Bug Reports

I trained a model but did not know that there was a pixel requirement. My initial run took 500 credits but immediately failed. I replaced the images with the correct pixel a couple hours later and selected train again and it took another 500 credits. In total it cost 1000 credits to train one model as I did not get the initial 500 credits refunded. I would like to see if I can be credited 500 credits.This took place approximately 10 pm EST on 9/23/2026.

fireflyがとにかく重くまったく動作しません。大変困っています。

Eu tenho creditos, tenho assinatura. Mas o botão “generate” não está habilitado em “edit with prompt” 

I've uploaded 2 images to be converted to a video. The app says 'generating video' and doesn't move further. Its like stuck there for minutes.

After creating a small animation with transparant background, the downloaded result (.mov file) is partially cropped. The viewer in Firefly shows it normally.

I am using the new Firefly generation and editing experience (Beta) and can successfully create and save Character Elements. However, Character Sheet generation consistently fails with the error:“Failed to generate pose sheet, please try again.” Steps to reproduce:1. Create a Character Element with a base image.2. Open the Character Sheet.3. Select one reference view (front face).4. Click “Generate all.”5. The generation fails with the error above. Troubleshooting already tested:- Tested with two completely different Character Elements.- One was a simple illustrated character.- The other was a clean, front-facing photorealistic human portrait.- Tested with only one Character Sheet view selected.- Reproduced in both Microsoft Edge and Google Chrome.- Normal Firefly image generation works successfully in the same account and browser.- Character Elements themselves can be created and saved successfully.- After the failure message appears, the Element may continue to show a blue processing

Something went wrong Please try again later.

after your addition to the new GPT options like sunburst the option to use the GPT image 2 is showing 0 credits for usage. I tried this on high and was charged 80 credits. I would like my credits back or at least 75 of the 80 credits

Firefly completely ignored all six images that I uploaded and went off on a tangent instead. it was a complete waste of credits. 

Hello Adobe team,Over the past days and weeks, Firefly Picture Generation has become almost unusable.The web interface frequently stops responding. Mouse clicks are often ignored, input fields don't react reliably, and menus either fail to open or stop responding. Simple tasks often require multiple attempts, and sometimes it is impossible to continue working.Before contacting you, I performed the usual troubleshooting steps:Cleared the browser cache Tested in Firefox and Chrome Disabled ad blockers and browser extensionsThe behavior remains exactly the same.I therefore believe the problem is related to the current Firefly web interface rather than my local system.Could you please check whether there are any known issues or recent changes affecting Firefly Picture Generation?Kind regards,

Subject: Firefly Video/Image Generation Not Working Despite Available CreditsIssue Description:I am trying to generate images and videos using Adobe Firefly (https://firefly.adobe.com/generate/image), but the generation is not working.Details:I have sufficient generation credits available in my account. When I submit a prompt for image or video generation, the AI model fails to generate any output. No error message is clearly shown / OR (add specific error message here if you see one). This issue occurs consistently, not just once.What I expected:The AI model should generate the requested image/video output using my available credits, as it normally does.What is actually happening:The generation request does not complete, and no output (image or video) is produced, even though credits are being available/consumed.Steps to reproduce:Go to https://firefly.adobe.com/generate/image Enter a prompt for image or video generation Click Generate Generation fails / does not produce outputRequest

First Prompt: A beautiful mom, dressed in a cozy sweatshirt, walks down a lit-up street with her two kids for trick or treating. add sound of children laughter and "trick or treat" in the background.Then went to edit video because the Mom’s voice becomes all creepy as she sounds like the daughter.Second Prompt: remove the little girl's voice saying "Let's go to that house next." replace it with the mom's voice say "Let's go to that house next!" This change matches the voice with the person speaking.No change. Created exact same video.Third Prompt: The voices don't match the person speaking. Please fix this so the voices match the person speaking.No change. Created exact same video.Fourth Prompt: remove the voices. add Halloween festive background music.No change. Created exact same video.Each prompt charged me 500 - 800 credits for no changes. 

I can't upload 2 pics at the same time to make them one picture like I always able to do please help me

Firefly funktioniert seit einem Tag nicht, obwohl ich genügend Credits habe. Bei "Bild zu Video" wird immer gesagt, das es nicht geklappt hat und ich es später noch einmal versuchen soll

何度生成を試しても「問題​が​発生​しま​したこの​画像​で​エラー​が​発生​しま​した。​再​試行​し​て​くだ​さい」と表示され、画像生成ができない。

I can’t send you any screenshot as the feature does not work, I click on the icon in the bottom right of the screen and nothing happens, that’s it. If you’ve turned this feature off, please remove the icon. If not, then please fix it. 

HalloWenn ich ein Bild verwende, das ich zuvor direkt in Adobe Firefly generiert habe, und dieses als Referenz Startbild für die Video Generierung hochladen möchte, bricht der Vorgang mit folgender Fehlermeldung ab:Anderes Bild hochladenDieses Bild hat Content Credentials, die darauf hinweisen, dass es nicht mit generativen KI-Funktionen verwendet werden kann.“Da das Bild vollständig von Adobe Firefly selbst erstellt wurde, sollte das System die eigenen Content Credentials nicht blockieren.  Bild erstellt mit Gpt 2.5 SunburstVideo Modul  Kling 2.5

I put the image into the image box to change the facial expression pressed play (Generate)The generation time was/ is exceedingly long: 23+ minsThe video is just a short clip w the prompt, the model and so on.

‘Upscale’ button doesn’t appear selected when clicked, with ‘Prompt’ button still appearing to be selected. The number of credits being used changes though. However, no option to click upscale below the prompt box instead ‘Generate’ button is still there, and remains greyed out.This problem is happening across Aleph and Firefly, on Chrome and Safari.Before clicking ‘Upscale’:After clicking ‘Upscale’: 

i can not generate audio files, did many times, I have credits, inserting a  text, but it is just stopped not generating results 

Speech generation stops mid-speech.

Every image I upload as the first frame for Firefly Video generation is flagged with the "content credentials" error. Even when I create a completely new, flat white .jpg.  

Menualy remove button is very thin.  Size 100 but brushes very thin. Cannot braush easily.  Please solve my problem. Thanks.

I would like to schedule a call to talk to someone. Please point me to the correct department. We have a paid account and it doesn’t seem to be working. It keeps saying contact admin.