Bug Reports

Hi, I'm using Ae version 23.2 and Animate version 23.0.1 (which I believe are the latest versions) however I am unable to import .FLA files into Ae. This appears to be a known issue in previous versions going back to threads in 2020 - surprised it's still an issue with the latest versions. In any case, can anyone help?  I have restarted my machine and also uninstalled / reinstalled both apps. Same error which reads as follows  'An error occured while importing this file. Please try again.' Ae tries to import the .FLA file for around 30 seconds before bringing up a box with this error message every time. (I've attached a screen shot). Please help 😉 

Hello, how are you? I am having a problem that I believe to be a memory leak, both in Premiere, but mainly in After Effects.Any simple task causes After Effects to consume all available RAM. For example, a simple animation of a shape's position without any effects attached consumes 23 GB. Can anyone help? I've never had problems like this before... I feel like I could do more when I had 8GB of RAM lolMy setup is a Ryzen 5 5600 | 32 GB RAM | GeForce 2080 graphics

In AE 2025, when I switch from an external app back into After Effects and try to click on a property in the Essential Graphics panel (e.g. a text field), there’s a delay of a few seconds before it becomes active.Thanks,Gali

Zoom dragging your mouse to the right and left should zoom in and out respectively. I'm not sure what happened in the latest update or if there's a shortcut that somehow inverts zoom drection but this has been driving me crazy. On windows, zoom works as it should in illustrator. It also works correctly on my macbook. So what's the deal? Is there a hotkey that inverts zoom direction? My Magnification settings are smooth, centered, and pans. These the exact same on my mac. 

Hi, in AE2025 if i export an image sequence the frame number it writes on the [####] part is relative to the number of the current sequence beeing exported and not the actual frame number in the comp/timecode. For example, if i send frame 16 of my sequence to render it writes as if it was frame 0000 in the sequence and not frame 0016.Is this a bug, a feature? How can i make it behave like before, it can be a crucial part in some workflows 

I'm using precomp with highlighter shape to highlight text (menu items in menu board). I also use master properties to animate gradient alphamask inside highlighter precomp to reveal or hide highlighter in the main comp. The problem is (and has been since AE v23 I think) that at random times some highlighters are blinking in preview, and also in the final render (they show and disappear, or blink rapidly). Sometimes cleaning cache helps, but not always. Sometimes importing project into new project helps, but eventualy problem reappears. Sometimes previously disappeared highlighter suddenly appears when I change text in some text object in a same frame as a highlighter. This bug is so inconsistent I don't know how to debug it. On my colleagues system it didn't appear, when I sent project for him to check. But I have had this issue on Intel iMac 2020, and also now on MacBookPro M3 Max so it shouldn't be hardware related. I have enabled logging today, and in the log file I

EXR file alpha channels are not being rendered correctly. Some frames will have empty alphas, some frames with only show a small strip at the top of the frame. The same projects work fine in 24.3.2. 

So recently AE has started needing to completely redo the whole ram prieview with any small change in the timeline. (including audio) It's painfully awful. I move 1 keyframe on a shape layer and eveything has to load into ram preview again, EVERYTHING. Over and over with any small change. It never used to do this. I've been using After Effects for 13 years professionally. I know my way around it well. Why is it doing this and how do I make it stop? I've tried everything i can think of from resetting preferences to disabling plug-ins. I'm runing the most recent version on a Powerfull PC. Latest version, all drivers and windows up to date. 

Hi, my timeline doesn't show time in seconds , it happened today, I've already tried to Ctrl+click on timecode , checked it in project settings, composition setting and display in preferences,  I don't know what to do , it is so annoying 

If this registry key is present in the system, then After Effects 25.4 crashes on startup:reg add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options" /v DevOverrideEnable /t REG_DWORD /d 1AE runs the Microsoft AI MachineLearning block from the ACR module. The Microsoft.AI.MachineLearning.dll library (c:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\Microsoft.AI.MachineLearning.dll) has version 1.17. This library runs the onnxruntime.dll library. Without the DevOverrideEnable registry key, onnxruntime.dll version 1.17 is used (c:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\onnxruntime.dll). With this registry key, onnxruntime.dll version 1.22 is used (c:\Program Files\Adobe\Adobe After Effects 2025\Support Files\onnxruntime.dll). Due to the large version difference, Microsoft.AI.MachineLearning.dll v1.17 and onnxruntime.dll v1.22 are incompatible. This leads to the above problem. In AE version 25.3.2, onnxruntime.dll v1.19 was

Hi there, the following behaviour has happened to me a few times the last days.I have an EXR Cryptomatte image sequence that works fine for the most part. The issue is that one specific frame shows black, as if the Cryptomatte effect is not affecting it.File size of that spefic frame is correct and it opens in photoshop normally -via Exr-IO pluging etc.AE, drivers, Windows and Mac (problem persists on both OS) are updated.Things I've tried:I imported that single frame -not as a sequence- and it works and acts fine (in fact I'm using this as the way to solve this issue, but it's a pain)I have tried replacing that frame with another one from the sequence (copied and renamed) and the problem persists -so it's not the actual frame it seems.Also tried with previous version of AE, problem persists.Thanks in advance for any help

hello, I had some slider on a layer and have keyframes on it, and when I tried to stagger these keyframes.I didn't behave as I expected.You can watch the video to see the bug.Thank you!

I've read multiple posts here over recent years complaining about the working performance when using .csv files and I'm still experiencing those issues in AE 25.0.1 (and AE 24.6.3 too). I inherited a project that is using some expressions to pull in the csv data into some essential graphics comps. The problem is so bad I'm about to scrap this entire project and rebuild it using an aescript plugin and not touch csv's again. Are there any other workarounds or updates coming soon that may help? My setup:Recent Windows 11 Intel/nvidia PC workstation that works perfectly in any other AE/C4D project. CSV (exported from a spreadsheet) that is less than 20kb. I don't touch or update the csv while AE is open. In the Essential Graphics comps my frame render time is around 200ms. In my main comp that has just that same EG comp and a precomp of the csv text data (that is freeze framed) has a frame render time of ~5 seconds. Performance in this project is generally slow (click and wait +1 seco

 Issue - I created a new comp within a file to play around with video color. When I clicked back to the original composition, I got the error as seen in the screenshot. I cannot continue, and am essentially forced to close AE. Opening that comp at all results in the same error. Steps to reproduce - I am not sure what caused this issue. I updated AE, and had the issue out of nowhere. Adobe After Effects version - 25.4Operating system - Mac Sonoma 14.7.7Steps I have tried to fix Reverting back to an older version of AEOpening an older version of the file before the error happenedSent the file to another person, had them save it, then sent it back. Did not work.Restarted the computer after updatingTried deleting Comp 1 to only have the problem composition left.Tried deleting the last added files to the project. Tried opening with the caps lock onComparative information  I was able to complete another project without issues. But o

Hello Adobe staff. I have written a script in AE2025 that uses the app.scheduleTask method to switch icons in the listbox to achieve the effect of playing sequences. But when the listbox switches icons, the computer's memory keeps rising until it is full. If the sequence image is relatively large, or if there are many items in the listbox, this situation will be particularly obvious and severe. I think the problem is with the listbox. As long as the listbox displays images, the memory usage will accumulate and not be released. And the same script has no problem in versions below AE2025, and the memory is normal. My computer is a PC and uses the Windows 10 operating system. Hope Adobe staff can check this bug, thank you!

Hi All, I'm Using after effects 25.4.0 (win10). Turbulent Displace with amount set to 0 creates at glitch with some sort of memory dump (bad!)Quick temp fix:  set value to 0,0001  or any number that is not 0. Has anyone the same problem? /J  

Hi guys, I am hoping someone can help.I have the creative cloud suite and use these daily, but after effects seems to crash routinely, sometime within minutes, some times within about 45 minutes. This will then crash my entire machine, and while some functionality comes back eventually, I have to restart to be able to do anything useful. It always pops up with the same error about running out of memory, but having spoken to my internal IT team, the laptop is more than powerful enough to run this (HP ZBook Firefly G11, 32GB RAM), and i use to run it on a lesser machine perfectly fine. Is there any settings that might be causing this? I'm pulling my hair out! Thanks!Sam 

I'm trying to make a comp that is 1px wide for a slit scan type effect but the minimum seems to be 4px? I've never run into this before is this a known limitation?  

Issue with the Radio Waves Effect — Not Showing on Screen in After EffectsDescription:Hi everyone, how are you?I’m facing a strange problem with the Radio Waves effect in After Effects.When I apply the effect to a solid, the solid becomes invisible and nothing shows on the screen (even with the Toggle Transparency Grid enabled to check).In the tutorial I’m following, when the effect is applied, the waves appear immediately on the screen, but nothing happens for me — it seems the effect simply doesn’t generate anything visible.What I’ve already tried:Changing the main parameters (Wave Type, Polygon with multiple sides, Stroke, Expansion, Frequency, Lifespan).Setting Stroke Opacity to high values.Switching the composition preview mode to Full Resolution.Adjusting Render Quality within the effect.Using solids of different sizes (200x200, 1920x1080).Clearing media cache and disk cache.Turning GPU acceleration on/off.Creating a new composition from scratch.Additional details:After Effects v

Calling new Date() while running a progress bar causes the progress bar to never close. Even when the task is complete, I'm unable to close the progress window without restarting After Effects. The issue remains even when using $.hiresTimer instead of new Date(). The expectation is to estimate and display the time remaining inside the progress bar window and have the window close after the task is complete. I've yet to find a workaround. Working on Windows 10 / AE 2025Mike

When I export AE hangs at the end, the progress bar gets to the end and then AE just hangs for 5 to 20 mins. Export is always fine immediately after progress bar gets to 100% but AE is unresponsive like its still processing the last frame.Doesn't happen all the time normally after I have had it open for and hour or 2. Happens with any format (mov, h264, jpeg, tiff) and any duration even a single frame export.  

IssueFrames randomly not showing in EXR sequencesThe affected frames appear completely empty, fully showing transparent background checkerboardReloading the footage in the project panel will bring back the active missing frame but none of the othersAdobe After Effects version number25.4.0 (Build 83)25.6 (Beta) has the same issueNot an issue in 25.3.2 (Build 2) or previous buildsOther steps taken to fix the issuePurged all cacheTested exr sequences in new AE projectClean installed latest AE version along with a system restartSystem InfoWindows 11 (24H2)AMD Ryzen 9 7950xNvidia 4090580.97 Studio Driver192GB Memory

When opening an After Effects project saved with an english AE, in a German language version, the Fill effect gets reported as missing. (The German version obviously has the “Maske füllen” effect installed) AE Version 25 (German)MacOS 14.7.8 We tried to open the same project with AE 23.x (German) and it worked without problems.

its not about capslock and i deleted and re-downloaded After Effects. still not working   

I am having the exact same issues. Just navigating the UI causes freezing and the beach ball.  MacBook Pro, 64gb RAM, M2 Max Pro and I can't even do basic AE work that was easy and quick to do 10 years ago.  Adobe's quality control is absolutely unacceptable.