Bug Reports

i spent 2000 credits on a video that kept getting errors and not editing the video.  it took like 500 credits every edit but  always jsut handing me back the same video i put in without editing anything

 I can't even use the background remove tool because it's been stuck on "processing". It NEVER finishes "processing". So I can't use this tool. 

removing background is still processing, it’s not working properly.

I am extremely disappointed in this program

I think I described what happened pretty clearly.

при генерации видео с фото появляется ошибка

The starting viewpoint for this scene should be exactly as that in ref image1 i.e. from the opposite bank of the river at a height, and observing vehicles on the road. The camera should follow the limo that is  moving in west-to-east north easterly direction. It passes the office building on its left and then some green vegetation (see ref image1).  Then it passes in front of the government buildings, to the left of the limo as seen in reference image2.  After passing the last government building, green fields come up and that's where the video should stop.  Do not add an any additional backgrounds except those seen in reference images.  Remember direction of travel is west-to-east not the other way round. 

HI There,i have been generating audio on firefly from my account. it seems to be generating audio in reverse i suspect. it has been giving be rubbish and wasting my credits. pls help solve this bug, 

 Your AI keeps giving me the same image over and over even though I describe in somewhat detail exactly what I want it to do. I've wasted over 100 credits today alone and would like to be reimbursed for the credits I use when your AI decides to not change anything and give me the same image again and again, unchanged.

Upload a logo or word on png and the generation is nothing like it or it changes the word.

En dit gebeurt niet één keer, maar de hele avond al.Als ik uitlog en inlog met een ander emailadres/account (met beperkte toegang, zonder abonnement) is er niets aan de hand. Dit geflodder nodigt niet uit om na de proefperiode (vandaag gestart en nu al gedoe) mijn abonnement voort te zetten…..

I added a prompt and the pushed the generate button and it did not produce an image. the program appears stuck

я придбав кридити та все одно у  мене немає змоги генерити 

I'm bringing to discussion an issue that was probably already discussed somewhere, and its about how Firefly is lagging hard behind other Text to Image Generators. In this case, ChatGPT.Firefly and Adobe are my preferred work tools. I am paying to use them and I'm always hopeful that the tech evolves in the right direction. That the way the AI engine eats and chews the prompts is effective enough that I don't have to spend an awful amount of time refining prompts to get satisfactory results.Firefly is armed with a vast array of style options and settings, and along with the prompt refining, it should do the trick in getting great results with little effort, but I keep getting bad results.At the same time, I go into ChatGPT, and with a single prompt, no extra settings and presets, I get what I want at first try. I'm not paying for ChatGPT so I have a very limited daily amount of images I can generate.Case in point, I'll give you the following example, from a series of personal things I'

I am unable to generate any videos using Seedance 2.0. Every generation attempt fails and displays the message "Something went wrong. Please try again later." The error occurs consistently regardless of the prompt or the reference images used.I have tried refreshing the page, starting a new project, changing prompts, changing reference images, and generating multiple times, but the issue persists. I have sufficient credits available, and the problem appears to be specific to Seedance 2.0 rather than my inputs.Steps to reproduce:Open Firefly → Generate Video. Select Seedance 2.0. Upload reference images (or start without references). Enter any prompt. Click Generate.Expected result: The video generation should start and complete successfully.Actual result: The generation fails immediately with "Something went wrong. Please try again later." No additional error code or explanation is provided.This issue is blocking my workflow, as I am currently unable to generate any videos with Seedanc

“Something went wrong Please try again later.” Can you be more specific what went wrong??? Why am I even paying for this?

When trying to use Firefly, a dialog box opens up with You don't have access to Firefly. But I do. I am the admin on the account. Does anyone else have this problem?  

Hi Adobe team and Community,I'm posting this because I'm trying to understand whether there has been a recent change to the availability of partner video models in Adobe Firefly, or whether this is currently a technical/account issue.I am subscribed to Adobe Firefly Pro Plus. When I subscribed, the plan and its included features were presented as providing access to Firefly's premium creative features. However, after subscribing, I noticed that several video generation models that were previously available to me are now either missing from the model dropdown or appear to be unavailable.In particular, I'm referring to partner video models such as Seedance, Kling, and other third-party video models.What makes this particularly confusing is that:Some models were visible and usable previously. At other times, only a limited number of models appear in the dropdown. Sometimes the model appears in the interface, but after configuring everything and clicking Generate, Firefly says that the mod

Here are the steps I followed:In Firefly Boards homepage, select a curated board from the Get inspired section. In the window that appears, hover over the link icon next to Open in Boards CTA. Select the link icon.Current result: Hovering over the link icon neither shows a tooltip "copy link" nor does it show a soft message "link copied" when you click it.Expected result: It shows a message saying link copied when you select the icon and a tooltip shows when you hover over it since it’s an icon.  Select a curated boardHover and select the link icon. 

Consistently ‘Something went wrong’ errors when trying to generate with Ray 3.14 using image prompts. Getting this problem:Across multiple browsers After clearing cache After logging out and back in With a single image, two images Changing images Across aspect ratio After changing image(s) being used After changing text in promptI don’t get the problem when I have a text-only prompt.

My hole time and my project are waste by tour website crash issue, bad and worse website... Add and saved project option by the way the website gonna lost

i cant click on generate, it does not get clicked on genrate or anywhere else on that page, it freeze everything

Keep getting error when testing generating videos with models Kling 3.0 Omni and Gemini Omni Flash: “Something went wrong. Please try again later.” Tried yesterday and again today, same thing. Can this be fixed? Not sure what's up.Just tried generating images too. Also not working. Using a board I’ve been building on.  

as imagens importadas ficam rosa e verde 

Tried to render it it took forever not competing video. I then lost credits.