Bug Reports

Various 3rd party models time duration menu does not drop down, as expected.Kling 3.0Seedance A video is attached.

O processo não sai disso, e tentei 3 vezes e todas as vezes reduziu meus créditos e não me retornou com a imagem. Verifica por favor. 

all my images are failing 

Me sale esto cuando creo nuevo tablero o abro mis tableros.

I created two images and my 4000 credits are used up. and it wont let me use the firefly models. What the hell?

 Hey i used kling 3.0 on 03 July for generating a 10s video that used 250 credits of mine… but its been 5 hours and its still generating, i am not closing it as this will have be loose both credits and the video. I do not have enough credits to generate it again… please restore my credits back so that i can generate my video. I have checked my generation history the generated video isnt there. [PII removed by mod]

There is no option for seedance model 

Da stamattina Firefly non mi permette di inserire PROMPT per video e immagine di riferimento. Soltanto cambiare risoluzione. modello etc. Non sono riuscite a realizzare i crediti rimanenti per colpa del problema e ora li perdo

hata aliyorum görüntü ve video yapamıyorum hesabı yeni oluşturdum sorunun cihazımdan veya intermetimden kaynaklandıgını düşünerek 2 farklı cihaz ve 2 farklı internetten ağdan görsel oluşturmayı denedim ancak ikisindede hata aldım sorunun arka planda tarafınızda olduğunu düşünüyorum lütfen bana ulaşın teşşekür ederim yardımcı olun 

For 7 hours now. All partnermodels are unresponsive. When clicking generate it goes to something went wrong  almost immediately. Lost an entire work day already.  Had to purchase an other platforms credits to finish the work for my client.  Please fix this ASAP. 

Sliders in FF Model 4 not working in FF Boards.Uploaded a Ref image: slider window closes when I go to move the sliderUploaded a style image: slider window closes when I go to move the slider 

Stuck on firefly.adobe.com/generate/image. Will not show previous images either. 

I cannot create any video for last 72 hours! I keep getting cannot load error. I've tried everything. I think I want to cancel and demand refund!screenshot of error

 I recently trained a character model. For some reason, I received an email stating that the custom model was ready, but when I opened the link, it prompted me to train it again—yet claimed I didn't have enough storage. The credits were used up, even though I have at least 10 GB of space in Creative Cloud.

Eventhough I have enough credits on my PRO PLUS plan, Seedance 2.0 does not generate video, having below response:tried in different times, morning, noon, night- always same.Can you please suggest something? Let me know if this is a recent and common issue. 

I’m creating a brand kit using Firefly AI Assistant and when the brand kit is added to Adobe Express, there are some “unsupported” files added. These look like they are the brand guidelines, but no celar way to be able to read them or link back to where they are stored. I’ve included a screenshot of this for referance.  

My Firefly link is not working.Till yesterday night it was working fine. Suddenly it has happened,not loading generate image section only! 

The page is working now, but the "Open in Photoshop Web" button isn't working, and Photoshop Web won't open. What's causing these problems, and will they happen frequently? If they do, I'll have to cancel my subscription.

I asked to Remove the "trinkgut" logo from the background, once it did but changed all faces from people on picture, other time it generated random picture...wtf?!

I’m currently unable to upload photos to Firefly for editing, despite the service working for only about a week and a half. Considering the cost, this disruption is unacceptable. Please address this issue promptly or provide a full refund.

SeeDance gives an error msg when uploading a Ref image.

Have tried logging out, clearing cache, turning off VPNsConstantly get the same error that it’s run into a problem, please try later.Prompt is nothing contentious that might flag up a warning, it just won’t process anything.