Bug Reports

I created an AI generated video by reference image the other day, then didn’t touch the tab for a few days, came back and when I try to upload a reference photo to generate a new image, I am able to but there is not button to generate a new video 

 No matter what image png or jpg I try to upload I get this message as of this morning 

Die erstellten Videos können nicht heruntergeladen werden. Weder nach der Erstellung noch im Generierungsverlauf. 

My generation history bugs out when I scroll 2 or 3 times. It says "No generation History" after scrolling down a few times. So I can't access my older generations.

nach ausschalten der Google-Suche generiert Gemini 3.1 korrekt in 2k, angeschaltet nur in 1k, egal welcher Promt.

I am using generate video by the firefly generated image for same character feature by but at the end say "something wrong". It happen everytime for 1 or 2 time but Now it happen 8-10 time continue. How can I will generate video if everytime it say "something wrong". 

I’m learning Photoshop at school on a desktop, and I’m trying to access it on my at-home laptop, since I draw with my fingers. This account is the one I tend to use in his class, but I have nothing on this account, where as my normal google account contains some of my Photoshop work, though most of it is other adobe stuff I’ve done on this laptop before. I’m only using this account to get help because this option was blocked on the other one. Here’s the problem: I’m not only trying to access my stuff, which is mostly gone, but the version of photoshop I use at school, which is the year 2024. If I could acess it on my laptop, not only would I be able to access my stuff from home, but I need my laptop to draw digitaly, beacuse I draw with my fingers. How can I switch to the photoshop I use in class, and how do I recover the missing files?

Just 2 days ago, if I added an image to the reference, wrote in my promote. Everything would work just fine. It would generate my images and match the image style and art perfectly. Now it is like it can’t see it at all. I even pulled up an image I had been working on over the weekend. My reference images were right there along with my prompts and the same model. I hit generate without changing a thing and, nothing. Its changing the art style to what ever the hell it wants, nothing works. I am so confused and I’ve wasted over a 1000 credits trying to get it to work.  This is beyond just frustrating.  In this screenshot, that is one of the images I wanted and when it was actually using my reference art. the two generated images below it and what’s happening now.   

Trying any combination is not helping me, the problem has been happening for a bit, I really could use some help as I am getting frustrated. We pay good money to use these tools and we often get these errors. I love adobe but please fix this.

I’m trying the Firefly app and it’s not rendering an image. It tells me to contact the admin. I am the admin.

I wasted points processing 5 images to be cropped and they never became available for download. I want my points back 

Firefly video clips are not loading and are creating jumbled speech missing words, 

I’m experiencing an ongoing access issue with Adobe Firefly. For the past ~1 week, Firefly image generation fails across different models and shows the message: “Can’t access — Sorry, Adobe Firefly isn’t available in your region.” At the same time, Generative Fill is also not working. Firefly should be available in my region, and I have used it successfully before. I’ve seen this issue once in the past as well — it later resolved — but now it has returned and has been persistent for about a week. Could you please verify my account’s region/eligibility settings and investigate why Firefly and Generative Fill are being blocked? 

Ich schriebe hier weil auch die Link zum “Programmfehler melden” nicht funktioniert und mich immer hierhin bringt.Das Problem: Die Funktion mit dem Upload eines Kompositions- bzw. Stilreferenz funktioniert nicht mehr. Ich nutze Mac OS 14.8.4, Firefox 148.0 und Firefly Image 4. Die Funkton ist auch in keiner anderen Firefly Anwendung funktionsfähig. Ich hoffe dei o.g. Probleme werden zeitnah behoben.Mit freundlichen Grüßen Ein unzufriedener User

When using Adobe Firefly's video translation feature to generate dubbed multilingual audio, the generated TTS (text-to-speech) audio overlaps with the next cue audio and is also sped up unnaturally to fit within the original segment duration. This makes the output unsuitable for any professional or production use

I’m trying to upscale a video, but the generate button is greyed out, in spite of having enough credits and trying all the different possible settings. Using the latest version of Chrome, and attempting it with several video clips under 20 seconds long with no luck.

I paid for Firefly monthly credit plan and upload 3000 px on long side for reference image but generated image is only 900 to 1100 px on long side when I download it.

Got Adobe Fi sub.Was showing 800 credits but couldn't generate video "insufficient credits".Reinstalled and resigned in - no changeAble to make 5 second vid next day now I have no creditsI am frustrated because I am paying for a service I can use

I am generating a video in Adobe Firefly using generative AI Veo 3.1 Fast and it has been running for more than 20 minutes without generating the video

Hi FireFly team,I’ve identified a bug regarding the credit system in your product. Although the account is granted 10 free credits, they are often not deducted after use. (You can verify this by checking the generation history and credit balance on my account as of 28.02.2026).Additionally, while some models correctly trigger a premium paywall after a certain point, others (such as Google and ChatGPT models) allow for continuous generation without restriction. If this is not intentional, it could lead to significant resource loss for you.For reference, I have managed to generate approximately 25 images despite having a 10-credit limit, and my current balance still shows 9/10.   

firefly ne fonctionne pas depuis ce matin, impossible de generer quoi que ce soit

in image to video mode, I should see the option for first frame and last frame upload, for me only first frame shows up. This is the case for all available models 

Trying to download a generation, the download never comes through.  Also, it is very difficult to access previous generations, they do no show up in generation history.

noting really need to add to detail… and I don’t want to waste another 200 credit just take a screenshot to not working again.