Bug Reports

the seedance never make tha video , always say that is not possible

I am trying to create a new moodboard.  When I add images from my device, they appear with a Cross in the corner.  I cannot fix them to the moodboard, they move with my cursor.  If I click the cursor, they disappear.  I have tried fit view to image but they are not there.

I'm constantly getting "something went wrong please try again later" when editing an image in adobe firefly boards. It happens not matter the prompt or image or board I'm in. Once I hit the the "edit" button it kicks me to another image generator interface, before it was all on Boards. I have tried clearing all cache on Chrome, logged out and in, re-start etc. Error remains. Even tried Safari, but its the same. Please help.

When asking Firefly to make one simple change, it always changes something else, when I tell it leave everything else as is. I have asked it several times, and the result is always the same, costing more and more credits for a simple fix.

The current frame selection (Video->Frame->Select current frame) doesn't work. I tried in Safari and Chrome already. Nothing happens when I click on it.  

It’s not generating any visual

Can't loadWe can't display the generated video.You can edit and try again.  

It has been 30 minutes, still the video has not generated. It is still on the generating screen only that is the video loading screen. I have refreshed the page, but still the same screen. Now a days, firefly takes much more time to generate a video. Please look into it, as it is taking the credits. 

När jag använder funktionen "Samla objekt" i Firefly Boards arrangeras inte alla markerade bilder.Så här återskapas problemet:Skapa en ny moodboard i Firefly Boards. Ladda upp flera bilder från datorn. Markera alla bilder. Klicka på "Samla objekt".Förväntat resultatAlla markerade bilder ska ingå i den automatiska layouten.Faktiskt resultatEndast en del av de markerade bilderna arrangeras. Flera markerade bilder lämnas kvar på sina ursprungliga platser trots att de fortfarande är markerade.Jag har testat detta på flera olika moodboards med olika antal bilder och får samma resultat varje gång.Alla bilder är uppladdade från datorn på samma sätt och ligger på samma artboard.Jag bifogar skärmbilder som visar att alla bilder är markerade innan jag använder "Samla objekt" och att endast en del av dem arrangeras.Miljö:Firefly Boards (webbläsare) Google Chrome macOS Adobe Creative Cloud All Apps 

I am requesting that the credit for the failed cellular biology video generation be restored to my account.My prompt clearly asked for a “luxurious microscopic VIP world,” “elegant cellular silhouettes,” and “soft bioluminescent particles.” Instead, the generated video showed rows of naked-looking human/mannequin-like bodies, which was inappropriate for the cellular biology concept and made the result unusable.I also experienced a separate playback/download issue with another Firefly video. The video would not play normally, and there was nothing actionable on the page that resolved it. I had to reboot Chrome and perform a hard refresh before the video finally played. That should not be necessary for a generated video preview.Because Firefly video generation is limited to only 10 generations per month, failed or unusable outputs consume a significant portion of the monthly allowance. Please restore the credit used for the inappropriate cellular biology generation and review the playbac

After generating the video it flickers and start generating the video again but the video never generates again and it steals my credits and I don't have a video.

I had given Firefly's Text to avatar a try to create a hosted narration of a script that read 83 seconds. All sounded and looked well after adjusting the settings and generating a preview so I decided to go ahead and generate the video. I was informed that it would require 917 credits, all good, and had proceeded. At that point, within 2 seconds, an error message appeared briefly that the request can not be processed. The video was not generated/encoded and the history of files generated does not show it ever being processed or qued. At the same time, I was charged the 917 credits but have no file to show for. How can I get my credits reimbursed so that I can try again? Trying again without reimbursement is not something I'm interested in.  Thank you to anyone attempting a solution.

I have been using Adobe Firefly and mostly happy with the results. Tonight I feel like Adobe needs money and is wasting my points.  I have given clear instructions for one image and the results have been horrible. I have done this at least 15 times, used every ai option to find one thay may “get it”. There MUST be a way to get credits back when a product does not work.  In addition, the amount of time it take to produce is longer then it used to be.  OUR time is money.  While you are in the “Learning” mode - WE should not be paying for it! 

Selected Kling 3.0 (100 credits) but a different model ran and consumed all my credits. A pre-filled prompt I never wrote was also used. No warning before generation. Requesting credit refund. Steps: Generate video > selected Kling 3.0 > pressed Generate.

I made emote month ago and Nana banana keeps showing me it as a result of every error  generated result. it keeps generating it instead of prompt and reference image that I use.

When I'm trying to use the partnered ai models in firefly to generate or edit an image they keep giving me something went wrong, please try later 

Freezes up when trying to generate a video from a pic and won't let me do anything else.

Bilder generieren, alle inklusiven Modelle, sämtliche Adobe Modelle. Nur noch Kostenpflichtiges geht. Dafür brauche ich dann aber Adobe nicht. Nicht nachvollziehbar, was soll das? Keinerlei nachvollziehbare Fehlermeldung etc.. Das ist absolut inakzeptabel.

I bought a subscription of Adobe Firefly with Pro Plus for creating Hindu devotional gods, but result is very cheap, seems like adobe firefly do not even know that who are Hindu gods, their face. So, I'm badly upset with this. Sort this issue out shortly otherwise I have to say goodbye to Adobe firefly.

I used firefly to translate a video to Chinese mandarin and the output was terrible, the audio was overlapping before one sentence finished the next was starting and talking over the top of the previous sentence. and you took my credits to generate this trash? I am really shocked at this!I would like a full refund of my credits for this botch job your tool made. if you want the tool to work correctly you need to improve this!thank you.

When I upload a video, select the Upscale section, and click Generate, I always receive an error and the process fails. I have tried everything, signing out and signing in, using different browsers, but nothing works.

was working befoew but now safari cant open image to down load why ? what has changed . 

Every image I upload as the first frame for Firefly Video generation is flagged with the "content credentials" error. Even when I create a completely new, flat white .jpg.