Bug Reports

No puedo abrir ninguna marioneta ni tampoco el creador de marionetas. Tengo todas las aplicaciones actualizadas.

 

This happens all to often in Adobe products: everything is hyper conditional. I'm trying to learn a new Adobe app and I search for tutorials online (or even use some tutorial provided by Adobe).  Then I start the tutorial, an option covered in the tutorial is GREYED OUT, and no explanation or contingency reference is offered.  I've NEVER USED THIS SOFTWARE BEFORE.  WHY WOULD A BASIC FUNCTION BE GREYED OUT ALREADY?Even if Adobe has a perfectly reasonable reason why this is the case: PLEASE TAKE THE TIME TO OFFER GUIDENCE FOR THE PEOPLE WHO MIGHT BE STARTING WITH A GREYED OUT MENU.  It's not an OUTLIER issue: stuff like this happens ALL THE TIME in Adobe products.  Please adjust your instructions accordingly.  

My puppet is almost perfect, but if the puppet is dragged too far left or right along with the hands and feet, the hands and feet draggers do not stay where they were dragged to when I try to drag them again. So when I click on the hands and feet when the character is too far left or right, the dragger glitches out and tries to go to the original position and tries to bring the character artwork with it. This makes it hard to animate the character. Is there something I can do to fix this?

Hello there,I'm having some trouble tracking my face onto a puppet of which I have already added lip-syncing to from audio. Whenever I press the record button, the playback slows down and I can hear some static. When I finish the recording and play it back, the face tracking and audio is out of sync. The face tracking has been slowed down and goes beyond where any audio is.I have attached a video and image to hopefully better explain what I am experiencing.Any help would be much appreiated!(Please ignore my strange creation in Character Animator) 

Hi, I regularly uses the "Compute Head Movement from Speech" feature in Character Animator, and since I've updated to version 24.2, the "Compute Head Movement from Speech" would stop working after around the 2:00 mark in my videos, so I've reverted back to version 24.0 and it is fine. So I guess this could potentially be a bug that might require some attention? Thanks!

I just downloaded Character Animator 2024 (24.2) and it is not reading my integrated camera. I have restarted multiple times. I have assured the camera access is on and open. I have read the forums, watched the videos, and tried my spouse's computer (it worked). I have checked that the camera is selected in the hamburger (three lines) menu in the panel. I have made sure no other programs are accessing the camera. I have run a hardware scan and everything is working properly and all the drivers are up to date (even the GPU, which needs to be checked through a separate program). However, on my machine,CA still says "Waiting for Camera."This is the only computer I am able to use for this work. Buying an additional camera is not an option for me right now. I would like help in resolving this issue so that I am able to use this program with my computer.System Details:Lenovo Legion 5 ProWindows 11 Home, 23H2, 64-bit, x64-based processorProcessor: AMD Ryzen 7 5800H with Radeon Graphics 3.20 G

I am using the motion library well by applying it to a puppet called Blobby provided by Adobe. This time, I tried to change the shape of this Blobby Puppet and apply it in the same way, but there was no response at all. When I apply the body and limbs to the behavior and use the motion library, there is no response. Even if I delete all the behavior items and reapply the body, limbs, and motion libraries, there is no response at all. When applied to other puppets on other sites, it works as a motion library, but Adobe puppets such as Mega Robot and Blobby do not work, so there appears to be a problem.       

My files don't work anymore due to these errors that appeared. I have not made any changes to my files. Though they are on Dropbox. Would this have any effect on it? Not had issues before this. Any ideas?  

Hi,I first imported the project into After Effects, but it just takes too much rendering time in real time. I can do the same thing in Premiere, so I did that, but the scene seems to be sped up to 150%. Anyone else having this issue? Thanks

  all tools not working

Please help! I can't open up Character Animator because  I get a system error: 'the code execution can't proceed because OpenCL.dll was not found' I am writing this after googling, uninstalling, and reinstalling, and trying to find some advice here. It wasn't working for me.

I have a puppet and I want to use auto-swap for its left arm.I have used Adobe Illustrator to create all the arm positions and I named them correctly. I have the leader/follower behavior turned on. I have draggable handles, one is the leader and the others are the folower. I have given all of them the same name. I dragged the arm Group into the triggers panel (into the create swap set area) and set the checker on „auto-swap“.But when I switch to record-mode and try to drag the arm, it doesn’t work. If I try to move it, it just jumps into one stiff arm position, which does not move at all and also isn't able to bend. When I try to move the arm, the other (the right) arm starts to move, even though I'm not even near it with my mouse pointer. Has anyone observed similar behavior and know a solution for it?

Hello, I am running Character Animator on a Lenovo Legion Pro 5 with the following specs:Processor 13th Gen Intel(R) Core(TM) i7-13700HX 2.10 GHzInstalled RAM 32.0 GB (31.7 GB usable)I am working on an animated project that is set at 24fps, but it consistently actually runs around 11fps. There are two characters in the scene w/ 4 head triggers, 6 emotion triggers, 1 action trigger (raising a hand), 3 body triggers, and 12 hand triggers for each hand...and 13 layers on the timeline (incuding 8 background items) and two audio tracks.  I was able to animate the first character with no issue, but the hands on the second character are starting to deform when I try to transition between them. It is not consistent in the same spot, and the deformation seems to be a very slow transition to the next trigger. What can I do to help solve this issue?

I have a character I created a few weeks ago and created some triggers for.Today I've been updating it a little, adding some more triggers, however, I've noticed that once the triggers are in a timeline, the new ones do not play unless you start the animation roughly 5 seconds away from the start of the trigger.On the other hand, the old triggers play perfectly fine when playing right from their start points.This seems quite odd, and is quite a drain on time when I just need to check a section of animation but have to repetedly go further back and watch unnecessary sections just for the trigger to work.I've tried removing all the triggers from the timeline and starting again, but regardless, the old triggers still play perfectly fine, while the new ones need that additional 'run up' in order to play them.I'm using the latest stable version (and I've also tested it on the new Beta version), on Windows 11.Happy to share the file with support if that helps.

I've been having issues today with Character Animator—I keep getting the pop-up, "Assertion Failure, Do you want to Debug? AI Core Exception. Yes or NO?"  I don't know what this pop-up means, and whether I choose "yes" or "no," neither option seems to make a difference. If I say "no," it will let me continue to work in Character Animator, but then when I try to import into After Effects to export with an alpha it crashes After Effects. I also tried to import the Character Animator Scene into Media Encoder to export it with an alpha from there but the encode just hangs there and never begins. I thought it might be a corrupt Character Animator project so I started over fresh but as soon as I started to import artwork into a new project it gave me the same pop-up, "Assertion Failure, Do you want to Debug." I feel like I'm in the worst M.C. Escher lithograph ever made. I've restarted the computer, uninstalled Character Animator and After Effects, and nothing seems to help. &

It's been snappy and unusable for over a year now. One of your employees commented that he'll let the adobe team know about the bug on a post last year. It's still the same. Fix your product adobe.

Hi, I'm in the process of making my puppet in a smaller format to also use it for streaming outside of my personal projects but I have a rather strange problem. My puppet seems to have merged the different parts of its body and I can't find where the problem comes from, I'm used to seeing tutorials on YouTube but this time I haven't found the solution. Has anyone had this problem before? Secondly, Character Animator causes freezes when I stream in-game even though my PC is really new. On my old avatar, there was no this problem, has this already happened to anyone? I did my best with english since it's not my first language, I hope it's understandable ! ♡I used the version 24.0, i'm on Windows 11. 

 I recently bought a new computer for working with animation: AMD Ryzen 9, 32 GB of RAM. I installed the character animator and glitches began. After starting the program, the timeline does not play when you press the space bar, the program does not hear the sound of the laptop microphone, so the character's lips do not move. After I change the program settings back and forth, at some point it starts working. I change the sound settings. But I don't find a pattern. I don't understand why this error occurs and how to fix it. Help me fix it, surely someone has encountered such errors

My recorded audio in carachter animator sounds strange... like bugged and played in rallenty mode. I saw that it's all ok.. CPU ok. 

Hi there,I have an internal Problem with recording.Everything is fine with recording, also the character is like it should be.But when I do the record for the face then the character gets a weird look/face is broken.Or also when I do the face record at last, and then when I go to export, the face "fell in parts again".Thank you for help,I love this cool software so much!!!Take careSimona 🙂 

Hi thereReferring to my post yesterday, I have the problem when I move the character's head.It doesn't matter whether I activate the head/face on the right or whether I have saved a head movement via REPEAT and then move it. The head falls into pieces and is then broken.a photo is attachedWith a request for help.ThanksSimona

Under security/preferences - camera, Character Animator icon not showing up. Tried uninstall-reinstall and nothing changes. Using a Mac os Monterey.  I'm Stumped. Any thoughts around this? Thanks a bunch!

I am begging you to help me for this issue. The camera has no problem. It is functioning on other software and the camera testing as well. However, when I am using this for Adobe Character Animator, the camera keeps on waiting. I tried to uninstall and install the older versions and tried to calibrate but still doesn't work. I need this software for my everyday work. I am paying the monthly billing of Adobe Creative Cloud but your software doesn't work very well. 

  Opening file works fine, but switching to the Rig tab makes the pinwheel and forces me to quit app because it says system memory ran out. Record and Stream function as normal.