closes and the design shifts to the left. Then, when I click on an element in my design again, the menu opens and shifts my entire design over to the right, but not far enough to stop the left menu from blocking the element I'm working on. With long carousel-style designs especially, I end up having my design constantly shift back and forth throughout the design process. It gets really aggravating and imedes my work -- especially when this collapsing and expanding menu keeps blocking things. For the sake (and sanity) of the user, consider just leaving that menu open all the time.

This software is NOT for beginners , before downloading i suggest you take a week off from work JUST to learn how to navigate through the software. its NOT dummy proof and making a simple ad is NOT an easy 1,2,3 even searching for the topics on how to solve your problem is difficult. if you are NOT a cumputer genuis id suggest you go somewhere else.

Hi, I created a presentation, however, I cannot download a pdf.My operating system is Linux Mint. When I try to download pdf using Chrome, I receive information that an error occured and I should try again. In Firefox, the download process stops at 90%.My presentation has 46 pages without animations or videos. I used just photos from Media library, AI generated pictures and some uploaded png and jpg files.

Is there something else I can do to get the download to work? (backup plans are (a) to pay for some other pdf tool that will combine the smaller downloaded pdfs into one file for loading to Flowpaper, or (b) upgrading to a better creativity tool (hopefully one that can import Adobe Express files).For reference, here's some additional bg and workflow info:I have a 84 page flyer (8.5" x 11") project in Express. Ideally, I want to take 34 pages and send to FlowPaper app to create an online booklet. I never was able to get that to work properly. So my work around was to download pages 1-17 to a pdf file, then also download pages 18-34 to a pdf file. Using the Express Quick Actions "Combine Files" function, I can then combine and download into a single PDF. The separate pdf files are ~ 17MB each; the combined is 57MB. I then load this 57MB pdf into Flowpaper and that has worked great.However, the editing on the document is not complete. Since creating the 57MB file, I've updated and added i

Crashes mid work