Bug Reports

Third-party video generation models in Adobe Firefly are failing to start.I have tested the same simple text-only prompt with no uploaded reference images across multiple models.Working:Adobe Firefly Video ModelNot working:Kling 3Kling 3 OmniGoogle VeoGoogle Veo FastGeminiRunwayWhen I press Generate with any of the third-party models, the Generate button/interface briefly flickers but no generation starts. There is no progress indicator and no video is produced.The exact same simple prompt generates successfully when I switch back to Adobe Firefly Video.I have reproduced the problem in Safari, Chrome and Opera, so it does not appear to be browser-specific.My account shows 10,010 premium generative credits available.Please check whether third-party/partner video model access is correctly provisioned on my account, or whether there is currently a backend routing/entitlement issue affecting partner models.Reproduction steps:Open Generate Video in Firefly. Select a third-party model such a

it's make again and again remove background meanwhile i never say remove background in sunbrust and flare 2.5 by Open AI Chat GPT 

Constant crashing and freezing during every action. I have used multiple devices and browsers with the same result. Beta has been extremely buggy for me which is why i would always switch it off but i can no longer shut off beta. 

I’m trying to Upscale a 2.0 MB image, but am told the file is too big. However, yesterday I had no issues Upscaling a 2.2 MB image. This inconsistency offers no direction on what are the file-size limitations, and severely limits my ability to use this otherwise very nice feature.

Every image I upload as the first frame for Firefly Video generation is flagged with the "content credentials" error. Even when I create a completely new, flat white .jpg.  

I tried to make a video using Kling 3.0 - the free version - and the generation just errored, without refunding my daily generations like it did on another device. 

puse a reescalar este video y solo cambió el tamaño; el detalle y la calidad lo destruyo por compleo y además me cobró los créditos. 

I just generated a video on your platform but there is no sound!

I have already created images using reference pictures. A subsequent generation was not working, a monkey says that the image cannot load. 

The new interface freezes in Google Chrome.

the main page of fire fly shows up blank when I upload it

totally wasting credits - does not listen to simple prompt of having brids fly off an image and not to change the rest of the image… it keeps changing it….   I had detailed prompts from chatGPT to make a video and it totally made some ninja with white eyes - nothing has come out good!!!!!!

When i started to use the adobe firefly initially it gave one video and image generation and after than none of them is working it says everytime. “Something went wrong please try again later” so kindly help me with the issue and i’m uploading the screenshot of the issue im facing  

Okay so im trying to generate comic book page images and the gpt image 2.5 flare keeps generating some panels for the page wrong how matter how many times i get specific

It seems that the images are not being imported to canvas completely, they show up there but theres no real control over cursor.

Impossible de charger plusieurs images sous le texte du prompt. Par contre, je peux charger une seule image sur la ligne chargement au milieu de la fenêtre.

Hello My credits were deducted and I did not get a video. I used Seedance 2.0 - 15 sec - Credit cost 600 I can’t see the video file it disappeared when I clicked on it - but it said credit Generation failed. But if you look at my account I had 4000 Credits I generated 4 videos each for 600 credits - 1 failed - and now I have 1600 credits remaining -  I should have 2200 credits remaining.  

Menualy remove button is very thin.  Size 100 but brushes very thin. Cannot braush easily.  Please solve my problem. Thanks.

一直出現黑螢幕

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I would like to schedule a call to talk to someone. Please point me to the correct department. We have a paid account and it doesn’t seem to be working. It keeps saying contact admin. 

I have spent more than 3k credits and was creating video for a rough video, story board for a new music video. I hadn’t downloaded them all and was using frames as input to new video. When I navigate to my generation history, the only thing that exists are two files I had uploaded for frame - no videos and no saved elements.  I now have to recreate this entire series and have no credits to do so. Can you reset my credits so that I can use to regen the video that I just spent 2 full days working on…. 

I keep getting the same error message: "Something went wrong. Please try again later." The problem is that my monthly credits are still being deducted every time, even though no image is generated.  

For several days, Adobe Firefly has been 100% unusable for me. Every attempt to generate or edit anything results in the same error:“Something went wrong / Please try again later.”This happens on both of my Adobe accounts: My personal Creative Cloud subscription My company Creative Cloud subscription Both paid plans fail in exactly the same way.However, on the same computer, same browser, same network, if I log out and switch to my wife’s Adobe account (she does NOT have a paid plan), Firefly works perfectly with no errors.This clearly proves the issue is not related to my device, browser, cache, extensions, or network, but instead something wrong with my account or subscription configuration on Adobe’s backend.Because of this bug, I have been unable to work for several days while still paying for two active plans.I urgently request that Adobe: Investigate and fix the account‑level issue affecting my subscriptions Provide compensation or credit for the days I could not use Firefly