Bug Reports

Hi everyone,Why do I get a lot "something went wrong" everytime I hit generate when I'm trying to generate a video? inspite of having plenty of credit. This is frustrating! and a waste of time. I could use any advise to generate ease!thank you

je pense qu'il y a une mauvaise traduction de mon prompt ou de mes images et c'est nouveau .. les filtres ont du etre changés et se trompent engageant un gros probleme de fiabilité de votre systeme . voici mon prompt :  la marionnette devient vivante. 1/ Ses fils tombent , et au même moment son corps, ses bras, ses jambes non soutenus pendant 2 secondes se relachent , 2/puis elle se redresse rapidement et baisse ses bras au ralenti, tandis que le visage devient serein , ses vêtements de déplissent . 

I contacted my admins and there is not a clear restriction on their end. Is Firefly truly not accessible for my plan type, or is this a bug. Is there a straightforward answer as to why this does not work, and if our plan does not actually include it?

Up until the first of december the generation with firefly is for free...But my credits keep getting deducted, 400 Credits if I generate with a reference picture.

Why should we pay for a tool that's getting worse and worse?I use Firefly mainly to generate effects on images I upload (for composition) and by using reference images (also uploaded by me) for the style. Until yesterday, everything was fine, but now suddenly Firefly 3 no longer follows the lines of the reference image for the composition. Let alone Firefly 4, which just does its own thing entirely, ignoring the reference images altogether. I'm speechless.

There is a thousand of my cradits.But when I try to use Firefly AI, it says to charge it.Please tell me how I can use the Cradit that already exists

nonosante io abbia un abbonamento adobe, non riesco ad accedere a firefly 

I’m encountering an unusual bug when attempting to download more than two photos simultaneously. After taking the time to create an image library and selecting a group of images for export, the zip file contains all the files, but they appear pixelated and compressed. Is there a way to download all the media without having to compress them into a zip file?

Generated about 6 videos before it stopped letting me download. The video continues to render. It still cost me credits despite me being unable to use it. 

it would be nice if the result of a prompt to generate something was not constantly "try again later". This becomes such a waste of time.

Cuando cancelé mi plan mensual, me dijeron que me iban a devolver una cantidad proporcional al tiempo que faltaba para que acabara el mes pago pero no he recibido el abono 

aplication ne fonctionne pas

HI there - I am very dissapointed in the high percentage of errors that are occuring when prompting videos on Firefly. I have had a subscription for the past few months but feel as though at least 50% of my subscription cost has not been redeemed due to this error.  

"Can’t access. Sorry, this feature isn't available."Right after signing up with credit card. This is seriously the worst software experience I've ever had with paid software.

Images are not showinghappened after last generation Elements are still there (see screenshot) they just won't loadI have tried refreshing and a different browser This is kind of a concerning if people put hours into ideas only to have them unviewable like this

I simply wanted AI to generate Company logo with tag line Technotopia Solutions LLC — Where diverse talent meets opportunity, and innovation meets results.and below i wanted to mention Workforce & Technology Solutions but the entire time the AI consumed all my credits and didnt execute the prompts correctly and there were huge spelling mistakes. Please help!

Bonjour en fin d'après midi aujourd'hui j'étais à moins de 50% d'utilisation de crédit. Après 10 essais max, l'application m'indique que j'ai utilisé 750 crédit. C'est impossible. Puis je avoir une explication et rétablir mes crédits restant. Il s'agit forcément d'un Bug. merci d'avance

Last week I signed up for the free Firefly trial. I added my credit card details. Only afterwards did I realize it was very limited and I wanted to subscribe to a plan to be able to use it properly. I added my card details again and paid. But it didn't activate in the system... it keeps saying I don't have credits and usage remains limited.

Several people have reported problems with composition references not being followed since the release of Model 4.  I have merged some of those messages here. There have also been reports in the Firefly Discord.   If you are experiencing that problem, please reply to this post and include the reference image you used, your prompt, and whether you were using Model 3 or Model 4.   Thanks,     droopy

Bonjourj'ai un souci, de puis plusieurs semaines impossible de générer un vecteur, même basique (dessine un carré bleu).Message d'erreur : "un problème est survenu."Testé sur Mac et Windows, sous chrome Version 142.0.7444.135Est-ce que quelqu'un aurait une solution ?Merci cf copie d'écranHello,I’ve been having an issue for several weeks now—I can’t generate even a basic vector. (draw a blue square)The error message is: “A problem has occurred.”I’ve tried on both Mac and Windows, using Chrome Version 142.0.7444.135. Does anyone have a solution? Thanks!see screenshot attached

Not support your app to generate video 

Hi, I have been trying to create video but each time I have this error. Error: Can't load We can't display the generated video. You can edit and try again. I have attached a screenshot.Can you check what is going on?Thank you so muchSeverine

Hi Support Team, I’m experiencing an issue with my Adobe Firefly generation history. When I open the history panel, I can see the cards of my previously generated images, but the cards appear empty. When I click on any of them, an error message appears stating that the generated images cannot be displayed. Could you please assist in restoring or troubleshooting my generation history? I would really appreciate your help, as these images are important for my work. Thank you in advance.

Après avoir utilisé que 4 fois ce support, je me retrouve avec 0 de crédit, merci de bien vouloir modifier ça 

Hi,  Ideogram is not generate images in Firefly boards